Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

activating services

BPS 82-1

TAPS 80-5

adding intercom templates

field descriptions 3-48

adding lines

field descriptions for BAT spreadsheet 10-11, 45-3

field descriptions for template 3-33

to existing phones 10-9, 45-1

to existing phones using BAT spreadsheet 10-10, 45-2

to existing user device profiles 10-9, 45-1

to phone template 3-4

associating file format for text-based CSV file 4-5, 26-1, 38-1, 59-11

auto-registration, enabled for Cisco Unified CallManager

enable auto-registration for TAPS 80-2

auto-registration options, configuring 80-7

B

BAT

application overview 1-1

browser requirements 1-11

configuration process overview 1-3

data input files 1-2

error messages 83-3

installation 1-2

log files location 83-3

online help 1-11

scheduling jobs 82-1

troubleshooting 83-3

troubleshooting performance 83-7

version 1-11

BAT.xlt, see BAT spreadsheet

BAT Performance B-1

BAT spreadsheet

adding lines to existing phones 10-10, 45-2

Catalyst 6000 FXS ports 50-3

field descriptions

adding lines 10-11, 45-3

updating users 18-2

user device profile 35-4

IP telephony devices 3-51

manager assistant associations 29-9

overview 1-8

phone migration

creating CSV data file for phone migration 65-1

phones 3-51

phones with users 25-1

UnifiedCMAssistant custom manager assistant for proxy mode 29-11

UnifiedCMAssistant default manager assistant 29-10

user device profile 35-2

users 15-2

using for CSV data file 1-8

VG200 gateway for T1 CAS or T1/E1 PRI 50-1

VG202 and VG204 gateway for FXS or VG202 and VG204 gateway

creating CSV data file for FXS 50-6

VG224 gateway for FXS or VG224 gateway

creating CSV data file for FXS 50-4

browser requirements 1-11

Bulk Provisioning Service

activating BPS 82-1

deactivating BPS 82-2

Busy Lamp Field Directed Call Park, adding or updating 3-7

C

Call Pickup Groups

BAT considerations 55-1

BAT settings for inserting CSV file (table) 55-5

creating a CSV file (BAT.xlt) 55-2

creating custom CSV file (text-based) A-24

CSV file settings (table) 55-4

inserting CSV file in BAT 55-4

updating existing CSV file 55-3

using query to delete call pickup groups 56-1

Catalyst 6000 FXS ports

creating CSV data file 50-3

text-based CSV file, creating A-18

text-based CSV file format A-19

Cisco CRS

configuring TAPS 80-5

required for TAPS 80-2

troubleshooting TAPS 83-8

Cisco Customer Response Solutions, see Cisco CRS

Cisco IME Link Learned Route Filter Element Configuration

Deleting 78-1

Cisco Unified CallManager

enable auto-registration for TAPS 80-2

inserting

CTI ports 6-1, 17-1, 40-1, 50-1

emcc 67-1

H.323 clients 6-1, 17-1, 40-1, 50-1

phones 6-1, 17-1, 40-1, 50-1

phones with users 28-1

UnifiedCMAssistant manager-assistant associations 30-1

users 17-1

VG200 gateway (FXS or FXO) 50-8

VG200 gateway (T1 CAS or T1/E1 PRI) 50-8

overview of inserting records 1-10

CiscoUnifiedCallManager Assistant, see UnifiedCM Assistant

CiscoUnifiedCMAssistant Configuration Wizard 29-2

CiscoUnified IP-IVR

required for TAPS 80-2

Cisco VG202 or VG204 Gateway Template

create 48-11

Client Matter Codes

BAT considerations 53-2

BAT settings for inserting CSV file (table) 53-7

configuration checklist (table) 53-1

creating a CSV file (BAT.xlt) 53-3

creating custom CSV file (text-based) A-21

CSV file settings (table) 53-5

inserting CSV file in BAT 53-6

updating existing CSV file 53-4

CMC

text-based CSV file, updating A-22

configuring Cisco Unified CallManager records, process 1-3

configuring gateway file format 49-2

copying

file format for text-based CSV 37-3

file format for text-based CSV file 4-3, 49-3, 59-9

phone template 3-9

template 36-5

user template 16-3

CPG

text-based CSV file, updating A-25

creating

Cisco VG202 or VG204 Gateway Template 48-11

CSV, comma separated values text file 1-2

CSV, text-based

Catalyst 6000 FXS ports, creating A-18

Catalyst 6000 FXS ports format A-19

CMC

options 53-4

updating A-22

CPG

options 55-3

updating A-25

CTI ports format A-3

CTI ports-users format A-4

FAC

options 53-4

updating A-23

FXO or FXS ports format A-15

H.323 clients format A-3

H.323 client-users format A-4

manager assistant associations

