-
Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)
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Index
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Preface
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Barge and Privacy
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Cisco Call Back
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Call Display Restrictions
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Call Park and Directed Call Park
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Call Pickup
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Call Throttling and the Code Yellow State
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Calling Party Normalization
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Cisco Extension Mobility
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Cisco Unified Communications Manager Assistant With Proxy Line Support
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Cisco Unified Communications Manager Assistant With Shared Line Support
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Cisco Unified Communications Manager Attendant Console
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Cisco Unified Communications Manager Auto-Attendant
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Cisco Unified Mobility (Revised 08/04/2009)
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Cisco Web Dialer
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Client Matter Codes and Forced Authorization Codes
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Custom Phone Rings
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Device Mobility
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Do Not Disturb
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External Call Transfer Restrictions
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Hold Reversion
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Immediate Divert
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Intercom
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Local Route Groups
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Malicious Call Identification
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Monitoring and Recording (Revised 07/21/2009)
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Multilevel Precedence and Preemption
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Music On Hold (Revised 12/19/2008)
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Presence
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Quality Report Tool
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Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
See automated alternate routing (AAR)
access, restricting with partitions 5-10
access control
MLPP numbering plan
example (figure) 26-23
explained 26-22
precedence patterns
example (figure) 26-23
explained 26-22
access lists
configuration 13-24
configuration settings (table) 13-27
configuring 13-25
deleting 13-26
finding 13-24
member details configuration settings (table) 13-29
ac user
associating with devices and pilot points 11-26
agent call
barging or monitoring 25-10
alert, call pickup 5-10
alternate party diversion (APD)
example (figure) 26-12
explained 26-11
announcements
blocked precedence 26-21
blocked precedence (figure) 26-21
busy station 26-21
MLPP 26-19
unauthorized precedence 26-20
unauthorized precedence (figure) 26-20
application dial rules
configuring for Web Dialer 14-10
application users
configuring for Web Dialer 14-7
Attendant Console
See Cisco Unified Communications Manager Attendant Console
audio sources
configuring 27-17
creating for MOH 27-9
default MOH sample 27-9
for MOH 27-9
managing for MOH 27-10
multicast 27-10
storing for MOH 27-10
unicast 27-10
auto call pickup
described 5-8
interactions with Cisco Unified Mobility 13-19
automated alternate routing (AAR)
MLPP interaction 26-29
B
bandwidth
insufficient with AAR for MLPP 26-29
barge
activating with built-in conference bridge 1-10
built-in and shared conference bridge differences (table) 1-2
configuration checklist (table) 1-11
configuring 1-11
described 1-2
installing and activating 1-10
interactions and restrictions 1-7
intercom usage 22-4
overview 1-1
related topics 1-14
service parameters 1-13
softkey 1-4
system requirements 1-6
BIB call information and call display 25-23
BLF
configuring for directed call park 4-22
directed call park configuration settings 4-23
BLF/SpeedDial
buttons 28-20
configuration settings (table) 4-23, 28-21
configuring 28-19
built-in bridge
See BIB
built-in conference bridge, barge 1-10
busy lamp field call pickup
configuration checklist (table) 5-20
described 5-7
example 5-8
C
Call Back
additional information for Call Back notification with phones that are running SIP 2-6
configuration checklist 2-7
description 2-1
interactions and restrictions 2-5
interactions with Call Forward, iDivert, and Voice-Mail System features 2-6
overview 2-1
setting service parameters 2-10
softkey template 2-8
suspend/resume functionality 2-4
system requirements 2-5
understanding 2-2
call classification configuration settings (table) 19-8
call display restrictions
configuration checklist (table) 3-6
configuring 3-5
configuring phones for 3-8
enabling 3-2
interactions
call park 3-4
