Table Of Contents

Reviewing CAR Device Reports Results

Gateway Detail Report Results

Gateway Summary Report Results

Gateway and Route Utilization Report Results

Hunt Pilot Summary Report Results

Hunt Pilot Detail Report Results

Conference Call Detail Report Results

Conference Bridge Utilization Report Results

Voice Messaging Utilization Report Results

Trunk Utilization Report Results

Related Topics

Additional Cisco Documentation

Reviewing CAR Device Reports Results

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This chapter describes report output information for each device report. The chapter contains the following topics:

•Gateway Detail Report Results

•Gateway Summary Report Results

•Gateway and Route Utilization Report Results

•Hunt Pilot Summary Report Results

•Hunt Pilot Detail Report Results

•Conference Call Detail Report Results

•Conference Bridge Utilization Report Results

•Voice Messaging Utilization Report Results

•Trunk Utilization Report Results

•Related Topics

•Additional Cisco Documentation

Gateway Detail Report Results

The Gateway Detail report includes the following fields. See Table 24-1.

Table 24-1 Gateway Detail Report Fields 

Field	Description
Date	The date when the call went through the gateway.
Orig. Time	The time when the call went through the gateway.
Term. Time	The time that the call terminated.
Duration(s)	The duration, in seconds, that the call was connected. The duration specifies the difference between the Dest Connect and the Dest Disconnect times.
Orig	The directory number from which the call was placed.
Dest	The directory number to which the call was originally placed. If the call was not forwarded, this directory number should match the Final Destination number. If the call was forwarded, this field contains the original destination number of the call before it was forwarded.
Orig. Codec	The codec code (compression or payload code) that the call originator used on its sending side during this call. This code may differ from the codec code that was used on its receiving side.
Dest. Codec	The codec code (compression or payload code) that the destination used on its sending side during this call. This code may differ from the codec code that was used on its receiving side.
Orig. Device	The device name of the device that placed the call. For incoming and tandem calls, this field specifies the device name of the gateway.
Dest Device	The device name of the device that received the call. For outgoing and tandem calls, this field specifies the device name of a gateway. For conference calls, this field specifies the device name of the conference bridge.
Orig QoS	QoS depicts the voice-quality grade that was achieved for the calls.
Dest QoS	The QoS category that was experienced by the receiver of the call.

Figure 24-1 displays sample output of the Gateway Detail Report in PDF format.

Figure 24-1 Gateway Detail Report

Gateway Summary Report Results

The Gateway Summary report includes the following fields. See Table 24-2.

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Note The Gateway Summary report segregates calls for each call classification that the user selects and divides the calls based on QoS type.

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Table 24-2 Gateway Summary Report Fields 

Field	Description
Call Classification	Shows the type of call (internal, incoming, and tandem.)
Quality of Service	Shows a summary of the performance of the various gateways with the total number of calls for each voice-quality category. The parameters set in the "Configuring QoS Values" section on page 35-1 provide the basis for all voice-quality categories. •Good—QoS for these calls specifies the highest possible quality. •Acceptable—QoS for these calls, although slightly degraded, still falls within an acceptable range. •Fair—QoS for these calls, although degraded, still falls within a usable range. •Poor—QoS for these calls was unsatisfactory. •NA—These calls did not match any criteria for the established QoS categories.
Calls	Shows the total calls for the particular call classification.
Duration (sec)	Shows the total duration for all the calls for the particular call classification.

Figure 24-2 displays sample output of the Gateway Summary Report in PDF format.

Figure 24-2 Gateway Summary Report

Gateway and Route Utilization Report Results

The Gateway, Route Group, Route List, and Route Pattern Utilization reports provide similar output. If you choose to display the report in PDF format, the report shows the utilization as a bar chart. A graph displays for each selected gateway or route group. See Table 24-3.

Table 24-3 Gateway and Route Utilization Report Fields 

Field	Description
Time/Day	Time in one-hour blocks if you chose Hourly or one-day blocks if you chose weekly or monthly. The results show the utilization for each hour or day for the entire period that is shown in the from and to dates.
%	Gateway, route group, route list, or route pattern utilization percentage. This field gives the estimated utilization percentage of the gateways or route groups or route lists or route patterns relative to the total number of calls that all the gateways put together can support at any one time.