creating A-13

custom format A-14

manager assistant default formats A-14

overview A-1

phones

creating A-2

export file, all details A-5

options 4-1

tips for creating A-3

with users format A-3

T1 CAS, T1/E1 PRI format A-16

user device profile format A-10

user device profile options 37-1

user device profiles

creating A-9

export file A-12

two lines format A-11

users

creating A-7

format A-7

updating A-8

VG200 gateways, creating A-15

VG202 and VG204 gateways, creating A-19

VG224 gateways, creating A-17

CSV data file

adding new devices 1-5

overview 1-5

updating existing devices 1-6

using BAT spreadsheet (BAT.xlt) 1-8

CTI ports

deleting 8-1, 13-1, 42-1

dummy MAC address, using 6-2, 28-1, 40-2

text-based CSV format A-3

CTI ports-users

text-based CSV format A-4

custom file

deleting phones 8-3, 42-2

deleting UnifiedCMAssistant managers 32-2, 33-2

deleting users 19-2

updating phones 7-2

using 1-6

using to reset password and PIN 21-3

D

Delete

End User CAPF Profiles 24-2

Unassigned directory numbers 8-4

Deleting

Cisco IME Link Learned Route Filter Element Configuration 78-1

End User CAPF Profiles 24-2

Unassigned Directory Numbers 8-4

deleting

call pickup groups 56-1

emcc devices 68-1

EMCC template 66-3

file format for text-based CSV file 4-5, 37-4, 49-4

manager-assistant associations 31-1

phones using custom files 8-3, 42-2

phones using query 8-1, 13-1

phone template 3-10

remote destination file format for text-based CSV file 59-10

Remote Destination Profiles using query 59-12

template 36-6

UnifiedCMAssistant assistants 33-1

UnifiedCMAssistant managers 32-1

user device profiles 42-1

users 19-1

user template 16-3

VG200 gateway 51-1

dialed number analyzer

trace configuration files 83-1

directory number

finding secure directory numbers from TAPS 80-8

lifting restrictions 80-9

restricting from TAPS 80-8

securing from TAPS 80-7

downloading phone configuration using Unified TAPS 81-3

dummy MAC address 3-53, 6-2, 28-1, 40-2

generate a list 12-6

E

E1 PRI

creating CSV file for VG200 gateway 50-1

field descriptions for VG200 gateway template 48-31

text-based CSV file format A-16

E1 PRI ports 48-8

EMCC

deleting devices 68-1

template 66-2

deleting 66-3

field descriptions 66-3

finding template 66-1

emcc

insert 67-1

inserting 67-1

inserting to Cisco Unified CallManager 67-1

updating 67-2

End User CAPF Profiles

Delete 24-2

Deleting 24-2

Export 24-3

Exporting 24-3

error messages, BAT 83-3

Export

End User CAPF Profiles 24-3

exported fields 59-15

all phone details 9-2

all user device profile details 43-1

default phone details 9-2

default user device profile details 43-2

Exporting

End User CAPF Profiles 24-3

exporting

fields

all phone details 9-2

all user device profile details 43-1

default phone details 9-2

Default Remote Destination Profile file format details 59-15

default user device profile details 43-2

line appearance 23-2

moving records from one Cisco Unified CallManager to another 9-1

phone records options 9-1

phones with more than one user 9-5

remote destination profile records options 59-13

steps for exporting phone records 9-3

user device profile options 43-3

user device profile records format 43-1

user records format 20-1

user records options 20-1

using export files 1-6

Extension Mobility Cross Cluster

template

finding template 66-1

F

FAC

text-based CSV file, updating A-23

field descriptions

adding or updating intercom template 3-48

adding or updating lines 3-33

BAT spreadsheet

adding lines 10-11, 45-3

updating users 18-2

user device profile 35-4

EMCC template 66-3

phone template 3-11

updating lines 10-3, 44-3

updating users with BAT spreadsheet 18-2

user device profile template 36-2

user template 16-4

VG200 gateway - T1/E1 PRI template 48-31

VG200 gateway - T1 CAS template 48-27

file format for gateway

finding 49-1

file format for text-based CSV file

associating 4-5, 26-1, 38-1, 59-11

copying 4-3, 37-3, 49-3, 59-9

creating phone 4-3, 49-2

creating remote destination profile 59-8

creating user device profile 37-2

deleting 4-5, 37-4, 49-4

finding 4-2, 37-1, 59-7

modifying 4-4, 37-4, 49-4

overview 1-7

file format for text-based CSV file gateway

