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Cisco Unified Communications Manager System Guide, Release 7.0(1)
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Index
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Preface
- Understanding Cisco Unified Communications Manager
- Understanding Cisco Unified Communications Manager System Configuration
- Dial Plan Architecture
- User Configuration and Credential Policy
- Media Resources
- Voice Mail and Messaging Integration
- System Features
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Devices and Protocols
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Understanding Cisco Unified Communications Manager Voice Gateways
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Understanding IP Telephony Protocols
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Understanding Session Initiation Protocol
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Understanding Cisco Unified Communications Manager Trunk Types
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Cisco Unified IP Phones
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Understanding Video Telephony
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Computer Telephony Integration
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Cisco ATA 186
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- System Maintenance
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Feedback
Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
See automated alternate routing (AAR)
abbreviated dial
described 44-41
access log 4-3
access privileges
roles 4-2
ad hoc conferences
Advanced Ad Hoc Conference Enabled 25-11
description 25-6
Drop Ad Hoc Conference 25-10
initiating 25-6
limitations 25-13
linear conference linking 25-8
Non-linear Ad Hoc Conference Linking Enabled 25-12
nonlinear conference linking 25-9
restrictions for phone that is running SIP 25-12
service parameters 25-10
using cBarge softkey 25-7
using Join softkey 25-7
administrator tools
BAT 48-1
CAR 48-2
Cisco Unified Serviceability 48-1
more information 48-3
overview 48-1
Advanced Ad Hoc Conference Enabled service parameter 25-11
alarms
DHCP 13-4
alternate routing
video 45-9
amwi
described 44-28
analog telephony protocols
CAS 41-5
described 41-3
E&M signaling 41-4
ground-start signaling 41-4
loop-start signaling 41-4
announcements 24-4
announcements (table) 24-4
annunciator
announcements 24-4
announcements (table) 24-4
configuration checklist (table) 24-5
dependency records 24-5
limitations 24-3
more information 24-6
overview 24-1
planning configuration 24-2
system requirements 24-3
tones 24-4
troubleshooting 24-5
understanding 24-1
appliance 1-1
application dial rules
configuration design 19-1
configuration error checking 19-2
more information 19-8
application profiles 21-4
application user
associating devices 21-4
configuration checklist (table) 21-6
described 21-1
more information 21-7
ATA 186 features 47-1
attendant console
See Cisco Unified Communications Manager Attendant Console
audio quality 8-1
authentication
user 20-4
using with credential policy 22-2
automated alternate routing (AAR)
and hunt pilots 17-4
and remote gateways 17-4
described 17-2
dial prefix matrix example (table) 17-3
enable service parameter 17-3
example 17-2
line/DN and AAR groups (table) 17-2
autoregistration
configuration checklist (table) 12-3
described 12-1
more information 12-4
multiple protocol support 12-2
understanding 12-1
B
back to back user agent
SIP 42-25
balanced call processing
explained 6-2
bandwidth
allocation of 8-1
calculations for admission control 8-4
management for video 45-8
used by Cisco Unified Communications Manager 5-8
used by codec types (table) 5-9
barge
described 44-28
Basic Rate Interface (BRI) 40-2, 41-6
BAT 48-1
BLF buttons 44-19
BRI 40-2
Bulk Administration Tool
See BAT
Busy Lamp Field (BLF) buttons 44-19
buttons
directories 44-43
messages 44-43
C
call admission control 5-14
gatekeepers
components 8-8
explained 8-6
in a distributed setting (figure) 8-7
locations
explained 8-1
illustrated (figure) 8-2
overview 8-1
trunks 8-6
call completion, QSIG supplementary service
See Cisco Call Back
call control 23-2
call coverage
call forwarding 17-12
described 17-11
hunting 17-12
maximum hunt timer 17-12
personal preferences 17-13
call detail records (CDRs)
described 48-2
video 45-12
call diagnostics and voice quality metrics
described 44-32
call display restrictions
configuring in translation pattern 17-43
call diversion (forwarding), QSIG supplementary service 41-9
called party
transformations settings 17-39
transformations settings (table) 17-40
caller identification
restrictions 17-42
support for device control protocols (table) 17-47
support vs. device control protocols 17-47
types 17-42
call failure, avoiding 28-5
call forward
call forward all
call forward all loop prevention 44-30
CFA destination override 44-30
described 44-30
call forward busy
described 44-31
call forward no answer
described 44-31
call forward no coverage
described 44-32
described 18-6
in multiple voice-mail systems 30-5
multiple voice-mail systems examples 30-6
SIP 42-13
call forward busy
described 44-31
call forwarding
described 17-12
call forward no answer
described 44-31
call forward no coverage