Figure 24-3 displays sample output of the Gateway Utilization Report in PDF format.

Figure 24-3 Gateway Utilization Report

Figure 24-4 displays sample output of the Route/Hunt List Utilization report in PDF format.

Figure 24-4 Route/Hunt List Utilization Report

Figure 24-5 displays sample output from the Route and Line Group Utilization report in PDF format.

Figure 24-5 Route and Line Group Utilization Report

Figure 24-6 displays sample output of the Route Pattern/Hunt Path Utilization report in PDF format.

Figure 24-6 Route Pattern/Hunt Path Utilization Report

Hunt Pilot Summary Report Results

The Hunt Pilot Summary report includes the following fields. See Table 24-4.

Table 24-4 Hunt Pilot Summary Report Fields 

Field	Description
Time	Time in one-hour blocks if you chose Hourly or one-day blocks if you chose weekly or monthly. The results show the call details for each hour or day for the entire period that is shown in the from and to dates.
No.of Calls Presented/Received	Number of calls presented and received at the specified time duration/day. Number of calls received = Number of calls handled + Number of calls abandoned + Number of calls Forwarded due to no Answer + Number of calls Forwarded due to Busy + Number of calls Failed.
No.of Calls Handled/Answered	Number of calls answered.
No.of Calls Abandoned (Not Answered nor Redirected)	Number of calls that went on/off hook but were never connected or answered.
No.of Calls Forwarded due to no Answer (FONA)	Number of calls that were forwarded due to no reply.
No.of Calls Forwarded due to Busy (FOB)	Number of calls that were forwarded since the receiving end was busy.
No.of Calls Failed	Number of calls that failed to go through.
Hunt Pilot Name	Lists the name of the available Hunt Pilots.
Line Number	List the line numbers of the hunt members.

Figure 24-7 displays sample output of the Hunt Pilot Summary report in PDF format.

Figure 24-7

Hunt Pilot Summary Report

Hunt Pilot Detail Report Results

The Hunt Pilot Detail report includes the following fields. See Table 24-5.

Table 24-5 Hunt Pilot Detail Report Fields 

Field	Description
Date/Time connected	Date and Time when the call was received
Date/Time disconnected	Date and Time when the call ended
Duration	Time duration of the call
Calling Party	Directory number (DN) of the caller
Called Party	Hunt Pilot Directory number (DN)
Final Called Party Number	Directory Number where the call landed in the end. If the call is landed in Hunt Pilot, then it will show its member DN. Suppose the call forward is set from member DN to some other DN, it will show that DN where the call got forwarded. The number of the hunt member is displayed only when the Show Line Group Member DN in finalCalledPartyNumber CDR Field is set to true. If the value is set to false, the Hunt Pilot DN is displayed in this field. For details on setting this parameter see, Service Parameters Configuration in Cisco Unified CM Administration Guide.
Dest. Device Name	Device identifier of the device that answered the call.
Call Answered	Indicates if the call was answered or not. Values could be Yes or No.
Call Abandoned	Indicates if the call was abandoned. Values could be Yes or No.
Call Forwarded Due to No Answer (FONA)	Indicates if the call was forwarded due to no reply. Values could be Yes or No.
Call Forwarded Due to Busy (FOB)	Indicates if the call was forwarded since the answering end was busy. Values could be Yes or No.
Call Failed	Indicates if the call failed to get through. Values could be Yes or No.
Call Reference	Identification number to trace the call. This is the globalcallid_callid value in the CDR database.

Figure 24-8 displays sample output of the Hunt Pilot Details report in the PDF format.

Figure 24-8

Hunt Pilot Details Report

Conference Call Detail Report Results

You can choose to generate Conference Call information in either a summary or a detailed report. The reports display the call details in a table when you generate the report in PDF format. The following tables show the fields in the Conference Call Detail and Summary reports. See Table 24-6 and Table 24-7.

