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ICM Product Bulletin, No. 1831

Product Bulletin, No. 1831

Notification of End of Support for ICM Release 2.5 and End of Engineering for ICM Release 3.0.x and 4.0.x

This product bulletin serves as the formal notification of:

1. End of Support for Cisco ICM Software Release 2.5 and,

2. End of Engineering for Cisco ICM Software Release 3.0.x and 4.0.x

Official Notification of End of Support for ICM 2.5

This announcement is formal notification for End of Support (EOSu) for Cisco ICM Release 2.5 effective February 28, 2003.

EOSu indicates the termination of all Cisco support services including: Cisco TAC support, workarounds, hot fixes, etc. that relate to the identified release, for this announcement ICM Release 2.5 is the impacted release. As of February 28, 2003, customers inquiring regarding support for ICM Release 2.5, either the ICM central controller or an ICM component1, will be directed to upgrade to the latest version of ICM.

Customers running fully licensed ICM Release 2.5 will have until February 28, 2003 to upgrade to the latest ICM Release. Upgrading by February 28, 2003 will ensure uninterrupted support for ICM.

Official Notification of End of Engineering for ICM 3.0.x and 4.0.x

This announcement is formal notification for End of Engineering (EOE) for Cisco ICM Release 3.0.x and 4.0.x effective February 28, 2003.

EOE indicates that Cisco will no longer provide hot fixes for the identified release, for this announcement ICM Releases 3.0.x and 4.0.x are the impacted releases. As of February 28, 2003, if a customer raises an issue, which cannot be resolved with a workaround and requires a hot fix, they will be directed to upgrade to the latest version of ICM.

Customers running the ICM central controller with an ICM component on Release 3.0.x and/or 4.0.x will be required to upgrade both the ICM central controller and the ICM component to the latest ICM Release. Customers currently running a supported version of ICM central controller (4.1.x, 4.5.x, 4.6.1), in conjunction with a release of ICM that has reached EOSu or EOE (ICM 2.5, ICM 3.0.x and ICM 4.0.x), will be required to upgrade the EOSu or EOE ICM component to a currently supported ICM Release2.

Customers running fully licensed ICM Release versions 3.0 x or 4.0 x will have until February 28, 2003 to upgrade to the latest ICM Release. Upgrading by February 28, 2003 will ensure uninterrupted engineering support for ICM.


Note EOE does not indicate EOSu. Cisco will continue to provide support for ICM Release 3.0.x and 4.0.x after the effective EOE date of February 28, 2003. A subsequent EOSu notification will be provided as each release reaches this milestone.

This EOE is also formal notification that part numbers relating to ICM 3.0.x and ICM 4.0.x will no longer be orderable from Cisco effective immediately. For a list of part numbers affected by this EOE announcement, refer to the Appendix.

ICM Upgrade Path

Customers are recommended to upgrade to the latest supported version of Cisco ICM software.

When upgrading to a currently supported release, certain third party software may be impacted, hardware platforms may no longer be supported, or there may be may be changes to memory/CPU requirements.

For ICM upgrade information visit http://www.cisco.com/warp/public/78/index.shtml#upgrade or send a request to icmupgrades@cisco.com .

