Product Bulletin, No. 2043
End of Sale and End-of-Life Announcement for
CiscoWorks Service Management Solution
Cisco Systems announces the end of sale of the CiscoWorks Service Management Solution (SMS). CiscoWorks Service Management Solution 2.0 is the final release. The last day to order SMS is July 25, 2003. Customers with applicable SMARTnet Software Application Service (SAS) contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until July 28, 2006. Table 1 describes the end-of-life milestones and dates for the CiscoWorks Service Management Solution.
Cisco continues to offer service level management solutions within various features of its Cisco IOS® Software and other related management tools.
Table 1 End-of-Life Milestones and Dates
|
End-of-life announcement date
|
End-of-life announcement for the CiscoWorks Service Management Solution
|
January 24, 2003
|
|
End of sale date
|
The CiscoWorks Service Management Solution will not be sold after this date
|
July 25, 2003
|
|
Last shipment date
|
The last possible date that Cisco will schedule a shipment of the SMS product
|
October 24, 2003
|
|
End of software maintenance releases date
|
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the SMS product software.
|
July 25, 2004
|
|
End of new service attachment date
|
For SMS installations not covered by an on-going service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
|
July 23, 2004
|
|
End of service contract renewal date
|
The last date to extend or renew a service contract for the CiscoWorks SMS product. The extension or renewal period cannot extend beyond the last date of support.
|
July 29, 2005
|
|
Last date of support
|
The last date to receive service and support for the CiscoWorks Service Management Solution. After this date, all support services for this product are unavailable, and the product becomes obsolete.
|
July 28, 2006
|
Table 2 describes the CiscoWorks Service Management Solution product numbers affected by this announcement.
Table 2 End-of-Sale Product Part Numbers
| Product number |
Description |
|
Last date to order |
|
CWSMS-2.0
|
CiscoWorks Service Management Solution 2.0 for NT/SOL base kit
|
July 25, 2003
|
|
CWSMS-2.0-CM
|
CiscoWorks Service Management Solution 2.0 additional Collection Managers
|
July 25, 2003
|
|
CWSMS-2.0-UPG
|
Upgrade from CiscoWorks Service Management Solution 1.0 to Service Management Solution 2.0
|
July 25, 2003
|
|
CON-SAS-CWSMS-2.X
|
SAS service contract for CWSMS 2.0
|
New Sales
Renewals
|
July 23, 2004
July 29, 2005
|
|
CON-SAS-SMSCM-2.X
|
SAS service contract for CiscoWorks Service Management Solution Collection Mgr.
|
New Sales
Renewals
|
July 23, 2004
July 29, 2005
|
Additional Information
For additional information or questions, send e-mail to the product-marketing group at ciscoworks@cisco.com .
For more information about Cisco products, please contact your Cisco account manager or Cisco channel partner.
For more information about the Cisco End-of-Life Policy, visit: http://www.cisco.com/en/US/products/prod_end_of_life.html