associating 49-5

finding

EMCC template 66-1

file 2-1

gateway file format 49-1

gateway templates 48-3

jobs 82-3

line appearances 23-1

phone file format 4-2

phone template 3-2

remote destination file format 59-7

secure directory numbers from TAPS 80-8

UDP file format for text-based CSV 37-1

UDP template 36-1

user template 16-1

Forced Authorization Codes

BAT considerations 53-2

BAT settings for inserting CSV file (table) 53-7

configuration checklist (table) 53-1

creating a CSV file (BAT.xlt) 53-3

creating custom CSV file (text-based) A-21

CSV file settings (table) 53-5

inserting CSV file in BAT 53-6

updating existing CSV file 53-4

FXO

inserting VG200 gateway to Cisco Unified CallManager 50-8

text-based CSV file format for VG200 gateway A-15

FXO ports 48-7

FXS

Catalyst 6000 ports

creating CSV data file 50-3

text-based CSV format A-19

creating template for Catalyst 6000 ports 48-9

VG200 gateways

inserting to Cisco Unified CallManager 50-8

text-based CSV file format A-15

G

gateway

associating file format for text-based CSV file 49-5

gateway file format

configuring 49-2

finding 49-1

gateway template

adding or editing 48-4

Catalyst 6000 FXS ports

creating template 48-9

configuration settings 48-13

finding 48-3

port configuration settings (table) 48-45

POTS port configuration settings (table) 48-45

VG200 gateway template

creating template 48-5, 48-10, 48-11

FXO ports, adding 48-7

T1-CAS ports, adding 48-8

T1 PRI or E1 PRI ports, adding 48-8

VG202 and VG204 create 48-11

H

H.323 clients

deleting 8-1, 13-1, 42-1

text-based CSV format A-3

H.323 client-users

text-based CSV format A-4

help, online 1-11

I

import/export

validate 64-1

insert

emcc 67-1

inserting

emcc 67-1

inserting records to Cisco Unified CallManager, overview 1-10

installing

TAPS overview 80-4

TAPS prerequisites 80-4

instructions, TAPS for end-users 81-3

Intercom DNs

Add 47-2

Intercom Templates

adding or updating on template 3-8

IP telephony devices

supported with BAT 16-1

IP telephony devices, see phones

J

jobs

activating BPS 82-1

deactivating BPS 82-2

finding 82-3

scheduling 82-4

viewing log files 82-6

L

language prompts for TAPS 80-4

line appearance

export 23-2

update 23-3

line appearances

find 23-1

view 23-1

lines

adding or updating on template 3-4

field descriptions in template for adding or updating 3-33, 3-48

master phone template 1-5

maximum number 3-5, 3-8

updating to user device profiles 44-1

log files

BAT 83-3

file naming convention 83-3

report log files 12-6, 22-2, 34-2, 52-2

viewing job log files 82-6

M

master phone template 1-5

MGCP

T1-CAS ports 48-8

T1 PRI or E1 PRI ports, adding 48-8

migrating phones

phone migration procedure 65-2

modifying

file format for text-based CSV 37-4

file format for text-based CSV file 4-4, 49-4

phone template 3-9

remote destination file format for text-based CSV file 59-9

user template 16-3

N

NM-1V 48-14

NM-2V 48-14

NM-HDV 48-14

O

overriding template values 1-5

overview

BAT application 1-1

BAT spreadsheet 1-8

CiscoUnifiedCMAssistant 29-1

CSV data file 1-5

data input files 1-2

file formats for text-based CSV files 1-7

inserting records to Cisco Unified CallManager 1-10

installation 1-2

reports 12-1, 22-1, 46-1

TAPS 80-1

templates 1-4

text-based CSV files A-1

user device profiles 35-1

users 15-1

validating 1-9

P

passwords

resetting 21-1

phone migration

creating CSV data file 65-1

phones

adding

Busy Lamp Field Directed Call Park settings 3-7

Intercom template 3-8

IP services 3-5

lines 3-4

lines to existing 10-9, 45-1

speed dial settings 3-6, 3-7

with users 25-1

configuring CAPF 3-76, 16-6, 66-4

creating text-based CSV file A-2

deleting 8-1, 13-1, 42-1

dummy MAC address, using 3-53, 6-2, 28-1, 40-2

dummy MAC addresses list 12-6

export file with all details A-5

exporting records options 9-1

exporting records steps 9-3

generating reports 12-1

insert to Cisco Unified CallManager 6-1, 17-1, 40-1, 50-1

proxy mode for UnifiedCMAssistant 29-2

reloading configurations 80-3

report options 12-3

template

copying 3-9

creating new 3-4

deleting 3-10

field descriptions 3-11

finding template 3-2

for IP telephony devices 3-4