Appendix: Part Numbers Affected

ICM/NAM 3.0.4

Product Description Part Number Supported Product Part Number

ICM Server V3.0 SP4

ICS-20000-304

ICS-20000-462

Enterprise NPS NT V3.0 SP4

ICS-20300-N-304

ICS-20300-N-462

ICM Channel NPS V3.0 SP4

ICS-20300-NR-304 

ICS-20300-NR-462

Enterprise NPS Solaris V3.0 SP4

ICS-20300-S-304

ICS-20300-S-462

ACD PG Generic V3.0 SP4

ICS-22000-304

ICS-22000-462

IVR PG V3.0 SP4

ICS-22010-304

ICS-22010-462

ACD PG—Alcatel 4400 V3.0 SP4

ICS-22020-304

ICS-22020-462

ACD PG—Aspect Call Center V3.0 SP4

ICS-22021-304

ICS-22021-462

ACD PG—Avaya Definity (ECS-CMS) G3 V3.0 SP4

ICS-22022-304

ICS-22022-462

ACD PG—Avaya Definity (ECS) G3 V3.0 SP4

ICS-22023-304

ICS-22023-462

ACD PG—Ericsson ACP1000 V3.0 SP4

ICS-22024-304

ICS-22024-462

ACD PG—Ericsson MD110 V3.0 SP4

ICS-22025-304

ICS-22025-462

ACD PG—NEC NEAX 2400/7400 V3.0 SP4

ICS-22026-304

ICS-22026-462

ACD PG—Nortel DMS-100 V3.0 SP4

ICS-22027-304

ICS-22027-462

ACD PG—Nortel SL-100 V3.0 SP4

ICS-22028-304

ICS-22028-462

ACD PG—Nortel Meridian 1 V3.0 SP4

ICS-22029-304

ICS-22029-462

ACD PG—Nortel Symposium V3.0 SP4

ICS-22030-304

ICS-22030-462

ACD PG—Rockwell Galaxy V3.0 SP4

ICS-22031-304

ICS-22031-462

ACD PG—Rockwell Spectrum V3.0 SP4

ICS-22032-304

ICS-22032-462

ACD PG—Siemens HiCom 300E North America V3.0 SP4

ICS-22033-304

ICS-22033-462

ACD PG—Siemens HiCom 300E Euro/International V3.0 SP4

ICS-22034-304

ICS-22034-462

ACD PG—Siemens Rolm 9751 CBX V3.0 SP4

ICS-22035-304

ICS-22035-462

System Manager AW—Full V3.0 SP4

ICS-23000-304

ICS-23000-462

System Manager AW—Client V3.0 SP4

ICS-23001-304

ICS-23001-462

Supervisor AW—Client V3.0 SP4

ICS-23002-304

ICS-23002-462

Web View Server V3.0 SP4

ICS-23010-304

NAM M Server V3.0 SP4

ICS-10000-304

ICS-10000-462

Service Provider Non Production Suite NT V3.0 SP4

ICS-10300-N-304

ICS-10300-N-462

NAM Channel Non Production Suite V3.0 SP4

ICS-10300-NR-304

ICS-10300-NR-462

Service Provider Non Production Suite Solaris V3.0 SP4

ICS-10300-S-304

ICS-10300-S-462

Advanced Services ICM Server V3.0 SP4

ICS-12000-304

ICS-12000-462

Multi-customer WebView Server V3.0 SP4

ICS-13000-304 

ICS-23110 (see NOTE)

Remote Monitoring Suite—Server V3.0 SP4

ICS-14000-304

ICS-14200-200

Grid V3.0 SP4

ICS-14200-N304

ICS-14201-200

ICM/NAM 4.0.1/4.0.2/4.0.3

Product Description Part Number Supported Product Part Number

NAM Server V4.0 SP1

ICS-10000-401

ICS-10000-462

NAM Server V4.0 SP2

ICS-10000-402

ICS-10000-462

NAM Server V4.0 SP3

ICS-10000-403

ICS-10000-462

Service Provider Non Production Suite NT V4.0 SP1

ICS-10300-N-401

ICS-10300-N-462

Service Provider Non Production Suite NT V4.0 SP2

ICS-10300-N-402

ICS-10300-N-462

Service Provider Non Production Suite NT V4.0 SP3

ICS-10300-N-403

ICS-10300-N-462

NAM Channel Non-Production Suite V4.0 SP1

ICS-10300-NR-401

ICS-10300-NR-462

NAM Channel Non-Production Suite V4.0 SP2

ICS-10300-NR-402

ICS-10300-NR-462

NAM Channel Non-Production Suite V4.0 SP3

ICS-10300-NR-403

ICS-10300-NR-462

Service Provider Non-Production Suite Solaris V4.0 SP1

ICS-10300-S-401

ICS-10300-S-462

Service Provider Non-Production Suite Solaris V4.0 SP2

ICS-10300-S-402

ICS-10300-S-462

Service Provider Non-Production Suite Solaris V4.0 SP3

ICS-10300-S-403

ICS-10300-S-462

Advanced Services ICM Server V4.0 SP1

ICS-12000-401

ICS-12000-462

Advanced Services ICM Server V4.0 SP2

ICS-12000-402

ICS-12000-462

Advanced Services ICM Server V4.0 SP3

ICS-12000-403

ICS-12000-462

Multi-customer WebView Server V4.0 SP1

ICS-13000-401

ICS-23110 (see NOTE)

Multi-customer WebView Server V4.0 SP2

ICS-13000-402

ICS-23110 (see NOTE)

Multi-customer WebView Server V4.0 SP3

ICS-13000-403

ICS-23110 (see NOTE)

