Documentation Guide for Cisco Unity Connection Release 11.x
Available Languages
Contents
- Documentation Guide for Cisco Unity Connection Release 11.x
- General Information
- Documentation Set Changes
- New and Changed Documents
- Retired Documents in this Release
- Compatibility Information
- Compatibility Matrix for Cisco Unity Connection
- Documentation Roadmaps
- Documentation Guide for Cisco Unity Connection
- Licensing Information
- Licenses for Open-Source Software Included in Cisco Unity Connection
- Release Notes
- Release Notes for Cisco Unity Connection
- Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes
- Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook
- Release Notes for Cisco Unified Messaging with IBM Lotus Sametime
- Release Notes for Visual Voicemail
- Design
- Design Guides
- Design Guide for Cisco Unity Connection
- Install and Upgrade
- Install and Upgrade Guides
- Installation and Configuration Guide for Visual Voicemail
- Install, Upgrade, and Maintenance Guide for Cisco Unity Connection
- Regulatory Compliance and Safety Information for Cisco Unity Connection
- System Requirements for Cisco Unity Connection
- Configure
- Configuration Guides
- Cisco Unity Connection Integration Guides for Various Phone Systems
- Feature Guides
- Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV)
- HTTPS Networking Guide for Cisco Unity Connection
- Quick Start Guide for SAML SSO
- Maintain and Operate
- End-User Guides
- Quick Start Guide for Cisco ViewMail for Microsoft Outlook
- Quick Start Guide for the Cisco Unity Connection Web Inbox
- Quick Start Guide for the Cisco Unity Connection Mini Web Inbox
- Quick Start Guide for Visual Voicemail
- User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application
- User Guide for the Cisco Unity Connection Messaging Assistant Web Tool
- User Guide for the Cisco Unity Connection Phone Interface
- Wallet Card: Cisco Unity Connection Voice Commands
- User Guide for Cisco Unified Messaging with IBM Lotus Sametime
- Maintain and Operate Guides
- Administration Guide for Cisco Unity Connection Serviceability
- Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection
- Documentation for Cisco Unity Connection API
- Networking Guide for Cisco Unity Connection
- Security Guide for Cisco Unity Connection
- System Administration Guide for Cisco Unity Connection
- Unified Messaging Guide for Cisco Unity Connection
- User Workstation Setup Guide for Cisco Unity Connection
- Cisco Unified Real-Time Monitoring Tool Administration Guide
- Cisco Unified Serviceability Administration Guide
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions
- Troubleshoot and Alerts
- Error and System Messages
- Alarm Message Definitions for Cisco Unity Connection
- Troubleshooting Guides
- Troubleshooting Guide for Cisco Unity Connection
- Translated Documents
- Translated End-User Guides
Documentation Guide for Cisco Unity Connection Release 11.x
General Information
Documentation Set Changes
New and Changed Documents
Retired Documents in this Release
Compatibility Information
Compatibility Matrix for Cisco Unity Connection
Contains the supported version combinations for Unity Connection and the software installed on user workstations.
The matrix is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/b_cucclientmtx.html
Documentation Roadmaps
Documentation Guide for Cisco Unity Connection
Describes the guides that make up the Unity Connection documentation set.
A printed version of the Documentation Guide is shipped with Unity Connection, and it is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/roadmap/b_11xcucdg.html .
Licensing Information
Licenses for Open-Source Software Included in Cisco Unity Connection
Provides licensing information for open-source software included in Unity Connection.
The document is available at http://www.cisco.com/en/US/products/ps6509/products_licensing_information_listing.html.
Release Notes
Release Notes for Cisco Unity Connection
Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, caveats, and documentation updates.
Release notes are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes
Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates for version 8.0.
Release notes are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook
Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates for versions 8.5 and later.
Release notes are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release Notes for Cisco Unified Messaging with IBM Lotus Sametime
Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates for version 8.0.
Release notes are available at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-release-notes-list.html.
Release Notes for Visual Voicemail
Contains information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, caveats, and documentation updates.
Release notes are available at http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html.
Design
Design Guides
Design Guide for Cisco Unity Connection
Provides standard design guidelines for deploying Unity Connection, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/design/guide/b_11xcucdg.html.
Install and Upgrade
Install and Upgrade Guides
Installation and Configuration Guide for Visual Voicemail
Provides information and procedures for configuring Visual Voicemail within a Cisco Unified Communications system.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/8.5/install/guide/vv_install.html.
Install, Upgrade, and Maintenance Guide for Cisco Unity Connection
Contains information on installation process and scenarios, taking the backup of the database, locales and license installation, and the complete upgrade process.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/install_upgrade/guide/b_11xcuciumg.html.
Regulatory Compliance and Safety Information for Cisco Unity Connection
Contains translations of safety warnings listed in the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection. Also contains information on European directives, regulatory standards compliance, EMC environmental conditions for products installed in the European Union, and EMC Class A notices and warnings.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/regulatory/compliance/ucwarns.html.
System Requirements for Cisco Unity Connection
Lists the requirements for installing the Unity Connection system; also lists supported versions of required and optional software.
The document is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/requirements/b_11xcucsysreqs.html
Configure
Configuration Guides
Cisco Unity Connection Integration Guides for Various Phone Systems
Each guide contains technical information and instructions for configuring a specific phone system and the Unity Connection system to work together.
The guides are available at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
Feature Guides
Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV)
Contains instructions and information on how to configure the SRSV feature for Unity Connection.
The guide is available https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/srsv/guide/b_11xcucsrsvx.html.
