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Case Study: Liberty Mutual

Case Study: Liberty Mutual

Improving IT operations to provide superior customer service

Liberty Mutual is working with Cisco Services to optimize their infrastructure and proactively minimize business disruptions to live up to their customer promise.

Customer highlights

Challenges

Challenges

  • A siloed and complex infrastructure
  • Simplify their IT environment and minimize disruptions
  • Improve infrastructure resiliency to allow focus on new customer services and international expansion
Solutions

Solutions

Results

Results

  • Dramatically reduced downtime, cutting high-priority network incidents by 60%
  • 100% change management success rate
  • Slashed millions in operational costs
  • Improved customer experiences with superior service and faster claims processing

Liberty Mutual and Cisco teams work side by side

Customer Quote

"We have a true working partnership with Cisco. Whether we’re doing new engineering, operational work, or planning for change windows, the Cisco- Liberty teams are working side by side... By teaming with Cisco to help augment our staff, we have been able to focus on solving complex problems faster and drive our innovation agenda."

Mark Cressey, Senior Vice President and General Manager, IT Hosting Services, Liberty Mutual

Who is Liberty Mutual

Industry: Insurance
Location: Boston, Massachusetts
Size: 50,000+ Employees
Website: https://www.libertymutual.com

Customer Statistics