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Note The report criteria include the type of conference (ad hoc and/or meet-me) and the From and To date

Table 24-6 Conference Call Detail Summary Report Fields 

Field	Description
Orig. Time	Time that the first participant enters the conference.
Term. Time	Time that the last participant leaves the conference.
No. of Participants	Number of participants in the conference.
Duration	Sum of the duration of individual participants in the conference in seconds.
Device Name	Names of the conference devices that were used.

range.

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Table 24-7 Conference Call Detail Report Fields 

Field	Description
Conference Start Time	Time at which conference started.
Conference End Time	Time at which conference ended.
Connect Time	Time at which conference participants connected to conference.
Disconnect Time	Time at which conference participants disconnected from conference.
Duration	Total time of conference.
Directory Number	Directory number of participants.
Call Classification	Call types of conference (internal, incoming, and so on.)
Device Name	Names of the conference devices that were used.
QoS	Quality of service.

Figure 24-9 displays sample output of the Conference Call Details Summary report in PDF format.

Figure 24-9 Conference Call Details Summary Report

Conference Bridge Utilization Report Results

The Conference Bridge Utilization report provides the following fields. If you choose PDF format, the report shows the utilization as a table. See Table 24-8.

Table 24-8 Conference Bridge Utilization Report Fields 

Field	Description
Time/Day	Time in one-hour blocks if you chose Hourly or one-day blocks if you chose day of week or daily.
% Usage	Conference bridge utilization percentage.
Conf. Bridge	The conference bridge device that is used to hold conference calls.
Type	Either hardware or software conference bridge.
Max Streams	The number of conferences that can be held at a time along with the number of people per conference.

Figure 24-10 displays sample output of the Conference Bridge Utilization report in PDF format.

Figure 24-10 Conference Bridge Utilization Report

Voice Messaging Utilization Report Results

The Voice Messaging Utilization report provides the following fields. See Table 24-9.

Table 24-9 Voice Messaging Utilization Report Fields 

Field	Description
Time/Day	Time in one-hour blocks if you chose Hourly or one-day blocks if you chose day of week or daily.
% Usage	Voice-messaging percentage.
Voice Messaging Ports	The sum of the maximum number of ports for all the gateways under the route patterns that are configured for the voice-messaging systems and the entries in the Device table of Cisco Unified Communications Manager that have type Class as 8.
Voice Messaging Gateways	The originating or destination device name of the gateways under the route patterns that are configured for the voice-messaging systems.
Number of Ports	The number of ports that the voice-messaging gateway supports.

Figure 24-11 displays sample output of the Voice Messaging Utilization report in PDF format.

Figure 24-11 Voice Messaging Utilization Report

Trunk Utilization Report Results

The Trunk Utilization report provides the following fields. If you choose to display the report in PDF format, the report shows the utilization as a bar chart. A graph displays for each selected trunk. See Table 24-10.

Table 24-10 Trunk Utilization Report Fields 

Field	Description
Time/Day	Time in one-hour blocks if you chose Hourly or one-day blocks if you chose weekly or monthly. The results show the utilization for each hour or day for the entire period that is shown in the from and to dates.
%	Trunk utilization percentage. This field gives the estimated utilization of the trunks relative to the total number of calls that passed through the devices.

Figure 24-12 displays sample output of the Trunk Utilization Report in PDF format.

Figure 24-12 Trunk Utilization Report

Figure 24-13 Trunk Utilization Report

Figure 24-14 Trunk Utilization Report

Figure 24-15 Trunk Utilization Report

Related Topics

•CDR Analysis and Reporting Configuration Checklist, page 2-1

•Chapter 18, "Understanding CAR Device Reports"

•Chapter 19, "Configuring Gateway Device Reports"

•Chapter 20, "Configuring Route Pattern and Hunt Pilot Device Reports"

•Chapter 21, "Configuring Conference Bridge Device Reports"

•Chapter 22, "Configuring Voice Messaging Utilization Device Reports"

•Chapter 23, "Configuring Trunk Device Reports"

Additional Cisco Documentation

•Cisco Unified Communications Operating System Administration Guide

•Cisco Unified Serviceability Administration Guide

•Cisco Unified Communications Manager Call Detail Records Administration Guide