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Cisco Packaged Contact Center Enterprise

Cisco Packaged Contact Center Enterprise

Easy-to-deploy, omnichannel contact center

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a complete omnichannel customer care solution for businesses with 2,000 or fewer agents. It helps you deliver a connected digital experience to your customers, with simplified ordering, deployment, and administration.

Features and benefits

Comprehensive customer care

Comprehensive customer care

The solution provides self-service interactive voice response (IVR) and multi-channel automated call distribution (ACD), combined with built-in Context Service for simplified customer journey and outbound campaign management.

Easy installation and management

Easy installation and management

Packaged CCE is a predesigned deployment model with a smaller hardware footprint. Its simplified management and workflows provide a fast, efficient experience for contact center supervisors and administrators.

Lower integration costs

Lower integration costs

Packaged CCE offers an industry standard Task Routing API that enables cost-effective integration with items such as third-party applications, videos, texts, and events from the Internet of Things.

Control of resources

Control of resources

Define routing based on agent skill groups or on agent attributes with powerful precision routing.

Resources