described 44-32
call hold
SIP 42-13
calling line
SIP 42-13
calling name presentation
SIP 42-13
calling party
normalization 17-20
presentation settings 17-42
restriction settings 17-42
transformations 17-35
transformations settings 17-36
transformations settings (table) 17-37, 17-44
calling search spaces
dependency records 15-4
examples 15-3
explained 15-1
guidelines and tips 15-3
list of topics 15-1
more information 15-4
search for phones 44-42
call park
described 44-32
call park Busy Lamp Field (BLF) buttons 44-19
call pickup
call preservation
explained 11-4
scenarios (table) 11-5
call processing
balanced load explained 6-2
by Cisco Unified Communications Manager 2-2
combined with redundancy (figure) 7-4
calls
making and receiving multiple per directory number 18-7
on-hook call transfer 44-38
video 45-2
call select
described 44-33
call transfer
QSIG supplementary service 41-10
SIP 42-12
using hookflash 30-6
call waiting
described 18-7
CAR overview 48-2
Catalyst 4000
4224 voice gateway switch 40-7
access gateway module 40-7
Catalyst 4224 Voice Gateway Switch 40-7
Catalyst 6000
Cisco Communication Media Module 40-7
configuration illustrated (figure) 29-7
FXS analog interface module 40-6
hookflash transfer 40-6
T1/E1 line card 40-6
CDR
described 48-2
CDR Analysis and Reporting (CAR) 48-2
centralized TFTP
configuration tips 10-10
master TFTP server 10-9
overview 10-9
secure clusters 10-10
CFA Destination Override service parameter 18-7, 44-30
channel associated signaling (CAS) 40-2, 41-5
characters, special
configuring 17-21
described (table) 17-26
Cisco ATA 186
configuration checklist (table) 47-2
connecting to Cisco Unified Communications Manager 47-1
more information 47-2
Cisco Call Back
described 41-9
Cisco Catalyst 4000 29-5
Cisco Catalyst 6000 29-6
Cisco Communication Media Module (CMM) 40-7
Cisco Conference Bridge (WS-SVC-CMM) 25-3
Cisco DPA
illustrated (figure) 33-2
integration overview 33-1
more information 33-3
Cisco DSP
more information 29-10
NM-HD supported gateways 29-8
NM-HDV2 supported gateways 29-8
NM-HDV supported gateways 29-8
overview 29-1
supported gateways 29-5
supported routers 29-5
understanding 29-1
Cisco IP Communicator
default phone button template 44-18
described 44-10
Cisco IP SoftPhone profiles 21-6
Cisco Messaging Interface
See CMI
Cisco SIP endpoints
SIP profile 42-32
Cisco TelePresence
described 44-11
Cisco TFTP service
alternate Cisco file servers 10-8
configuration checklist (table) 10-11
list of topics 10-1
more information 10-11
overview 10-1
understanding 10-5
Cisco Unified CM User Options 44-44
Cisco Unified Communications
applications 2-2
call processing 2-2
client 2-3
clients 2-3
components 2-1
configuring system 3-1
infrastructure 2-3
more information 2-4
network 2-4
overview 2-1
support 2-1
supported applications 2-2
Cisco Unified Communications Manager
additional documentation 1-3
bandwidth usage 5-8
benefits 1-2
call processing 2-2
configuration 5-3
CTI redundancy 46-8
groups
configuring 5-3
described 7-1
illustrated (figure) 7-2
introduction 1-1
key features 1-2
more information 1-3
redundancy 7-1
server, configuring 5-1
supported voice codecs 5-8
voice mail connectivity 30-1
Cisco Unified Communications Manager Assistant
softkey templates
described 44-22
Cisco Unified Communications Manager JTAPI
using credential policy 22-3
using user directory 22-3
Cisco Unified Communications Manager TAPI
using credential policy 22-3
Cisco Unified IP Phones
See also phones
12 SP+, described 44-9
30 VIP, described 44-9
3951 44-9
7902, described 44-8
7905, described 44-7
7906, described 44-7
7910, described 44-7
7911, described 44-6
7912, described 44-6
7914 Expansion Module, described 44-5, 44-6
7940, described 44-4
7941, described 44-4
7960, described 44-3
7961, described 44-3
7970, described 44-3
7971, described 44-3
7985, described 44-8
Cisco Unified IP Conference Station 7935, described 44-9
Cisco Unified IP Conference Station 7936, described 44-8
directories button 44-43
features
abbreviated dial 44-41
audible message waiting indicator 44-28
barge 44-28
call diagnostics and voice quality metrics 44-32
call forward all 44-30
call forward busy 44-31
call forward no answer 44-31
call forward no coverage 44-32
call park 44-32
call pickup 44-32
notification 1
call select 44-33
conference linking 44-34
conference list 44-34
connected number display 44-34
described 44-27
device mobility 44-34
directed call park 44-35
direct transfer 44-34
do not disturb 44-35
hold reversion 44-36
immediate divert 44-36
intercom 44-36
join 44-37
log out of hunt groups 44-37
malicious call ID 44-37
mobile connect and mobile voice access 44-38
monitoring and recording 44-38
peer-to-peer image distribution 44-39
privacy 44-28
quality report tool 44-39
secure tone 44-40
service URL 44-40
speed dial 44-41
identifying TFTP server 10-7
messages button 44-43
overview 44-1
SIP
3951, described 44-9
models supported 44-10
supported models
described (table) 44-3
listed 44-2
that are running SIP
default phone button template (advanced) 44-18
default phone button template (basic) 44-18
NTP reference 5-5
that support SIP
PLAR 42-31
Cisco Unified IP Phone Services
configuration checklist (table) 36-3
dependency records 36-3
guidelines and tips 36-2
more information 36-4
overview 36-1
understanding 36-1
Cisco Unified Mobile Communicator
described 44-11
Cisco Unified Personal Communicator
described 44-11
Cisco Unity
configuration checklist (table) 32-5
connections with the phone system (figure) 32-2
integrated mailbox configuration 32-4
messaging integration
description 32-2
overview 32-1
more information 32-9
system requirements 32-1
Cisco VG200 Voice Gateway 40-4
Cisco VG224 Analog Phone Gateway
configuring 40-4
description 40-4
Cisco VG248 Analog Phone Gateway
configuring 40-3
description 40-3
gateway redundancy 40-18
Cisco Wireless IP Phones
7920, described 44-5
clear filter button
phone search 44-43
closest match routing 17-15
clusters
balanced call processing 6-2
communication between 6-2
compared to groups 7-1
configuration checklist (table) 6-3
described 6-1
list of topics 6-1
more information 6-4
overview 6-1
CMI redundancy
described 31-2
illustrated (figure) 31-3
CMLocal date/time group 5-5
codecs
bandwidth used per call (table) 5-9
G.711 5-8
G.723 5-8
G.729 5-8
GSM 5-8
supported by Cisco Unified Communications Manager 5-8
video 45-2
wideband 5-8
common device configurations
described 5-14
search for phones 44-43
common phone profiles
described 44-26
communication between clusters 6-2
compression of voice stream 29-3
Computer Telephony Integration
See CTI
conference bridges
ad hoc
described 25-6
annunciator 25-4
configuration checklist (table) 25-19
dependency records 25-18
meet-me
described 25-6
more information 25-20
overview 25-1
performance monitoring 25-18
troubleshooting 25-18
types (table) 25-4
types in Cisco Unified Communications Manager Administration 25-4
conference devices
Cisco Conference Bridge (WS-SVC-CMM), described 25-3
MTP WS-X6608 DSP service card 25-4
software, described 25-3
understanding 25-1
video, described 25-3
conference linking
described 44-34
conference list
described 44-34
conference routers
described 25-2
conferences
ad hoc
initiating 25-6
limitations 25-13
described 18-8
meet-me
initiating 25-13
limitations 25-14
conferencing
across an IP WAN 29-3
hardware-based 29-4
using Cisco DSP 29-1
video 45-10
configuration
Cisco Unified Communications Manager 5-3
files for devices 11-2
settings
checklist (table) 5-18
list of topics 5-1
configuration checklist
MGCP BRI 40-21
connected line, SIP 42-14
connected name identification, SIP 42-14
connected number display
described 44-34
connected party
presentation settings 17-45
restriction settings 17-45
transformations settings (table) 17-46
counters, video bridge 45-11
credential management 21-3
credential policy
bulk administration 22-2
configuration checklist (table) 22-4
credential caching 22-2
credential history 22-3
credentials data migration 22-4
described 22-1
events 22-3
JTAPI/TAPI support 22-3
logs 22-3
more information 22-5
using with authentication 22-2
CTI
application failure 46-9
applications 46-1
configuration checklist (table) 46-9
controlled devices 46-4
CTIManager
described 46-2
redundancy 46-8
dependency records 46-7
IP phones 46-4
media termination points 46-3
more information 46-10
ports
route points 46-4
SIP endpoints 42-32
super provider 46-7
user groups 46-6
user management 46-6
D
data migration user credentials 22-4
date/time groups
CMLocal 5-5
described 5-5
DDI 17-16
See discard digits instructions (DDI)
dependency records
annunciator 24-5
calling search spaces 15-4
Cisco Unified IP Phone Services 36-3
conference bridge 25-18
CTI 46-7
directory numbers
described 18-10
gateways 40-16
media resource group lists 23-9
media resource groups 23-9
MTP 28-7
partitions 15-4
phones
described 44-45
system-level settings 5-17
time periods 16-3
time schedules 16-3
transcoders 26-5
device control protocols and caller identification support (table) 17-47
device mobility
described 44-34
device pools
search for phones 44-42
updating 5-13
devices
accessing TFTP server 10-6
associating to an application user 21-4
associating to an end user 21-5
associating with users 21-4
conference
Cisco Conference Bridge (WS-SVC-CMM) 25-3
software 25-3
understanding 25-1
video 25-3
configuration files 11-2
CTI control 46-4
distributing for redundancy 7-3
firmware loads 11-2
identifying TFTP server 10-7
MTP characteristics 28-5
support
list of topics 11-1
more information 11-6
supported 11-1
transcoders
resetting 26-5
updating firmware loads 11-3
using Cisco TFTP 10-5
using DHCP 10-5
DHCP
alarms 13-4
and devices 10-5
domain name system 13-2
migration 13-4
more information 13-4
server
configuration process 13-3
described 13-1
TFTP 13-3
dial plans
accessing gateways 40-15
dial rules
more information 19-8
overview 19-1
digital signal processor (DSP) 29-1
digital telephony protocols
BRI 41-6
described 41-6
E1 PRI 41-6
QSIG 41-7
T1 PRI 41-6
digit analysis, static
caveats 17-19
configuration tip 17-18
described 17-17
example prior to static digit analysis 17-19
explained 17-18
Unified Communications Manager Assistant example 17-20
directed call park
described 44-35
directories button, configuring 44-43
directory
access 20-2
access for Cisco Unified Communications endpoints 20-5
configuration checklist (table) 20-6, 21-6
extension mobility 21-6
LDAP 5-14
overview 20-1
directory lookup dial rules overview 19-3
directory numbers
active check box 18-5
call forward
no answer ring duration 18-6, 44-31
call forward information display 18-6, 44-29
characteristics 18-1
conference 18-8
configuration checklist (table) 18-10
dependency records
described 18-10
direct transfer 18-8
features
call forward 18-6
call waiting 18-7
listed 18-6
find all directory numbers 18-9
join 18-8
making and receiving multiple calls 18-7
managing 18-5
more information 18-11
overview 18-1
search tips 18-9
shared line appearance 18-2
shared line appearance restrictions 18-4
transfer 18-8
update directory number of all devices sharing this line check box 18-5
direct transfer
discard digits instructions (DDI) 17-16
configuring 17-28
explained (table) 17-28
DND
described 44-35
DNs
See directory numbers
DPA 7630/7610
functionality 33-2
illustrated (figure) 33-2
purpose 33-2
understanding 33-1
Drop Ad Hoc Conference service parameter 25-10
DSCP
marking 45-9
SIP 42-32
DTMF digits
SIP devices 42-10
E
E&M signaling
delay dial 41-5
immediate start 41-5
wink start 41-4
E1 CAS 41-5
E1 Primary Rate Interface (E1 PRI) 41-6
E1 Primary Rate Interface (PRI) 40-2
Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-3
end user
associating devices 21-5
configuration checklist (table) 21-6
more information 21-7
enterprise parameters
described 5-17
Effective Access Privileges For Overlapping User Groups and Roles 4-3
user groups 4-3
expansion module
Cisco Unified IP Phone 7914 44-5, 44-6
extension mobility
described 37-1
user device profile 21-6
user directory 21-6
external calls
forwarding 17-13
F
features
call park 34-1
Cisco Unified Communications Manager Assistant 39-1
Cisco Unified IP Phone Services
directed call park 34-1
extension mobility overview 37-1
music on hold (MOH) 27-1
phone button features (table) 44-19
phone login overview 37-1
fields requiring route patterns (table) 17-27
firmware loads
described 11-2
updating 11-3
Foreign Exchange Office (FXO) 40-1, 41-3
Foreign Exchange Station (FXS) 40-1, 41-3
forwarding
internal and external calls 17-13
G
G.711 5-8
G.723 5-8
G.729 5-8
g.clear codec
SIP trunks 42-16
gatekeepers
and call admission control (figure) 8-7
configuration checklist (table) 8-10
configuring 8-8
configuring in Cisco Unified Communications Manager 8-9, 43-2
configuring on the router 8-8
described 8-6
H.323 45-6
gateways
Catalyst 4000 Access Gateway Module 40-7
Catalyst 4224 gateway 40-7
Catalyst 6000 configuration illustrated (figure) 29-7
Catalyst 6000 FXS Analog Interface Module 40-6
Catalyst 6000 T1/E1 and Services Module 40-6
Cisco Communication Media Module 40-7
Cisco IOS H.323 devices 40-7
Cisco voice gateways 40-1
configuration checklist (table) 40-20
dependency records 40-16
failover and fallback 40-17
H.323 devices 40-7
identifying TFTP server 10-7
models (table) 40-8
more information 40-22
overview 40-1
port types (table) 40-8
related to dial plans 40-15
signaling protocols (table) 40-8
standalone
VG200 voice 40-4
VG224 analog phone 40-4
VG248 analog phone 40-3
summary of voice gateways (table) 40-8
timer parameter for video 45-10
trunk interfaces (table) 40-8
ground-start signaling 41-4
groups, Cisco Unified Communications Manager
compared to clusters 7-1
components of 7-1
configuring 5-3
illustrated (figure) 7-2
groups, date/time 5-5
GSM 5-8
H
H.323
call processing 45-6
Cisco IOS gateways 40-7
clients 44-10
configuration notes 45-6
dynamic addressing 45-5
gateways 40-7
IOS gateway redundancy 40-18
registering with gatekeeper 45-6
trunk interaction for video 45-10
used in voice gateways 41-1
video 45-5
hold reversion
described 44-36
hookflash transfer 40-6
hub-and-spoke topology 8-1
hunting
described 17-12
example 17-12
maximum hunt timer 17-12
personal preferences 17-13
hunt lists
described 17-10
hunt group logoff notification service parameter 17-15
log out of hunt groups 17-13
log out of hunt groups softkey 17-14
non-shared-line operation 17-15
shared-line operation 17-15
hunt pilots
and automated alternate routing 17-4
described 17-11
wildcards 17-25
I
identification services
QSIG supplementary service, described 41-12
immediate divert
described 44-36
Intelligent Bridge Selection 25-14
intercluster communication 6-2
intercluster voice mail 30-2
intercom
described 44-36
internal calls
forwarding 17-13
international escape character +
benefits 17-21
configuring + 17-23
configuring \+ 17-22
gateway and trunk support 17-23
phone support 17-24
speed dial support 17-24
SRST support 17-24
String + on Outbound Calls service parameter 17-23
internet ecosystem 2-1
introduction to Cisco Unified Communications Manager 1-1
IP Phones
See Cisco Unified IP Phones
IP Phone Services
See Cisco Unified IP Phone Services
IP telephony protocols
more information 41-15
understanding 41-1
J
join
JTAPI
See Cisco Unified Communications Manager JTAPI
L
LDAP
described 5-14
directory
more information 20-7
overview 20-1
licensing
adjunct devices 14-3
alarms 14-8
license file
contents 14-4
sample license files 14-5
mobility end user 14-3
more information 14-8
overview 14-1
software license version 14-7
splitting licenses 14-7
starter licenses 14-7
linear ad hoc conference linking 25-8
line groups
described 17-10
load, firmware 11-2
load balancing
distributing devices 7-3
explained 6-2
local route groups 17-10
locations
and call admission control (figure) 8-2
and regions 5-10
configuration checklist (table) 8-6, 9-7
described 8-1
interaction with regions 8-3
interaction with regions (figure) 8-4
used in admission control 8-1
video 45-8
log out of hunt groups
softkey 17-14
loop-start signaling 41-4
M
malicious call ID
described 44-37
master TFTP server
sending files to the master TFTP server 10-10
maximum hunt timer 17-12
media control 23-2
Media Gateway Control Protocol (MGCP) 41-2
media resource group lists
configuration checklist (table) 23-10
dependency records 23-9
described 23-8
media resource groups
configuration checklist (table) 23-10
dependency records 23-9
described 23-7
media resource manager
managing MTPs 28-2
using to manage transcoders 26-2
media resources
call control 23-2
described 23-1
management 23-1
media control 23-2
media resource group lists 23-8
media resource groups 23-7
media termination point control 23-3
more information 23-10
music on hold control 23-3
overview 23-1
redundancy 7-5
unicast bridge control 23-3
media termination points
See MTP
meet-me conferences
description 25-6
initiating 25-13
limitations 25-14
messages button 44-43
message waiting
description 30-4
indication 30-4
messaging, Cisco Unity
integration description 32-2
integration overview 32-1
MGCP
BRI
call flow (figure) 40-5
configuring 40-21
described 41-2
gateway redundancy 40-17
MLPP
described 5-16
Resource Priority Namespace Network Domains 42-18
SIP trunks and VoSIP 42-18
mobile connect and mobile voice access
described 44-38
modifying files 10-11
MOH
described 27-1
MOH control 23-3
monitoring and recording
described 44-38
MTP
avoiding call failure/user alert 28-5
Cisco Unified Communications Manager becomes inactive 28-6
configuration checklist (table) 28-8
control 23-3
CTI 46-3
dependency records 28-7
device characteristics 28-5
failover and fallback 28-6
managing with media resource manager 28-2
more information 28-8
overview 28-1
planning configuration 28-4
resetting registered devices 28-6
SIP 42-3
SIP devices 42-4
supplementary services for a SIP call 42-12
system requirements and limitations 28-5
transcoding services 29-2
types (table) 28-3
understanding 28-1
using transcoders 26-2
WS-X6608 DSP service card 25-4
multisite WAN
using centralized MTP transcoding (figure) 29-4
music on hold
See MOH
N
network video 45-3
NM-HD supported gateways 29-8
NM-HDV2 supported gateways 29-8
NM-HDV supported gateways 29-8
nonlinear ad hoc conference linking 25-9
Non-linear Ad Hoc Conference Linking Enabled service parameter 25-12
normalization
calling party 17-20
NTP SIP 42-32
O
on-hook call transfer 44-38
overview
of Cisco Unified Communications Manager 1-1
of system configuration 3-1
P
parameters
enterprise
described 5-17
Effective Access Privileges For Overlapping User Groups and Roles 4-3
user groups 4-3
service
described 5-17
Maximum Phone FallBack Queue Depth 44-44
Message Waiting Lamp Policy 30-5
partitions
dependency records 15-4
examples 15-3
explained 15-1
guidelines and tips 15-3
list of topics 15-1
more information 15-4
name limitations 15-4
path replacement
described 41-13
peer-to-peer image distribution
described 44-39
performance monitoring counters
video 45-11
personal preferences 17-13
phone button templates
12 series, default template 44-17
30 SP+, default template 44-17
30 VIP, default template 44-17
7902, default template 44-17
7905 SCCP, default template 44-17
7905 SIP, default template 44-17
7906 SCCP, default template 44-17
7906 SIP, default template 44-17
7910, default template 44-17
7911 SCCP, default template 44-16
7911 SIP, default template 44-16
7912 SCCP, default template 44-16
7912 SIP, default template 44-16
7920, default template 44-16
7931, default template 44-16
7940 SCCP, default template 44-16
7940 SIP, default template 44-16
7941 G-GE SCCP, default template 44-16
7941 SCCP, default template 44-16
7941 SIP, default template 44-16
7960 SCCP, default template 44-15
7960 SIP, default template 44-16
7961 G-GE SCCP, default template 44-15
7961 SCCP, default template 44-15
7961 SIP, default template 44-15
7970 SCCP, default template 44-15
7970 SIP, default template 44-15
7971 SCCP, default template 44-15
7971 SIP, default template 44-15
7985, default template 44-15
analog phone, default template 44-18
ATA 186, default template 44-18
Cisco IP Communicator, default template 44-18
Cisco TelePresence, default template 44-18
conference station 7935, default template 44-17
conference station 7936, default template 44-17
IP-STE, default template 44-18
ISDN BRI Phone, default template 44-18
programmable line keys 44-21
third-party SIP device, default template 44-18
Unified Communicator SIP, default template 44-18
VGC phone, default template 44-18
VGC Virtual, default template 44-18
phone login
described 37-1
phone NTP reference
configuring for phones that are running SIP 5-5
phones
See also Cisco Unified IP Phones
administration tips 44-41
associating with users 44-41
ATA 186 47-1
button templates
default 44-14
described 44-13
guidelines 44-18
listed by model (table) 44-15
Cisco Unified IP Phone Services 36-1
common phone profiles 44-26
dependency records
described 44-45
failover and fallback 44-45
features
Cisco Unified IP 44-28
described (table) 44-19
privacy 44-28
find all phones 44-43
methods for adding 44-26
more information 44-49
SCCP configuration checklist (table) 44-45
search by authentication string 44-42
search by calling search space 44-42
search by call pickup group 44-42
search by common device configuration 44-43
search by description 44-42
search by device name 44-42
search by device pool 44-42
search by device protocol 44-42
search by device type 44-42
search by directory number 44-42
search by LSC status 44-42
search by security profile 44-42
search criteria 44-43
search tips 44-41
SIP configuration checklist (table) 44-45
softkey templates
add application 44-23
configure softkey layout 44-23
described 44-22
PLAR
for Cisco phones that support SIP 42-31
for Cisco Unified IP Phones that support SIP 42-31
SIP dial rules 19-7
ports
configuring for SMDI 31-2
CTI
described 44-10
presentation settings
calling party 17-42
connected party 17-45
preservation of calls
explained 11-4
scenarios (table) 11-5
privacy
described 44-28
private line automatic ringdown
See PLAR
privileges
roles 4-2
profiles
Cisco IP SoftPhone 21-6
common phone 44-26
programmable line keys
overview 44-21
protocols
analog telephony 41-3
MGCP 41-2
Session Initiation Protocol (SIP) 41-3
Skinny Client Control Protocol 40-3, 41-2
Skinny Client Control Protocol (SCCP) Gateway Protocol 40-17
Skinny Gateway Protocol 40-15
Q
QoS enforcement 23-4
QSIG
Annex M.1 41-8
basic call feature 41-8
basic call setup 41-8
call completion 41-9
call diversion (rerouting) 41-9
call transfer 41-10
Cisco Unified Communications Manager interface 41-15
compatibility with older versions (ECMA) 41-11
facility selection and reservation 41-11
identification services 41-12
message tunneling 41-8
message waiting indication (MWI) service 41-13
overview 41-7
path replacement 41-13
supplementary services
call completion (Cisco Call Back), described 41-9
call diversion (forwarding) 41-9
call transfer 41-10
identification 41-12
path replacement 41-13
Q signaling
See QSIG
quality of sound 8-1
quality report tool
described 44-39
R
redirecting dial number identification service 42-15
redundancy
and distributed call processing (figure) 7-4
Cisco VG248 40-18
CMI
described 31-2
illustrated (figure) 31-3
CTI and Cisco Unified Communications Manager 46-8
CTIManager 46-8
IOS H.323 gateways 40-18
list of topics 7-1
MGCP gateway 40-17
more information 7-5
of media resources 7-5
support for gateways 40-17
types of 7-1
with distributed call processing 7-3
regions
and call admission control 5-10
and locations 5-10
described 5-6
example (figure) 5-10
interaction with locations 8-3
interaction with locations (figure) 8-4
SIP devices with MTP 42-4
used with admission control 8-3
used with admission control (figure) 8-4
video 45-8
requirements
Cisco Unity 32-1
restriction settings
calling party 17-42
connected party 17-45
RFC4028 session timers 42-30
roles
access privileges 4-2
enterprise parameters 4-3
more information 4-4
overview 4-1
standard 4-4
route groups
described 17-5
local
and called party transformations 17-10
related to dial plans 40-15
route lists
described 17-5
types, example (figure) 17-6
route patterns
closest match routing 17-15
considerations for using 17-6
described 17-6
fields in Cisco Unified Communications Manager (table) 17-27
usage 17-7
using the @ wildcard character 17-16
wildcards 17-25
route plans
and Cisco Analog Access Gateways (figure) 17-9
and Cisco Digital Access Gateways (figure) 17-8
more information 17-48
overview 17-4
report 17-48
understanding 17-1
routers, conference
hardware 25-2
routing
automated alternate
described 17-2
closest match 17-15
log out of hunt groups 17-13
time-of-day 16-1
dependency records 16-3
for end users 16-2
more information 16-3
time periods 16-1
time schedules 16-2
understanding 16-1
RSVP
video support 45-9
S
SCCP auto-registration 12-2
search
by authentication string 44-42
by calling search space 44-42
by call pickup group 44-42
by common device configuration 44-43
by description 44-42
by device name 44-42
by device pool 44-42
by device protocol 44-42
by device type 44-42
by directory number 18-9, 44-42
by LSC status 44-42
by security profile 44-42
for all directory numbers in the database 18-9
for all phones in the database 44-43
for directory numbers 18-9
for phones 44-41
search criteria 44-43
secure tone
described 44-40
security profiles
search for phones 44-42
SIP trunk 42-7
server, Cisco Unified Communications Manager
configuring 5-1
Serviceability
and video 45-11
service parameters
Advanced Ad Hoc Conference Enabled 25-11
Automated Alternate Routing Enable 17-3
blocking transfer capabilities 43-6
call classification 43-6
CFA Destination Override 18-7, 44-30
described 5-17
Drop Ad Hoc Conference 25-10
hunt group logoff notification 17-15
Maximum Phone FallBack Queue Depth 44-44
Message Waiting Lamp Policy 30-5
Non-linear Ad Hoc Conference Linking Enabled 25-12
Show Line Group Member DN in finalCalledPartyNumber CDR Field 17-13
trusted relay point 23-5
service URL
described 44-40
Session Initiation Protocol (SIP)
understanding 42-1
settings
called party transformations
configuring 17-39
explained (table) 17-40
calling party transformations
explained (table) 17-37, 17-44
configuring
checklist (table) 5-18
described 5-1
connected party transformations
explained (table) 17-46
special characters 17-21
shared line appearance
active check box 18-5
described 18-2
restrictions 18-4
update directory number of all devices sharing this line check box 18-5
shared lines
with hunt lists 17-15
signaling protocols, gateway 40-8
Simplified Message Desk Interface
See SMDI
Simplified Message Desk Interface (SMDI) 30-2
SIP
3PCC 42-27
ad hoc conference settings 25-12
B2BUA 42-25
basic calls between SIP endpoints and Cisco Unified Communications Manager 42-9
call forward 42-13
call hold 42-13
call identification services 42-13
calling line and name identification presentation 42-13
call transfer 42-12
Cisco Unified Communications Manager functionality supported by phones that are running SIP 42-30
Cisco Unified Communications Manager support for Cisco SIP endpoints 42-27
configuring trunk for video calls 45-8
connected line and name identification presentation 42-14
description of Cisco Unified Communications Manager and SIP 42-2
dial plans 42-30
diversion header 42-28
DSCP 42-32
DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 42-10
endpoints
CTI support 42-32
supplementary services 42-12
forwarding DTMF digits 42-10
functions and features in Cisco Unified Communications Manager 42-9
join header 42-29
more information 42-35
networking 42-1
network time protocol 42-32
protocol 41-3
PUBLISH
configuration tips 42-21
service parameters 42-22
REFER 42-28
remotecc 42-29
remote party ID (RPID) header 42-28
replaces and referred-by headers 42-28
replaces header 42-28
RFC3261 42-27
RFC3262 42-27
RFC3264 42-27
RFC3265 + dialog package 42-29
RFC3265 + KPML package 42-29
RFC3265 + presence package 42-29
RFC3265 + RFC3842 MWI package 42-29
RFC3311 42-27
RFC3514 42-28
RFC4028 session timers 42-30
RNDIS 42-15
service parameters 42-4
SIP PUBLISH 42-19
softkey handling 42-31
supplementary services 42-12
timers and counters 42-4
trunk configuration checklist (table) 42-23
understanding 42-1
using MTP devices 42-3
video 45-7
SIP autoregistration 12-2
SIP dial rules
dial rule parameters 19-5
dial rule patterns 19-5
overview 19-4
PLAR 19-7
SIP endpoints
overview 42-25
SIP phones
See Cisco Unified IP Phones
SIP profile
Cisco SIP endpoints 42-32
SIP trunks 42-7
SIP standards
Cisco endpoints 42-27
SIP trunks
between Cisco Unified Communications Manager 4.x and 6.x systems 42-7
MLPP for VoSIP 42-18
PUBLISH
configuration tips 42-21
security profiles 42-7
SIP profile 42-7
SIP PUBLISH 42-19
support for secured V.150.1 MoIP 42-18
Skinny Client Control Protocol
described 41-2
used by Cisco VG248 40-3
video 45-7
video bridging 45-7
Skinny Client Control Protocol (SCCP) Gateway Protocol 40-17
Skinny Gateway Protocol 40-15
SMDI
configuration checklist (table) 31-4
integration requirements 31-1
migration with DPA 7630/7610 33-2, 33-3
more information 31-5
port configuration 31-2
PSTN gateway interfaces 30-2
softkeys
log out of hunt groups 17-14
SIP 42-31
softkey templates
call states described (table) 44-24
layout (figure) 44-25
operation 44-25
SoftPhone
See Cisco IP SoftPhone
softphone 44-10
sound quality 8-1
special characters
configuring 17-21
described (table) 17-26
explained 17-25
international escape character + 17-21
speed dial
described 44-41
standard roles 4-4
standards, SIP 42-27
standard user groups 4-4
static digit analysis
caveats 17-19
configuration tip 17-18
described 17-17
example prior to static digit analysis 17-19
explained 17-18
Unified Communications Manager Assistant example with static digit analysis 17-20
supplementary services
initiated by SIP endpoint 42-12
supported devices 11-1
switch-based gateways 40-5
system configuration
for complete IP telephony system
overview 3-1
overview checklist (table) 3-1
more information 3-4
overview 3-1
system-level configuration settings 5-1
T
T1 CAS 41-5
T1 Primary Rate Interface (PRI) 40-2
T1 Primary Rate Interface (T1 PRI) 41-6
telephony, video 45-1
templates, phone button
12 series, default 44-17
30 SP+, default 44-17
30 VIP, default 44-17
7902, default 44-17
7905 SCCP, default 44-17
7905 SIP, default 44-17
7906 SCCP, default 44-17
7906 SIP, default 44-17
7910, default 44-17
7911 SCCP, default 44-16
7911 SIP, default 44-16
7912 SCCP, default 44-16
7912 SIP, default 44-16
7920, default 44-16
7931, default 44-16
7940 SCCP, default 44-16
7940 SIP, default 44-16
7941 G-GE SCCP, default 44-16
7941 SCCP, default 44-16
7941 SIP, default 44-16
7960 SCCP, default 44-15
7960 SIP, default 44-16
7961 G-GE SCCP, default 44-15
7961 SCCP, default 44-15
7961 SIP, default 44-15
7970 SCCP, default 44-15
7970 SIP, default 44-15
7971 SCCP, default 44-15
7971 SIP, default 44-15
7985, default 44-15
analog phone, default 44-18
ATA 186, default 44-18
Cisco IP Communicator, default 44-18
Cisco TelePresence, default 44-18
conference station 7935, default 44-17
conference station 7936, default 44-17
default 44-14
described 44-13
guidelines 44-18
IP-STE, default 44-18
ISDN BRI phone, default 44-18
listed by model (table) 44-15
third-party SIP device, default 44-18
Unified Communicator SIP, default 44-18
VGC phone, default 44-18
VGC Virtual, default 44-18
templates, softkey
add application 44-23
configure softkey layout 44-23
described 44-22
layout (figure) 44-25
operation 44-25
TFTP
alternate Cisco file server fields 10-8
alternate Cisco file servers 10-8
configuration checklist (table) 10-11
configuration files 11-2
configuration tips
alternate Cisco file server fields 10-10
configuring a redundant or load-sharing TFTP server 10-8
customizing files 10-11
gateways 10-7
IP phones 10-7
list of topics 10-1
master TFTP server 10-9
more information 10-11
multiple cluster environment 10-9
overview 10-1
process overview for Cisco IP phones using SIP 10-3
process overview for SCCP devices 10-2
server
accessing 10-6
identifying 10-7
understanding 10-5
time-of-day routing 16-1
dependency records 16-3
for end users 16-2
more information 16-3
time periods 16-1
time schedules 16-2
understanding 16-1
time periods
dependency records 16-3
explained 16-1
more information 16-3
time schedules
dependency records 16-3
explained 16-2
more information 16-3
time zones 5-5
tones 24-4
tools, administrator
BAT 48-1
CAR 48-2
Cisco Unified Serviceability 48-1
more information 48-3
overview 48-1
transcoders
configuration checklist (table) 26-6
dependency records 26-5
failover and fallback 26-4
managing with media resource manager 26-2
more information 26-6
overview 26-1
performance monitoring 26-5
resetting registered devices 26-5
troubleshooting 26-5
types in Cisco Unified Communications Manager Administration 26-2
understanding 26-1
using as MTPs 26-2
transcoding
centralized MTP and conferencing services (figure) 29-4
IP-to-IP packet 29-3
IP-to-IP packet across trunks 29-4
IP-to-IP packet and voice compression 29-3
using Cisco DSP 29-1
transfer
blocking by using service parameters 43-6
described 18-8
on hook 44-38
transformations
called party 17-35
and local route groups 17-10
translation patterns
and called party transformations settings 17-39
and calling party presentation and restriction settings 17-42
and calling party presentation settings (table) 17-44
and connected party presentation and restriction settings 17-45
and connected party presentation settings (table) 17-46
and route plan report 17-48
non-urgent priority 17-17
urgent priority 17-17
use for failover 17-17
Trivial File Transfer Protocol (TFTP) 10-1
TRP
See trusted relay point
trunk interfaces
E1 CAS 41-5
QSIG 41-7
signaling
E&M 41-4
ground start 41-4
loop start 41-4
trunks
associated route groups 43-6
call classification settings (table) 43-5
configuration 43-1
configuration checklist (table) 8-10, 43-7
configuring in Cisco Unified Communications Manager 8-9, 43-2
configuring on the router 8-8
configuring transfer 43-5
configuring transfer using call classification service parameter 43-6
dependency records 43-6
described 8-6
gatekeeper controlled 43-2
more information 43-8
non-gatekeeper controlled 43-2
overview 43-1
SIP, security profiles 42-7
SIP configuration checklist 42-23
transferring calls 43-5
types
H.225 gatekeeper controlled 43-3
intercluster gatekeeper controlled 43-3
intercluster non-gatekeeper controlled 43-3
overview 43-2
SIP 43-4
trusted relay point
explained 23-4
insertion 23-5
service parameter 23-5
U
unicast bridge control 23-3
Unity
See Cisco Unity
user
application
associating devices 21-4
configuration checklist (table) 21-6
described 21-1
more information 21-7
configure phone features 44-44
end
associating devices 21-5
configuration checklist (table) 21-6
more information 21-7
user alert, avoiding 28-5
user directory
configuration checklist (table) 21-6
extension mobility 21-6
more information 21-7
user groups
CTI 46-6
enterprise parameters 4-3
more information 4-4
overview 4-1
standard 4-4
user management, CTI 46-6
user options
Cisco Unified CM User Options 44-44
user profiles 21-4
V
V.150.1
MoIP support over secured SIP trunks 42-18
video
alternate routing 45-9
and Serviceability 45-11
bandwidth management 45-8
bridge counters 45-11
call details records 45-12
calling routing 45-10
calls 45-2
codecs 45-2
conference control 45-10
conference devices 25-3
configuration checklist (table) 45-12
configuring SIP trunk for calls 45-8
DSCP marking 45-9
gateway timer parameter 45-10
H.323 45-5
locations 45-8
more information 45-14
network 45-3
network example (figure) 45-3
other configuration 45-10
performance monitoring counters 45-11
phone configuration 45-9
regions 45-8
RSVP support 45-9
SIP 45-7
Skinny Client Control Protocol 45-7
Skinny Client Control Protocol bridging 45-7
telephony 45-1
trunk interaction with H.323 client 45-10
understanding 45-1
video phones
Cisco Unified IP Phone 7985 44-8
voice codecs
bandwidth used per call (table) 5-9
G.711 5-8
G.723 5-8
G.729 5-8
GSM 5-8
supported by Cisco Unified Communications Manager 5-8
wideband 5-8
voice compression 29-3
voice gateways
See gateways
voice mail
access
directly connected 30-2
overview 30-2
call forwarding
in multiple systems 30-5
intercluster trunk, example 30-6
intracluster trunk, examples 30-6
call transfer 30-6
configuring messages button 44-43
connectivity
more information 30-7
to Cisco Unified Communications Manager 30-1
gateway-based 30-2
interfaces
intercluster 30-2
overview 30-1
PSTN gateway 30-1
Skinny Protocol 30-1
message waiting configuration 30-4
message waiting indication 30-4
pilot numbers 30-3
profiles 30-3
SMDI
configuration checklist (table) 31-4
requirements for integration 31-1
voice messaging
See voice mail
voice quality 8-1
W
wideband 5-8
wildcards
described (table) 17-26
for hunt pilots 17-25
for route patterns 17-25
using @ in route patterns 17-16