CiscoWorks Hosting Solution Engine

CiscoWorks Hosting Solution Engine Datasheet

Data Sheet

CiscoWorks Hosting Solution Engine (HSE)

As companies increasingly turn to e-business to deliver information and services to their customers, the need to fully manage this unique and rigorous environment is constantly rising. CiscoWorks Hosting Solutions Engine enables companies to efficiently manage their e-business providing a higher ROI by automating complex and time consuming tasks. CiscoWorks Hosting Solution Engine (HSE) is a turnkey network management appliance that proactively manages the availability of data center network infrastructure and Layer 4-7 network services.


HSE is a turnkey network management appliance that monitors, activates, and configures a variety of e-business services in Cisco powered data centers. It provides up-to-date fault and performance information about network infrastructure and Layer 4-7 network services. The hardware running HSE is the Cisco 1140, which is a one rack unit (1RU) that enables convenient deployment on the same rack as the rest of other Cisco e-business networking devices.

HSE automatically discovers the entire data center infrastructure and instantly begins collecting statistics and management information, providing a current snapshot of the managed environment. HSE provides up-to-date information for operational staff to easily pinpoint the source of a problem. HSE itself is a manageable Cisco device with a full Cisco Discovery Protocol implementation and supports Cisco MIB II.

HSE offers the following key features:

  • Granular user access model to partition network resources for Layer 4-7 services as well as for switch ports, and authorized user group access to individual application services
  • Robust Layer 4-7 service configuration and service activation of content switches, including virtual servers, real servers, and content owners and rules
  • Monitoring and reporting of SSL Proxy services on Cisco Catalyst 6000 Series with SSL Service Modules and Cisco Content Services Switch
  • HTML-based, secure graphic user interface with easy customer view/report personalization and historical data reporting
  • Upper layer NMS/OSS integration with SYSLOG, trap, email notifications and historical data XML export

Target Customers

HSE is ideal for enterprises and service providers with e-business data center facilities. These customers range from data center infrastructure providers, application service providers, large enterprises, to e-business data centers and small-to-medium enterprises.

Application Features

HSE has a very flexible user security model and hence can be used either as a dedicated resource or shared by many customers. A customer domain includes a specified subset of devices, interfaces, and Layer 4-7 services in the managed data center. For example, one Cisco Content Services Switch and a pair of Web servers can be grouped under a customer domain for a particular customer. User roles define granular access of various features offered by HSE. For instance, a server manager user role would have access to Layer 4-7 monitoring, service activation, and service configuration functionality. Individual user accounts are then created with the specific user roles applied to the selected customer domains. For instance, a specific customer's server manager account will be limited to this customer's customer domain with the granted server manager user role.

Users are authenticated by several common authentication modules such as Terminal Access Controller Access Control System Plus (TACACS+) and Remote Dial-In User Service (RADIUS). HSE uses 128-bit full encryption Secure Socket Layer (SSL) connections between the client Web browser and the Web. Authorized users can monitor, activate, and configure Layer 4-7 services remotely, even through firewalls. In addition to the Web-based GUI, Cisco IOS® Software-like command-line interfaces (CLIs) provide direct console, Telnet, or secure shell (SSH) access to HSE.

HSE provides up-to-date fault and performance monitoring of all Cisco Routers, Switches, and Content Switches in Cisco powered data centers. Detailed system- and interface-level information provides users with quick problem identification, governed by user security. For example, the "Device Status" page lists all the data center network infrastructure devices available to a particular user, including detailed system-level information (such as device operational status, uptime, IP address, and CPU and memory usage) and detailed interface-level information (such as interface operational status, utilization, drops, and errors). The "Service Status" page lists all the Layer 4-7 services available to a user, with detailed network service information (such as service status, virtual servers, content rules, content services, hits per second, and total connections).