Remote Monitoring Suite—Server V4.0 SP1

ICS-14000-N401

ICS-14000-200

Remote Monitoring Suite—Server V4.0 SP2

ICS-14000-N402

ICS-14000-200

Remote Monitoring Suite—Server V4.0 SP3

ICS-14000-N403

ICS-14000-200

Grid V4.0 SP1

ICS-14200-N401

ICS-14201-200

Grid V4.0 SP2

ICS-14200-N402

ICS-14201-200

Grid V4.0 SP3

ICS-14200-N403

ICS-14201-200

ICM Server V4.0 SP1

ICS-20000-401

ICS-20000-462

ICM Server V4.0 SP2

ICS-20000-402

ICS-20000-462

ICM Server V4.0 SP3

ICS-20000-403

ICS-20000-462

Enterprise Non-production Suite NT V4.0 SP1

ICS-20300-N-401

ICS-20300-N-462

Enterprise Non-production Suite NT V4.0 SP2

ICS-20300-N-402

ICS-20300-N-462

Enterprise Non-production Suite NT V4.0 SP3

ICS-20300-N-403

ICS-20300-N-462

ICM Channel Non-production Suite NT V4.0 SP1

ICS-20300-NR-401

ICS-20300-NR-462

ICM Channel Non-production Suite NT V4.0 SP2

ICS-20300-NR-402

ICS-20300-NR-462

ICM Channel Non-production Suite NT V4.0 SP3

ICS-20300-NR-403

ICS-20300-NR-462

Enterprise Non-production Suite Solaris V4.0 SP1

ICS-20300-S-401

ICS-20300-S-462

Enterprise Non-production Suite Solaris V4.0 SP2

ICS-20300-S-402

ICS-20300-S-462

Enterprise Non-production Suite Solaris V4.0 SP3

ICS-20300-S-403

ICS-20300-S-462

ACD PG—Generic V4.0 SP1

ICS-22000-401

ICS-22000-462

ACD PG—Generic V4.0 SP2

ICS-22000-402

ICS-22000-462

ACD PG—Generic V4.0 SP3

ICS-22000-403

ICS-22000-462

IVR PG V4.0 SP1

ICS-22010-401

ICS-22010-462

IVR PG V4.0 SP2

ICS-22010-402

ICS-22010-462

IVR PG V4.0 SP3

ICS-22010-403

ICS-22010-462

ACD PG—Alcatel 4400 V4.0 SP1

ICS-22020-401

ICS-22020-462

ACD PG—Alcatel 4400 V4.0 SP2

ICS-22020-402

ICS-22020-462

ACD PG—Alcatel 4400 V4.0 SP3

ICS-22020-403

ICS-22020-462

ACD PG—Aspect Call Center V4.0 SP1

ICS-22021-401

ICS-22021-462

ACD PG—Aspect Call Center V4.0 SP2

ICS-22021-402

ICS-22021-462

ACD PG—Aspect Call Center V4.0 SP3

ICS-22021-403

ICS-22021-462

ACD PG—Avaya Definity (ECS CMS) G3 V4.0 SP1

ICS-22022-401

ICS-22022-462

ACD PG—Avaya Definity (ECS CMS) G3 V4.0 SP2

ICS-22022-402

ICS-22022-462

ACD PG—Avaya Definity (ECS CMS) G3 V4.0 SP3

ICS-22022-403

ICS-22022-462

ACD PG—Avaya Definity (ECS) G3 V4.0 SP1

ICS-22023-401

ICS-22023-462

ACD PG—Avaya Definity (ECS) G3 V4.0 SP2

ICS-22023-402

ICS-22023-462

ACD PG—Avaya Definity (ECS) G3 V4.0 SP3

ICS-22023-403

ICS-22023-462

ACD PG -Ericsson ACP1000 V4.0 SP1

ICS-22024-401

ICS-22024-462

ACD PG -Ericsson ACP1000 V4.0 SP2

ICS-22024-402

ICS-22024-462

ACD PG -Ericsson ACP1000 V4.0 SP3

ICS-22024-403

ICS-22024-462

ACD PG -Ericsson MD110 V4.0 SP1

ICS-22025-401

ICS-22025-462

ACD PG -Ericsson MD110 V4.0 SP2

ICS-22025-402

ICS-22025-462

ACD PG -Ericsson MD110 V4.0 SP3

ICS-22025-403

ICS-22025-462

ACD PG—NEC NEAX 2400/7400 V4.0 SP1

ICS-22026-401

ICS-22026-462

ACD PG—NEC NEAX 2400/7400 V4.0 SP2

ICS-22026-402

ICS-22026-462

ACD PG—NEC NEAX 2400/7400 V4.0 SP3

ICS-22026-403

ICS-22026-462

ACD PG—Nortel DMS-100 V4.0 SP1

ICS-22027-401

ICS-22027-462

ACD PG—Nortel DMS-100 V4.0 SP2

ICS-22027-402

