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Cisco Voice and Unified Messaging Products: Feature Comparison

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Table 1. Updated June 2012

Cisco Unity Express 8.6

Cisco Unity Connection 9.0

Cisco Unity 8.0

Target Customers

Distributed Enterprise

Branch Office
SMB

Enterprise
Commercial
SMB

Enterprise
Commercial

Platform

Router

Server

Cisco Business Edition 3000

Cisco Business Edition 6000

Cisco SRE 910 SM

Server

Maximum capacity (Ports/Sessions)

32

250 ports on single server or 500 ports on active/active cluster pair

200 per server (multiple servers supported)

Maximum capacity (Mailboxes)

500

20,000 per server (multiple servers or server pairs supported)

15,000 per server (multiple servers supported)

Total networked users

500,000

100,000

250,000

Intuitive Telephone User Interface

Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)

X

X

X

Reverse, pause, or fast forward message

X

X

X

Control volume, speed during playback

 

X

X

Pause or resume during message recording

 

X

X

Address message to multiple recipients

X

X

X

Remove introductions to forwarded messages

 

X

X

Search for messages by name, caller ID, phone number, extension

 

X

X

Regular, urgent, and private messages

X

X

VM, UM-E

Secure messages

X

X

X

Future delivery

X

X

X

Return receipt

 

X

X

Live record

X

X

X

Live reply (Internal and external callers)

X

X

X

Address message by extension or by name

X

X

X

Message delivery to non-subscribers or subscribers at non-office telephone numbers

X

X

X

Forward fax to any fax machine

X

X

X

Access meetings in Cisco Unified MeetingPlace and Unified MeetingPlace Express

 

X

 

Access appointments in your Microsoft Outlook calendar

 

X

 

Set preferences per device (such as speed, volume, conversation type, PIN requirement)

 

X

 

Edit alternate contact numbers from the TUI

 

X

 

Desktop Message Access*

Single inbox and message store (Microsoft Exchange 2003, 2007, 2010)

 

X

X

Single Inbox and message store (Microsoft BPOS Dedicated)

 

X

 

Single Inbox and message store (Microsoft Office 365)

 

X

 

Single Inbox and message store (Google Mail)

 

X (via 3rd- party solution***)

 

Single Inbox and message store (IBM Lotus Domino)

 

X (via 3rd- party solution***)

 

Single Inbox and message store (VMWare Zimbra)

 

X (via 3rd- party solution***)

 

Single Inbox and message store (Novell GroupWise)

 

X (via 3rd- party solution***)

 

Play, save and delete voice mail

IMAP, Inbox

UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP -O, IMAP-N, Inbox

UM, IMAP, IMAP-O, Inbox

Reply, forward, record voice mail

Inbox

UM-C, UM-D, UM-O UM-B, IMAP, IMAP -O, IMAP-N, Inbox

UM, IMAP-O, Inbox

Message Waiting Indicator synchronization

IMAP

UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP -O, IMAP-N, Inbox

UM, IMAP, IMAP-O, Inbox

Embedded DVR-style interface to play, pause, rewind, fast forward

Inbox

UM-C, UM-D, UM-O, UM-B, IMAP-O, IMAP-N, Inbox

UM, IMAP-O, Inbox

Generic media player to play, pause, rewind, fast forward

X

X

X

Respond to voice mail with email

 

X

UM

Forward voice mail via email

 

X

UM

Apply inbox rules to voice and fax mail

 

IMAP

X

Access voice mail via Cisco Jabber

IMAP

IMAP

IMAP

Access voice mail via Cisco Unified Personal Communicator

IMAP

IMAP

IMAP

Access voice mail via IBM Lotus Sametime

IMAP

IMAP

IMAP

Access voice mail via Cisco Unified Communications Integration for Microsoft Office Communicator and Lync

IMAP

IMAP

IMAP

Access voice mail via Cisco Unified Communications Integration for Cisco WebEx Connect

IMAP

IMAP

IMAP

RSS inbox reader

 

X

 

End User Features

Personal web administration via Cisco Personal Communications Assistant

X

X

X

Full or brief TUI menus

X

X

X

Change prompt and message playback speed

 

X

X

Address/record or record/address message

 

X

X

Record multiple personal greetings

8 greetings

7 greetings

5 greetings

Holiday schedule and greeting

X

X

 

Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone

X

X

X

Record separate sets of greetings in different languages

 

