Table Of Contents

A - B - C - D - F - G - H - I - J - M - N - O - P - R - S - T - U - V - X -

Index

A

Actor.java

Cisco Unified CallManager JTAPI examples 8-3

addresses and terminals

unobserved 1-11

agent greeting 3-1

alarm services 1-16

AutoAccept support for CTIPort and RoutePoint 3-4

auto update of API 3-5

B

barge and privacy event notification 3-8

BIB status 3-3

C

call forward 3-9

calling party IP address 3-11

call park 3-10

directed 3-45

reminder 3-91

retrieval 3-91

CallSelect and UnSelect event notification 3-13

CiscoJtapiExceptions 3-22

CiscoRTPHandle interface 3-24

CiscoTerminal filter and ButtonPressedEvents 3-24

CiscoTermRegistrationFailed event 3-25

Cisco Unified CallManager JTAPI

administering user information 4-36

classes and interfaces B-1

configuration settings

Language tab (figure) 4-33

configuring tracing 4-21

installing

Advanced configuration (table) 4-29

Advanced Tab (figure) 4-28

CiscoUnifiedCallManagers Tab (figure) 4-27

JTAPI Tracing Tab (figure) 4-22

Log Destination Tab (figure) 4-24

overview 4-5

verifying installation 4-19

install internationalization 3-21

JTAPI examples 8-1

Cisco Unified CallManager JTAPI examples

Actor.java 8-3

MakeCall.java 8-1

makecall.java 8-1

Originator.java 8-7

Receiver.java 8-10

running makecall 8-14

StopSignal.java 8-11

Trace.java 8-11

TraceWindow.java 8-12

Cisco Unified IP 7931G phone 3-20

clear calls interface 3-28

conference

adding parties 3-88

chaining 3-34

Cisco extensions 3-31

events 3-32

scenarios 3-31

secure 3-109

transfer and conference enhancement 3-32

conference and join 3-33

CTI supported devices E-1

D

device recovery 3-37

CTI ports 3-36

CTIRoutePoint 3-36

phones 3-37

directed call park 3-45

directory change notification 3-46

display name interface 3-11

do not disturb 3-46

F

forwarding on no bandwidth and unregistered DN 3-60

G

getCurrentCallingParty() 3-148

H

hold reversion 3-63

I

intercom 3-65

invoking makecall 8-14

IP address of calling party 3-11

J

JTAPI

administering user information 4-36

configuration settings

Language tab (figure) 4-33

installing

Advanced configuration (table) 4-29

Advanced Tab (figure) 4-28

CiscoUnifiedCallManagers Tab (figure) 4-27

configuring preferences 4-21

JTAPI Tracing Tab (figure) 4-22

Log Destination Tab (figure) 4-24

overview 4-5

verifying installation 4-19

JTAPI, administering user information 4-36

JTAPI programming interface

addresses and terminals

relationship 1-10

CiscoConnectionID 1-15

Cisco Unified JTAPI and contact centers 1-5

Cisco Unified JTAPI and enterprises 1-5

Cisco Unified JTAPI applications 1-6

concepts

CiscoObjectContainer interface 1-8

connections 1-11

JtapiPeer and Provider 1-8

Jtprefs application 1-7

required software 1-16

JTAPI programming interface overview 1-1

M

MakeCall.java

Cisco Unified CallManager JTAPI Examples 8-1

makecall.java 8-1

media

CiscoMediaTerminal 3-15

endpoint model 3-17

initialization 3-18

media termination extensions 3-81

payload and parameter negotiation 3-18

payload selection 3-19

receive channel allocation 3-19

receiving and responding to media flow events 3-99

starting transmission and reception 3-19

stopping transmission and reception 3-19

media termination at route point 3-79

message sequence charts A-1

MLPP 3-85

modifying calling number 3-83

monitoring 3-100

multiple calls per DN 3-85

N

new and changed information

from release 4.x to release 5.0 2-5

from release 5.0 to release 5.1(x) 2-5

from release 5.1(x) to release 6.0(1) 2-5

from release 6.0(1) to release 6.1(1) 2-4

no bandwidth forwarding 3-60

O

Originator.java

Cisco Unified CallManager JTAPI examples 8-7

P

play zip tone 3-94

presentation indicator (PI) for the call 3-95

privacy on hold 3-96

R

Receiver.java

Cisco Unified CallManager JTAPI examples 8-10

recording 3-100

redirect 3-103

redirect set original called ID 3-104

redundancy 3-104

cluster abstraction 3-28

CTIManager failure 3-106

CTIManagers 3-105

heartbeats 3-106

invoking CTIManager 3-105

server failure 3-20

ringer

enable or disable 3-52

routing 3-107

running makecall.java 8-14

S

secure conferencing 3-109

SelectRoute interface enhancement 3-117

SetMessageWaiting interface 3-119

shared line support 3-120

silent monitoring 3-100

single sign-on 3-122

single step transfer 3-123

SIP phones 3-125

SIP trunk early offer 3-129

StopSignal.java

Cisco Unified CallManager JTAPI examples 8-11

T

TerminalConnection 1-11

threaded callbacks 1-15

Trace.java

Cisco Unified CallManager JTAPI examples 8-11

TraceWindow.java

Cisco Unified CallManager JTAPI examples 8-12

transfer and conference

conference 3-30

consult without media 3-35

transfer and DirectTransfer 3-147

transformation masks 3-148

translation patterns 3-148

troubleshooting

Cisco Unified CallManager JTAPI C-1

U

unregistered DN forwarding 3-60

Unrestricted Unified CM 3-157

user information

administering for JTAPI 4-36

V

version format 3-158

voice mailboxes 3-159

X

xsi object pass through 3-160