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Cisco Unity Connection

Unity Connection FAQ: How do you take a network capture from Unity Connection?

Document ID: 116190

Updated: Jun 13, 2013

Contributed by Scott Hills, Cisco TAC Engineer.

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Introduction

This article describes how to take a network capture from Unity Connection. Directions are given in order to gather the logs from the Real Time Monitor Tool (RTMT) and from the CLI.

Q. How do you take a network capture from Unity Connection?

A. You can take a sniffer capture from the command-line or CLI of Unity Connection. In order to start the capture, enter this command with the file name that you want:

utils network capture eth0 size ALL count 100000 file <file-name>

Press Enter in order to start the capture, and Ctrl-C in order to stop the capture.

In order to gather the capture, follow one of these steps:

  • You can gather a capture from RTMT the same way that you gather a trace.

    Note: When you check the boxes, the capture is not on the first page of items, but toward the bottom of the second page.

    1. Navigate to RTMT > Trace & Log Central > Collect Files.
    2. Click Next. Check the Packet Capture Logs check box.
    3. Select the timeframe when the capture was taken, and the location that you want to download to.
  • You can gather a capture via CLI.
    1. In order to display the directory where the capture is placed, enter the file list activelog /platform/cli/* command.
    2. In order to download the file to an SFTP server, enter the file get activelog /platform/cli/<filename> command.

    Note: After the command is entered, further information with regards to access to the SFTP server is required.

Updated: Jun 13, 2013
Document ID: 116190