modifying 3-9

UnifiedCMAssistant assistant 29-5

UnifiedCMAssistant manager configuration 29-4

updating 7-1, 18-1, 19-1

updating with custom file 7-2

updating with query 7-1

using TAPS to configure 80-2

enable auto-registration 80-2

validating records 5-1, 39-1

phones with users

inserting to Cisco Unified CallManager 28-1

text-based CSV format A-3

using BAT spreadsheet 25-1

validating records 27-1

PINs

resetting 21-1

prerequisites

TAPS 80-4

Q

query

customizing a filter 1-6

deleting call pickup groups 56-1

deleting phones 8-1, 13-1

deleting Remote Destination Profiles 59-12

deleting UnifiedCMAssistant managers 32-1, 33-1

deleting users 19-1

updating lines 44-1

updating phones 7-1

using to reset password and PIN 21-1

R

remote destination file format for text-based CSV file

deleting 59-10

modifying 59-9

remote destination profile

exporting records options 59-13

Remote Destination Profile template 59-1

reports

dummy MAC addresses 12-6

overview 12-1, 22-1, 46-1

phone options 12-3

phones 12-1

UnifiedCMAssistant manager assistant 34-1

user device profile 46-1

users 22-1

VG200 gateway 52-1

resetting password and PIN

using custom file 21-3

using query 21-1

resetting phones

after update 11-1

using custom file 11-2

using query 11-1

restarting phones

after update 11-1

using custom file 11-2

using query 11-1

S

securing directory numbers from TAPS 80-3, 80-7

services, adding or updating 3-5

speed dial settings, adding or updating 3-6, 3-7

sub-unit 48-5, 48-10

T

T1 CAS

creating CSV data file for VG200 gateway 50-1

field descriptions for VG200 template 48-27

text-based CSV file format A-16

T1-CAS ports, adding 48-8

T1 PRI

creating CSV file for VG200 gateway 50-1

field descriptions for VG200 gateway template 48-31

text-based CSV file format A-16

T1 PRI ports 48-8

TAPS

activating TAPS service 80-5

Cisco CRS required 80-2

CiscoUnifiedIP-IVR required 80-2

configuring auto-registration options 80-7

configuring on Cisco CRS server 80-5

finding secure directory numbers 80-8

installation overview 80-4

instructions for end-users 81-3

language prompts 80-4

removing 81-2

lifting restriction on directory numbers 80-9

log files location 83-8

overview 80-1

reloading configurations 80-3

requirements 80-1

restarting service 80-6

restricting directory numbers 80-8

securing directory numbers 80-3, 80-7

setting options for using 80-6

starting service 80-6

stopping service 80-6

troubleshooting 83-8

template

EMCC 66-2

templates

adding or updating Busy Lamp Field Directed Call Park settings 3-7

adding or updating intercom templates 3-8

adding or updating IP services 3-5

adding or updating lines 3-4

adding or updating speed dial settings 3-6, 3-7

BAT template overview 1-4

copying 36-5

copying phone 3-9

copying users 16-3

deleting 36-6

deleting EMCC 66-3

deleting phone 3-10

deleting users 16-3

field descriptions

adding or updating intercom templates 3-48

adding or updating lines 3-33

EMCC 66-3

phone 3-11

user device profiles 36-2

users 16-4

VG200 gateway - T1 CAS gateway 48-27

finding 36-1

master phone 1-5

modifying 36-5

modifying phone 3-9

modifying users 16-3

overriding values 1-5

template type

Catalyst 6000 FXS ports 48-9

EMCC 66-2

IP telephony devices 3-4

phones 3-4

UnifiedCMAssistant assistant for proxy mode 29-3

UnifiedCMAssistant manager for proxy mode 29-3

user device profiles 36-2

users 16-2

VG200 gateway template 48-5, 48-10, 48-11

trace configuration files

viewing 83-1

troubleshooting

BAT 83-3

BAT log files 83-3

BAT performance 83-7

TAPS 83-8

troubleshooting message

BAT.xlt spreadsheet does not work with Excel XP (Office XP) 83-6

BAT excel sheet does not respond to actions 83-4

BAT menu does not display in Cisco Unified CallManager 83-3

BAT spreadsheet gives a compilation error while exporting data 83-4

cannot access complete BAT functionality 83-3

CSV data files do not match phone template/sample file 83-4

export to BAT does not work in BAT.xlt file 83-4

job does not display in find and list job window 83-5

jobs remain in hold state 83-5

jobs remain in pending state 83-5

MAC address values are not allowed in CSV file if dummy MAC address option selected 83-6

