Cisco Unity Connection

Document ID: 68088

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Upgrade or Downgrade the RAID-Controller Firmware and RAID BIOS
      Create a Diskette that Contains Compatible RAID-Controller Firmware and RAID BIOS
      Upgrade or Downgrade the RAID-Controller Firmware and RAID BIOS on the Cisco Unity Connection Server
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Related Information

Introduction

The Cisco Platform Configuration disc, which installs Windows Server 2003 for Cisco Unity Connection, also installs a device driver for the RAID-controller installed in the server. The device driver on the Cisco Platform Configuration disc is only compatible with selected versions of RAID-controller firmware and RAID BIOS on IBM RAID controllers. If you try to use the Cisco Platform Configuration disc to install Windows Server 2003 on an IBM server that contains an incompatible version of RAID-controller firmware or RAID BIOS, this message appears:

The ServeRAID firmware and BIOS installed on your system must 
be upgraded or downgraded to be compatible with the RAID drivers on 
the Cisco Platform Configuration disc.  For information on upgrading or 
downgrading, refer to the Cisco Technical Note “Upgrading or Downgrading 
ServeRAID Firmware and BIOS on IBM Servers” on Cisco.com.

Complete the procedures in this document to upgrade or downgrade the RAID firmware and RAID BIOS to versions compatible with the RAID controller device driver that is installed by the Cisco Platform Configuration disc.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Platform Configuration disc version 1.0.0.11.

• An IBM-branded server or a Cisco-branded server manufactured by IBM that appears on the Cisco Unity Connection Supported Platforms List.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Upgrade or Downgrade the RAID-Controller Firmware and RAID BIOS

Complete the procedures in this section to upgrade or downgrade the RAID-controller firmware and RAID BIOS to versions compatible with the RAID driver on the Cisco Platform Configuration disc.

Create a Diskette that Contains Compatible RAID-Controller Firmware and RAID BIOS

Complete these steps:

1. Get a blank 3-1/2" 1.44 MB diskette.

2. Log on to a computer that has both a DVD drive and a 3-1/2" diskette drive.

3. Insert Cisco Platform Configuration disc 2 or disc 4 in the DVD drive.

   The RAID-controller firmware and RAID BIOS is the same on both discs.

4. Browse to the RAID_FIRMWARE directory.

5. Run 39Y4858.exe.

6. Enter the drive letter of the diskette drive and press Enter in the OS2.exe window.

7. Press Enter repeatedly to page through the license agreement.

8. Press Y to agree to the license agreement and press Enter.

9. Insert the 3-1/2" diskette in the diskette drive and press Enter.

10. When the process completes, remove the diskette from the diskette drive.

11. Press Esc to close the OS2.exe window.

Upgrade or Downgrade the RAID-Controller Firmware and RAID BIOS on the Cisco Unity Connection Server

Complete these steps:

1. Insert the diskette that you created in the Create a Diskette that Contains Compatible RAID-Controller Firmware and RAID BIOS procedure into the diskette drive on the Cisco Unity Connection server.

2. Restart the server.

3. If the text at the top of the IBM ROM Update Program page says "No updates required," press Ctrl-F.

   This allows the IBM ROM Update Program to downgrade the RAID-controller firmware and RAID BIOS to be compatible with the device driver for the RAID controller.

4. Press Enter to upgrade or downgrade the firmware and BIOS.

5. If a message appears about updating the "device drivers and management software to the same level as the microcode,” press Enter to clear the message. It is not necessary to update device drivers and management software.

6. Press Enter to confirm that the RAID-controller firmware and RAID BIOS have been updated.

7. Remove the diskette from the drive.

8. Press Enter to restart the server.

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