-
Cisco Unified Communications Manager Features and Services Guide, Release 7.1(2)
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Index
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Preface
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Barge and Privacy
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Cisco Call Back
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Call Display Restrictions
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Call Park and Directed Call Park
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Call Pickup
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Call Throttling and the Code Yellow State
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Calling Party Normalization (Revised 03/25/2010)
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Cisco Extension Mobility
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Cisco Unified Communications Manager Assistant With Proxy Line Support
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Cisco Unified Communications Manager Assistant With Shared Line Support
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Cisco Unified Communications Manager Attendant Console
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Cisco Unified Communications Manager Auto-Attendant
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Cisco Unified Mobility (Revised 10/24/2011)
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Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration
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Cisco Web Dialer
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Client Matter Codes and Forced Authorization Codes
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Custom Phone Rings
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Device Mobility
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Do Not Disturb
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External Call Transfer Restrictions
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Geolocations and Location Conveyance
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Hold Reversion
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Immediate Divert
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Intercom
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Internet Protocol Version 6 (IPv6)
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Local Route Groups
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Logical Partitioning (Revised 03/01/2010)
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Malicious Call Identification
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Monitoring and Recording (Revised 07/21/2009)
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Multilevel Precedence and Preemption
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Music On Hold
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Presence
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Quality Report Tool
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Feedback
Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
See automated alternate routing (AAR)
access, restricting with partitions 5-18
access control
MLPP numbering plan
example (figure) 30-25
explained 30-25
precedence patterns
example (figure) 30-25
explained 30-25
access lists
configuration 13-24
configuration settings (table) 13-27
configuring 13-26
deleting 13-27
finding 13-24
member details configuration settings (table) 13-28
ac user
associating with devices and pilot points 11-27
ad hoc conference
interactions with logical partitioning 27-24
agent call
barging or monitoring 29-12
alert, call pickup 5-19
alternate party diversion (APD)
example (figure) 30-14
explained 30-13
announcements
blocked precedence 30-23
blocked precedence (figure) 30-23
busy station 30-24
MLPP 30-21
unauthorized precedence 30-22
unauthorized precedence (figure) 30-23
annunciator
IPv6 25-17
application dial rules
configuring for Web Dialer 15-11
application users
configuring for Web Dialer 15-8
Attendant Console
See Cisco Unified Communications Manager Attendant Console
audio sources
configuring 31-18
creating for MOH 31-12
for MOH 31-12
managing for MOH 31-13
multicast 31-13
storing for MOH 31-12
unicast 31-13
auto call pickup
described 5-17
interactions with Cisco Unified Mobility 13-19
automated alternate routing (AAR)
MLPP interaction 30-32
B
bandwidth
insufficient with AAR for MLPP 30-32
Barge
interactions with logical partitioning 27-32
barge
activating with built-in conference bridge 1-15
built-in and shared conference bridge differences (table) 1-5
configuration checklist (table) 1-2
configuring 1-15
described 1-5
installing and activating 1-14
interactions and restrictions 1-11
intercom usage 24-6
overview 1-1
party entrance tone 1-9
PLAR support 1-12
related topics 1-16
service parameters 1-16
softkey 1-7
system requirements 1-10
BIB call information and call display 29-26
BLF
configuring for directed call park 4-23
directed call park configuration settings 4-24
BLF/SpeedDial
buttons 32-20
configuration settings (table) 4-24, 32-21
configuring 32-19
built-in bridge
See BIB
built-in conference bridge, barge 1-15
busy lamp field call pickup
configuration checklist (table) 5-7
described 5-16
example 5-17
C
Call Back
additional information for Call Back notification with phones that are running SIP 2-8
configuration checklist 2-1
description 2-2
interactions and restrictions 2-7
interactions with Call Forward, iDivert, and Voice-Mail System features 2-8
overview 2-1
setting service parameters 2-11
softkey template 2-9
suspend/resume functionality 2-5
system requirements 2-6
understanding 2-3
call classification configuration settings (table) 20-8
call display restrictions
configuration checklist (table) 3-1
configuring 3-6
configuring in translation pattern 24-26
configuring phones for 3-8
enabling 3-3
interactions
call park 3-5
conference 3-6
conference list 3-6
extension mobility 3-6
listed 3-5
voice mail 3-6
introduction 3-2
related topics 3-14
sample call flow (figure) 3-13
sample configurations
calling search spaces 3-10
call park 3-13
devices 3-10
gateways 3-10
listed 3-9
translation patterns 3-11
scenarios 3-4
service parameter for connected number display 3-14
system requirements 3-4
translation patterns for 3-7
with Cisco Extension Mobility 8-13
called digits transformation (figure) 26-12
called party
transformations
and local route groups 26-11
call forward
MLPP interaction 30-30
call forwarding
interactions with logical partitioning 27-22
calling party normalization
activating 7-15
BAT support 7-12
Call Detail Record support 7-12
calling party number type 7-17
calling party transformation CSS 7-24
CAR support 7-12
Cisco Extension Mobility support 7-13
Cisco Unified Communications Manager Assistant support 7-12
Cisco Unity Connection support 7-12
Cisco Unity support 7-12
configuration checklist 7-1
configuring 7-15
device mobility support 7-13
forwarding calls 7-11
globalizing described 7-5
information for end users 7-25
installing 7-15
interactions 7-11
localizing, described 7-7
mapping global number to local variant 7-9
phone support 7-10
related topics 7-26
restrictions 7-14
service parameters 7-15
system requirements 7-10
transferring calls 7-11
calling party transformation patterns 7-7
calling search spaces
Cisco Unified Communications Manager Assistant
configuration tips 9-21
configure display in drop-down list box 24-37
partition limitations 24-18
SUBSCRIBE (for Presence) 32-11, 32-14
call monitoring
See monitoring
call park
Cisco Unified Communications Manager Attendant Console usage 11-17
configuration checklist (table) 4-2
configuration settings (table) 4-14
configuring 4-11
configuring a number 4-13, 4-21
deleting a number 4-15
directed
via DTMF with Cisco Unified Mobility 13-13
example with MOH 31-8
finding a number 4-12
installing and activating 4-11
interactions 4-8
interactions with logical partitioning 27-27
interaction with call display restrictions 3-5
introduction 4-4
overview 4-1
restrictions 4-10
setting service parameters 4-11
system requirements 4-7
usage example 4-5
call pickup
activating 5-22
auto
described 5-17
interactions with Cisco Unified Mobility 13-19
busy 5-18
busy lamp field
configuration checklist (table) 5-7
described 5-16
call pickup group
assigning to a directory number 5-29
defining a pickup group for other group pickup 5-29
configuration checklist (table) 5-1
configuring 5-23
directed
configuration checklist (table) 5-5
described 5-12
examples 5-12
group call pickup
described 5-11
installing 5-22
interactions
call accounting 5-21
calling search space 5-21
dependency records 5-21
listed 5-20
partitions 5-21
route plan report 5-20
time of day 5-21
interactions and restrictions 5-20
interactions with logical partitioning 27-26
introducing 5-9
no answer 5-18
no bandwidth 5-18
notification 5-19
other group
configuration checklist (table) 5-3
described 5-11
overview 5-1
phone feature described 5-10
related topics 5-30
restricting access 5-18
restrictions
listed 5-22
service parameters 5-23
system requirements 5-19
using with partitions 5-18
call pickup group
configuration settings (table) 5-25
deleting 5-28
finding 5-24
call preservation
with intercom 24-6
with MLPP 30-32
call queuing 11-12
call recording
See recording
call throttling
introduction 6-1
related topics 6-3
troubleshooting 6-2
call transfer
interactions with logical partitioning 27-23
MLPP interaction 30-31
call waiting
MLPP interaction 30-31
cBarge
activating with shared conference bridge 1-15
interactions with logical partitioning 27-32
party entrance tone 1-9
PLAR support 1-12
softkey 1-8
CDR
recording for precedence calls 30-30
CEF
See Cisco Extended Functions
channel nonpreemptable 30-17
Cisco CallManager Attendant Console Server service
service parameters 11-37
understanding 11-13
Cisco Customer Response Platform
components 12-5
Cisco Extended Functions
activating for QRT 33-22
DB Change Notifier 33-6
DBL library 33-5
multiple applications in a cluster 33-8
QBEHelper 33-5
redundancy manager 33-6
screen helper and dictionary 33-6
SDI Trace and Alarm 33-6
service architecture 33-4
service architecture (figure) 33-5
service dependency 33-7
service dependency (figure) 33-7
service parameters for QRT 33-24
Cisco Extension Mobility
adding the Cisco Extension Mobility service 8-17
configuration checklist (table) 8-1
configuration example 8-16, 8-17
configuration guidelines 8-16
configuring 8-15
creating a default device profile for each Cisco Unified IP Phone type 8-22
creating the device profile for a user 8-24
description 8-5
device profiles
default 8-5
understanding 8-4
user 8-5
equivalency 8-10
illustrated (figure) 8-6
information for users 8-29
installing 8-15
interactions
bulk administration tool 8-12
call display restrictions 8-13
Cisco Unified Communications Manager Assistant 8-13
Cisco Unified Communications Manager Attendant Console 8-13
intercom 8-13
IPv6 8-14
listed 8-12
Presence 32-11
Pv6 25-17
services that are running on the same server 8-12
interactions and restrictions 8-12
interactions with logical partitioning 27-28
intercom interactions 24-7
introducing 8-4
login and logout behavior 8-7
login call flow 8-8
logout call flow 8-9
overview 8-1
related topics 8-30
restrictions 8-14
setting service parameters (table) 8-18
SIP support 8-7
subscribing phones 8-28
system requirements 8-11
user device profile, associating 8-27
using 8-29
Cisco IPMA
See Cisco Unified Communications Manager Assistant
Cisco IP Manager Assistant service
Cisco Unified Communications Manager
IPv6 25-18
MOH servers 31-9
Cisco Unified Communications Manager Assistant
architecture overview 9-6, 10-5
assistant console dialog options 9-42, 10-30
assistant console interface 9-9, 10-7
assistant interfaces 9-10, 10-8
bulk administration tool 9-13, 10-11
calling party normalization 9-13, 10-11
calling search space and partitions, configuration tips 9-21
Cisco Unified IP Phone interface 9-10, 10-8
Cisco Unified IP Phone Services, configuration tips 9-28
configuration checklist for proxy line support (table) 9-2
configuration checklist with shared line support (table) 10-2
configuration wizard for proxy line 9-18
configuring assistant phones, tips 9-30
configuring assistant proxy and incoming intercom lines 9-36
configuring manager and assigning assistant for proxy line 9-33
configuring manager and assigning assistant for shared line 10-22
configuring manager phones, tips 9-29
configuring manager primary and incoming intercom lines 9-33, 10-22
configuring shared and incoming intercom lines for assistant 10-25
database access architecture, understanding 9-10, 10-8
deleting assistant information 9-38, 10-26
deleting manager information 9-35, 10-24
dial rules configuration 9-40, 10-28
extension mobility 9-13, 10-11
installing and activating 9-17, 10-14
installing the assistant console application 10-28
interactions 9-12
intercom usage 24-6
manager and assistant configuration 10-21
manager and assistant phone configuration 9-28, 10-19
manager assistant administration interface 9-11, 10-9
manager configuration 9-42, 10-30
message waiting indicator 9-16
more information 10-31
multilevel precedence and preemption 9-15
Multilevel Precedence and Preemption (MLPP) 10-13
phones, configuration tips 9-32, 10-21
providing information to managers and assistants 9-40, 10-28
restrictions 9-12, 9-16, 10-13
route point configuration tips 9-23
setting service parameters 9-23, 10-15
starting the Cisco IP Manager Assistant service 9-28, 10-19
system configuration with proxy line 9-18
system requirements for proxy line support 9-12
system requirements for shared line support 10-9
time-of-day routing 9-15
updating assistant information 9-39, 10-27
updating manager information 9-36, 10-24
with proxy line support 9-1
with shared line support 10-1
Cisco Unified Communications Manager Attendant Console
associating devices and pilot points with ac user 11-27
call park usage 11-17
client configuration settings (table) 11-43
configuration checklist (table) 11-2
configuring 11-21
configuring attendant settings 11-43
configuring held icon timers 11-45
CorporateDirectory.txt file
creating and uploading 11-38
deleting 11-39
CTI usage 11-18
dependency records 11-45
directed call park usage 11-17
directory 11-12
extension mobility usage 11-17
firewall support 11-15
hunt groups
configuration settings (table) 11-35
deleting members 11-37
understanding 11-5
installing 11-40
installing and activating 11-20
interactions 11-17
IP phone requirements 11-16
music on hold usage 11-17
overview 11-1
PC requirements 11-15
pilot points
configuration settings (table) 11-29
configuring 11-29
deleting 11-32
finding 11-28
resetting 11-33
understanding 11-5
redundancy 11-14
related topics 11-46
restrictions 11-18
starting after installing Windows XP SP2 11-42
system requirements 11-15
users
configuration settings (table) 11-23
deleting 11-24
finding 11-22
understanding 11-5
voice-messaging requirements 11-16
Cisco Unified Communications Manager Auto-Attendant
Cisco Unified Communications Manager and the CRS engine 12-6
components 12-5
configuration checklist (table) 12-2
description 12-1
installing 12-6
managing 12-6
overview 12-4
understanding 12-3
Cisco Unified IP Phones
subscribing to Cisco Extension Mobility 8-28
Cisco Unified IP Phone Services
Cisco Unified Communications Manager Assistant
configuration tips 9-28
Cisco Unified Mobile Communicator
and Cisco Unified Mobility
configuration checklist (table) 14-6
configuration details 14-7
described 14-5
integration overview 14-1
Cisco Unified Mobility
access list configuration 13-24
access list configuration settings (table) 13-27
access list member detail configuration settings (table) 13-28
associating a DN with a remote destination profile 13-31
benefits 13-6
Cisco Unified Mobile Communicator
described 14-5
configuration checklist (table) 13-2
configuring 13-23
configuring access lists 13-26
configuring directory number for MVA 13-43
configuring dual-mode handoff settings 13-50
configuring remote destination profiles 13-31
configuring remote destinations 13-37
configuring softkeys 13-51
definitions (table) 13-4
deleting access lists 13-27
deleting remote destination profiles 13-32
deleting remote destinations 13-38
described 13-1
desktop call pickup 13-8
directed call park via DTMF 13-13
feature benefits 13-6
finding access lists 13-24
finding remote destination profiles 13-30
finding remote destinations 13-36
interactions
auto call pickup 13-19
licensing 13-18
listed 13-18
local route groups 13-19, 26-15
number of supported calls 13-18
interactions and restrictions 13-18, 14-10
interactions with logical partitioning 27-29
IPv6 25-19
list of features 13-5
midcall enterprise feature support using DTMF 13-9
migrating from Cisco Unified MobilityManager 13-23
mobile connect 13-7
mobile voice access 13-8
mobile voice access configuration settings (table) 13-44
mobility configuration
procedure 13-50
settings (table) 13-51
remote destination configuration settings (table) 13-39
remote destination profile
configuring 13-29
remote destination profile configuration settings (table) 13-32
remote destinations
configuring 13-35
restrictions
listed 13-19
send call to mobile phone 13-8
SIP URI dialing 13-14
system requirements 13-23
time-of-day access
configuration checklist (table) 13-11
described 13-10
important notes 13-12
two-stage dialing 13-10
use case scenarios
dial-via-office reverse callback 14-9
directed call park via DTMF 13-17
mobile connect 13-15
mobile voice access 13-16
time-of-day access 13-16
with Cisco Unified Mobile Communicator
overview 14-1
with Cisco Unified Mobility Advantage
Cisco Unified Mobile Communicator configuration checklist (table) 14-6
Cisco Unified Mobile Communicator configuration details 14-7
configuration checklist (table) 14-2
configuring 14-10
definitions (table) 14-4
dial-via-office reverse callback 14-8
introducing 14-3
list of features 14-4
overview 14-1
system requirements 14-10
Cisco Unified Mobility Advantage
integration overview 14-1
Cisco Unified MobilityManager
migrating to Cisco Unified Mobility 13-23
Cisco Unity
IPv6 25-17
Cisco Unity Connection
IPv6 25-17
Cisco Web Dialer
IPv6 25-18
See Web Dialer
client matter codes
BAT usage 16-5
CAR usage 16-5
configuration settings (table) 16-8
configuring 16-7
CTI, JTAPI, and TAPI usage 16-5
deleting 16-8
described 16-2
enabling for route patterns 16-9
finding 16-6
installation 16-6
interactions 16-4
requirements 16-6
restrictions 16-4
system requirements 16-6
user information 16-13
codecs
for monitoring and recording calls (figure) 29-24
code yellow state 6-1
common network facility preemption
example (figure) 30-18
example with retry timer Trr (figure) 30-19
explained 30-17
conference list
interaction with call display restrictions 3-6
conferences
IPv6 25-18
CorporateDirectory.txt file
creating and uploading 11-38
deleting 11-39
CTI
Cisco Unified Communications Manager Attendant Console usage 11-18
event delivery for monitoring and recording (figure) 29-26
interactions with logical partitioning 27-34
intercom interactions 24-6
requirements for monitoring and recording 29-27
securing TLS connection 33-8
CTI route points
Cisco Unified Communications Manager Assistant configuration tips 9-23
Customer Response Solutions, installing 12-6
custom phone rings
creating 17-3
customizing files 17-2
introduction 17-1
overview 17-1
PCM file requirements 17-3
D
database scalability 31-10
default device profiles
creating for each Cisco Unified IP Phone type 8-22
deny handling
for logical partitioning 27-16
dependency records
Cisco Unified Communications Manager Attendant Console 11-45
device mobility
and calling party normalization 7-13, 18-8
and IPv4 18-8
and IPv6 18-8
configuration checklist 18-2
configuration tips 18-10
configuring 18-9
enabling/disabling 18-11
feature interactions 18-8
feature restrictions 18-8
installing 18-9
introducing 18-3
IPv6 25-18
more information 18-20
network considerations 18-7
operations 18-3
overview 18-1
system requirements 18-9
viewing roaming parameters 18-20
device mobility groups
configuration settings (table) 18-16
configuring 18-15
deleting 18-16
finding 18-14
device mobility info
configuration settings (table) 18-19
configuring 18-18
deleting 18-19
finding 18-17
device profiles
and Cisco Extension Mobility 8-4
creating for a Cisco Extension Mobility user 8-24
default for Cisco Extension Mobility 8-5
for a Cisco Extension Mobility user 8-27
user for Cisco Extension Mobility 8-5
DHCP
IPv6 25-10
dial-via-office reverse callback
with Cisco Unified Mobility 14-8
directed call park
BLF configuration settings 4-24
Cisco Unified Communications Manager Attendant Console usage 11-17
configuration checklist (table) 4-3
configuration settings (table) 4-22
configuring BLF/Directed Call Park buttons 4-23
deleting a number 4-25
finding a number 4-20
installing and activating 4-19
interactions 4-17
interactions with logical partitioning 27-27
introduction 4-15
overview 4-1
restrictions 4-18
setting service parameters 4-20
synchronizing configuration to applicable devices 4-25
system requirements 4-16
via DTMF
with Cisco Unified Mobility 13-13
directed call pickup
basic completion (figure) 5-13
basic setup (figure) 5-12
configuration checklist (table) 5-5
described 5-12
multiple-calls completion (figure) 5-16
multiple-calls setup (figure) 5-15
rejection (figure) 5-13, 5-14, 5-15
directory
Cisco Unified Communications Manager Attendant Console, understanding 11-12
directory number
assigning a call pickup group 5-29
directory numbers
calling search space list 24-37
for intercom
configuration overview 24-29
DND
activating 19-7
adding to common phone profiles 19-10
architecture overview 19-3
configuration checklist (table) 19-1
configuring 19-7
described 19-1
device parameters (table) 19-8
feature key 19-8
hardware requirements 19-4
high priority call with DND ringer off enabled on a shared line (figure) 19-14
incoming call alert settings 19-2
installing 19-7
interactions
callback 19-5
extension mobility 19-6
hold reversion and intercom 19-5
hunt list 19-5
listed 19-4
MLPP and CER 19-5
park reversion 19-4
pickup 19-5
pickup notification 19-5
intercom usage 24-6
introducing 19-2
normal priority call with DND ringer off enabled on a nonshared line (figure) 19-12
normal priority call with DND ringer off enabled on a shared line (figure) 19-13
related topics 19-17
restrictions 19-6
service parameters 19-7
softkeys 19-7
software requirements 19-3
status notification for SCCP 19-3
status notification for SIP devices 19-3
system requirements 19-3
troubleshooting 19-15
troubleshooting errors (table) 19-16
usage examples 19-11
DNS
IPv6 25-11
domains, MLPP
identifier for MLPP 30-9
do not disturb
See DND
DSCP
mapping to call precedence 30-32
dual-mode phones
configuring handoff settings 13-50
E
end users
adding to standard end users group for Web Dialer 15-11
enterprise feature access
by two-stage dialing 13-49
H.323 configuration
options 13-45
enterprise parameters
logical partitioning 27-10
MLPP 30-40
Presence 32-13
extension mobility
Cisco Unified Communications Manager Attendant Console usage 11-17
interaction with call display restrictions 3-6
external call transfer restrictions
activating 20-6
blocking external call from transferring to external party (figure) 20-5
block offnet to offnet transfer service parameter 20-7
call classification configuration settings (table) 20-8
call classification service parameter 20-7
configuration checklist (table) 20-1
configuring 20-6
gateway configuration 20-8
installing 20-6
interactions 20-5
introducing 20-2
overview 20-1
related topics 20-9
route pattern configuration 20-9
service parameters 20-7
system requirements 20-5
transferring external calls to an external party (figure) 20-4
trunk configuration 20-8
F
features
barge 1-1
call display restrictions 3-1
call park 4-1
Cisco Extension Mobility
bulk administration tool 8-12
Cisco Unified Communications Manager Assistant
assistant console interface 9-9, 10-7
assistant interfaces 9-10, 10-8
bulk administration tool 9-13, 10-11
calling party normalization 9-13, 10-11
calling search space and partitions 9-21
Cisco Unified IP Phone interface 9-10, 10-8
Cisco Unified IP Phone Services 9-28
configuration checklist for proxy line support (table) 9-2
extension mobility 9-13, 10-11
manager assistant administration interface 9-11, 10-9
message waiting indicator 9-16
multilevel precedence and preemption 9-15
Multilevel Precedence and Preemption (MLLP) 10-13
route point 9-23
time-of-day routing 9-15
understanding architecture 9-6, 10-5
understanding database access architecture 9-10
understanding database and directory access architecture 10-8
device mobility 18-1
directed call park 4-1
external call transfer restrictions 20-1
hold reversion 22-1
immediate divert 23-1
malicious call ID (MCID) 28-2
Multilevel Precedence and Preemption (MLPP)
using with Cisco Unified Communications Manager Assistant 10-13
privacy 1-1
Web Dialer 15-1
feature safe
for Cisco Extension Mobility 8-10
file format, Ringlist.xml 17-2
firewalls and one-way media (figure) 29-25
fixed audio source
configuration settings (table) 31-25
deleting 31-24
forced authorization codes
BAT usage 16-5
CAR usage 16-5
configuration settings (table) 16-11
configuring 16-11
CTI, JTAPI, and TAPI usage 16-5
deleting 16-12
described 16-3
enabling for route patterns 16-12
finding 16-10
installation 16-6
interactions 16-4
requirements 16-6
restrictions 16-4
system requirements 16-6
user information 16-13
forwarding
local route groups 26-14
G
gateways
IPv6 25-12
geolocation filters
configuration checklist (table) 21-3
configuration settings (table) 21-20
deleting 21-19
examples (table) 21-17
finding 21-17
logical partitioning use 27-8
related topics 21-25
geolocations
and route lists 21-8
and shared lines 21-8
characteristics 21-6
configuration checklist (table) 21-1
configuration settings (table) 21-12
deleting 21-12
examples 21-8
examples (table) 21-8
finding 21-10
identifiers 21-8
logical partitioning usage 27-10
interactions 21-9
intercluster trunk error handling with location conveyance 21-23
location conveyance feature interactions 21-23
logical partitioning feature interactions with midcall change 27-19
logical partitioning handling 27-19
logical partitioning use 27-8
overview 21-6
related topics 21-25
SIP trunk error handling with location conveyance 21-22
source information 21-7
globalizing calling party number
activating 7-15
BAT support 7-12
Call Detail Record support 7-12
calling party number type 7-17
CAR support 7-12
Cisco Extension Mobility support 7-13
Cisco Unified Communications Manager Assistant support 7-12
Cisco Unity Connection support 7-12
Cisco Unity support 7-12
configuration checklist 7-1
configuring 7-15
described 7-5
device mobility support 7-13
example 7-5
forwarding 7-11
gateway support 7-6
information for end users 7-25
installing 7-15
interactions 7-11
mapping global number to local variant 7-9
phone support 7-10
related topics 7-26
restrictions 7-14
service parameters 7-15
system requirements 7-10
transferring 7-11
group call pickup
configuration checklist (table) 5-1
described 5-11
H
H.323
IPv6 25-19
H.323 gateway
configuring for enterprise feature access
options 13-45
configuring for system remote access
no hairpinning 13-45
using hairpinning 13-47
held icon timers, configuring 11-45
hold reversion
alerting operations (table) 22-4
call focus operations 22-5
call focus priority 22-12
configuration checklist (table) 22-1
configuration tips 22-12
configuring 22-11
configuring call focus priority 22-13
configuring call reversion timer settings 22-14
description 22-3
installing 22-11
interactions
call park 22-9
CTI applications 22-10
listed 22-9
MLPP 22-9
music on hold 22-9
introducing 22-2
more information 22-15
overview 22-1
providing information to users 22-15
restrictions 22-10
retrieving reverted calls 22-5
supported devices 22-8
supported phone models 22-8
system requirements 22-8
timer deactivation 22-6
timers 22-11
troubleshooting 22-15
hunt groups
broadcast, understanding 11-11
circular, understanding 11-9
configuration settings (table) 11-35
configuring members 11-34
deleting members 11-37
linked, understanding 11-8
understanding 11-5
hunt pilots
interactions with logical partitioning 27-33
I
immediate divert
call-processing requirements 23-3
configuration checklist (table) 23-1
configuring 23-10
installing and activating 23-10
interactions
call detail records 23-8
call forward 23-8
conference 23-8
hunt list 23-8
listed 23-7
MLPP 23-7
interactions and restrictions 23-7
introducing 23-2
overview 23-1
phone display messages 23-5
related topics 23-11
requirements for incoming calls 23-4
requirements for outgoing calls 23-4
restrictions 23-8
setting service parameters 23-10
softkey requirements 23-3
system requirements 23-3
using 23-5
indication enabled 30-12
insufficient bandwidth, AAR for MLPP 30-32
intercluster trunks
configuration requirement for logical partitioning 27-20
location conveyance 21-22
logical partitioning interaction with geolocation conveyance 27-18
intercom
and IPv4 24-7
and IPv6 24-7
barge usage 24-6
calling search spaces
configuration overview 24-15
configuration settings (table) 24-17
configuring 24-16
deleting 24-19
finding 24-15
call preservation 24-6
Cisco Extension Mobility interactions 24-7
Cisco Unified Communications Manager Assistant 9-16
Cisco Unified Communications Manager Assistant usage 24-6
configuration checklist (table) 24-1
configuring 24-8
CTI interactions 24-6
described 24-1
directory numbers
configuration overview 24-29
configuration settings (table) 24-32
configuring 24-30
finding 24-29
DND usage 24-6
installing and activating 24-8
interactions 24-5
IP phones supported 24-4
IPv6 25-19
overview 24-2
partitions
calling search space limitations (table) 24-12
configuration settings (table) 24-11
configuring 24-10
deleting 24-14
finding 24-9
restrictions 24-5
SRST usage 24-6
system requirements 24-4
translation patterns
configuration overview 24-20
configuration settings (table) 24-22
configuring 24-21
deleting 24-28
finding 24-20
using 24-38
with Cisco Extension Mobility 8-13
intercom directory numbers
synchronizing configuration to applicable devices 24-37
intercom partitions
synchronizing configuration to applicable devices 24-13
IPMA, Cisco
See Cisco Unified Communications Manager Assistant
IPv6
activating 25-21
additional Cisco documentation 25-32
annunciator 25-17
call admission control 25-6
call detail records 25-17
call processing 25-6
Cisco Certificate Authority Proxy Function 25-17
Cisco Extension Mobility 25-17
Cisco Unified Communications Manager Assistant 25-18
Cisco Unified Communications Manager server 25-6
Cisco Unified IP Phones 25-8
Cisco Unified Mobility 25-19
Cisco Unity 25-17
Cisco Unity Connection 25-17
Cisco Web Dialer 25-18
CLI commands 25-21
conferences 25-18
configuration checklist (table) 25-2
configuration settings in Cisco Unified CM Administration (table) 25-27
CTI 25-5
device mobility 25-18
DHCPv6 25-10
DNS 25-11
DSCP 25-18
enterprise parameters (table) 25-25
Ethernet IPv6 configuration settings (table) 25-21
gateways 25-12
H.323 devices 25-19
installing 25-21
interactions 25-16
intercom 25-19
media termination points (MTP) 25-12
monitoring and recording 25-19
music on hold 25-19
overview 25-5
phone web browser 25-20
Quality Report Tool (QRT) 25-19
Real-Time Monitoring Tool (RTMT) 25-18
related topics 25-32
restrictions 25-16
RSVP 25-19
SDL 25-19
service parameters (table) 25-25
SIP Phones 25-19
SIP trunks 25-13
system requirements 25-16
T.38 Fax 25-20
TFTP server 25-15
transfer 25-20
troubleshooting 25-32
video 25-20
J
join
interactions with logical partitioning 27-24
join across lines
interactions with logical partitioning 27-24
L
licensing
interactions with Cisco Unified Mobility 13-18
lines, interaction with MLPP 30-30
localizing calling party number
activating 7-15
BAT support 7-12
Call Detail Record support 7-12
calling party transformation CSS 7-24
calling party transformations patterns 7-7
CAR support 7-12
Cisco Extension Mobility support 7-13
Cisco Unified Communications Manager Assistant support 7-12
Cisco Unity Connection support 7-12
Cisco Unity support 7-12
configuration checklist 7-1
configuring 7-15
described 7-7
device mobility support 7-13
example 7-8
forwarding 7-11
information for end users 7-25
installing 7-15
interactions 7-11
mapping global number to local variant 7-9
phone support 7-10
related topics 7-26
restrictions 7-14
system requirements 7-10
transferring 7-11
local offnet access
managing in a centralized mode (figure) 26-6
local route groups
and called party transformations 26-11
and Cisco Unified Mobility 26-15
and forwarding 26-14
and route plan report 26-14
and supplementary services 26-14
binding a provisioned route group 26-4
called digits transformation (figure) 26-12
described 26-4
installing and activating 26-15
interactions 26-13
interactions and restrictions 26-13
interactions with Cisco Unified Mobility 13-19
introduction 26-3
mixed route list restrictions 26-15
overview 26-1
provisioning local offnet access with (figure) 26-8
provisioning local offnet access without (figure) 26-7
provisioning TEHO with (figure) 26-11
provisioning TEHO without (figure) 26-10
restrictions 26-15
routing with 26-5
simple local routing 26-6
supported devices 26-13
system requirements 26-13
with TEHO 26-9
location conveyance
across intercluster trunks 21-22
across SIP trunks 21-22
configuration 21-25
configuration checklist (table) 21-4
example PIDF-LO 21-24
feature interactions with midcall geolocation change 21-23
handling a received geolocation 21-23
intercluster trunk error handling for geolocation information 21-23
related topics 21-25
SIP trunk error handling for geolocation information 21-22
logical partitioning
allow and deny policies 27-6
architecture overview 27-8
configuration checklist (table) 27-1
configuration upon upgrade 27-43
configuring 27-36
deny handling 27-16
described 27-1
device types and associated Cisco Unified CM devices (table) 27-5
enterprise parameters 27-10
feature interactions with midcall geolocation change 27-19
geolocation configuration 27-37
geolocation filter configuration 27-37
geolocation identifiers
usage 27-10
geolocation usage for shared lines and route lists 27-10
handling for basic call 27-17
handling received geolocation 27-19
identifiers 27-5
interactions
ad hoc conference, join, join across lines 27-24
Barge, cBarge, Remote Resume 27-32
call forwarding 27-22
call park and directed call park 27-27
call pickup 27-26
call transfer 27-23
Cisco Extension Mobility 27-28
Cisco Unified Mobility 27-29
CTI handling 27-34
hunt pilots 27-33
listed 27-21
meet-me conference 27-25
route lists 27-33
shared lines 27-31
interaction with geolocation conveyance across SIP and intercluster trunks 27-18
introducing 27-4
limitations 27-34
LPPolicyManager 27-13
LPSession infrastructure 27-17
policies
described 27-11
example 27-11
policy
configuration settings (table) 27-40
configuring 27-39
deleting record 27-39
finding 27-37
policy checking 27-17
policy configuration 27-37
policy matching 27-16
policy search algorithm
example (table) 27-15
explained 27-14
policy tree
described 27-13
example (figure) 27-13
related topics 27-44
SIP or intercluster trunk configuration requirement 27-20
system requirements 27-21
TRAI regulations
applicability 27-6
history 27-7
troubleshooting 27-44
use of geolocations and geolocation filters 27-8
login call flow
Cisco Extension Mobility 8-8
logout call flow
Cisco Extension Mobility 8-9
LPPolicyManager
and logical partitioning 27-13
LPSession infrastructure
for logical partitioning 27-17
M
malicious call ID
adding a softkey template 28-7
configuration checklist (table) 28-1
configuring alarms 28-6
explained 28-2
feature code 28-3
giving MCID to users 28-7
installing 28-5
interactions
alarms 28-4
call detail records 28-4
conference calls 28-4
extension mobility 28-4
listed 28-4
overview 28-2
related topics 28-9
removing MCID feature 28-8
restrictions 28-5
setting service parameters 28-6
system requirements 28-3
troubleshooting 28-9
using 28-3
malicious call identification (MCID)
See malicious call ID
max list box enterprise parameter
calling search space 24-37
meet-me conference
interactions with logical partitioning 27-25
MGCP
and MLPP 30-32
MLPP
activating 30-39
announcements
blocked precedence 30-23
blocked precedence (figure) 30-23
busy station 30-24
explained 30-21
unauthorized precedence 30-22
unauthorized precedence (figure) 30-23
automated alternate routing (AAR) 30-32
call forward 30-30
call preservation 30-32
call transfer 30-31
call waiting 30-31
CDR recording 30-30
configuration checklist (table) 30-1
described 30-1
domain 30-9
enterprise parameters 30-40
hierarchical configuration 30-29
indication 30-12
installing 30-39
interactions 30-37
introducing 30-3
line feature interaction 30-30
mapping to DSCP 30-32
MGCP 30-32
numbering plan
example (figure) 30-25
explained 30-25
precedence
alternate party diversion (APD) 30-13
alternate party diversion example (figure) 30-14
call setup 30-12
explained 30-5
patterns 30-11
precedence patterns
example (figure) 30-25
explained 30-25
preemption
common network facility 30-17
common network facility example (figure) 30-18
common network facility example with retry timer Trr (figure) 30-19
details 30-15
enabled 30-15
explained 30-8
receiving 30-15
user access 30-15
user access channel nonpreemptable 30-17
user access example (figure) 30-16
PRI 30-32
service parameter 30-29
shared lines 30-31
supplementary services
call forwarding 30-34
call pickup 30-36
call transfer 30-35
hunt pilots and hunt lists 30-36
multiple appearance lines 30-33
overview 30-33
three-way calling 30-35
terminology 30-4
trunk selection
example (figure) 30-28
explained 30-26
mobile connect
feature interactions 13-18, 14-10
overview 13-4
mobile voice access
configuration settings (table) 13-44
directory number 13-43
mobility softkeys
configuring 13-51
modifying files 17-2
MOH
See music on hold (MOH)
monitoring
adding user for application (figure) 29-30
adding user to groups (figure) 29-31
agent call 29-12
agent cannot control a monitoring call (figure) 29-10
agent conferences in the supervisor (figure) 29-14
agent in a conference (figure) 29-13
architecture (figure) 29-5
BIB 29-26
call characteristics 29-23
call information 29-26
call preservation 29-25
codec for calls (figure) 29-24
configuration checklist (table) 29-1
configuring 29-29
configuring calling search spaces (figure) 29-32
configuring tones (figure) 29-31
CTI event delivery (figure) 29-26
CTI requirements 29-27
described 29-1
firewalls (figure) 29-25
hardware requirements 29-27
interactions listed 29-27, 29-28
interactions with CTI and JTAPI/TSP applications 29-28
interactions with other features 29-28
invocation of a session 29-8
IPv6 25-19
multiple sessions (figure) 29-12
notification tones 29-23
one-way media 29-25
one-way media (figure) 29-25
overview (figure) 29-4
play tone behavior 29-23
related topics 29-37
restrictions
listed 29-28
security 29-29
with intercom 29-29
service parameters 29-36
session (figure) 29-9
session flow (figure) 29-8
simultaneous with recording (figure) 29-22
streaming through the agent IP phone (figure) 29-6
supervisor conferences in another supervisor (figure) 29-15
supervisor transfers the monitoring call (figure) 29-10
supported devices 29-7
system requirements 29-27
terminology 29-3
turn on IP phone BIB to allow (figure) 29-29
MTP
IPv6 25-12
multicast
audio sources for MOH 31-13
configuration checklist (table) 31-3
explained 31-13
multilevel precedence and preemption
See MLPP
music on hold
IPv6 25-19
music on hold (MOH)
audio files
deleting 31-34
displaying 31-32
managing 31-32
uploading 31-33
audio sources
configuration settings (table) 31-21
deleting 31-20
explained 31-12
finding 31-18
call park example 31-8
characteristics 31-6
Cisco Unified Communications Manager Attendant Console usage 11-17
configuration checklist (table) 31-1
creating audio sources 31-12
database scalability 31-10
definitions 31-4
described 31-1
failover and fallback 31-17
features
manageability 31-10
server manageability 31-9
server redundancy 31-9
server scalability 31-9
fixed audio source
configuration settings (table) 31-25
configuring 31-24
deleting 31-24
described 31-23
functionality 31-7
list of topics 31-1
managing audio sources 31-13
monitoring performance
overview (table) 31-4
service states 31-35
requirements and limits 31-16
server configuration settings (table) 31-28
servers
characteristics 31-8
database requirements 31-9
explained 31-11
finding 31-25
manageability 31-9
perfmon counters 31-35
redundancy 31-9
resetting 31-27
scalability 31-9
synchronizing configuration 31-27
storing audio sources 31-12
supported features 31-8
transfer hold example 31-8
understanding 31-4
user hold example 31-8
N
nonpreemptable user access channel 30-17
notification tones for monitoring and recording 29-23
numbering plan
MLPP (figure) 30-25
MLPP access control 30-25
O
other group pickup
configuration checklist (table) 5-3
described 5-11
P
parameters, service
CDR 28-6
partitions
restricting access 5-18
using call pickup 5-18
Web Dialer support 15-10
party entrance tone
barge, cBarge, single button barge 1-9
PCM file requirements for custom ring types 17-3
perfmon counters
counter descriptions (table) 31-35
using to view MOH servers 31-35
phones
and call display restrictions 3-8
custom rings
overview 17-1
PCM file requirements 17-3
interaction with Presence 32-5
IPv6 and web browser 25-20
physical locations
configuration settings (table) 18-13
configuring 18-13
deleting 18-14
finding 18-12
PIDF-LO
example 21-24
pilot points
associating with the ac user 11-27
configuration settings (table) 11-29
configuring 11-29
deleting 11-32
finding 11-28
resetting 11-33
synchronizing configuration 11-33
understanding 11-5
PLAR
for barge, cBarge, and single button barge 1-12
policies
logical partitioning
described 27-11
example 27-11
policy
checking
for logical partitioning 27-17
configuration for logical partitioning 27-37
logical partitioning
configuration settings (table) 27-40
configuring 27-39
deleting record 27-39
finding 27-37
matching 27-16
variations in policy configuration (table) 27-15
policy search algorithm
for logical partitioning
example (table) 27-15
explained 27-14
policy tree
for logical partitioning 27-13
logical partitioning (figure) 27-13
precedence
alternate party diversion (APD)
example (figure) 30-14
explained 30-13
blocked 30-23
blocked (figure) 30-23
busy station 30-24
call setup 30-12
CDR recording 30-30
explained 30-5
patterns
access control 30-25
MLPP (figure) 30-25
setup 30-11
unauthorized 30-22
unauthorized (figure) 30-23
preemption
common network facility 30-17
common network facility example (figure) 30-18
common network facility example with retry timer Trr (figure) 30-19
details 30-15
enabled 30-15
explained 30-8
receiving 30-15
user access 30-15
user access channel nonpreemptable 30-17
user access example (figure) 30-16
Presence
authorization 32-9
BLF/SpeedDial
buttons, configuring 32-20
configuration settings (table) 4-24, 32-21
configuring 32-19
configuration checklist (table) 32-1
feature interactions and restrictions 32-12
groups
applying 32-18
configuration example 32-8
configuration settings (table) 32-16
explained 32-7
interaction examples 32-9
interaction with Cisco Extension Mobility 32-11
interaction with phones and trunks 32-5
interaction with route lists 32-6
more information 32-22
request examples 32-5
SUBSCRIBE calling search space 32-11, 32-14
tips for presence group and presence authorization 32-19
PRI and MLPP 30-32
privacy
activating 1-15
configuration checklist (table) 1-4
configuring 1-15
described 1-9
installing and activating 1-14
interactions and restrictions 1-11
overview 1-1
related topics 1-16
service parameters 1-16
system requirements 1-10
privacy on hold
activating 1-15
configuration checklist (table) 1-4
configuring 1-15
described 1-10
installing and activating 1-14
interactions and restrictions 1-11
related topics 1-16
service parameters 1-16
system requirements 1-10
proxy user, creating for Web Dialer 15-12
Q
QRT
activating 33-15
activating CEF service 33-22
adding softkey template to phones 33-20
alarms and traces 33-22
architecture overview 33-4
can't make calls (figure) 33-14
can't make calls (table) 33-14
Cisco Extended Functions service 33-7
components 33-4
configuration checklist (table) 33-2
configuring 33-16
configuring softkey template in common device configuration 33-19
creating softkey template 33-17
description 33-3
extended menu choices 33-10
information to users 33-30
installing 33-15
interactions 33-15
IP phone support 33-6
IPv6 25-19
overview 33-1
phone configuration (figure) 33-21
phone interface (figure) 33-11
phone interface display (figure) 33-10
phone recently rebooted (table) 33-13
problem categories (table) 33-11
problems with last call (table) 33-13
problem with phone that recently rebooted (figure) 33-14
QRT Viewer 33-25
reason codes (table) 33-11
related topics 33-32
reporting problem with current call (figure) 33-12
reporting problem with last call (figure) 33-13
reports
described 33-26
fields by supported category 33-28
restrictions 33-15
securing signaling connections 33-8
serviceability features 33-21
setting service parameters 33-24
softkey 33-17
softkey layout configuration (figure) 33-19
softkey template configuration window (figure) 33-17
softkey template configuration window after copy (figure) 33-18
system requirements 33-6
troubleshooting 33-31
user interface 33-9
using 33-9
voice quality feedback (figure) 33-10
Quality Report Tool (QRT)
See QRT
R
recording
adding user for application (figure) 29-30
adding user to groups (figure) 29-31
agent conference (figure) 29-20
application-invoked 29-16
application-invoked (figure) 29-17
architecture (figure) 29-5
automatic 29-16
automatic (figure) 29-17
barged call (figure) 29-20
BIB 29-26
call characteristics 29-23
call display 29-26
call information 29-26
call preservation 29-25
calls do not survive agent hold (figure) 29-18
codec for calls (figure) 29-24
configuration checklist (figure) 29-1
configuring 29-29
configuring calling search spaces (figure) 29-32
configuring tones (figure) 29-31
creating a route pattern for the recorder (figure) 29-35
creating recorder redundancy (figure) 29-36
creating SIP trunk that points to the recorder (figure) 29-34
CTI event delivery (figure) 29-26
CTI requirements 29-27
described 29-1
enabling for a line appearance (figure) 29-33
firewalls (figure) 29-25
hardware requirements 29-27
interactions listed 29-27, 29-28
interactions with CTI and JTAPI/TSP applications 29-28
interactions with other features 29-28
IPv6 25-19
limiting codec usage 29-24
modes 29-16
notification tones 29-23
one-way media 29-25
one-way media (figure) 29-25
overview (figure) 29-4
play tone behavior 29-23
profiles
creating (figure) 29-33
recorder as SIP trunk device 29-16
related topics 29-37
restrictions
security 29-29
with intercom 29-29
service parameters 29-36
simultaneous with monitoring (figure) 29-22
streaming through the agent IP phone (figure) 29-6
supported devices 29-7
system requirements 29-27
terminology 29-3
turn on IP phone BIB to allow (figure) 29-29
Redirector servlet
configuring 15-10
redundancy
Cisco Unified Communications Manager Attendant Console 11-14
creating for recorders (figure) 29-36
MOH servers 31-9
Web Dialer 15-3
remote destination profiles
associating a directory number 13-31
configuration 13-29
configuration settings (table) 13-32
configuring 13-31
deleting 13-32
finding 13-30
remote destinations
configuration settings (table) 13-39
deleting 13-38
finding 13-36
Remote Resume
interactions with logical partitioning 27-32
requirements
Call Back 2-6
Cisco Extension Mobility 8-11
Cisco Unified Mobility 13-23
with Cisco Unified Mobility Advantage 14-10
device mobility 18-9
hold reversion 22-8
retry timer Trr example (figure) 30-19
reverse callback
dial-via-office with Cisco Unified Mobility 14-8
reverted calls 22-5
Ringlist.xml file format 17-2
route groups
binding to a local route group 26-4
local
and called party transformations 26-11
and forwarding 26-14
and route plan report 26-14
and supplementary services 26-14
binding a provisioned route group 26-4
called digits transformation (figure) 26-12
described 26-4
installing and activating 26-15
interactions 26-13
introduction 26-3
mixed route list restrictions 26-15
provisioning local offnet access with (figure) 26-8
provisioning local offnet access without (figure) 26-7
provisioning TEHO with (figure) 26-11
provisioning TEHO without (figure) 26-10
restrictions 26-15
routing with 26-5
supported devices 26-13
system requirements 26-13
route lists
and geolocations 21-8
interactions with logical partitioning 27-33
interaction with Presence 32-6
logical partitioning geolocation usage 27-10
route patterns
creating for the recorder (figure) 29-35
route plan report
and local route groups 26-14
routing
simple with local route groups 26-6
RSVP
IPv6 25-19
S
SCCP
status notification for DND 19-3
security
Cisco Unified Communications Manager Assistant 9-27, 10-18
Presence authorization 32-9
with monitoring feature 29-29
with recording feature 29-29
service parameters
barge 1-16
CDR 28-6
external call transfer restrictions 20-7
for call pickup 5-23
for Cisco Extension Mobility (table) 8-18
for monitoring and recording 29-36
for recording and monitoring (figure) 29-32
MLPP 30-29
Presence 32-13
privacy 1-16
privacy on hold 1-16
Web Dialer 15-6
services
adding the Cisco Extension Mobility service 8-17
supplementary for MLPP 30-33
shared conference bridges and cBarge 1-15
shared lines
and geolocations 21-8
interactions with logical partitioning 27-31
logical partitioning geolocation usage 27-10
MLPP interaction 30-31
single button barge
party entrance tone 1-9
PLAR support 1-12
SIP
DND status notification 19-3
recorder as SIP trunk device 29-16
support for Cisco Extension Mobility 8-7
trunks
creating to point to the recorder (figure) 29-34
URI dialing with Cisco Unified Mobility 13-14
SIP trunks
configuration requirement for logical partitioning 27-20
IPv6 25-13
location conveyance 21-22
logical partitioning interaction with geolocation conveyance 27-18
softkeys
barge 1-7
cBarge 1-8
configuring mobility 13-51
templates for MCID 28-7
SRST
intercom usage 24-6
supplementary services
call forwarding 30-34
call pickup 30-36
call transfer 30-35
hunt pilots and hunt lists 30-36
multiple appearance lines 30-33
overview 30-33
three-way calling 30-35
system remote access
H.323 configuration
no hairpinning 13-45
using hairpinning 13-47
system requirements
call pickup 5-19
T
T.38 Fax
IPv6 25-20
tail end hop off (TEHO)
and local route groups 26-9
TEHO
and local route groups 26-9
templates, softkey
MCID 28-7
TFTP
IPv6 25-15
time-of-day access
with Cisco Unified Mobility
configuration checklist (table) 13-11
described 13-10
important notes 13-12
TLS, securing connection to CTI 33-8
trace settings, Web Dialer 15-13
transfer
external call transfer restrictions 20-1
IPv6 25-20
transfer hold, example with MOH 31-8
transformations
called party with local route groups 26-11
translation patterns
for call display restrictions 3-7
Trr retry timer preemption example (figure) 30-19
trunks
interaction with Presence 32-5
IPv6 and SIP trunks 25-13
selection for MLPP
example (figure) 30-28
explained 30-26
U
unicast
audio sources for MOH 31-13
explained 31-13
URI
dialing with Cisco Unified Mobility 13-14
user hold, example with MOH 31-8
users
Cisco Unified Communications Manager Attendant Console
configuring 11-21
understanding 11-5
V
video
IPv6 25-20
voice mail
interaction with call display restrictions 3-6
W
Web Dialer
activating 15-5
adding users to standard Cisco Unified Communications Manager end users group 15-11
configuration checklist (table) 15-1
configuring 15-6
configuring application dial rules 15-11
configuring for local language 15-9
configuring Redirector servlet 15-10
creating a proxy user 15-12
installing 15-5
interactions 15-4
interactions and restrictions 15-4
introducing 15-2
locale settings in Microsoft Internet Explorer (figure) 15-10
overview 15-1
partition support 15-10
redundancy 15-3
related topics 15-14
restrictions 15-5
secure TLS connection 15-8
service parameters 15-6
servlet
Redirector 15-3
system requirements 15-4
trace settings 15-13