conference 3-5
conference list 3-5
extension mobility 3-5
listed 3-4
voice mail 3-5
introduction 3-1
related topics 3-13
sample call flow (figure) 3-12
sample configurations
calling search spaces 3-9
call park 3-12
devices 3-10
gateways 3-10
listed 3-8
translation patterns 3-10
scenarios 3-3
service parameter for connected number display 3-13
system requirements 3-3
translation patterns for 3-6
with Cisco Extension Mobility 8-10
called digits transformation (figure) 23-10
called party
transformations
and local route groups 23-9
call forward
MLPP interaction 26-27
calling party normalization
activating 7-11
BAT support 7-9
Call Detail Record support 7-9
calling party number type 7-13
calling party transformation CSS 7-20
CAR support 7-9
Cisco Extension Mobility support 7-9
configuration checklist 7-11
configuring 7-11
device mobility support 7-9
forwarding calls 7-8
globalizing described 7-2
information for end users 7-22
installing 7-11
interactions 7-8
localizing, described 7-4
mapping global number to local variant 7-6
phone support 7-7
prefixes 7-16
related topics 7-22
restrictions 7-10
service parameters 7-13
system requirements 7-7
transferring calls 7-8
calling party transformation patterns 7-4
calling search spaces
Cisco Unified Communications Manager Assistant
configuration tips 9-20
SUBSCRIBE (for Presence) 28-9, 28-13
call monitoring
See monitoring
call park
Cisco Unified Communications Manager Attendant Console usage 11-15
configuration checklist (table) 4-8
configuration settings (table) 4-12
configuring 4-8
configuring a number 4-11, 4-21
deleting a number 4-12
directed
via DTMF with Cisco Unified Mobility 13-13
example with MOH 27-5
finding a number 4-10
installing and activating 4-8
interactions 4-5
interaction with call display restrictions 3-4
introduction 4-2
overview 4-1
restrictions 4-7
setting service parameters 4-9
system requirements 4-4
usage example 4-2
call pickup
activating 5-13
auto
described 5-8
interactions with Cisco Unified Mobility 13-19
busy 5-9
busy lamp field
configuration checklist (table) 5-20
described 5-7
call pickup group
assigning to a directory number 5-27
defining a pickup group for other group pickup 5-27
configuration checklist (table) 5-14
configuring 5-14
directed
configuration checklist (table) 5-18
described 5-3
examples 5-4
group call pickup
described 5-2
installing 5-13
interactions
call accounting 5-12
calling search space 5-12
dependency records 5-12
listed 5-11
partitions 5-12
route plan report 5-12
time of day 5-12
interactions and restrictions 5-11
introducing 5-1
no answer 5-9
no bandwidth 5-9
notification 5-10
other group
configuration checklist (table) 5-16
described 5-3
overview 5-1
phone feature described 5-2
related topics 5-28
restricting access 5-10
restrictions
listed 5-13
service parameters 5-21
system requirements 5-11
using with partitions 5-10
call pickup group
configuration settings (table) 5-23
deleting 5-26
finding 5-22
call preservation
with intercom 22-5
with MLPP 26-29
call queuing 11-10
call recording
See recording
call throttling
introduction 6-1
related topics 6-3
troubleshooting 6-2
call transfer
MLPP interaction 26-28
call waiting
MLPP interaction 26-28
cBarge
activating with shared conference bridge 1-10
softkey 1-5
CDR
recording for precedence calls 26-27
CEF
See Cisco Extended Functions
channel nonpreemptable 26-14
Cisco CallManager Attendant Console Server service
service parameters 11-35
understanding 11-11
Cisco Customer Response Platform
components 12-3
Cisco Extended Functions
activating for QRT 29-22
DB Change Notifier 29-5
DBL library 29-4
multiple applications in a cluster 29-6
QBEHelper 29-4
redundancy manager 29-4
screen helper and dictionary 29-4
SDI Trace and Alarm 29-5
service architecture 29-3
service architecture (figure) 29-4
service dependency 29-5
service dependency (figure) 29-6
service parameters for QRT 29-24
Cisco Extension Mobility
adding the Cisco Extension Mobility service 8-17
configuration checklist (table) 8-14
configuration example 8-13
configuration guidelines 8-12
configuring 8-12
creating a default device profile for each Cisco Unified IP Phone type 8-22
creating the device profile for a user 8-25
description 8-2
device profiles
default 8-2
understanding 8-2
user 8-2
equivalency 8-7
illustrated (figure) 8-3
information for users 8-29
installing 8-12
interactions
bulk administration tool 8-9
call display restrictions 8-10
Cisco Unified Communications Manager Assistant 8-10
Cisco Unified Communications Manager Attendant Console 8-10
intercom 8-10
listed 8-9
Presence 28-9
services that are running on the same server 8-9
interactions and restrictions 8-9
intercom interactions 22-5
introducing 8-1
login and logout behavior 8-4
login call flow 8-5
logout call flow 8-6
overview 8-1
related topics 8-30
restrictions 8-11
setting service parameters (table) 8-18
SIP support 8-4
subscribing phones 8-28
system requirements 8-8
user device profile, associating 8-27
using 8-29
Cisco IPMA
See Cisco Unified Communications Manager Assistant
Cisco IP Manager Assistant service
Cisco Unified Communications Manager
MOH servers 27-7
Cisco Unified Communications Manager Assistant
architecture overview 9-2, 10-2
assistant console dialog options 9-41, 10-29
assistant console interface 9-4, 10-4
assistant interfaces 9-6, 10-5
bulk administration tool 9-8, 10-7
calling search space and partitions, configuration tips 9-20
Cisco Unified IP Phone interface 9-5, 10-5
Cisco Unified IP Phone Services, configuration tips 9-27
configuration checklist for proxy line support (table) 9-13
configuration checklist with shared line support (table) 10-12
configuration wizard for proxy line 9-17
configuring assistant phones, tips 9-29
configuring assistant proxy and incoming intercom lines 9-35
configuring manager and assigning assistant for proxy line 9-32
configuring manager and assigning assistant for shared line 10-21
configuring manager phones, tips 9-28
configuring manager primary and incoming intercom lines 9-32, 10-21
configuring shared and incoming intercom lines for assistant 10-24
database access architecture, understanding 9-5, 10-5
deleting assistant information 9-37, 10-25
deleting manager information 9-34, 10-23
dial rules configuration 9-39, 10-27
installing and activating 9-11, 10-11
installing the assistant console application 9-39, 10-27
interactions 9-7
intercom usage 22-5
manager and assistant configuration 10-20
manager and assistant phone configuration 9-27, 10-18
manager assistant administration interface 9-6, 10-6
manager configuration 9-41, 10-29
message waiting indicator 9-10
more information 10-30
multilevel precedence and preemption 9-10
Multilevel Precedence and Preemption (MLPP) 10-9
phones, configuration tips 9-31, 10-20
providing information to managers and assistants 9-39, 10-27
route point configuration tips 9-21
setting service parameters 9-22, 10-15
starting the Cisco IP Manager Assistant service 9-27, 10-18
system configuration with proxy line 9-17
system requirements for proxy line support 9-7
system requirements for shared line support 10-6
time-of-day routing 9-10
updating assistant information 9-38, 10-26
updating manager information 9-34, 10-23
with proxy line support 9-1
with shared line support 10-1
Cisco Unified Communications Manager Attendant Console
associating devices and pilot points with ac user 11-26
call park usage 11-15
client configuration settings (table) 11-41
configuration checklist (table) 11-19
configuring 11-18
configuring attendant settings 11-40
configuring held icon timers 11-42
CorporateDirectory.txt file
creating and uploading 11-36
deleting 11-37
CTI usage 11-16
dependency records 11-43
directed call park usage 11-15
directory 11-10
extension mobility usage 11-15
firewall support 11-13
hunt groups
configuration settings (table) 11-33
deleting members 11-34
understanding 11-3
installing 11-38
installing and activating 11-18
interactions 11-15
IP phone requirements 11-14
music on hold usage 11-15
overview 11-1
PC requirements 11-13
pilot points
configuration settings (table) 11-29
configuring 11-28
deleting 11-30
finding 11-27
resetting 11-31
understanding 11-3
redundancy 11-12
related topics 11-43
restrictions 11-16
starting after installing Windows XP SP2 11-39
system requirements 11-13
users
configuration settings (table) 11-23
deleting 11-23
finding 11-21
understanding 11-2
voice-messaging requirements 11-14
Cisco Unified Communications Manager Auto-Attendant
Cisco Unified Communications Manager and the CRS engine 12-4
components 12-3
configuration checklist (table) 12-4
description 12-1
installing 12-4
managing 12-6
overview 12-2
understanding 12-2
Cisco Unified IP Phones
subscribing to Cisco Extension Mobility 8-28
Cisco Unified IP Phone Services
Cisco Unified Communications Manager Assistant
configuration tips 9-27
Cisco Unified Mobile Communicator
and Cisco Unified Mobility
configuration checklist (table) 13-7
configuration details 13-8
described 13-6
Cisco Unified Mobility
access list configuration 13-24
access list configuration settings (table) 13-27
access list member detail configuration settings (table) 13-29
associating a DN with a remote destination profile 13-31
benefits 13-4
Cisco Unified Mobile Communicator
configuration checklist (table) 13-7
configuration details 13-8
described 13-6
configuration checklist (table) 13-23
configuring 13-22
configuring access lists 13-25
configuring dual-mode handoff settings 13-48
configuring media resources 13-40
configuring remote destination profiles 13-31
configuring remote destinations 13-36
configuring softkeys 13-48
definitions (table) 13-2
deleting access lists 13-26
deleting remote destination profiles 13-31
deleting remote destinations 13-37
described 13-1
dial-via-office reverse callback 13-9
directed call park via DTMF 13-13
feature benefits 13-4
finding access lists 13-24
finding remote destination profiles 13-29
finding remote destinations 13-35
interactions
auto call pickup 13-19
licensing 13-19
listed 13-18
number of supported calls 13-19
interactions and restrictions 13-18
introducing 13-2
list of features 13-3
migrating from Cisco Unified MobilityManager 13-22
mobile connect 13-5
mobile voice access 13-5
mobile voice access configuration by service parameter 13-47
mobile voice access configuration settings (table) 13-41
mobility configuration
procedure 13-48
settings (table) 13-48
related topics 13-49
remote destination configuration settings (table) 13-38
remote destination profile
configuring 13-29
remote destination profile configuration settings (table) 13-32
remote destinations
configuring 13-35
restrictions
listed 13-20