X

 

Message notification - SMTP text, pager, phone destinations, SMS

X

X

X

Intelligent Notifications (HTML-based notifications with actionable links)

 

X

 

Cascade message notifications

X

X

X

Announce/don't announce message counts (total, saved, new)

X

X

X

Announce/don't announce transferred call

 

X

X

Send callers to call, directory, or interview handlers

X

X

X

Select order of message receipt (LIFO/FIFO, type) via GUI

VoiceView Express, Inbox

X

X

RIM BlackBerry support

 

Via BlackBerry MVS

X

Nokia Symbian support

 

Via Cisco Mobile

 

Apple iPhone support

 

Via Cisco Jabber

 

Android support

 

Via Cisco Jabber

 

Message monitor (live call screening)

   

X

Interrupted Session Recovery

 

X

X

Alternate extensions

X

X

X

Private distribution lists

X

X

X

Include non-subscribers in distribution lists

X

   

PIN-less login to voice mailbox

X

X

Via trusted extension

Address messages to frequently used names

 

X

 

Customizable subject lines (for visual voicemail)

 

X

 

Voice message store and forward (to external mailbox)

 

X

 

Create folders within a mailbox for inbox, deleted items, sent items, and draft items

 

X

 

Announce if message has been sent to multiple recipients

 

X

 

Listen to names of all recipients of a message

 

X

 

Outside callers can mark messages as private

 

X

 

Speech-to-Text: voicemail transcripts in e-mail (Cisco SpeechView feature)

 

X

 

Call Transfer Features

Route incoming calls by caller ID

 

X

 

Route incoming calls by time of day

X

X

 

Route incoming calls by calendar (free/busy on Exchange)

 

X

 

Simple transfer and screening

 

X

X

Subscriber zero-out

X

   

Transfer to alternate contact number

 

Up to 12 numbers

X

Disable transfer prompts

 

X

 

Call transfer rules using Cisco Unified Mobility

X

X

X

Speech Recognition Interface (ASR)**

Voice dial directory, personal contacts

 

X

Subscriber Address Menu Only

Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)

 

X

X

Pause, resume, speed up, slow down, skip ahead, skip back commands

 

X

 

Edit and manage personal greetings

 

X

 

Speech access to meetings in Cisco Unified MeetingPlace, Unified MeetingPlace Express, and Outlook

 

X

 

Allow users to speak voicemail passwords

 

X

 

Allow users to speak time and dates

 

X

 

Toggle between speech recognition and touch-tone conversations

 

X

 

Speech-Enabled Automated Attendant (Speech Connect Feature)

Dial by saying the name of person or department you want to contact

 

X

X

Hear the contact's name in their own recorded voice

 

X

X

Configure as a speed dial on the phone

 

X

X

Support up to 100,000 names in the speech directory

 

X

X

Partition support (limit the directory search scope to a certain population of employees)

 

X

 

Deploy on the voice messaging server

 

X

Separate Server Required

Email Access Via Text-To-Speech

Play, repeat, save messages

 

X

X

Process messages (delete, save as new, reply, forward, skip, hear day or time stamp)

   

X

List and play supported message attachments

 

X

 

IP Phone Services

Visual Voicemail for Unified IP Phones (VoiceView Express for Cisco Unity Express)

X

X

X

Manage messages

X

X

X

Manage mailbox settings

X

   

Icon representation of urgent messages

X

X

X

Display user's message store capacity percentage

X

   

Sort messages by caller, date, type, priority

X

X

X

Search messages by caller, sender, date, CLID, priority

 

X

X

Time card management application

X

   

Fax

T.37 inbound & outbound simple fax

X

 

X

Cisco Fax Server

X

X

X

Third-party fax server

 

X

X

Single phone number for voice calls and fax transmissions

X

X

 

Localizations

English (US-ENU)

X

X

X

TTD/TTY

 

X

X

Languages supported (see individual solution guides for details)

24

29

28

Enterprise Deployment

System networking

X

X

X

Advanced Cisco Unity Connection to Cisco Unity networking

 

X

X

Multiple Sites

X

X

X

VPIM

X

X

X

AMIS

   

X

Cisco Unity Bridge

   

X

Redundancy

 

X

X

Survivable Remote Site Voicemail deployment at the branch

 

X

 

Search space and partition support

 

X

 

Support on virtual server

 

