Cisco Unified Communications Manager (CallManager)

Document ID: 82065

This series of interactive documents uses a typical head office and branch office in order to demonstrate some common voice network configurations. This interactive diagram allows you to view network configurations:

This image is interactive! Click a component to view configuration and troubleshooting information.

Refer to Unified CallManager Interactive Voice Network Configuration and Troubleshooting Case Study for requirements assumed by this series of interactive documents.

Configure

Voice mail configuration consists of these steps:

1. Configure Voice Mail Ports in Unified CallManager (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
2. Configure Message Waiting (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
3. Configure Voice Mail Pilot (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
4. Configure Voice Mail Profile (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
5. Configure Line Group (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
6. Configure Hunt List (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
7. Configure Hunt Pilot (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
8. Configure Gateways to Enable Redirecting Number IE Delivery (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example)
9. Integrate Unity, Add Subscribers, and Configure Alternate Extensions
10. Verify Phone DNs Include Correct Voice Mail Profile (as described in Phone Configuration (San Jose) Interactive Voice Network Configuration Example)
11. Configure SRST to Forward Calls No-Answer to Voice Mail (as described in SRST Voice Mail Interactive Voice Network Configuration Example)
12. Verify the Voice Mail Configuration (as described in Voice Mail Interactive Voice Network Testing and Verification)

This document describes step 9. For information about the other steps in this procedure, refer to the appropriate documents.

Integrate Unity

In order to integrate Unity with Unified CallManager, complete these steps:

1. From the Unity Server console, click Cisco Unity Tools Depot.
   
   
2. In the pane on the left side of the application, click Switch Integration Tools > Telephone Integration Manager.
   
   
3. In the Cisco Unity Server - Utim window, right-click Cisco Unity Server, and select New Integration.
   
   This dialog box appears:
   
   
   
   
4. Click the Cisco CallManager radio button, and click Next.
   
   
   
   
5. Leave the default text, and click Next.
   
   
   
   
6. Enter the IP address and port number (default is 2000) for Cisco CallManager.
   
   
   
   Note: Since this example uses a lab environment, there is no secondary server so that field is blank. Typically, you have one or more secondary servers.
   
   
7. Make sure you match the message-waiting indication (MWI) on and off extensions with the configured values in CallManager under Message Waiting as shown in this image:
   
   
   
   
8. From the Number of ports drop-down list, select the number of ports you want to configure. The number of ports depends on your license. You must configure the same number of ports in Unified CallManager.
   
   
9. Make sure you use the same prefix for voice mail port names as is configured in Unified CallManager.
   
   Note: Unity and CallManager use the same default prefix.
   
   
   
   
10. If you have already configred your CallManager voice mail ports, you can click Verify in order to test the connection.
    
    
    
    
11. Once the test is complete, click OK, and then click Next.
    
    
    
    
12. Leave the Trunk Access Code field blank, and click Next.
    
    
    
    
13. Click Finish, and then click Yes to restart the Unity service.
    
14. After reboot, launch the Unity Telephony Integration Manager (UTIM) application. In the left-hand pane, click Cisco Unity Server, and then click CallManager Cluster 01. In the right-hand pane, click Ports, and add the four (4) ports to match the Cisco CallManager configuration.
    
    
    
    Note: Only three (3) ports are configured to answer calls. Port four (4) is a dedicated dialout MWI and message notification port. This port is not included in the line group configuration that is described in the Unified CallManager Voice Mail Interactive Voice Network Configuration Example document.

    Also note that extension number configuration is optional. Although, it is recommended to prevent dialing loops. This allows Unity to detect calls that originate within the application. This configuration example also includes the external number mask as part of the extension number (for example, 4085551601) in order to match the configuration in CallManager (as described in Unified CallManager Voice Mail Interactive Voice Network Configuration Example).
    

Add Subscribers to Unity

The method you use to add subscribers depends on your current voice mail system. This example uses the default subscriber template in order to add subscribers. For detailed information, refer to the relevant sections of the Unity Administration Guide.

Configure Alternate Extensions

The calling number is determined based on how your dial plan is configured. In this example, when the remote branch router fails over to SRST, the full E164 number is sent as the calling number for voice mail calls. When Unity receives this number, it generate the general Opening Greeting announcement (and does not prompt the user to enter their PIN number to sign in).

In order to prevent this situation, configure alternate extensions for users with the full E164 number. For more information, refer to Voice Mail Interactive Voice Network Testing and Verification.