Guest

Cisco Unified Contact Center Express

EoS and EoL for Cisco IPCC Express Edition 3.5


End-of-Sale and End-of-Life Announcement for the Cisco IPCC Express Edition 3.5

EOL5497

Cisco Systems® announces the end-of-sale and end-of life dates for the Cisco IPCC Express Edition 3.5. The last day to order the Cisco IPCC Express Edition 3.5 is September 24, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco IPCC Express Edition 3.5. Table 2 lists the product part numbers affected by this announcement.

Table 1. End-of-Life Milestones and Dates for the Cisco IPCC Express Edition 3.5

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

March 26, 2007

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

September 24, 2007

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

December 23, 2007

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

September 23, 2008

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

September 23, 2008

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

December 20, 2009

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

September 23, 2010


HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CCBU-W2K-EX7825-35

Win 2K for MCS7825 or 7835 for IPCC Express and IP-IVR

There is currently no replacement product available for this product.

 

CCBU-W2K-EXP7815

Win 2000-MCS 7815 for IPCC Express and IP-IVR

There is currently no replacement product available for this product.

 

CCBU-W2K-EXP7845

Win 2000-MCS7845 for IPCC Express and IP-IVR

There is currently no replacement product available for this product.

 

IPCX-2X-3YS-SASU=

ICD 2.x to IPCX 3.5 or later 3.Y Std SASU Upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-EU-S1

IPCX 2.X to any 3.5 or later 3.Y Enh seat Qty 1 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-EU-S10

IPCX 2.X to any 3.5 or later 3.Y Enh seat Qty 10 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-EU-S25

IPCX 2.X to any 3.5 or later 3.Y Enh seat Qty 25 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-PU-S1

IPCX 2.X to any 3.5 or later 3.Y Pre seat Qty 1 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-PU-S10

IPCX 2.X to any 3.5 or later 3.Y Pre seat Qty 10 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-PU-S25

IPCX 2.X to any 3.5 or later 3.Y Pre seat Qty 25 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-SU-S1

IPCX 2.X to any 3.5 or later 3.Y Std seat Qty 1 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-SU-S10

IPCX 2.X to any 3.5 or later 3.Y Std seat Qty 10 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-SU-S25

IPCX 2.X to any 3.5 or later 3.Y Std seat Qty 25 upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3Y-SVR1

IPCX 2.X To Any 3.5 or Later 3.Y Upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3YEU-SVR1

IPCX 2.X to any 3.5 or later 3.Y Enh server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3YPU-SVR1

IPCX 2.X to any 3.5 or later 3.Y Pre server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-2X3YSU-SVR1

IPCX 2.X to any 3.5 or later 3.Y Std server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3.5-CM-BUNDLE

IPCCX 3.5 CCM 4.X Std 5 Seat Bundle

There is currently no replacement product available for this product.

 

IPCX-3.5-DART-NFR=

IPCX 3.5 NFR Kit (CISCO AND CISCO PARTNERS ONLY)

There is currently no replacement product available for this product.

 

IPCX-3.Y-ENHANCED

IPCX 3.5 or later 3.Y Enhanced All-in-One (Servers and SW)

IPCX-40-ENHANCED

New 4.0 Enhanced Deployment

IPCX-3.Y-PREMIUM

IPCX 3.5 or later 3.Y Premium All-in-One (Servers and SW)

IPCX-40-PREMIUM

New 4.0 Premium Deployment

IPCX-3.Y-STANDARD

IPCX 3.5 or later 3.Y Standard All-in-One (Servers and SW)

IPCX-40-STANDARD

New 4.0 Standard Deployment

IPCX-3X3Y-EPU-S1

IPCX 3.X to 3.5 or later 3.Y Enh to Pre seat Qty 1 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EPU-S10

IPCX 3.X to 3.5 or later 3.Y Enh to Pre seat Qty 10 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EPU-S25

IPCX 3.X to 3.5 or later 3.Y Enh to Pre seat Qty 25 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EPU-S50

IPCX 3.X to 3.5 or later 3.Y Enh to Pre seat Qty 50 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EU-50

IPCX 3.X to 3.5 or later 3.Y Enh seat Qty 50 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EU-S1

IPCX 3.X to 3.5 or later 3.Y Enh seat Qty 1 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EU-S10

IPCX 3.X to 3.5 or later 3.Y Enh seat Qty 10 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-EU-S25

IPCX 3.X to 3.5 or later 3.Y Enh seat Qty 25 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-PU-50

IPCX 3.X to 3.5 or later 3.Y Pre seat Qty 50 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-PU-S1

IPCX 3.X to 3.5 or later 3.Y Pre seat Qty 1 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-PU-S10

IPCX 3.X to 3.5 or later 3.Y Pre seat Qty 10 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-PU-S25

IPCX 3.X to 3.5 or later 3.Y Pre seat Qty 25 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SEU-S1

IPCX 3.X to 3.5 or later 3.Y Std to Enh seat Qyt 1 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SEU-S10

IPCX 3.X to 3.5 or later 3.Y Std to Enh seat Qty 10 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SEU-S25

IPCX 3.X to 3.5 or later 3.Y Std to Enh seat Qty 25 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SEU-S50

IPCX 3.X to 3.5 or later 3.Y Std to Enh seat Qty 50 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SPU-S1

IPCX 3.X to 3.5 or later 3.Y Std to Pre seat Qty 1 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SPU-S10

IPCX 3.X to 3.5 or later 3.Y Std to Pre seat Qty 10 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SPU-S25

