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EOL13693 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription. The last day to order the affected product(s) is May 31, 2021. The last day to renew or add to an existing subscription is May 31, 2022 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
This end-of-life announcement includes these 11.5 components:
● Cisco Unified Communications Manager 11.5
● Cisco Emergency Responder 11.5
● Session Management Edition 11.5
● Cisco Unified Communications Instant Messaging & Presence 11.5
● Cisco Unity Connection 11.5
Customers should migrate to On Premises and Partner Hosted Smart Licensing under Cisco Collaboration Flex Plan 3.0. The ordering guide for Flex Plan 3.0 can be found at the link below: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
Existing 11.5 customers may continue adding additional users through 31 May 2022.
For additional information related to End-of-Sale of the Version 11.x Unified Communication Manager Software refer to these previously announced EOL Bulletins:
Table 1. End-of-Life Milestones and Dates for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
November 30, 2020 |
| End-of-Sale Date * |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
May 31, 2021 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
May 31, 2022 |
| End of Change/Renewal Date *: |
The last date to Renew or Add to an existing subscription. |
May 31, 2022 |
| Last Date of Support **: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
May 31, 2024 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-SW-11X-K9 |
On-Premises & Partner Hosted Calling SW Bundle v11 (1) |
A-FLEX-SW-12X-K9 |
On-Premises & Partner Hosted Calling SW Bundle v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-SW-11-XU-K9 |
On-Premises & Hosted Calling SW Bundle for Russia v11.5 (1) |
A-FLEX-SW-12-XU-K9 |
On-Premises & Hosted Calling SW Bundle for Russia v12.5 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-SW-11.5-K9 |
On-Premises & Partner Hosted Calling SW Bundle v11.5 (1) |
A-FLEX-SW-12.5-K9 |
On-Premises & Partner Hosted Calling SW Bundle v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-ER-11X-K9 |
Emergency Responder SW Bundle v11 (1) |
A-FLEX-ER-12X-K9 |
Emergency Responder SW Bundle v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-S-UCM-11X-K9 |
UC Manager 11.x - SW Kit for UCM |
A-PRMW-SW-CCS1-K9 |
Cisco Software Subscription - Software delivery |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-S-UCM11X-K9 |
UC Manager 11.x - SW Kit for UCM |
A-PRMW-SW-CCS1-K9 |
Cisco Software Subscription - Software delivery |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-HST-SW-NU-11X-K9 |
Cisco Collaboration Subscription (CCS) - Software Download |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-PRM-SW-CCS1-K9 |
Cisco Software Subscription - Software delivery |
A-PRMW-SW-CCS1-K9 |
Cisco Software Subscription - Software delivery |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-ESS-11X |
Essential 11.x - License Subscription |
A-PRM-LIC-ESS-12X |
Essential 12.x - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-TPROOM-11X |
TelePresence Room License for EntW 11.x-License Subscription |
A-PRM-TPROOM-12X |
TelePresence Room License for EntW 12.x-License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-PS-11X |
Public Space License for 11X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-HST-LIC-ESS-11X |
Hosted Essential 11.x - License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HST-TPROOM-11X |
Hosted TelePresence Room License for EntW 11.x -License Subs |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-LIC-PS-11X |
Hosted Public Space License for 11X - License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-FLEX-P-ESS-11X |
Essential v11 License (1) |
A-FLEX-P-ESS-12X |
Essential v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-TPRM-11X |
Telepresence Room v11 License (1) |
A-FLEX-P-TPRM-12X |
Telepresence Room v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-H-ESS-11X |
Essential v11 License (1) |
A-FLEX-H-ESS-12X |
Essential v12 License (1) |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-FLEX-H-TPRM-11X |
Telepresence Room v11 License (1) |
A-FLEX-H-TPRM-12X |
Telepresence Room v12 License (1) |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-FLEX-H-UCM-11X |
Unified Communications Manager v11 License (1) |
A-FLEX-H-UCM-12X |
Unified Communications Manager v12 License (1) |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-FLEX-P-COMMON11X |
Common Area v11 License (1) |
A-FLEX-P-COMMON12X |
Common Area v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-ER-11X |
Emergency Responder v11 License (1) |
A-FLEX-P-ER-12X |
Emergency Responder v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-UCM-11X |
Unified Communications Manager v11 License (1) |
A-FLEX-P-UCM-12X |
Unified Communications Manager v12 License (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-P-UCXN-11X |
Unity Connection v11 License (1) |
A-FLEX-P-UCXN-12X |
Unity Connection v12 License |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-FLEX-SME-11X |
Session Manager v11 (1) |
A-FLEX-SME-12X |
Session Manager v12 (1) |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-HST-LIC-ER-11X |
Hosted ER 11.x 911 - User License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HST-LIC-PS-11X |
