Table E-1 CTI Supported Device Matrix
Device/Phone Model
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SCCP
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SIP
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Comments
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Analog Phone
|
|
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You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .
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Cisco 12 S
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|
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End of Software Maintenance Release 2001
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Cisco 12 SP
|
|
|
End of Software Maintenance Release 2001
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Cisco 30 SP+
|
|
|
End of Software Maintenance Release 2001
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Cisco 6901
|
|
|
SIP devices require firmware update 9.1(1) available on Cisco.com
|
Cisco 6911
|
|
|
SIP devices require firmware update 9.1(1) available on Cisco.com
|
Cisco 6921
|
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.
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Cisco 6941
|
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.
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Cisco 6945
|
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.
|
Cisco 6961
|
|
|
PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.
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Cisco 7902
|
|
|
End of Software Maintenance Release 2007
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Cisco 7905
|
|
|
End of Software Maintenance Release 2007
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Cisco 7906
|
|
|
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Cisco 7910
|
|
|
End of Software Maintenance Release 2007
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Cisco 7911
|
|
|
|
Cisco 7912
|
|
|
End of Software Maintenance Release 2007
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Cisco 7914 Sidecar
|
|
|
End of Software Maintenance Release 2010
|
Cisco 7915 Sidecar
|
|
|
|
Cisco 7916 Sidecar
|
|
|
|
Cisco 7920
|
|
|
End of Software Maintenance Release 2008
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Cisco 7921
|
|
|
|
Cisco 7925 & 7925-EX
|
|
|
|
Cisco 7931
|
|
|
CTI supported only if rollover is disabled. Starting withrelease 7.1 this device is supported when corresponding role is added to user.
|
Cisco 7935
|
|
|
End of Software Maintenance Release 2005
|
Cisco 7936
|
|
|
End of Software Maintenance Release 2011
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Cisco 7937
|
|
|
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Cisco 7940
|
|
|
End of Software Maintenance Release 2011
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Cisco 7941
|
|
|
|
Cisco 7941G-GE
|
|
|
End of Software Maintenance Release 2009
|
Cisco 7942
|
|
|
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Cisco 7945
|
|
|
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Cisco 7960
|
|
|
End of Software Maintenance Release 2011
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Cisco 7961
|
|
|
|
Cisco 7961G-GE
|
|
|
End of Software Maintenance Release 2009
|
Cisco 7962
|
|
|
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Cisco 7965
|
|
|
|
Cisco 7970
|
|
|
End of Software Maintenance Release 2009
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Cisco 7971
|
|
|
End of Software Maintenance Release 2009
|
Cisco 7975
|
|
|
|
Cisco 7985
|
|
|
End of Software Maintenance Release 2011
|
Cisco 8941
|
|
|
|
Cisco 8945
|
|
|
|
Cisco 8961
|
|
|
phoneSetDisplay() interface is not supported
|
Cisco 9951
|
|
|
phoneSetDisplay() interface is not supported
|
Cisco 9971
|
|
|
phoneSetDisplay() interface is not supported
|
Cisco Cius
|
|
|
CTI support added in release 8.5(1)
phoneSetDisplay() interface is not supported
XSI interface is not supported.
Silent Monitoring/Recording is not supported
|
Cisco IP Communicator
|
|
|
CTI support added in release 7.1(2)
|
Cisco Jabber for Windows - Softphone Mode
|
|
|
CTI support added in release 9.0(1)
|
Cisco Jabber for Windows - Extend & Connect Mode
|
—
|
—
|
Requires Unified CM 9.0(1) and Jabber for Windows 9.1
|
Cisco Jabber for Windows - Remote Desktop Control Mode
|
—
|
—
|
Refer to the device model under remote control to determine CTI support.
Click-to-answer requires device speakerphone support.
|
Cisco Jabber for Mac - Softphone Mode
|
|
|
CTI support added in release 8.6(1)
|
Cisco Jabber for Mac - Remote Desktop Control Mode
|
—
|
—
|
Refer to the device model under remote control to determine CTI support.
Click-to-answer requires device speakerphone support.
|
Cisco Unified Personal Communicator - Softphone Mode
|
|
|
CTI support added in release 8.5(1)
|
Cisco Unified Personal Communicator - Remote Desktop Control Mode
|
—
|
—
|
Refer to the device model under remote control to determine CTI support.
Click-to-Answer requires device speakerphone support.
|
Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Softphone Mode
|
|
|
CTI support added in release 8.5(2)
|
Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode
|
—
|
—
|
Refer to the device model under remote control to determine CTI support.
Click-to-Answer requires device speakerphone support.
|
Cisco Web Communicator for Quad - Softphone Mode
|
—
|
—
|
Not a CTI supported device.
|
Cisco Web Communicator for Quad - Remote Desktop Control Mode
|
—
|
—
|
Refer to the device model under remote control to determine CTI support.
Click-to-Answer requires device speakerphone support.
|
Cisco Unified Communications Integration for WebEx Connect - Softphone Mode
|
—
|
—
|
Not a CTI supported device.
|
Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode
|
—
|
—
|
Refer to the device model under remote control to determine CTI support.
Click-to-Answer requires device speakerphone support.
|
Cisco VGC Phone
|
|
|
|
VG248
|
|
|
You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .
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CTI Port
|
—
|
—
|
CTI supported device that does not use SCCP or SIP.
|
CTI Remote Device
|
—
|
—
|
CTI supported device that does not use SCCP or SIP.
|
CTI Route Point
|
—
|
—
|
CTI supported device that does not use SCCP or SIP.
|
CTI Route Point (Pilot Point)
|
—
|
—
|
CTI supported device that does not use SCCP or SIP.
|
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