Cisco Unified Communications Manager (CallManager)

Document ID: 112120

PDF Downloads Address Book Synchronization Tool (TABSynch): Unable to login with configured password Error Message

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Introduction

This document describes the steps required in order to troubleshoot the Unable to login (e479092) with configured password error message received from the Address Book Synchronization Tool (TABSynch).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Unified Communications Manager (Cisco Unified CM) 7.x

• Cisco Unified CallManager Address Book Synchronizer 5.0

• Microsoft Outlook 2007

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Using TABSynch

Personal Directory consists of these features:

• Personal Address Book (PAB)

• Personal Fast Dials (Fast Dials)

• TABSynch

PAB is a place to store contact information about people you frequently call and people who are not included in your corporate directory, such as clients, suppliers, friends, and family members. To synchronize their PABs with Microsoft Windows Address Book (WAB), users must install the TABSynch utility, provided by you.

Perform these steps in order to obtain the TABSynch software for distribution to users:

1. Choose Application > Plugins from Cisco Unified CM Administration.

2. Locate and click Cisco Unified IP Phone Address Book Synchronizer.

Entries from your Microsoft WAB are now accessible on your Cisco Unified IP Phone and User Options web pages.

Problem

This error is received in TABSynch:

Unable to login (e479092)with configured password.

Solution

Perform these steps in order to verify the configuration:

1. Confirm that the Cisco Unified CM server and the user machine where TABSynch is installed are in different VLANs.

2. Confirm that UDP ports 138,139, and 140 are open.

3. Confirm that the Cisco UXL service is activated. Perform these steps in order to confirm:

   1. Navigate to the Cisco Unified Serviceability page, and go to Tools > Control Center- Feature Services.

      

   2. Choose the publisher and click Go.

   3. Here, you will find a list of services. Make sure that the Cisco UXL service is activated and running.

4. On the Cisco Unified CM Administration page, navigate to System > LDAP > LDAP Authentication and uncheck the Use LDAPauthentication for end users checkbox.

   

If the issue still persists, it is because TABSynch did not automatically synchronize the Microsoft Outlook contacts. This is documented in the bug CSCsh45275 (registered customers only) .

TABSynch can only synchronize with WAB and not with the Microsoft Outlook address book. Perform these steps in order to resolve the issue:

1. Export the Microsoft Outlook Address Book contacts to a .csv file. Perform these steps in order to complete this task:

   1. Open Microsoft Outlook.

   2. On the File menu, click Import And Export.

   3. Click Export To File, and then Next.

   4. Click Comma Separated Values (DOS) , and then Next.

   5. Highlight the Contacts folder, and click Next.

   6. Click Browse, and choose the location where you want to save the new .csv file.

   7. In the FileName textbox, provide a name for the file.

   8. Click Next, and then Finish.

2. Import the .csv file which you have saved into the Windows Address Book (*.WAB) of your local computer. Perform these steps in order to complete this task:

   1. To open the Address Book, click Start, point to All Programs, point to Accessories, and then click Address Book.

   2. In the Address Book, point to Import on the File menu, and then click Other Address Book.

   3. Choose Text File (Comma Separated Values), and click Import.

   4. Click Browse and go to the location where the exported .csv file from Microsoft Outlook is saved, choose the .csv file, and click Next.

   5. Map the fields you wish to import, and click Finish.

After the Microsoft Outlook contacts are in the WAB, run IP Phone Address Book Synchronizer to add personal contacts to the CallManager PAB.

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