Table Of Contents

A - B - C - D - F - G - H - I - J - M - N - O - P - R - S - T - U - V - X -

Index

A

Actor.java

Cisco Unified CallManager JTAPI examples 8-3

addresses and terminals

unobserved 1-11

agent greeting 3-1

alarm services 1-16

AutoAccept support for CTIPort and RoutePoint 3-4

auto update of API 3-5

B

barge and privacy event notification 3-8

BIB status 3-3

C

call forward 3-9

calling party IP address 3-11

call park 3-10

directed 3-40

reminder 3-82

retrieval 3-82

CallSelect and UnSelect event notification 3-13

CiscoJtapiExceptions 3-22

CiscoRTPHandle interface 3-23

CiscoTerminal filter and ButtonPressedEvents 3-23

CiscoTermRegistrationFailed event 3-24

Cisco Unified CallManager JTAPI

administering user information 4-36

classes and interfaces B-1

configuration settings

Language tab (figure) 4-33

configuring tracing 4-21

installing

Advanced configuration (table) 4-29

Advanced Tab (figure) 4-28

CiscoUnifiedCallManagers Tab (figure) 4-27

JTAPI Tracing Tab (figure) 4-22

Log Destination Tab (figure) 4-24

overview 4-5

verifying installation 4-19

install internationalization 3-21

JTAPI examples 8-1

Cisco Unified CallManager JTAPI examples

Actor.java 8-3

MakeCall.java 8-1

makecall.java 8-1

Originator.java 8-7

Receiver.java 8-10

running makecall 8-14

StopSignal.java 8-11

Trace.java 8-11

TraceWindow.java 8-12

Cisco Unified IP 7931G phone 3-20

clear calls interface 3-25

conference

adding parties 3-79

chaining 3-32

Cisco extensions 3-29

events 3-30

scenarios 3-29

secure 3-101

transfer and conference enhancement 3-30

conference and join 3-31

CTI supported devices E-1

D

device recovery 3-34

CTI ports 3-34

CTIRoutePoint 3-34

phones 3-35

directed call park 3-40

directory change notification 3-41

display name interface 3-11

do not disturb 3-41

F

forwarding on no bandwidth and unregistered DN 3-54

G

getCurrentCallingParty() 3-140

H

hold reversion 3-57

I

intercom 3-58

invoking makecall 8-14

IP address of calling party 3-11

J

JTAPI

administering user information 4-36

configuration settings

Language tab (figure) 4-33

installing

Advanced configuration (table) 4-29

Advanced Tab (figure) 4-28

CiscoUnifiedCallManagers Tab (figure) 4-27

configuring preferences 4-21

JTAPI Tracing Tab (figure) 4-22

Log Destination Tab (figure) 4-24

overview 4-5

verifying installation 4-19

JTAPI, administering user information 4-36

JTAPI programming interface

addresses and terminals

relationship 1-10

CiscoConnectionID 1-15

Cisco Unified JTAPI and contact centers 1-5

Cisco Unified JTAPI and enterprises 1-5

Cisco Unified JTAPI applications 1-6

concepts

CiscoObjectContainer interface 1-8

connections 1-11

JtapiPeer and Provider 1-8

Jtprefs application 1-7

required software 1-16

JTAPI programming interface overview 1-1

M

MakeCall.java

Cisco Unified CallManager JTAPI Examples 8-1

makecall.java 8-1

media

CiscoMediaTerminal 3-15

endpoint model 3-17

initialization 3-18

media termination extensions 3-75

payload and parameter negotiation 3-18

payload selection 3-19

receive channel allocation 3-19

receiving and responding to media flow events 3-91

starting transmission and reception 3-19

stopping transmission and reception 3-19

media termination at route point 3-72

message sequence charts A-1

MLPP 3-78

modifying calling number 3-76

monitoring 3-92

multiple calls per DN 3-78

N

new and changed information

from release 4.x to release 5.0 2-5

from release 5.0 to release 5.1(x) 2-5

from release 5.1(x) to release 6.0(1) 2-4

from release 6.0(1) to release 6.1(1) 2-4

no bandwidth forwarding 3-54

O

Originator.java

Cisco Unified CallManager JTAPI examples 8-7

P

play zip tone 3-86

presentation indicator (PI) for the call 3-87

privacy on hold 3-88

R

Receiver.java

Cisco Unified CallManager JTAPI examples 8-10

recording 3-92

redirect 3-95

redirect set original called ID 3-96

redundancy 3-96

cluster abstraction 3-26

CTIManager failure 3-98

CTIManagers 3-97

heartbeats 3-98

invoking CTIManager 3-97

server failure 3-20

ringer

enable or disable 3-46

routing 3-99

running makecall.java 8-14

S

secure conferencing 3-101

SelectRoute interface enhancement 3-109

SetMessageWaiting interface 3-111

shared line support 3-112

silent monitoring 3-92

single sign-on 3-114

single step transfer 3-115

SIP phones 3-117

SIP trunk early offer 3-121

StopSignal.java

Cisco Unified CallManager JTAPI examples 8-11

T

TerminalConnection 1-11

threaded callbacks 1-15

Trace.java

Cisco Unified CallManager JTAPI examples 8-11

TraceWindow.java

Cisco Unified CallManager JTAPI examples 8-12

transfer and conference

conference 3-28

consult without media 3-33

transfer and DirectTransfer 3-139

transformation masks 3-140

translation patterns 3-140

troubleshooting

Cisco Unified CallManager JTAPI C-1

U

unregistered DN forwarding 3-54

Unrestricted Unified CM 3-149

user information

administering for JTAPI 4-36

V

version format 3-150

voice mailboxes 3-151

X

xsi object pass through 3-151