HTTPS Networking Guide for Cisco Unity Connection
Contains instructions and information on how to set up HTTPS network and migration from legacy network to HTTPS network, available at: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/https_networking/guide/b_11xcuchttpsnet.html
Quick Start Guide for SAML SSO
Contains instructions and information on how to configure SAML SSO in Unity Connection.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/quick_start/guide/b_11xcucqssamlsso.html.
Maintain and Operate
End-User Guides
Quick Start Guide for Cisco ViewMail for Microsoft Outlook
Contains information and frequently asked questions about using ViewMail for Outlook versions 8.5 and later.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/quick_start/guide/85xcucqsgvmo.html.
Quick Start Guide for the Cisco Unity Connection Web Inbox
Contains compatibility and other information about using the Web Inbox in Unity Connection version 11.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/quick_start/guide/b_11xcucqsginbox.html.
Quick Start Guide for the Cisco Unity Connection Mini Web Inbox
Contains information and frequently asked questions about using the Mini Web Inbox in Unity Connection.
The guide is available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/quick_start/guide/b_11xcucqsgminiinbox.html.
Quick Start Guide for Visual Voicemail
Contains instructions and information on managing messages with the Visual Voicemail phone widget.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/8.5/quick_start/guide/Quick_Start_Guide_for_Visual_Voicemail_Release_8.5_chapter1.html.
User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application
Contains instructions and information on accessing Unity Connection voice messages in an email application; also contains information on how to use Cisco Unity Connection ViewMail for Microsoft Outlook version 8.x, Cisco Unity Connection ViewMail for IBM Lotus Notes 8.x, and Cisco Unity Connection HTML Notifications functionality to manage messages.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/user/guide/email/b_11xcucugemail.html.
User Guide for the Cisco Unity Connection Messaging Assistant Web Tool
Contains instructions and information on personalizing Unity Connection settings in the Messaging Assistant web tool.
The guide is available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/user/guide/assistant/b_11xcucugasst.html.
User Guide for the Cisco Unity Connection Phone Interface
Contains instructions and information on managing messages and personalizing Unity Connection settings by using the phone interface (also known as the TUI).
The guide is available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/user/guide/phone/b_11xcucugphone.html.
Wallet Card: Cisco Unity Connection Voice Commands
A wallet-sized card that lists frequently used Unity Connection voice commands for managing messages and personal settings by phone when the voice-recognition conversation is activated.
The card is available at http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/connection/11x/voice_commands/11xcucvuicrdpdf.pdf.
User Guide for Cisco Unified Messaging with IBM Lotus Sametime
Contains instructions and information on accessing Unity Connection voice messages directly from Sametime Connect.
The guide is available at http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.
Maintain and Operate Guides
Administration Guide for Cisco Unity Connection Serviceability
Provides descriptions and procedures for configuring alarms, traces, and services through Cisco Unity Connection Serviceability.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/serv_administration/b_11xcucservag.html.
Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection
Provides information about using the Cisco Unified Operating System Administration graphical user interface (GUI) to administer the operating system features.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/os_administration/b_11xcucosagx.html.
Documentation for Cisco Unity Connection API
Provides instructions for using the Representational State Transfer (REST) application programming interfaces (APIs) that provide provisioning, messaging, and telephony access to Unity Connection. The APIs provide the ability to integrate Unity Connection features into existing enterprise-wide provisioning management systems and messaging clients.
The documentation is available at http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_APIs.
Networking Guide for Cisco Unity Connection
Contains detailed discussions of the various options for linking Unity Connection servers or clusters together to form sites, and for linking a Unity Connection site with another Unity Connection site or with a Cisco Unity site to form a Cisco Voicemail Organization. Also contains instructions for deploying the Voice Profile for Internet Mail (VPIM protocol) for networking VPIM locations and contacts.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/networking/guide/b_11xcucnetx.html.
Security Guide for Cisco Unity Connection
Contains information related to security issues, including: securing Unity Connection hardware and software; setting up appropriate authentication and password policies; understanding accounts and permissions; and securing voice messages.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/security/b_11xcucsecx.html .
System Administration Guide for Cisco Unity Connection
Contains information on administering the Unity Connection server, for example, creating a call management plan, setting up user accounts, or managing system settings.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag.html.
Unified Messaging Guide for Cisco Unity Connection
Contains information and instructions for configuring Unity Connection unified messaging features, and for the single inbox feature, how to move Exchange mailboxes between servers and how to restore Exchange mailboxes.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx.html.
User Workstation Setup Guide for Cisco Unity Connection
Contains information and instructions for setting up user-workstation access to the Unity Connection web tools; for configuring email accounts to access Unity Connection voice messages; and for conducting orientation sessions for users.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/user_setup/guide/b_11xcucuwsx.html .
Cisco Unified Real-Time Monitoring Tool Administration Guide
Provides information about using the Real-Time Monitoring Tool.
The guide is available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Cisco Unified Serviceability Administration Guide
Provides descriptions and procedures for configuring alarms, traces, and services through Cisco Unified Serviceability.
The guide is available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Describes the Command Line Interface (CLI) commands available for the Cisco Unified Operating System.
The guide is available at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.
Troubleshoot and Alerts
Error and System Messages
Alarm Message Definitions for Cisco Unity Connection
Contains descriptions, severity, and recommended actions for alarm messages in Unity Connection.
The document is available at http://www.cisco.com/en/US/products/ps6509/products_system_message_guides_list.html.
Troubleshooting Guides
Troubleshooting Guide for Cisco Unity Connection
Contains information on specific problems, possible causes of the problems, and procedures to resolve the problems.
The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/troubleshooting/guide/b_11xcuctsg.html .
Translated Documents
Translated End-User Guides
The Unity Connection user guides are available in more than a dozen languages.
The translated guides are available in PDF format at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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