SIP URI dialing 13-14
system requirements 13-21
time-of-day access
configuration checklist (table) 13-11
described 13-10
important notes 13-12
use case scenarios
dial-via-office reverse callback 13-16
directed call park via DTMF 13-17
listed 13-15
mobile connect 13-15
mobile voice access 13-16
time-of-day access 13-16
Cisco Unified MobilityManager
migrating to Cisco Unified Mobility 13-22
Cisco Web Dialer
See Web Dialer
client matter codes
BAT usage 15-4
CAR usage 15-4
configuration checklist (table) 15-5
configuration settings (table) 15-8
configuring 15-7
CTI, JTAPI, and TAPI usage 15-4
deleting 15-8
described 15-2
enabling for route patterns 15-9
finding 15-6
installation 15-5
interactions 15-3
requirements 15-5
restrictions 15-3
system requirements 15-5
user information 15-13
codecs
for monitoring and recording calls (figure) 25-21
code yellow state 6-1
common network facility preemption
example (figure) 26-16
example with retry timer Trr (figure) 26-17
explained 26-15
conference list
interaction with call display restrictions 3-5
CorporateDirectory.txt file
creating and uploading 11-36
deleting 11-37
CTI
Cisco Unified Communications Manager Attendant Console usage 11-16
event delivery for monitoring and recording (figure) 25-24
intercom interactions 22-5
requirements for monitoring and recording 25-24
securing TLS connection 29-7
CTI route points
Cisco Unified Communications Manager Assistant configuration tips 9-21
Customer Response Solutions, installing 12-4
custom phone rings
creating 16-3
customizing files 16-2
introduction 16-1
overview 16-1
PCM file requirements 16-3
D
database scalability 27-7
default device profiles
creating for each Cisco Unified IP Phone type 8-22
dependency records
Cisco Unified Communications Manager Attendant Console 11-43
device mobility
configuration checklist 17-10
configuration tips 17-9
configuring 17-7
enabling/disabling 17-11
feature interactions 17-5
feature restrictions 17-5
installing 17-6
introducing 17-1
more information 17-12
network considerations 17-9
operations 17-2
overview 17-1
supported phone models 17-6
system requirements 17-6
troubleshooting 17-12
viewing roaming parameters 17-12
device profiles
and Cisco Extension Mobility 8-2
creating for a Cisco Extension Mobility user 8-25
default for Cisco Extension Mobility 8-2
for a Cisco Extension Mobility user 8-27
user for Cisco Extension Mobility 8-2
dial-via-office reverse callback
with Cisco Unified Mobility 13-9
directed call park
BLF configuration settings 4-23
Cisco Unified Communications Manager Attendant Console usage 11-15
configuration checklist (table) 4-18
configuration settings (table) 4-22
configuring BLF/Directed Call Park buttons 4-22
deleting a number 4-24
finding a number 4-20
installing and activating 4-17
interactions 4-15
introduction 4-13
overview 4-1
restrictions 4-17
setting service parameters 4-20
system requirements 4-14
usage example 4-14
via DTMF
with Cisco Unified Mobility 13-13
directed call pickup
basic completion (figure) 5-4
basic setup (figure) 5-4
configuration checklist (table) 5-18
multiple-calls completion (figure) 5-7
multiple-calls setup (figure) 5-7
directory
Cisco Unified Communications Manager Attendant Console, understanding 11-10
directory number
assigning a call pickup group 5-27
DND
activating 18-6
adding to common phone profiles 18-8
architecture overview 18-2
configuration checklist (table) 18-6
configuring 18-6
described 18-1
device parameters (table) 18-7
feature key 18-7
hardware requirements 18-3
high priority call with DND ringer off enabled on a shared line (figure) 18-13
incoming call alert settings 18-2
installing 18-6
interactions
callback 18-4
extension mobility 18-5
hold reversion and intercom 18-4
hunt list 18-4
listed 18-3
MLPP and CER 18-4
park reversion 18-3
pickup 18-4
pickup notification 18-4
intercom usage 22-4
introducing 18-1
normal priority call with DND ringer off enabled on a nonshared line (figure) 18-11
normal priority call with DND ringer off enabled on a shared line (figure) 18-12
related topics 18-16
restrictions 18-5
service parameters 18-6
softkeys 18-7
software requirements 18-3
status notification for SCCP 18-2
status notification for SIP devices 18-2
system requirements 18-3
troubleshooting 18-14
troubleshooting errors (table) 18-15
usage examples 18-10
domains, MLPP
identifier for MLPP 26-7
do not disturb
See DND
DSCP
mapping to call precedence 26-30
dual-mode phones
configuring handoff settings 13-48
E
end users
adding to standard end users group for Web Dialer 14-10
enterprise parameters
MLPP 26-38
Presence 28-13
extension mobility
Cisco Unified Communications Manager Attendant Console usage 11-15
interaction with call display restrictions 3-5
external call transfer restrictions
activating 19-5
blocking external call from transferring to external party (figure) 19-4
block offnet to offnet transfer service parameter 19-7
call classification configuration settings (table) 19-8
call classification service parameter 19-7
configuration checklist (table) 19-6
configuring 19-5
gateway configuration 19-7
installing 19-5
interactions 19-4
introducing 19-1
overview 19-1
related topics 19-9
route pattern configuration 19-8
service parameters 19-6
system requirements 19-4
transferring external calls to an external party (figure) 19-3
trunk configuration 19-8
F
features
barge 1-1
call display restrictions 3-1
call park 4-1
Cisco Extension Mobility
bulk administration tool 8-9
Cisco Unified Communications Manager Assistant
assistant console interface 9-4, 10-4
assistant interfaces 9-6, 10-5
bulk administration tool 9-8, 10-7
calling search space and partitions 9-20
Cisco Unified IP Phone interface 9-5, 10-5
Cisco Unified IP Phone Services 9-27
configuration checklist for proxy line support (table) 9-13
manager assistant administration interface 9-6, 10-6
message waiting indicator 9-10
multilevel precedence and preemption 9-10
Multilevel Precedence and Preemption (MLLP) 10-9
route point 9-21
time-of-day routing 9-10
understanding architecture 9-2, 10-2
understanding database access architecture 9-5
understanding database and directory access architecture 10-5
device mobility 17-1
directed call park 4-1
external call transfer restrictions 19-1
hold reversion 20-1
immediate divert 21-1
malicious call ID (MCID) 24-1
Multilevel Precedence and Preemption (MLPP)
using with Cisco Unified Communications Manager Assistant 10-9
Presence 28-1
privacy 1-1
Web Dialer 14-1
feature safe
for Cisco Extension Mobility 8-7
file format, Ringlist.xml 16-2
firewalls and one-way media (figure) 25-23
fixed audio source
configuration settings (table) 27-23
deleting 27-23
forced authorization codes
BAT usage 15-4
CAR usage 15-4
configuration checklist (table) 15-5
configuration settings (table) 15-11
configuring 15-11
CTI, JTAPI, and TAPI usage 15-4
deleting 15-12
described 15-2
enabling for route patterns 15-13
finding 15-10
installation 15-5
interactions 15-3
requirements 15-5
restrictions 15-3
system requirements 15-5
user information 15-13
forwarding
local route groups 23-12
G
globalizing calling party number
activating 7-11
BAT support 7-9
Call Detail Record support 7-9
calling party number type 7-13
CAR support 7-9
Cisco Extension Mobility support 7-9
configuration checklist 7-11
configuring 7-11
described 7-2
device mobility support 7-9
example 7-2
forwarding 7-8
gateway support 7-3
information for end users 7-22
installing 7-11
interactions 7-8
mapping global number to local variant 7-6
phone support 7-7
prefixes 7-16
related topics 7-22
restrictions 7-10
service parameters 7-13
system requirements 7-7
transferring 7-8
group call pickup
configuration checklist (table) 5-14
described 5-2
H
H.323 gateway
configuring for mobile voice access
options 13-42
using hairpinning 13-45
using PRI 13-43
held icon timers, configuring 11-42
hold reversion
alerting operations (table) 20-3
call focus operations 20-3
call focus priority 20-9
configuration checklist (table) 20-10
configuration tips 20-10
configuring 20-9
configuring call focus priority 20-11
configuring call reversion timer settings 20-12
description 20-2
installing 20-9
interactions
call park 20-7
CTI applications 20-8
listed 20-7
MLPP 20-7
music on hold 20-7
introducing 20-1
more information 20-14
overview 20-1
providing information to users 20-13
restrictions 20-8
retrieving reverted calls 20-4
supported devices 20-6
supported phone models 20-6
system requirements 20-6
timer deactivation 20-4
timers 20-9
troubleshooting 20-14
hunt groups
broadcast, understanding 11-9
circular, understanding 11-7
configuration settings (table) 11-33
configuring members 11-32
deleting members 11-34
linked, understanding 11-5
understanding 11-3
I
immediate divert
call-processing requirements 21-2
configuration checklist (table) 21-9
configuring 21-9
installing and activating 21-9
interactions
call detail records 21-7
call forward 21-7
conference 21-7
hunt list 21-7
listed 21-6
MLPP 21-6
interactions and restrictions 21-6
introducing 21-1
overview 21-1
phone display messages 21-4
related topics 21-11
requirements for incoming calls 21-3
requirements for outgoing calls 21-3
restrictions 21-7
setting service parameters 21-10
softkey requirements 21-2
system requirements 21-2
using 21-4
indication enabled 26-10
insufficient bandwidth, AAR for MLPP 26-29
intercom
barge usage 22-4
BAT usage 22-22
call preservation 22-5
Cisco Extension Mobility interactions 22-5
Cisco Unified Communications Manager Assistant 9-10
Cisco Unified Communications Manager Assistant usage 22-5
configuration checklist (table) 22-7
configuring 22-6
CTI interactions 22-5
described 22-1
DND usage 22-4
installing and activating 22-6
interactions 22-4
IP phones supported 22-3
overview 22-1
restrictions 22-4
SRST usage 22-5
system requirements 22-2
troubleshooting 22-23
using 22-7
with Cisco Extension Mobility 8-10
IPMA, Cisco
See Cisco Unified Communications Manager Assistant
L
licensing
interactions with Cisco Unified Mobility 13-19
lines, interaction with MLPP 26-27
localizing calling party number
activating 7-11
BAT support 7-9
Call Detail Record support 7-9
calling party transformation CSS 7-20
calling party transformations patterns 7-4
CAR support 7-9
Cisco Extension Mobility support 7-9
configuration checklist 7-11
configuring 7-11
described 7-4
device mobility support 7-9
example 7-5
forwarding 7-8
information for end users 7-22
installing 7-11
interactions 7-8
mapping global number to local variant 7-6
phone support 7-7
related topics 7-22
restrictions 7-10
system requirements 7-7
transferring 7-8
local offnet access
managing in a centralized mode (figure) 23-4
local route groups
and called party transformations 23-9
and forwarding 23-12
and route plan report 23-12
and supplementary services 23-12
binding a provisioned route group 23-3
called digits transformation (figure) 23-10
described 23-2
installing and activating 23-13
interactions 23-11
interactions and restrictions 23-11
introduction 23-1
mixed route list restrictions 23-13
provisioning local offnet access with (figure) 23-6
provisioning local offnet access without (figure) 23-5
provisioning TEHO with (figure) 23-9
provisioning TEHO without (figure) 23-8
restrictions 23-13
routing with 23-3
simple local routing 23-4
supported devices 23-11
system requirements 23-11
with TEHO 23-7
login call flow
Cisco Extension Mobility 8-5
logout call flow
Cisco Extension Mobility 8-6
M
malicious call ID
adding a softkey template 24-6
configuration checklist (table) 24-5
configuring alarms 24-6
explained 24-1
feature code 24-2
giving MCID to users 24-7
installing 24-4
interactions
alarms 24-3
call detail records 24-3
conference calls 24-3
extension mobility 24-3
listed 24-3
overview 24-1
related topics 24-8
removing MCID feature 24-8
restrictions 24-4
services 24-1
setting service parameters 24-5
system requirements 24-2
troubleshooting 24-8
using 24-2
malicious call identification (MCID)
See malicious call ID
MGCP
and MLPP 26-29
MLPP
activating 26-36
announcements
blocked precedence 26-21
blocked precedence (figure) 26-21
busy station 26-21
explained 26-19
unauthorized precedence 26-20
unauthorized precedence (figure) 26-20
automated alternate routing (AAR) 26-29
call forward 26-27
call preservation 26-29
call transfer 26-28
call waiting 26-28
CDR recording 26-27
configuration checklist (table) 26-37
described 26-1
domain 26-7
enterprise parameters 26-38
hierarchical configuration 26-26
indication 26-10
installing 26-36
interactions 26-34
introducing 26-1
line feature interaction 26-27
mapping to DSCP 26-30
MGCP 26-29
numbering plan
example (figure) 26-23
explained 26-22
precedence
alternate party diversion (APD) 26-11
alternate party diversion example (figure) 26-12
call setup 26-10
explained 26-3
patterns 26-9
precedence patterns
example (figure) 26-23
explained 26-22
preemption
common network facility 26-15
common network facility example (figure) 26-16
common network facility example with retry timer Trr (figure) 26-17
details 26-13
explained 26-6
receiving 26-12
user access 26-13
user access channel nonpreemptable 26-14
user access example (figure) 26-14
PRI 26-29
service parameter 26-27
shared lines 26-28
supplementary services
call forwarding 26-31
call pickup 26-33
call transfer 26-32
hunt pilots and hunt lists 26-33
multiple appearance lines 26-30
overview 26-30
three-way calling 26-32
terminology 26-2
trunk selection
example (figure) 26-25
explained 26-24
mobile connect
and MLPP 13-18
feature interactions 13-18
overview 13-2
related topics 13-49
restrictions 13-18
mobile voice access
configuration settings (table) 13-41
configuring by service parameter 13-47
H.323 configuration
options 13-42
using hairpinning 13-45
using PRI 13-43
media resources 13-40
overview 13-2
related topics 13-49
mobility softkeys
configuring 13-48
modifying files 16-2
MOH
See music on hold (MOH)
monitoring
adding user for application (figure) 25-28
adding user to groups (figure) 25-29
agent call 25-10
agent cannot control a monitoring call (figure) 25-8
agent conferences in the supervisor (figure) 25-11
agent in a conference (figure) 25-11
architecture (figure) 25-4
BIB 25-23
call characteristics 25-20
call information 25-23
call preservation 25-23
codec for calls (figure) 25-21
configuration checklist (table) 25-37
configuring 25-27
configuring calling search spaces (figure) 25-31
configuring tones (figure) 25-30
CTI event delivery (figure) 25-24
CTI requirements 25-24
described 25-1
firewalls (figure) 25-23
hardware requirements 25-25
interactions listed 25-25
interactions with CTI and JTAPI/TSP applications 25-25
interactions with other features 25-26
invocation of a session 25-6
multiple sessions (figure) 25-9
notification tones 25-20
one-way media 25-22
one-way media (figure) 25-23
overview (figure) 25-2
play tone behavior 25-21
related topics 25-38
restrictions
listed 25-26
security 25-26
with intercom 25-26
service parameters 25-38
session (figure) 25-7
session flow (figure) 25-6
simultaneous with recording (figure) 25-19
streaming through the agent IP phone (figure) 25-5
supervisor conferences in another supervisor (figure) 25-12
supervisor transfers the monitoring call (figure) 25-7
supported devices 25-5
system requirements 25-24
terminology 25-2
turn on IP phone BIB to allow (figure) 25-27
multicast
audio sources for MOH 27-10
configuration checklist (table) 27-12
explained 27-10
multilevel precedence and preemption
See MLPP
music on hold (MOH)
audio files
deleting 27-32
displaying 27-30
managing 27-30
uploading 27-31
audio sources
configuration settings (table) 27-20
deleting 27-19
explained 27-9
finding 27-18
call park example 27-5
characteristics 27-3
Cisco Unified Communications Manager Attendant Console usage 11-15
configuration checklist (table) 27-15
creating audio sources 27-9
database scalability 27-7
default MOH sample 27-9
definitions 27-2
described 27-1
failover and fallback 27-14
features
manageability 27-7
server manageability 27-6
server redundancy 27-6
server scalability 27-6
fixed audio source
configuration settings (table) 27-23
configuring 27-23
deleting 27-23
described 27-22
functionality 27-4
list of topics 27-1
managing audio sources 27-10
monitoring performance
overview (table) 27-16
service states 27-17
requirements and limits 27-12
server configuration settings (table) 27-26
servers
characteristics 27-5
database requirements 27-7
explained 27-8
finding 27-24
manageability 27-6
perfmon counters 27-16
redundancy 27-6
resetting 27-26
scalability 27-6
storing audio sources 27-10
supported features 27-5
transfer hold example 27-5
understanding 27-1
user hold example 27-5
N
nonpreemptable user access channel 26-14
notification tones for monitoring and recording 25-20
numbering plan
MLPP (figure) 26-23
MLPP access control 26-22
O
other group pickup
configuration checklist (table) 5-16
described 5-3
P
parameters, service
CDR 24-5
partitions
restricting access 5-10
using call pickup 5-10
Web Dialer support 14-9
PCM file requirements for custom ring types 16-3
perfmon counters
counter descriptions (table) 27-16
using to view MOH servers 27-16
phones
and call display restrictions 3-8
custom rings
overview 16-1
PCM file requirements 16-3
interaction with Presence 28-3
pilot points
associating with the ac user 11-26
configuration settings (table) 11-29
configuring 11-28
deleting 11-30
finding 11-27
resetting 11-31
understanding 11-3
precedence
alternate party diversion (APD)
example (figure) 26-12
explained 26-11
blocked 26-21
blocked (figure) 26-21
busy station 26-21
call setup 26-10
CDR recording 26-27
explained 26-3
patterns
access control 26-22
MLPP (figure) 26-23
setup 26-9
unauthorized 26-20
unauthorized (figure) 26-20
preemption
common network facility 26-15
common network facility example (figure) 26-16
common network facility example with retry timer Trr (figure) 26-17
details 26-13
explained 26-6
receiving 26-12
user access 26-13
user access channel nonpreemptable 26-14
user access example (figure) 26-14
Presence
authorization 28-7
BLF/SpeedDial
buttons, configuring 28-20
configuration settings (table) 4-23, 28-21
configuring 28-19
configuration checklist (table) 28-11
feature interactions and restrictions 28-10
groups
applying 28-17
configuration example 28-6
configuration settings (table) 28-16
explained 28-5
interaction examples 28-7
interaction with Cisco Extension Mobility 28-9
interaction with phones and trunks 28-3
interaction with route lists 28-4
more information 28-22
overview 28-1
request examples 28-3
SUBSCRIBE calling search space 28-9, 28-13
tips for presence group and presence authorization 28-18
PRI and MLPP 26-29
privacy
activating 1-10
configuration checklist (table) 1-12
configuring 1-11
described 1-5
installing and activating 1-10
interactions and restrictions 1-7
overview 1-1
related topics 1-14
service parameters 1-13
system requirements 1-6
privacy on hold
activating 1-11
configuration checklist (table) 1-12
configuring 1-11
described 1-6
installing and activating 1-10
interactions and restrictions 1-7
related topics 1-14
service parameters 1-13
system requirements 1-6
proxy user, creating for Web Dialer 14-11
Q
QRT
activating 29-14
activating CEF service 29-22
adding softkey template to phones 29-20
alarms and traces 29-22
architecture overview 29-3
can't make calls (figure) 29-13
can't make calls (table) 29-13
Cisco Extended Functions service 29-5
components 29-2
configuration checklist (table) 29-16
configuring 29-15
configuring softkey template in common device configuration 29-19
creating softkey template 29-17
description 29-1
extended menu choices 29-9
information to users 29-30
installing 29-14
interactions 29-14
IP phone support 29-5
overview 29-1
phone configuration (figure) 29-21
phone interface (figure) 29-10
phone interface display (figure) 29-9
phone recently rebooted (table) 29-12
problem categories (table) 29-10
problems with last call (table) 29-12
problem with phone that recently rebooted (figure) 29-13
QRT Viewer 29-25
reason codes (table) 29-10
related topics 29-32
reporting problem with current call (figure) 29-11
reporting problem with last call (figure) 29-12
reports
described 29-26
fields by supported category 29-28
restrictions 29-14
securing signaling connections 29-7
serviceability features 29-21
setting service parameters 29-24
softkey 29-17
softkey layout configuration (figure) 29-19
softkey template configuration window (figure) 29-17
softkey template configuration window after copy (figure) 29-18
system requirements 29-5
troubleshooting 29-30
user interface 29-8
using 29-8
voice quality feedback (figure) 29-9
Quality Report Tool (QRT)
See QRT
R
recording
adding user for application (figure) 25-28
adding user to groups (figure) 25-29
agent conference (figure) 25-18
application-invoked 25-14
application-invoked (figure) 25-15
architecture (figure) 25-4
automatic 25-14
automatic (figure) 25-15
barged call (figure) 25-17
BIB 25-23
call characteristics 25-20
call display 25-23
call information 25-23
call preservation 25-23
calls do not survive agent hold (figure) 25-16
codec for calls (figure) 25-21
configuration checklist (figure) 25-37
configuring 25-27
configuring calling search spaces (figure) 25-31
configuring tones (figure) 25-30
creating a route pattern for the recorder (figure) 25-35
creating recorder redundancy (figure) 25-36
creating SIP trunk that points to the recorder (figure) 25-34
CTI event delivery (figure) 25-24
CTI requirements 25-24
described 25-1
enabling for a line appearance (figure) 25-32
firewalls (figure) 25-23
hardware requirements 25-25
interactions listed 25-25, 25-26
interactions with CTI and JTAPI/TSP applications 25-25
interactions with other features 25-26
limiting codec usage 25-22
modes 25-14
notification tones 25-20
one-way media 25-22
one-way media (figure) 25-23
overview (figure) 25-3
play tone behavior 25-21
profiles
creating (figure) 25-33
recorder as SIP trunk device 25-14
related topics 25-38
restrictions
security 25-26
with intercom 25-26
service parameters 25-38
simultaneous with monitoring (figure) 25-19
streaming through the agent IP phone (figure) 25-5
supported devices 25-5
system requirements 25-24
terminology 25-2
turn on IP phone BIB to allow (figure) 25-27
Redirector servlet
configuring 14-10
redundancy
Cisco Unified Communications Manager Attendant Console 11-12
creating for recorders (figure) 25-36
MOH servers 27-6
Web Dialer 14-2
remote destination profiles
associating a directory number 13-31
configuration 13-29
configuration settings (table) 13-32
configuring 13-31
deleting 13-31
finding 13-29
remote destinations
configuration settings (table) 13-38
deleting 13-37
finding 13-35
requirements
Call Back 2-5
Cisco Extension Mobility 8-8
Cisco Unified Mobility 13-21
device mobility 17-6
hold reversion 20-6
retry timer Trr example (figure) 26-17
reverse callback
dial-via-office with Cisco Unified Mobility 13-9
reverted calls 20-4
Ringlist.xml file format 16-2
route groups
binding to a local route group 23-3
local
and called party transformations 23-9
and forwarding 23-12
and route plan report 23-12
and supplementary services 23-12
binding a provisioned route group 23-3
called digits transformation (figure) 23-10
described 23-2
installing and activating 23-13
interactions 23-11
introduction 23-1
mixed route list restrictions 23-13
provisioning local offnet access with (figure) 23-6
provisioning local offnet access without (figure) 23-5
provisioning TEHO with (figure) 23-9
provisioning TEHO without (figure) 23-8
restrictions 23-13
routing with 23-3
supported devices 23-11
system requirements 23-11
route lists
interaction with Presence 28-4
route patterns
creating for the recorder (figure) 25-35
route plan report
and local route groups 23-12
routing
simple with local route groups 23-4
S
SCCP
status notification for DND 18-2
security
Cisco Unified Communications Manager Assistant 9-26, 10-18
Presence authorization 28-7
with monitoring feature 25-26
with recording feature 25-26
service parameters
barge 1-13
CDR 24-5
external call transfer restrictions 19-6
for call pickup 5-21
for Cisco Extension Mobility (table) 8-18
for monitoring and recording 25-38
for recording and monitoring (figure) 25-31
MLPP 26-27
mobile voice access, configuring by 13-47
Presence 28-13
privacy 1-13
privacy on hold 1-13
Web Dialer 14-6
services
adding the Cisco Extension Mobility service 8-17
supplementary for MLPP 26-30
shared conference bridges and cBarge 1-10
shared lines
MLPP interaction 26-28
SIP
DND status notification 18-2
recorder as SIP trunk device 25-14
support for Cisco Extension Mobility 8-4
trunks
creating to point to the recorder (figure) 25-34
URI dialing with Cisco Unified Mobility 13-14
softkeys
barge 1-4
cBarge 1-5
configuring mobility 13-48
templates for MCID 24-6
SRST
intercom usage 22-5
supplementary services
call forwarding 26-31
call pickup 26-33
call transfer 26-32
hunt pilots and hunt lists 26-33
multiple appearance lines 26-30
overview 26-30
three-way calling 26-32
system requirements
call pickup 5-11
T
tail end hop off (TEHO)
and local route groups 23-7
TEHO
and local route groups 23-7
templates, softkey
MCID 24-6
time-of-day access
with Cisco Unified Mobility
configuration checklist (table) 13-11
described 13-10
important notes 13-12
TLS, securing connection to CTI 29-7
trace settings, Web Dialer 14-12
transfer
external call transfer restrictions 19-1
transfer hold, example with MOH 27-5
transformations
called party with local route groups 23-9
translation patterns
for call display restrictions 3-6
Trr retry timer preemption example (figure) 26-17
trunks
interaction with Presence 28-3
selection for MLPP
example (figure) 26-25
explained 26-24
U
unicast
audio sources for MOH 27-10
explained 27-10
URI
dialing with Cisco Unified Mobility 13-14
user hold, example with MOH 27-5
users
Cisco Unified Communications Manager Attendant Console
configuring 11-21
understanding 11-2
V
voice mail
interaction with call display restrictions 3-5
W
Web Dialer
activating 14-4
adding users to standard Cisco Unified Communications Manager end users group 14-10
configuration checklist (table) 14-5
configuring 14-5
configuring application dial rules 14-10
configuring for local language 14-8
configuring Redirector servlet 14-10
creating a proxy user 14-11
installing 14-4
interactions 14-3
interactions and restrictions 14-3
introducing 14-1
locale settings in Microsoft Internet Explorer (figure) 14-9
overview 14-1
partition support 14-9
redundancy 14-2
related topics 14-13
restrictions 14-4
secure TLS connection 14-8
service parameters 14-6
servlet
Redirector 14-2
system requirements 14-3
trace settings 14-12