Cisco Unified Communications Manager (CallManager)
| Overview | Product Overview |
|---|---|
| Product Type | Call Control |
| Status | Available Order |
| Series Release Date | Pre-1999 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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- Unified Communications Manager Version 15
Status: Available | Release Date: 16-Oct-2023
- Unified Communications Manager Version 14
Status: Not Orderable | End-of-Support Date: 30-Apr-2027
- Unified Communications Manager Version 12.5
Status: End of Support | End-of-Support Date: 31-Aug-2025
- Unified Communications Manager Version 11.5
Status: End of Support | End-of-Support Date: 31-May-2024
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Recent Security Notices
- 01-Oct-2025
- 03-Sep-2025
- 02-Jul-2025
- 04-Jun-2025
- 21-May-2025
Document Categories
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Data Sheets and Product Information
Data Sheets
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Subscription Licensing for Unified Communication Suite v11.x Add-on Licenses
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Cisco Select On-Premises Calling SKUs
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual Licensing for Session Management Edition (SME)
- End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
- End-of-Sale and End-of-Life Announcement for the Cisco CUCM Admin Security Token, 7.1 or Newer
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition 10.X
- End-of-Sale and End-of-Life Announcement for the Cisco Select Cisco Unified Communications feature Licenses
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 9.X ADD-ON User Licenses and Feature Migration
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager Version 8.6 (JITC Certified)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software Version 9.x
End-of-Life and End-of-Sale Notices
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Security Notices
- Cisco Unified Communications Manager, IM and Presence Service Bulletin for Cisco Push REST Service
- Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365
- Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin
Bulletins
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Applicable to Multiple Releases
- Field Notice: FN74113 - Cisco Jabber, Webex, Unified Communications Manager IM & Presence Service, and Expressway Series Foreground Service Types on Android Affect Incoming Calls and Messages - Software Upgrade Recommended
- Field Notice: FN - 72318 - Cisco Unified Communications Manager / Session Management Edition: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Workaround Provided
- Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided
- Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended
- Field Notice: FN - 70613 - Cisco Unified Communications Manager Secure Endpoints Might Fail to Register After a Refresh Upgrade to Version 12.5 - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
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Cisco Unified Communications Manager Version 11.5
- Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended
- Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended
- Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended
- Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
- Software Advisory: Secure LDAP Mandatory for Active Directory Connections
Field Notices
- Cisco Unified Communications Manager Stored Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager Cross-Site Request Forgery Vulnerability
- Cisco Unified Communications Manager Static SSH Credentials Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Communications Manager Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager Denial of Service Vulnerability
- Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager SQL Injection Vulnerability
- Cisco Unified Communications Products Arbitrary File Read Vulnerability
- Cisco Unified Communications Manager Denial of Service Vulnerability
Security Advisories, Responses and Notices
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Release and Compatibility
- Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 14x
- Deprecation of 32-Bit Windows Plugin Support for Cisco TAPI Service Provider in Cisco Unified Communications Manager
- Deprecation of Mobile Voice Access via H.323 and SIP VXML Gateways in Cisco Unified Communications Manager
- Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 15x
- Deprecation of Call Control Discovery via Service Advertisement Framework in Cisco Unified Communications Manager
- Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X)
- Deprecation of H.323 Gatekeeper Control Options in Cisco Unified Communications Manager Release 15
- Deprecation of Remote Call Control with Microsoft Lync Server for IM and Presence Service on Cisco Unified Communications Manager, Release 15
- Cisco Unified Communications Manager Device Package Compatibility Matrix
- Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Releases 11.5(1)SU5—SU11
- Deprecated Phone Models in Cisco Unified Communications Manager, Release 14
- Deprecated Phone Models in Cisco Unified Communications Manager, Release 14
- Deprecated Phone Models for Cisco Unified Communications Manager, Release 11.5(x)
- Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x
- Cisco Unified Communications Manager Device Package Installation Guide
Compatibility Information
- Release Notes for Cisco Prime Collaboration Deployment, Release 14SU5
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU5
- Release Notes for Cisco Unified Communications Manager Release 15SU3a and the IM and Presence Service Release 15SU3
- Release Notes for Cisco Prime Collaboration Deployment, Release 15SU3
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15SU2
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Release Notes for Cisco Unified Communications Manager Release 15SU1a and the IM and Presence Service Release 15SU1
- Release Notes for Cisco Prime Collaboration Deployment, Release 15SU2
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 12.5(1)SU9
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU4a
- Release Notes for Cisco Prime Collaboration Deployment, Release 14SU4
- Release Notes for Cisco Prime Collaboration Deployment, Release 15SU1
- Release Notes for Cisco Prime Collaboration Deployment, Release 15
- Release Notes for Cisco Unified Communications Manager Release 12.5(1)SU8a and the IM and Presence Service Release 12.5(1)SU8
Release Notes
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Reference
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