IPCX 3.X to 3.5 or later 3.Y Std to Pre seat Qty 25 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SPU-S50

IPCX 3.X to 3.5 or later 3.Y Std to Pre seat Qty 50 upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SU-50

IPCX 3.X to 3.5 or later 3.Y Std seat Qty 50 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SU-S1

IPCX 3.X to 3.5 or later 3.Y Std seat Qty 1 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SU-S10

IPCX 3.X to 3.5 or later 3.Y Std seat Qty 10 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3Y-SU-S25

IPCX 3.X to 3.5 or later 3.Y Std seat Qty 25 SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YE-SVR1

IPCX 3.X Enh To Any 3.5 or Later 3.Y Upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YEPU-SVR1

IPCX 3.X to 3.5 or later 3.Y Enh to Pre server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YEU-SVR1

IPCX 3.X to 3.5 or later 3.Y Enh server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YPU-SVR1

IPCX 3.X to 3.5 or later 3.Y Pre server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YS-SVR1

IPCX 3.X Std To Any 3.5 or Later 3.Y Upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YSEU-SVR1

IPCX 3.X to 3.5 or later 3.Y Std to Enh server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YSPU-SVR1

IPCX 3.X to 3.5 or later 3.Y Std to Pre server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3X3YSU-SVR1

IPCX 3.X to 3.5 or later 3.Y Std server SW upgrade

There is currently no replacement product available for this product.

 

IPCX-3XE-35E-SASU=

IPCX 3.X Enh to 3.5 Enh SASU Upgrade

There is currently no replacement product available for this product.

 

IPCX-3XE-35P-SASU=

IPCX 3.X Enh to 3.5 Pre SASU Upgrade

There is currently no replacement product available for this product.

 

IPCX-3XS-35S-SASU=

IPCX 3.X Std to 3.5 Std SASU Upgrade

There is currently no replacement product available for this product.

 

IPCX-3YENH-CSSVR1

IPCX 3.5 or later 3.Y Enh Cold Standby Server (SW only)

There is currently no replacement product available for this product.

 

IPCX-3YENH-SEAT1

IPCX 3.5 or later 3.Y Enh Seat Qty 1 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YENH-SEAT10

IPCX 3.5 or later 3.Y Enh Seat Qty 10 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YENH-SEAT25

IPCX 3.5 or later 3.Y Enh Seat Qty 25 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YENH-SEAT50

IPCX 3.5 or later 3.Y Enh Seat Qty 50 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YENH-SEATS

IPCX 3.5 or later 3.Y Enh add more seats to existing IPCX

There is currently no replacement product available for this product.

 

IPCX-3YENH-SVR1

IPCX 3.5 or later 3.Y Enh Server (SW only)

There is currently no replacement product available for this product.

 

IPCX-3YPRE-CSSVR1

IPCX 3.5 or later 3.Y Pre Cold Standby Server (SW only)

There is currently no replacement product available for this product.

 

IPCX-3YPRE-SEAT1

IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YPRE-SEAT10

IPCX 3.5 or later 3.Y Pre Seat Qty 10 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YPRE-SEAT25

IPCX 3.5 or later 3.Y Pre Seat Qty 25 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YPRE-SEAT50

IPCX 3.5 or later 3.Y Pre Seat Qty 50 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YPRE-SEATS

IPCX 3.5 or later 3.Y Pre add more seats to existing IPCX

There is currently no replacement product available for this product.

 

IPCX-3YPRE-SVR1

IPCX 3.5 or later 3.Y Pre Server (SW only)

There is currently no replacement product available for this product.

 

IPCX-3YSTD-CSSVR1

IPCX 3.5 or later 3.Y Std Cold Standby Server (SW Only)

There is currently no replacement product available for this product.

 

IPCX-3YSTD-SEAT1

IPCX 3.5 or later 3.Y Std Seat Qty 1 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YSTD-SEAT10

IPCX 3.5 or later 3.Y Std Seat Qty 10 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YSTD-SEAT25

IPCX 3.5 or later 3.Y Std Seat Qty 25 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YSTD-SEAT50

IPCX 3.5 or later 3.Y Std Seat Qty 50 (agent or supervisor)

There is currently no replacement product available for this product.

 

IPCX-3YSTD-SEATS

IPCX 3.5 or later 3.Y Std add more seats to existing IPCX

There is currently no replacement product available for this product.

 

IPCX-3YSTD-SVR1

IPCX 3.5 or later 3.Y Std Server (SW only)

There is currently no replacement product available for this product.

 

IPCX-CP=

IPCX 3.5 or later 3.Y NFR Kit

There is currently no replacement product available for this product.

 

IPCXIVR-3YDB-1PS1=

IPCX or IP IVR 3.5 or later 3.Y MS SQL Svr 1 Proc (SW only)

There is currently no replacement product available for this product.

 

IPCXIVR-3YDB-2PS1=

IPCX or IP IVR 3.5 or later 3.Y MS SQL Svr 2 Proc (SW only)

There is currently no replacement product available for this product.

 

IPCXIVR-3YES-SVR1

IPCX or IP IVR 3.5 or later 3.Y Expansion Server (SW only)

There is currently no replacement product available for this product.

 

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Contact Center Express Edition 4.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through Cisco's Authorized Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: http://www.cisco.com/web/ordering/ciscocapital/refurbished/index.html.

For More Information

For more information about the Cisco Unified Contact Center Express Edition 4.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, contact your local account representative, or send an e-mail to ipcc-express-pm@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/pcgi-bin/Support/FieldNoticeTool/field-notice.