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Cisco Web Collaboration Option

Cisco Web Collaboration Option v5.0 Product Specifications

Table Of Contents

Technical Reference

Supported Server Operating Systems

Supported Web Servers

Supported Databases

Supported Agent Operating Systems

Supported Agent Web Browsers

Supported Caller Operating Systems

Supported Caller Web Browsers

Cisco Media Blender Version 5.0

Cisco Media Blender 5.0 Supported Server Operating Systems

Cisco Media Blender Supported Web Server

Supported ACDs

Ordering Information for Cisco Web Collaboration Option and Media Blender

Cisco Dynamic Content Adapter Version 2.0 For Windows 2000

Operating System Support

Web Server Support

Ordering Information for Dynamic Content Adapter 2.0


Technical Reference


Cisco Web Collaboration Option Version 5.0

Updated February 4, 2003

The Cisco Web Collaboration Option is a separately licensable software option for the Cisco ICM Enterprise Edition and IPCC Enterprise Edition. These are prerequisites for deploying the Web Collaboration Option.

Supported Server Operating Systems

Microsoft Windows 2000 Standard Edition with Service Pack 3 or higher

Minimum Hardware Configuration—500MHz Pentium II, 512 MB RAM, 4 GB HD

Enterprise Hardware Configuration—Dual 1133MHz Pentium III, 1GB RAM, 4 GB HD

The minimum hardware configurations will support thirty 1-to-1 sessions. The enterprise hardware configurations are the minimal configurations needed to support 500 active participants (250 1-to-1 sessions). The use of more advanced servers should increase performance, but will not necessarily support more users.

Supported Web Servers

Microsoft Internet Information Server (IIS) 5.0

The Web server software is not included with the Web Collaboration Option software, and must be supplied by the customer.

Supported Databases

Oracle 8i (8.1.7) with Oracle JDBC Thin Driver 8.1.7

Microsoft SQL Server 2000

Supported Agent Operating Systems

Microsoft Windows NT

Microsoft Windows 2000

Microsoft Windows XP

Minimum hardware requirements for all agent systems:

Single 350 MHz Pentium II 128 MB RAM 300 MB free HD

Supported Agent Web Browsers

Microsoft Internet Explorer 5.01, 5.5, 6.0

Netscape Navigator 4.76

Supported Caller Operating Systems

Microsoft Windows 95B

Microsoft Windows 98

Microsoft Windows NT

Microsoft Windows 2000

Microsoft Windows ME

Microsoft Windows XP

Solaris 8

Supported Caller Web Browsers

Microsoft Internet Explorer 4.01 SP2, 5.0, 5.01, 5.5, 6.0

Netscape Navigator 4.76, 4.78, 6.2.3, 7.0

AOL 6.0, 7.0

Cisco Media Blender Version 5.0

The Cisco Media Blender 5.0 software is included with Cisco Web Collaboration Option Version 5.0 software.

Cisco Media Blender 5.0 Supported Server Operating Systems

Microsoft Windows 2000 Standard Edition with Service Pack 3 or higher

Minimum Hardware Configuration—900MHz Pentium III, 256 MB RAM, 9 GB HD

Enterprise Hardware Configuration—Dual 900MHz Pentium III, Xeon 1024MB RAM, 18 GB HD

Cisco Media Blender Supported Web Server

Microsoft Internet Information Server (IIS) 5.0

The Web server software is not included with the Media Blender software, and must be supplied by the customer.

Supported ACDs

Integrated with Cisco ICM

Cisco IP Contact Center (IPCC)

Aspect CallCenter

Avaya Definity G3

Nortel Meridian 1

Nortel Symposium

Rockwell Spectrum

Ordering Information for Cisco Web Collaboration Option and Media Blender

Cisco Part Number
Description
CCS-CCSSVR

Cisco Web Collaboration and Media Blender Software


Cisco Dynamic Content Adapter Version 2.0 For Windows 2000

The Cisco Dynamic Content Adapter software is an optional component to the Cisco Web Collaboration Option software.

Operating System Support

Microsoft Windows 2000 Server with Service Pack 2 or higher

Minimum Hardware Configuration—Dual 667MHz Pentium III, 768 MB RAM, 4 GB HD

Enterprise Hardware Configuration—Dual 2.4GHz Pentium IV, 1GB RAM, 4 GB HD

Web Server Support

IIS 5.0

The Web server software is not included with the Dynamic Content Adapter software, and must be supplied by the customer.

Ordering Information for Dynamic Content Adapter 2.0

Cisco Part Number

Description

CCS-DCASVR-W-K9=

DCA Server Software With 128 Bit Encryption Support

CCS-DCASVR-W-K8=

DCA Server Software With 56 Bit Encryption Support