Layer 2-7 faults that occur within the customer domain are highlighted in the "Exception" page. Filtering and sorting by priority is available to view and act upon selected faults. Administrators can set up fault and performance thresholds for the monitored attributes with specified actions and fault priorities. When thresholds are exceeded because of a network failure or service degradation, a syslog, trap, or e-mail notification based on a customer domain is generated. For a customer domain, e-mail notifications can be set up by priority. This capability enables HSE to effectively monitor network degradation and unavailability.

HSE supports robust Layer 4-7 configuration of content switches. It supports redundant configuration of owners, content rules, services, virtual servers, real servers and their bindings on Cisco Content Services Switch and Catalyst® Content Switching Modules, as well as configuration of virtual servers, real servers, server farms, and their bindings for Cisco LocalDirector and IOS SLB load-balancing devices.

HSE supports monitoring and reporting of SSL Proxy services on, Cisco Catalyst 6000 Series switch with SSL Module, and, Cisco Content Services Switch. It provides a detailed view of the SSL Proxy server list(such as Virtual IP address, index number, port, RSA key, RSA certificate, DSA key, DSA certificate) and SSL statistics (such as connections attempted, connections completed, full handshakes, data failures, number of cipher alerts). This capability enables HSE to provide reports on the SSL Module.

Personalized views and reports can be easily created and customized for each user, governed by user security. For example, a few specific Layer 4-7 services and a few specific interfaces can be singled out from a customer's domain to create a detailed view or report with attributes. Specific attributes of interest (tables and columns) from all the categories of monitored data (routers, switches, and content switches) can be grouped into a personalized view or report. These personalized views/reports provide users with quick and easy access to critical information relevant to daily operations and can be shared with different users to simplify customer network management

HSE provides activation of Layer 4-7 e-business services, such as taking Web servers in and out of service. Layer 4-7 e-business services with availability status are mapped to Web servers in a tree hierarchy for easy navigation. For a given (shared) physical Web server, HSE also provides the mapping of all the virtual servers and content rules using the server. Before taking the (shared) physical Web server down, all the services can be disabled easily from one place, instead of visiting all the affected virtual servers, content rules and so forth. Quick actions are provided for routine daily operational tasks.

HSE offers many predefined historical data reports for service hits, connections, CPU utilization, and so forth. Just as with personalized views, customized historical data reports can be built by selecting desired attributes based on customer domain. Reports can be run against a set of devices by selecting a report and specifying a time period. Reports can be e-mailed periodically.

Reports are available in both tabular and graphic formats. HSE can provide up to a few weeks of historical data. Administrators can specify both aggregation and truncation frequencies for the monitored data. Historical data and views can be exported in CSV/XML formats.

Features and Benefits

Table 1 summarizes the features and benefits of HSE.

Table 1   Features and Benefits

Feature   Benefit  

Flexible user security model with granular, tiered user access to content switches

Removes the unnecessary overhead between network administrators and server managers to increase productivity of all operational staff

Configuration and Activation of Layer 4-7 e-business services

Provides productivity gains for server managers by offering daily management features such as taking Web servers in and out of service, and changing weight

Up-to-date, at-a-glance fault and performance monitoring of data center infrastructure

Saves time and resources in daily operations by leveraging proven Cisco internal IT Web-based operational GUI to monitor Cisco infrastructure

Proactive Layer 4-7 e-business service monitoring

Saves time in troubleshooting e-business availability and the application traffic distribution among Web servers

Web-based, lightweight, secure GUI with easy customer view personalization and reporting

Generates incremental revenue for managed service providers with turnkey customer service management

Fault and performance threshold event notifications via syslog, trap, or e-mail

Provides upper layer network management systems and operations support systems integration for analysis

Technical Specifications

Table 2 outlines the technical specifications of HSE.

Table 2   Technical Specifications


Hard Drive

One 40GB IDE hard drive

CD-ROM drive

IDE (is this one CD-ROM drive, or the CD-ROM is used in the IDE slot?)