Hosted Public Space License for 11X - License Subscription |
There is currently no replacement product available for this product. |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
|
| A-HST-LIC-UCM-11X |
Hosted UC Manager 11.x - User License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HST-LIC-UCX-11X |
Hosted Unity Connection 11.x - User License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-LIC-ER-11X |
Hosted ER 11.x 911 - User License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-LIC-ESS-11X |
Hosted Essential 11.x - License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-LIC-UCM-11X |
Hosted UC Manager 11.x - User License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-LIC-UCX-11X |
Hosted Unity Connection 11.x - User License Subscription |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-TP-PAK |
Hosted Enable Advanced Networking Option - PAK |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-TPROOM-11X |
Hosted TelePresence Room License for EA 11.x - License Subs |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-HSTW-UCM-PAK |
Hosted UC Manager - PAK |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-PRM-LIC-ER-11X |
ER 11.x 911 - User License Subscription |
A-PRM-LIC-ER-12X |
ER 12.x 911 - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-PSPA-11X |
Public Space License for 11X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-UCM-11X |
UC Manager 11.x - User License Subscription |
A-PRM-LIC-UCM-12X |
UC Manager 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-UCX-11X |
Unity Connection 11.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRM-LIC-UCXN-11X |
Unity Connection 11.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-ER11X |
ER 11.x 911 - User License Subscription |
A-PRM-LIC-ER-12X |
ER 12.x 911 - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-ER-11X |
ER 11.x 911 - User License Subscription |
A-PRM-LIC-ER-12X |
ER 12.x 911 - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-ESS11X |
Essential 11.x - License Subscription |
A-PRM-LIC-ESS-12X |
Essential 12.x - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-ESS-11X |
Essential 11.x - License Subscription |
A-PRM-LIC-ESS-12X |
Essential 12.x - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-PS-11X |
Public Space License for 11X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-PSPA11X |
Public Space License for 11X - License Subscription |
A-PRM-LIC-PS-12X |
Public Space License for 12X - License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-UCM11X |
UC Manager 11.x - User License Subscription |
A-PRM-LIC-UCM-12X |
UC Manager 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-UCM-11X |
UC Manager 11.x - User License Subscription |
A-PRM-LIC-UCM-12X |
UC Manager 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-UCX-11X |
Unity Connection 11.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-LIC-UCXN11X |
Unity Connection 11.x - User License Subscription |
A-PRM-LIC-UCX-12X |
Unity Connection 12.x - User License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-TPROOM11X |
TelePresence Room License for EA 11.x - License Subscription |
A-PRM-TPROOM-12X |
TelePresence Room License for EntW 12.x-License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-TPROOM-11X |
TelePresence Room License for EA 11.x - License Subscription |
A-PRM-TPROOM-12X |
TelePresence Room License for EntW 12.x-License Subscription |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-PRMW-UCM-PAK |
Collab Subscription UCM PAK SKU |
There is currently no replacement product available for this product. |
- |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-AU-C-HST11 |
Hosted Calling C3 Version 11 and Business Messaging |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-SPK-AU-C-PRM11 |
On-Premise Calling v11 |
A-SPK-AU-C-PRM12 |
On-Premise Calling v12 |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-EDUEC-PCL2 |
On-Premise Calling v11 & Advanced Meetings (OA PID) |
There is currently no replacement product available for this product. |
- |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-EDUEC-PRM11 |
On-Premise Calling v11 & Advanced Meetings |
There is currently no replacement product available for this product. |
- |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-EMP-C1-HST11 |
Hosted Calling C1 Version 11 and Business Messaging |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-SPK-EMP-C1-PRM11 |
On-Premise Calling v11 & Business Messaging |
A-SPK-EMP-C1-PRM12 |
On-Premise Calling v12 & Business Messaging |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-EMP-C3-HST11 |
Hosted Calling C3 Version 11 and Business Messaging |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
| A-SPK-EMP-C3-PRM11 |
On-Premise Calling v11 & Advanced Meetings |
A-SPK-EMP-C3-PRM12 |
On-Premise Calling v12 & Advanced Meetings |
Customers should migrate to EA or NU Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0. |
| A-SPK-NU-C1-HST11 |
Hosted Calling C1 Version 11 (1) |
There is currently no replacement product available for this product. |
- |
Customers should migrate to Hosted NU or EA Calling Smart Licensing under A-FLEX-3 Cisco Collaboration Flex Plan 3.0 |
Customers should migrate to On Premises and Partner Hosted Smart Licensing under Cisco Collaboration Flex Plan 3.0. The ordering guide for Flex Plan 3.0 can be found at the link below: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.