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EOL15929
Cisco announces the end-of-sale and end-of-life dates for the Cisco Desk. The last day to order the affected product(s) is May 3, 2027. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco Desk
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
November 2, 2026 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
May 3, 2027 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
August 1, 2027 |
| End of SW Maintenance Releases Date: |
The last date for software full support. After this date, Cisco will no longer guarantee new features or non-critical bug fixes for this product. Customers may be required to install newer software versions to continue to get support. |
May 2, 2029 |
| End of SW/Vulnerability/Security Maintenance Releases Date: |
Last date for limited software support; only critical bug fixes, security and vulnerability improvements are delivered, if possible. The last date that Cisco Engineering may release a maintenance release or scheduled software remedy for a security vulnerability or critical issue. Customers may be required to install newer software versions to continue to get support. |
May 31, 2032 |
| End of Routine Failure Analysis Date: |
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. |
May 2, 2028 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
May 2, 2028 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
July 29, 2031 |
| Last Date of Cloud Support: |
Cisco can no longer guarantee that the device will continue to function and connect to the Cisco Webex cloud which include impacts to calling features, services, applications, and management. When the device loses its cloud connection, it will happen without notice. |
May 31, 2032 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
May 31, 2032 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Migration Product Part Number |
Migration Product Description |
Additional Information |
| CS-DESK-B-K9 |
Cisco Desk - Nordic Blue |
CS-DESKP-C-K9 |
Cisco Desk Pro G2, Carbon Black |
- |
| CS-DESK-C-FG- |
Front Speaker Grille for Cisco Desk, |
CS-DESKP-C-FG- |
Front Speaker Grille for Cisco Desk Pro |
- |
| CS-DESK-C-FG= |
Replacement Front SpeakerGrille, |
CS-DESKP-C-FG= |
Replacement Front SpeakerGrille, |
- |
| CS-DESK-C-K9 |
Cisco Desk, Carbon Black |
CS-DESKP-C-K9 |
Cisco Desk Pro G2, Carbon Black |
- |
| CS-DESK-C-K9= |
Cisco Desk, Carbon Black - |
CS-DESKP-C-K9= |
Cisco Desk Pro G2, Carbon Black - |
- |
| CS-DESK-C-STAND- |
Table Stand for Cisco Desk, Carbon Black |
CS-DESKP-C-STAND- |
Table Stand for Desk Pro G2, Carbon Black |
- |
| CS-DESK-C-STAND= |
Replacement Table Stand for Cisco Desk, |
CS-DESKP-C-STAND= |
Replacement Table Stand for |
- |
| CS-DESK-FG- |
Front Speaker Grille for Cisco Desk, |
CS-DESKP-C-FG- |
Front Speaker Grille for Cisco Desk Pro G2, |
- |
| CS-DESK-FG= |
Replacement Front SpeakerGrille, |
CS-DESKP-C-FG= |
Replacement Front SpeakerGrille, |
- |
| CS-DESK-G-K9 |
Cisco Desk - Woodland Green |
CS-DESKP-C-K9 |
Cisco Desk Pro G2, Carbon Black |
- |
| CS-DESK-K9 |
Cisco Desk, First Light (White) |
CS-DESKP-C-K9 |
Cisco Desk |
- |
| CS-DESK-K9++ |
Cisco Desk, TAA, First Light (White) |
CS-DESKP-C-K9++ |
Cisco Desk |
- |
| CS-DESK-K9--= |
Cisco Desk, TAA, CustomizedModel, |
CS-DESKP-C-K9--= |
Desk Pro G2, TAA, Customized Model, |
- |
| CS-DESK-K9= |
Cisco Desk - First Light (White) - |
CS-DESKP-C-K9= |
Cisco Desk Pro G2, Carbon |
- |
| CS-DESK-MG= |
Replacement Metal Speaker |
CS-DESKPRO-MG-C= |
NOT USED> Replacement Metal Speaker Grille, |
- |
| CS-DESK-MM-K9 |
Cisco Desk, Customized Model, |
CS-DESKP-C-K9-- |
Cisco Desk Pro G2, Customized Model, |
- |
| CS-DESK-MM-NR-K9 |
Cisco Desk, NoRadio, Customized Model, |
CS-DESKP-NR-C-K9-- |
Cisco Desk Pro G2, NoRadio, Customized |
- |
| CS-DESK-NR-K7 |
Cisco Desk, NoRadio, |
There is currently no migration product available |
- |
- |
| CS-DESK-NR-K7= |
Cisco Desk, NoRadio, |
There is currently no migration product available for this product. |
- |
- |
| CS-DESK-NR-K9 |
Cisco Desk, NoRadio, |
CS-DESKP-NR-C-K9 |
Cisco Desk Pro G2, NoRadio, |
- |
| CS-DESK-NR-K9++ |
Cisco Desk, NoRadio, |
CS-DESKP-NR-C-K9++ |
Cisco Desk Pro G2, |
- |
| CS-DESK-NR-K9--= |
Cisco Desk,NoRadio, |
CS-DESKP-NR-CK9--= |
Desk Pro G2, NoRadio,TAA,Customiz |
- |
| CS-DESK-NR-K9= |
Cisco Desk, NoRadio - SPARE (Service Unit |
CS-DESKP-NR-C-K9= |
Desk Pro G2, NoRadio, Carbon Black-SPARE |
- |
| CS-DESK-S-K9 |
Cisco Desk - Desert Sand |
CS-DESKP-C-K9 |
Cisco Desk Pro G2, Carbon Black |
- |
| CS-DESK-STAND- |
Table Stand for Cisco Desk, |
CS-DESKP- |
Table Stand for Desk Pro G2, |
- |
| CS-DESK-STAND= |
Replacement Table Stand for Cisco Desk, |
CS-DESKP-C-STAND= |
Replacement Table Stand for Desk Pro G2, |
- |
| CS-DESK-STYLUSKIT= |
Stylus Pen Kit Cisco Desk |
CS-ACTSTYL |
Cisco Active Stylus Pen (1 Stylus) |
- |
| CS-DESK-VESA= |
VESA Adapter for Cisco Desk - SPARE |
CS-DESKP-VESA-C= |
VESA Adapter & Wall Mount for DeskPro G2, |
- |
| CS-DESK-WALL= |
Wall Mount Kit for Cisco Desk - SPARE |
There is currently no migration product |
- |
- |
| CTS-NAL-TTC7-30 |
CS Webex Desk NAL label for China |
There is currently no migration product |
- |
- |
| CS-DESK-PENKIT= |
^Cisco Webex Desk Series Pen Kit |
CS-ACTSTYL |
Cisco Active Stylus Pen (1 Stylus) |
- |
Customers may be able to use the Cisco Takeback and Reuse Program where applicable to return hardware that has reached end-of-use, at no cost. Returned products are put to their next best use, whether reused, remanufactured, or recycled by one of Cisco's certified contracted recyclers. For more information, go to: https://www.cisco.com/c/en/us/about/takeback-and-reuse.html.
Customers may be able to continue to purchase the Cisco Desk through the Cisco Refresh (certified remanufactured) program. Remanufactured units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Refresh program, go to: https://www.cisco.com/c/en/us/products/remanufactured.html.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/c/en/us/about/takeback-and-reuse/product-recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.