Cisco Universal Gateway Manager

Cisco Universal Gateway Manager 2.1 Data Sheet

Data Sheet

Cisco Universal Gateway Manager

Network management applications and tools are critical for the successful deployment and operations of voice or data services. The Cisco Universal Gateway Manager (UGM) is an element management system for Cisco AS5000 universal gateways. The Cisco UGM enables network operators and administrators to efficiently deploy, manage, and maintain Cisco AS5000 universal gateways that support Voice over IP, managed voice, public switched telephone network (PSTN) gateway, and dial access services.

Cisco UGM Benefits

  • Enables the efficient deployment and configuration of Cisco AS5000 universal gateways

  • Monitors the operational status of Cisco AS5000 universal gateways and their subcomponents so that corrective action can be taken quickly

  • Supports the rapid reconfiguration of Cisco AS5000 universal gateways for network or service changes

  • Collects and presents a wide range of performance-related statistics for monitoring gateway and network efficiency

  • Co-resides with Cisco MGC Node Manager (MNM) for Cisco PGW 2200 PSTN Gateway node management

  • Provides interfaces to support its integration with existing network management applications


The Cisco UGM is built on the Cisco Element Management Framework (Cisco EMF), a carrier-class network management structure. Cisco EMF was designed specifically to address the challenges of developing robust, large-scale, multivendor, multitechnology management solutions. It aggregates fault, configuration, performance, and security functions to simplify workflow.

The Cisco UGM is populated by an autodiscovery mechanism using IP addresses or manual deployment wizards. When populated, the Cisco UGM initiates management of all commissioned devices. The Cisco UGM operator interface provides a top-level view of the network and allows for "drill-down" into the individual subcomponents of each universal gateway. The operator interface displays a hierarchical view representing the relationship between the sites, chassis, cards, channels, and ports. This view also provides indications of the alarm and operational status of each component.

Accessible from the Cisco EMF map viewer and the launchpad are applications for event management, configuration management, inventory, performance monitoring, and access control (see Figure 1). The Cisco UGM communicates with Cisco universal gateways using standard protocols such as Simple Network Management Protocol (SNMP), File Transfer Protocol (FTP), Trivial File Transfer Protocol (TFTP), and Telnet, and shields operators from the management of protocol complexities.

Figure 1
Cisco EMF Launchpad and Map Viewer

The Cisco UGM supports an integrated set of element management capabilities (see Table 1).

Table 1: Key Features of Cisco UGM
Feature Description

Autodiscovery and deployment

  • Universal gateways and their subcomponents are discovered using IP and SNMP

  • Discovery can be focused by specifying IP address ranges

  • Component changes are detected through rediscovery

  • Universal gateways can be manually deployed using device-specific templates (with subcomponent discovery)

  • Inventory information can be exported on a scheduled basis for use by external applications

Map viewer (Figure 2)

  • Provides a hierarchical view of universal gateways and their subcomponents (cards, channels, ports)

  • Allows universal gateways to be grouped by site, region, or other criteria

  • Supports the import of background graphics (bitmaps)

  • Provides a visual indication (and count) of unacknowledged alarms on each universal gateway and subcomponent

  • Provides rapid access to Cisco UGM functions available for the universal gateways and their subcomponents

Event browser and manager

  • Displays alarms color-coded by severity

  • Provides a query editor to support the sorting and filtering of alarms

  • Allows acknowledgment and clearing of events and storage of event/clear history

  • Provides automatic clear correlation of alarms when a problem is resolved

  • Supports the setting of thresholds on monitored variables
    (=, >,<,>=,<=,not equal, in range, not in range)

  • Supports triggering of notification actions upon threshold exception (audio/visual cues, raise event, or run script)

  • Enables fault application integration by SNMP trap forwarding or alarm file export

Operational monitoring

  • Monitors universal gateway, card, and port operational status through configurable polling