port number not configured in template 83-6

Record does not match the file format selected 83-6

uploaded csv file does not display 83-5

when Cisco CRS starts, JTAPI shows partial service or out of service 83-8

when dialing TAPS number, caller hears busy 83-8

U

UDP, see user device profiles

unassigned directory numbers

delete 8-4

UnifiedCM Assistant

assistant template for proxy mode 29-3

creating CSV data file 29-9

deleting assistants

described 33-1

using custom file 33-2

deleting manager-assistant associations 31-1

deleting managers

described 32-1

using custom file 32-2

using query 32-1, 33-1

generating reports 34-1

inserting manager-assistant associations 30-1

manager and assistant line configurations, proxy mode 29-3

manager and assistant shared line configurations 29-8

manager template for proxy mode 29-3

overview 29-1

phones

assistant configuration options 29-5

manager configuration options 29-4

proxy line example 29-5

proxy lines on existing 29-6

proxy lines on new 29-6

proxy mode 29-2

shared line example 29-8

shared line mode 29-7

setting up phones and lines 29-1

text-based CSV file, creating A-13

text-based CSV file custom format A-14

UnifiedCMAssistant Configuration Wizard 29-2

update

line appearance 23-3

updating

emcc 67-2

lines to user device profiles 44-1

phone configuration using TAPS 81-3

updating lines

field descriptions 10-3, 44-3

uploading/downloading file

delete 2-3

download 2-2

finding 2-1

user device profiles

adding lines to existing 10-9, 45-1

BAT spreadsheet

field descriptions 35-4

using 35-2

creating CSV data file 35-2

deleting 42-1

export file format 43-1

export file with all details A-12

exporting record options 43-3

overview 35-1

removing 42-1

reports, generating 46-1

steps for adding 35-1

template

copying 36-5

creating 36-2

deleting 36-6

finding 36-1

modifying 36-5

text-based CSV file, creating A-9

text-based CSV file format A-10

updating lines 44-1

validating records 39-1

users

adding overview 15-1

adding with phones 25-1

creating CSV data file 15-2

deleting 19-1

using custom file 19-2

using query 19-1

exported records format 20-1

exporting records 20-1

field descriptions for updating with BAT spreadsheet 18-2

generating reports 22-1

inserting to Cisco Unified CallManager 17-1

resetting passwords and PINs 21-1

template

copying 16-3

creating new 16-2

deleting 16-3

field descriptions 16-4

finding 16-1

for users 16-2

modifying 16-3

text-based CSV file, creating A-7

text-based CSV file, updating A-8

text-based CSV format A-7

updating 18-1

updating users field descriptions 18-2

users with phones

inserting to Cisco Unified CallManager 28-1

using BAT spreadsheet 25-1

validating records 27-1

V

validate

import/export 64-1

validate import file 64-1

validating

options 1-9

overview 1-9

phone and user records 27-1

phone records 5-1, 39-1

user device profile records 39-1

version, finding 1-11

VG200 gateway

creating CSV data file for T1 CAS or T1/E1 PRI 50-1

creating template 48-5, 48-10, 48-11

creating text-based CSV file A-15

deleting gateway 51-1

field descriptions

T1/E1 PRI template 48-31

T1 CAS template 48-27

generating reports 52-1

inserting to Cisco Unified CallManager (FXS or FXO) 50-8

inserting to Cisco Unified CallManager (T1 CAS or T1/E1 PRI) 50-8

VG200 gateway template

FXO ports, adding 48-7

VG202 and VG04 gateway

creating text-based CSV file A-19

VG224 gateway

creating text-based CSV file A-17

VIC-2FXO 48-5

VIC-2FXS 48-5, 48-10

viewing

line appearances 23-1

viewing trace configuration files 83-1

VWIC-1MFT-E1 48-6

VWIC-1MFT-T1 48-5

VWIC-2MFT-E1 48-6

VWIC-2MFT-T1 48-6