X

X

Single Sign-On for browser applications

 

X

 

Telephony Environments

Cisco Unified Communications Manager

X

X

X

Cisco Unified Communications Manager Express

X

X

X

Cisco Unified Communications Manager Session Management Edition

 

X

 

Cisco Unified SIP Proxy

 

X

X

Legacy PBX via PBX IP Media Gateway (PIMG)

 

X

X

Multiple Simultaneous Integrations

 

X

X

Serial Integrations (via PIMG)

 

X

X

Analog Integrations (via PIMG)

 

X

X

QSIG-enabled PBX integration via Cisco Integrated Services Router (ISR)

 

X

X

QSIG-enabled PBX integration via Cisco Unified Communications Manager

 

X

X

Support for E.164 formatted phone numbers

X

X

 

Security Features

Cisco Security Agent

 

X

X

Password and PIN policy options

X

X

X

Call-restriction tables - prevent toll fraud

X

X

X

Secure, private messaging

X

X

X (with encryption)

Secure delete

 

X

 

Security event logging

X

X

X

User PIN reset

X

X

X

Message archiving utilities

 

X

X

Message aging policies for group or per-user

X

X

X (group only)

Support HTTPS for secure web access

X

X

X

Secure Signaling and Media

 

X

X

RSA Secure-ID 2-factor one-time PIN authentication interface

   

X

Secured Hash Algorithm for PIN and web password

SHA-1

SHA-1, MD-5

SHA-1, MD-5

Interactive Voice Response

Database integration (Oracle 10g, Sybase 15.0, IBM DB2 v9.1, MSDE, and MsSQL 2000)

X

   

IVR Web application development

X

   

HTTP Support

X

   

Create Automated Attendant scripts through GUI

X

   

Outbound email and fax notification

X

   

Historical and real-time reporting on IVR

X

   

Administration

Admin interface

Web & CLI

Web & CLI

Web

Bulk administrative update tool

 

X

 

Password synchronization with Cisco Unified Communications Manager Express

X

   

Installation

< 30 min

<1 hour

Approx 4 hours

Post-installation autoconfiguration

X

   

Factory default source configuration file

X

   

Reports

X

X

X

Representational State Transfer (REST)-based application programming interfaces (APIs) for end users, provisioning, messaging, telephony, and notification

X

X

 

System Broadcast

X

X

X

Simple Network Management Protocol (SNMP) support

X

X

X

Message handling actions (determines how specific types of messages are handled)

 

X

 

Auto-Attendant unlimited levels

X

X

X

Directory, call, interview handlers

 

X

X

Dispatch messaging

 

X

 

Alternate TUI Key Mappings

 

X

X

Custom Key Mapping

 

X

X

Hospitality integration

   

X

Share subscriber licenses among networked servers (license pooling)

 

X

X

Enterprise License Management

 

X

 

Scheduled online backup (one-time and recurring), including notification

X

   

Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder

 

X

 

Application and database audit logging

 

X

 

IPv6 support

 

X

 

* Desktop Messaging Abbreviations
VM = Voice Messaging
IM = Integrated Messaging
UM = Unified Messaging with (Microsoft Exchange or IBM Lotus Domino) Message Store
UM-E = UM with Microsoft Exchange Message Store
UM-D = UM with IBM Lotus Domino and Cisco Unity Connection Message Store ( ***via Esnatech and Donoma Software)
UM-C = UM with Microsoft Exchange and Cisco Unity Connection Message Store
UM-B = UM with Microsoft Business Productivity Online Suite - Dedicated (BPOS-D) and Cisco Unity Connection Message Store
UM-O = UM with Microsoft Office 365 and Cisco Unity Connection Message Store
UM-G = UM with Google Mail and Cisco Unity Connection Message Store ( ***via Esnatech)
UM-V = UM with VMWare Zimbra and Cisco Unity Connection Message Store ( ***via Esnatech)
UM-GW = UM with Novell GroupWise and Cisco Unity Connection Message Store (***via Esnatech and Donoma Software)
IMAP = Access to voice mails via IMAP Client
IMAP-O = Access to voice mails via IMAP Client, using VMO (ViewMail for Microsoft Outlook plug-in)
IMAP-N = Access to voice mails via IMAP Client, using VMN (ViewMail for IBM Lotus Notes plug-in)
Inbox = Browser based voicemail inbox access
** US English Only