Diskette Drive

One 3.5 in. 1.44 MB diskette drive



One 9-pin connector


Two RJ-45 connectors for connection to two 10/100 Ethernet controllers


AC power supply wattage


AC power supply voltage

100 to 120V at 50 Hz; 200 to 240V at 60 Hz

System battery

CR2032 3V lithium coin cell



1.7 in (4.3 cm)


16.7 in. (42.5 cm)


22 in. (55 cm)


23 lb (10kg) maximum


Operating temperature

50 to 95° F (10 to 35° C)

Storage temperature

-40 to 149° F (-40 to 65° C)

Operating relative humidity

8 to 80% (non-condensing) with a humidity gradation of 10% per hour

Storage relative humidity

5 to 95% (non-condensing)

Operating maximum vibration

.025 G (half-sine wave) at a sweep of 3 to 200 Hz for 15 minutes

Storage maximum vibration

0.5 G at 3 to 200 Hz for 15 minutes

Operating maximum shock

Six consecutively executed shock pulses in the positive and negative x, y and z axes (one pulse on each side of the system) of 41 G for 2 ms

Operating altitude

-15 to 3,048 m (-5 to 10,000 ft)

Storage altitude

-16 to 10,600 m (-50 to 35,000 ft)

Supported Cisco Devices

Table 3   HSE supports the following Cisco devices.

Device   Software Version  

Cisco 12000, 7000, 3600, 2600, and 1700 Series Routers

Cisco IOS® Software Release 12.0(19a), 12.0(3C)W5.8, 12.1(7a)E1, 12.1(5)T12, 12.2(1d),12.2(3d)

Cisco Catalyst 5000 and 4000 Series Switches

Catalyst Operating System 5.5(10a), 5.5(15)

Cisco Catalyst 6000 IOS SLB with native IOS

Cisco IOS Software Release 12.1(7) E, 12.1(11b)E3

Cisco Catalyst 2900 XL and 3500 XL Series Switches, Cisco Catalyst 2950 and 3550 Series Switches

Cisco IOS Software Release 12.0(19a), 12.0(3C)W-5.8, 12.1(8a)E, 12.1(7a)E1, 12.1(2)T, 12.1(5)T12, 12.2(1d),12.2(3d)

Cisco Catalyst 6000 Series Switches

Catalyst Operating System 6.1(1e), 6.2(2a), 6.3(3a)

Cisco Catalyst 6000 Content Switching Module

CSM 1.2 with IOS 12.1(7E), 12.1(8a)E

CSM 2.1 and 2.1.2 with IOS 12.1(8a)EX

CSM 2.2 with IOS12.1 (11b)E4,

CSM 2.x/3.1 with Hybrid CatOS

Cisco Catalyst 6000 SSL Module

Cat6k Native IOS 12.1.13(E) and later

SUP2/MSFC2 required

SSL module SW First release 1.1(1)

Cisco CSS 11500 Series Content Services Switch

Web Network Services (Web NS) software version 5.00 build ap0500037s (PSIRT), WebNS 5.10 build sg0510102, Web NS 5.20

Cisco CSS 11000 Series Content Services Switch

Web Network Services (Web NS) software version 5.00 build ap0500037s (PSIRT), WebNS 5.10 build sg0510102, Web NS 5.20

Cisco CSS 11500 SSL Module

Web Network Services (Web NS) software version 5.20

Cisco LocalDirector 400 Series

Version 3.2.3, 3.3.1, 3.3.2, 3.3.3, 3.3.4, 4.1.2, 4.2.1

Cisco Secure Content Accelerator 11000, Secure Content Accelerator 11000 V2 Series

Version CSS-SCA

Supported Web Browsers

HSE is accessible through the following Netscape and Internet Explorer browsers running on systems with low CPU and memory requirements:

  • Netscape 6.2
  • Microsoft Internet Explorer 6.0, or 5.5 with Service Pack 2

Ordering Information

To place an order, contact your Cisco sales representative.