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EOL15653
Cisco announces the end-of-sale and end-of-life dates for Webex Support Center. The last day to order Webex Support Center is September 15, 2025. The last day to renew or add to an existing subscription is March 31, 2026. Customers with an active subscription and support contract will continue to receive support from the Cisco Technical Assistance Center (TAC) under the terms and conditions of the customer’s subscription and support contract according to the dates as shown in Table 1 of the End-of-Life bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for Webex Training Center. Table 2 lists the product part numbers affected by this announcement.
Table 1. End-of-life milestones and dates for Webex Support Center
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
September 15, 2025 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
September 15, 2025 |
| End of Change/Renewal Date* |
The last date to Renew or Add to an existing subscription. |
March 31, 2026 |
| Last Date of Support** |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
March 31, 2026 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-NUM-SC |
NU Webex Meetings - Support |
See the Product Migration Options section below. |
NA |
NA |
| A-FLEX-NUCM-SC |
NU Cloud Meetings - Support (1) |
See the Product Migration Options section below. |
NA |
NA |
| A-FLEX-F-NUM-SC |
FedRAMP NU Meetings - Support Center |
See the Product Migration Options section below. |
NA |
NA |
| A-FLEX-SC-ENT |
Support Entitlement (1) |
See the Product Migration Options section below. |
NA |
NA |
| A-FLEX-F-SC-ENT |
FedRAMP Support Entitlement (1) |
See the Product Migration Options section below. |
NA |
NA |
Current Webex Support Center customers should transition to Webex Meetings for remote desktop control. For features like queueing, agent and supervisor features and click-to-connect chat capabilities, customers should consider the Cisco SolutionsPlus offer Imagicle, UCX Engage or Webex Contact Center as an add-on to Webex Meetings. If customers choose to use a third-party solution, all terms and conditions of that use are between the customer and that third party.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.