Cisco Unified Communications Manager (CallManager)

Document ID: 100465

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document explains the recommended workaround for the 10011 System Error. Contact System Administrator error message that appears on the Cisco Unified Communications Manager (CallManager) 4.1.3 when you use the import and export options for Call Data Records (CDRs) and Call Management Records (CMRs).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unified Communications Manager (CallManager) 4.1.3.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When CDRs are exported to file , the 10011 System Error. Contact System Administrator error message appears, as shown.

CDRs are present in the database and can be browsed, but the export to file option cannot be used.

Solution

This error message is likely to appear when Cisco Unified Communications Manager (CallManager) 4.1.3 is used.

In order to overcome this issue, upgrade the Cisco Unified Communications Manager to version 4.2 or later, which is available from Cisco Downloads ( registered customers only) .

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Related Information

• Export CDR/CMR Records Configuration
• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems