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EOL14949
Cisco announces the end-of-sale dates for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions. The last day to order the affected product(s) is August31, 2023. The last day to renew or add to an existing subscription is August 31, 2025. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
This EOL bulletin applies to the following releases of the following applications:
● Cisco Unified Communications Manager 12.5 (CUCM)
● Session Management Edition 12.5 (SME)
● CUCM Instant Messaging & Presence Service 12.5 (IMP)
● Cisco Emergency Responder 12.5 (CER)
● Unity Connection 12.5 (CUC)
● Cisco Paging Server 12.5 (CPS)
● Cisco Prime Collaboration Deployment 12.6 (PCD)
Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Table 1. End-of-life milestones and dates for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
March 1, 2023 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August31, 2023 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
August31, 2024 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
August31, 2025 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2025 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-CLD-AAC-12 |
Attendant Console-Advanced High Availability License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-CLD-HA-12 |
Attendant Console-Advanced High Availability Server |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-ER-12X-K9 |
Emergency Responder SW Bundle v12 (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-P-COMMON12X |
Common Area v12 License (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-P-ER-12X |
Emergency Responder v12 License (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-P-ESS-12X |
Essential v12 License (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-P-TPRM-12X |
Telepresence Room v12 License (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-P-UCM-12X |
Unified Communications Manager v12 License (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-P-UCXN-12X |
Unity Connection v12 License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-SME-12X |
Session Manager v12 (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-SW-12X-K9 |
On-Premises & Partner Hosted Calling SW Bundle v12 (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-SW-12-XU-K9 |
On-Premises & Hosted Calling SW Bundle for Russia v12.5 (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-SW-12.5-K9 |
On-Premises SW Bundle v12.5 (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-ER-12X |
ER 12.x 911 - User License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-ESS-12X |
Essential 12.x - License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-UCM-12X |
UC Manager 12.x - User License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-TPROOM-12X |
TelePresence Room License for EntW 12.x-License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-SME-12X |
Flex On Prem specific term-based billing PID for Session |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.