Cisco Unified Communications Manager (CallManager)

Document ID: 107632

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

Voice Mail Box Masks are enabled when multi-tenant services are enabled on CallManager. Each tenant uses its own voicemail profile and must create a mask to identify the directory numbers in each partition that is shared with other tenants. For example, one tenant can use a mask 534523XXXX, while another tenant can use the mask 784333XXXX. It is also necessary to set up translation patterns for Message Waiting Indicators (MWIs).

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Unified Communication Manager (CUCM) 6.1.

Components Used

The information in this document is based on the Cisco Unified Communication Manager 6.1.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When trying to set up a voicemail profile, the Voice Mail Box Mask does not accept characters such as #xxxxxxx, and the CallManager returns an error.

Solution

The Voice Mail Box Mask field is case sensitive and the lower case "x" is not a valid character. Therefore, you need to use the upper case "X" character.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems