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Cisco Packaged Contact Center Enterprise

Easy-to-deploy, omnichannel contact center

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a complete omnichannel customer care solution for businesses with 2,000 or fewer agents. It helps you deliver a connected digital experience to your customers, with simplified ordering, deployment, and administration.

Features and benefits

Comprehensive customer care

The solution provides self-service interactive voice response (IVR) and multi-channel automated call distribution (ACD), combined with built-in Context Service for simplified customer journey and outbound campaign management.

Easy installation and management

Packaged CCE is a predesigned deployment model with a smaller hardware footprint. Its simplified management and workflows provide a fast, efficient experience for contact center supervisors and administrators.

Lower integration costs

Packaged CCE offers an industry standard Task Routing API that enables cost-effective integration with items such as third-party applications, videos, texts, and events from the Internet of Things.

Control of resources

Define routing based on agent skill groups or on agent attributes with powerful precision routing.


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