ICS-22027-462

ACD PG—Nortel DMS-100 V4.0 SP3

ICS-22027-403

ICS-22027-462

ACD PG—Nortel SL-100 V4.0 SP1

ICS-22028-401

ICS-22028-462

ACD PG—Nortel SL-100 V4.0 SP2

ICS-22028-402

ICS-22028-462

ACD PG—Nortel SL-100 V4.0 SP3

ICS-22028-403

ICS-22028-462

ACD PG—Nortel Meridian 1 V4.0 SP1

ICS-22029-401

ICS-22029-462

ACD PG—Nortel Meridian 1 V4.0 SP2

ICS-22029-402

ICS-22029-462

ACD PG—Nortel Meridian 1 V4.0 SP3

ICS-22029-403

ICS-22029-462

ACD PG—Nortel Symposium V4.0 SP1

ICS-22030-401

ICS-22030-462

ACD PG—Nortel Symposium V4.0 SP2

ICS-22030-402

ICS-22030-462

ACD PG—Nortel Symposium V4.0 SP3

ICS-22030-403

ICS-22030-462

ACD PG—Rockwell Galaxy V4.0 SP1

ICS-22031-401

ICS-22031-462

ACD PG—Rockwell Galaxy V4.0 SP2

ICS-22031-402

ICS-22031-462

ACD PG—Rockwell Galaxy V4.0 SP3

ICS-22031-403

ICS-22031-462

ACD PG—Rockwell Spectrum V4.0 SP1

ICS-22032-401

ICS-22032-462

ACD PG—Rockwell Spectrum V4.0 SP2

ICS-22032-402

ICS-22032-462

ACD PG—Rockwell Spectrum V4.0 SP3

ICS-22032-403

ICS-22032-462

ACD PG—Siemens HiCom 300E North America V4.0 SP1

ICS-22033-401

ICS-22033-462

ACD PG—Siemens HiCom 300E North America V4.0 SP2

ICS-22033-402

ICS-22033-462

ACD PG—Siemens HiCom 300E North America V4.0 SP3

ICS-22033-403

ICS-22033-462

ACD PG—Siemens HiCom 300E Euro/International V4.0 SP1

ICS-22034-401

ICS-22034-462

ACD PG—Siemens HiCom 300E Euro/International V4.0 SP2

ICS-22034-402

ICS-22034-462

ACD PG—Siemens HiCom 300E Euro/International V4.0 SP3

ICS-22034-403

ICS-22034-462

ACD PG—Siemens Rolm 9751 CBX V4.0 SP1

ICS-22035-401

ICS-22035-462

ACD PG—Siemens Rolm 9751 CBX V4.0 SP2

ICS-22035-402

ICS-22035-462

ACD PG—Siemens Rolm 9751 CBX V4.0 SP3

ICS-22035-403

ICS-22035-462

System Manager AW—Full V4.0 SP1

ICS-23000-401

ICS-23000-462

System Manager AW—Full V4.0 SP2

ICS-23000-402

ICS-23000-462

System Manager AW—Full V4.0 SP3

ICS-23000-403

ICS-23000-462

System Manager AW—Client V4.0 SP1

ICS-23001-401

ICS-23001-462

System Manager AW—Client V4.0 SP2

ICS-23001-402

ICS-23001-462

System Manager AW—Client V4.0 SP3

ICS-23001-403

ICS-23001-462

Supervisor AW—Client V4.0 SP1

ICS-23002-401

ICS-23002-462

Supervisor AW—Client V4.0 SP2

ICS-23002-402

ICS-23002-462

Supervisor AW—Client V4.0 SP3

ICS-23002-403

ICS-23002-462

Web View Server V4.0 SP1

ICS-23010-401

ICS-23110 (see NOTE)

Web View Server V4.0 SP2

ICS-23010-402

ICS-23110 (see NOTE)

Web View Server V4.0 SP3

ICS-23010-403

ICS-23110 (see NOTE)


Note ICS-23110 is a no-cost WebView Server option for System Manager AW. This is required in order to add WebView Connection Licenses (ICS-23200-L) to an AW.

1 ICM component includes PGs and AWs
2 For example,
If a customer is running ICM central controller 4.0.x with an ICM 4.0.x PG, they will have to upgrade both the ICM central controller and the ICM PG to the latest version of ICM.
If a customer is running ICM central controller 4.5.x in conjunction with an ICM 3.0.x PG, they will have to upgrade the ICM PG to version between 4.1.5 to 4.5.x.