  • Raises alarms and clears alarms that are sent to the event browser and manager

  • Supports on-demand retrieval of chassis, card, channel, and port operational characteristics

  • Monitors active calls

  • Allows execution of any Cisco IOS® Software "show" commands from the Cisco UGM interface

  • Optionally launches CiscoView from the Cisco UGM interface

Configuration management

  • Manages Cisco IOS Software, port, and service processing element (SPE) images (import, download)

  • Supports scheduled image upgrades with graceful shutdown (busyout)

  • Manages Cisco AS5000 universal gateways configuration files (import, modify, download)

  • Provides default, initial configuration template

  • Supports sending incremental configuration commands to one or more universal gateways

Performance monitoring

  • Performance statistics are retrieved from selected devices at a configurable interval

  • Performance statistics for the universal gateway chassis, links (T1/E1, T3/E3), channels, interfaces (Ethernet, Fast Ethernet, Gigabit Ethernet), and ports can be collected

  • Performance statistics are displayed in graph or tabular form

  • Integration with reporting applications is enabled by flat file export of performance statistics

Access control

  • Users may be assigned to groups with defined roles

  • Read, read-write, and read-write-admin access may be defined for individual Cisco UGM functions

Figure 2
Cisco UGM: Launching Fault, Configuration, and Performance Functions from the Map Viewer

Deployment Options

The Cisco UGM is a Sun Solaris application that can be deployed in various management scenarios:

  • Cisco UGM server with local client—For small deployments with a single operator, the server and client software can be installed on the same Sun server.

  • Cisco UGM server with remote clients—Clients can be installed on multiple Sun workstations to support multiple operators. These clients communicate with the Cisco UGM server using a proprietary protocol that minimizes management bandwidth requirements.

  • X terminal client sessions to presentation server—To scale to larger numbers of clients, X terminal sessions to a presentation server running the client software can be deployed. Generic X terminal workstations or PC-based X terminal emulators may be used.

Cisco UGM Version 2.1 requires Cisco EMF Version 3.2. Cisco EMF Version 3.2 is included with the Cisco UGM software package. Cisco UGM may co-reside with Cisco MGC Node Manager Version 2.3 on the same Cisco EMF 3.2 installation for combined management of Cisco AS5000 universal gateways and the Cisco PGW 2200 Call Agent. Cisco UGM Version 2.1 supports the Cisco AS5350, Cisco AS5400, and Cisco AS5850 Universal Gateways. Support for the Cisco AS5300 and Cisco AS5800 Access Servers/Voice Gateways is also provided, but is subject to product end-of-life limitations. Check with your Cisco or Cisco partner representative for details about compatibility of Cisco AS5000 universal gateways with Cisco IOS Software.

Each Cisco UGM Version 2.1 server supports 75,000 or more universal gateway ports using default polling settings. When installed on the large system configuration, the Cisco UGM supports up to 150,000 universal gateway ports. The required frequency and mix of management operations might raise or lower this figure (see Table 2).

Table 2: Recommended System Specifications for Cisco UGM
  Cisco UGM Server (large deployment) Cisco UGM Server (standard deployment) Cisco UGM Client (single user) Cisco UGM Presentation Server (for X terminal session support)

4 x 450 MHz

2 x 450 MHz

440 MHz

2 x 440 MHz

Operating System

Solaris 8

Solaris 8

Solaris 8

Solaris 8


4 GB

2 GB

512 MB

2 GB

Disk Space

4-6 10,000-rpm disks

2-3 10,000-rpm disks

9-GB disk

1-GB disk

Swap Space

8 GB

4 GB

2 GB

2 GB

Availability and Ordering Information

The Cisco Universal Gateway Manager Version 2.1 is now available. The Cisco UGM is licensed according to the size of the managed network. A Cisco UGM software kit is required for each deployed Cisco UGM server, and Cisco Right To Use (RTU) licenses should be purchased for each managed Cisco AS5000 universal gateway. For Cisco UGM and Cisco EMF product documentation, visit: