Cisco Packaged Contact Center Enterprise (Packaged CCE) is a complete omnichannel customer care solution for businesses with 2,000 or fewer agents. It helps you deliver a connected digital experience to your customers, with simplified ordering, deployment, and administration.
The solution provides self-service interactive voice response (IVR) and multi-channel automated call distribution (ACD), combined with built-in Context Service for simplified customer journey and outbound campaign management.
Packaged CCE is a predesigned deployment model with a smaller hardware footprint. Its simplified management and workflows provide a fast, efficient experience for contact center supervisors and administrators.
Packaged CCE offers an industry standard Task Routing API that enables cost-effective integration with items such as third-party applications, videos, texts, and events from the Internet of Things.
Define routing based on agent skill groups or on agent attributes with powerful precision routing.