Table Of Contents
Configuring the Automatic Generation of CAR Reports and Alerts
Enabling or Customizing Reports for Automatic Generation
Enabling or Disabling Alerts by Mail
Related Topics
Additional Cisco Documentation
Configuring the Automatic Generation of CAR Reports and Alerts
Before You Begin
Before you start generating reports with CAR, configure the system. See the "Configuring CAR System Parameters" section on page 29-1.
This chapter contains the following topics:
•
Enabling or Customizing Reports for Automatic Generation
•Enabling or Disabling Alerts by Mail
•Related Topics
•Additional Cisco Documentation
Table 36-1 displays the list of reports that the system enables or disables for automatic generation, the report generation interval, and the recipients of the report.
Table 36-1 Automatically Generated Reports
Name of Report
|
Report Generation Interval
|
Recipients
|
Department Bill Summary
|
Monthly
|
•CAR managers
•CAR administrators
|
Gateway Summary
|
Monthly
|
•CAR administrators
|
Individual Bill
|
Monthly
|
•Individual users configured in Cisco Unified CM.
•CAR administrators
Note: Administration users do not get access to this report.
|
Individual Bill Summary
|
Monthly
|
•Individual users configured in Cisco Unified CM
•CAR managers
•CAR administrators
|
Conference Summary
|
Monthly
|
•CAR administrators
|
Conference Detail
|
Daily
|
•CAR administrators
|
QoS Summary
|
Monthly
|
•CAR managers
•CAR administrators
|
System Overview
|
Monthly
|
•CAR administrators
|
Top N Charge
|
Daily
|
•CAR managers
•CAR administrators
|
Top N Charge
|
Monthly
|
•CAR managers
•CAR administrators
|
Top N Duration
|
Daily
|
•CAR managers
•CAR administrators
|
Top N Duration
|
Monthly
|
•CAR managers
•CAR administrators
|
Top N Calls
|
Daily
|
•CAR managers
•CAR administrators
|
Top N Calls
|
Monthly
|
•CAR managers
•CAR administrators
|
Traffic Summary—Day of Month
|
Monthly
|
•CAR administrators
|
Traffic Summary—Day of Week
|
Weekly
|
•CAR administrators
|
Traffic Summary—Hour of Day
|
Daily
|
•CAR administrators
|
Conference Bridge Util—Day of Week
|
Weekly
|
•CAR administrators
|
Voice Messaging Util—Day of Week
|
Weekly
|
•CAR administrators
|
Route Pattern/Hunt Pilot Util—Day of Week
|
Weekly
|
•CAR administrators
|
Route/Hunt List Util—Day of Week
|
Weekly
|
•CAR administrators
|
Route Group Util—Day of Week
|
Weekly
|
•CAR administrators
|
Line Group Util—Day of Week
|
Weekly
|
•CAR administrators
|
Gateway Util—Day of Week
|
Weekly
|
•CAR administrators
|
Note In large setups, with a large number of gateways, route groups, route lists, and route patterns, enabling all the Utilization reports (Gateway Utilization, Line Group Utilization, Route Group Utilization, Route List Utilization, and Route Pattern Utilization) increases the CPU usage of the system, therefore increasing the time in which reports are generated. This also affects system performance. Cisco recommends that you enable only Gateway Utilization reports for automatic generation, due to the number of gateways that are typically found in a large system. You can generate all Utilization reports on demand by selecting five or less gateways, route groups, route lists, or route groups.
Automatically generating reports involves a two-step process:
•First, enable the reports that you want to generate unless they are enabled by default. See the "Enabling or Customizing Reports for Automatic Generation" section.
•Second, schedule the reports for the day and time that you want them to generate. (CAR provides a default schedule. If the default schedule is acceptable, only enable the reports that you want to generate automatically.) See the Chapter 30, "Configuring the CAR System Scheduler".
CAR provides e-mail alerts for various events. Enabling the system for e-mail alerts involves a two-step process:
•First, enable the e-mail alerts. Default enables some, but not all, reports. See the "Enabling or Disabling Alerts by Mail" section.
•Second, configure the e-mail that is sent when the alert criteria are met. See the "Enabling or Disabling Alerts by Mail" section
Additional Information
See the "Related Topics" section.
Enabling or Customizing Reports for Automatic Generation
This section describes how to enable or disable one or all reports for automatic generation. You can also customize the report parameters and enable a mailing option, so reports get e-mailed when they are created. When the report gets mailed, CAR generates the e-mail address by using the mail ID for the CAR administrator(s) and the mail domain that is configured in the Mail Parameters window; that is, CAR uses <mail ID for the CAR administrator> @ <domain that is configured in the mail parameters window>.
For all new installations of Cisco Unified Communications Manager, you must first enable the e-mail alerts and reports for automatic generation. The default status for all reports and alerts specifies Disabled.
For all Cisco Unified Communications Manager upgrades from Release 5.x to a later release of Cisco Unified Communications Manager, the tbl_pregenmail_option table data migrates only if the CAR Scheduler service is active.
When you upgrade to another version of Cisco Unified Communications Manager, disable all reports and alerts while the upgrade is in process to conserve system resources. Remember to enable the reports and alerts after the upgrade completes.
The "Automatically Generated Reports Schedule" section on page 1-6 describes reports that are enabled by default.
Procedure
Step 1 Choose Report Config > Automatic Generation/Alert.
The Automatic Report Generation/Alert Option window displays.
Step 2 In the Reports [Report Generation Interval] box, choose the report that you want to automatically generate based on the schedule that you defined in the System Scheduler. See the Chapter 30, "Configuring the CAR System Scheduler".
Step 3 In the Status field, choose Enabled or Disabled.
Step 4 To customize the report or have the report e-mailed when it is generated, click the Customize Parameters button.
The Customize Parameters window displays.
Note Each report provides different customization options, depending on the type of report.
Step 5 Choose the CSV or PDF radio button, depending on the type of report that you want the system to mail.
Step 6 To have the report mailed to all CAR administrators, check the Mailing Option check box.
Step 7 To save the values that you specified, click the Update button.
The Customize Parameters window closes.
Step 8 To enable or customize other reports, repeat Step 4 through Step 7.
Step 9 Click the Update button.
Changes take effect at midnight. You can force the change to take effect immediately by stopping and restarting the CAR Scheduler service.
Additional Information
See the "Related Topics" section.
Enabling or Disabling Alerts by Mail
There are two Alerts by Mail that are available. These alerts are:
•Charge Limit Notification
•QoS Notification
See the "Configuring Notification Limits" section on page 37-1 for information on how to configure these alerts.
This section describes how to enable these alerts to be mailed to users.
Procedure
Step 1 Choose Report Config > Automatic Generation/Alert.
The Automatic Report Generation/Alert window displays.
Step 2 In the Alerts by Mail box, choose the alert that you want to enable or disable.
Step 3 In the Status field, choose Enabled or Disabled.
Step 4 Click the Update button.
Step 5 To enable or disable alerts by mail, repeat Step 2 and Step 4.
Changes take effect at midnight. You can force the change to take effect immediately by stopping and restarting the CAR Scheduler service.
Additional Information
See the "Related Topics" section.
Related Topics
•CDR Analysis and Reporting Configuration Checklist, page 2-1
•Chapter 33, "Understanding the CAR Reports Configurations"
•Chapter 34, "Configuring the CAR Rating Engine"
•Chapter 35, "Configuring the CAR Reports QoS Values"
•Chapter 37, "Configuring CAR Reports Notification Limits"
Additional Cisco Documentation
•Cisco Unified Communications Operating System Administration Guide
•Cisco Unified Serviceability Administration Guide
•Cisco Unified Communications Manager Call Detail Records Administration Guide
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