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Cisco Unified Communications Manager Version 12.5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU7-SU8
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU6
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU4
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU1
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Cisco Unified Communications Manager Version 11.5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU8
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU3
Command References
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
Documentation Roadmaps
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
- Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU5 (PDF - 8 MB)
- Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU4 (PDF - 15 MB)
- Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU3 (PDF - 10 MB)
- Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU2 (PDF - 14 MB)
- Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU1 (PDF - 16 MB)
- Open Source Used in Cisco Prime Collaboration Deployment, Release 11.5(3) (PDF - 8 MB)
- Open Source Used in Cisco Unified Communications Manager, Release 11.5(1) (PDF - 16 MB)
- Open Source License Notices for Cisco Unified Communications Manager
Licensing Information
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Cisco Unified Communications Manager Version 11.5
- Cisco Headset and Finesse Integration for Contact Center (PDF - 852 KB)
- Role Resource Descriptions for Cisco Unified CM Administration (PDF - 70 KB)
Technical References
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Design
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Applicable to Multiple Releases
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
Design Guides
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Install and Upgrade
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU2
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU3 and SU4
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Cisco Unified Communications Manager Version 12.5
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
- Cisco Collaboration on Virtual Servers
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Cisco Unified Communications Manager Version 11.5
- Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)
- Installation Guide for Cisco Unified Communications Manager and IM and Presence Service Release 11.5(1)
- Cisco Collaboration on Virtual Servers
- Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 11.5(1)
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Cisco TelePresence
Install and Upgrade Guides
- Install CUCM Cluster Using Data Export and Import Feature
- Upgrade IP Phone Firmware Individually
- Apple Push Notifications Updates (PDF - 163 KB)
Install and Upgrade TechNotes
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Configuration
- Encrypt and Decrypt IM&P Compliance Encryption Key
- Configure Visual Voicemail for Jabber and Webex
- Adjust WaterMark in RTMT of Call Manager Procedure
- Manage Bulk Certificates between CUCM Clusters for Phone Migration
- Configure Backup and Restore from GUI in CUCM
- Configure LSC on IP Phone with CUCM
- Configure CUCM for Secure LDAP (LDAPS)
- Configure Jabber for Windows for Emergency Calling while Roaming
- Configure Single Number Reach for CallManager
- Rebuild CUCM Publisher from Subscriber
- Configure Time of the Day Routing
- SAML SSO Microsoft Entra ID Identity Provider
- Implement Reuse of Multi-SAN Tomcat Certificate for CallManager
- Reset or Change CUCM OS Admin and Security Password
- Migrate CUCM Mixed Mode with Tokenless CTL
Configuration Examples and TechNotes
- System Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs
- Database Setup Guide for the IM and Presence Service, Release 15 and SUs
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 14 and SUs
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs
- System Configuration Guide for Cisco Unified Communications Manager, Release 14 and SUs
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4 to 12.5(1)SU7
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2
- System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1
Configuration Guides
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Applicable to Multiple Releases
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
Programming Guides
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Maintain and Operate
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
- Voice Log Translator 2.3.1 User Guide
End-User Guides
- Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs
- Security Guide for Cisco Unified Communications Manager, Release 15 and SUs
- Security Guide for Cisco Unified Communications Manager Release 14 and SUs
- Prime Collaboration Deployment Administration Guide, Release 15 and SUs
- SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 11.5(1)
- SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 15 and SUs
- SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 14 and SUs
- SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 12.5(1)
- Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 and 12.5(1)SU7
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1
- Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 15 and SUs
Maintain and Operate Guides
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Troubleshooting
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Cisco Unified Communications Manager Version 15
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Cisco Unified Communications Manager Version 14
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
Error and System Messages
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Cisco Bulk Administration Tool
- Troubleshoot Call Routing Issue via CUCM Dialed Number Analyzer
- Q.A for CUCM PHONE CERTIFICATES (LSC/MIC)
Support FAQ
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Cisco Unified Communications Manager Version 12.5
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Cisco Unified Communications Manager Version 11.5
Troubleshooting Guides
- Troubleshoot Jabber SIP Call Issues with Wireshark
- Troubleshoot Full Common Partition in CUCM
- Recover from Ungraceful Shutdowns on VOS
- Regenerate Certificates In Unified Communications Manager
- Troubleshoot Issues When TFTP Reaches Maximum Serving Count
- Troubleshoot Memory Allocation Failed during Query Processing after SIP Trunk Fails to Be Added
- Troubleshoot CUCM Database Replication Issues
- Enable Specific License Reservation for CUCM Version 12.5
- Collect Trace Data from a CUCM Cluster
- Troubleshoot E911 Location with Webex UCM Calling
- Demonstrate IP Phone Migration from Secure to Non-secure CUCM
- Collect CUCM Logs if RTMT Is Not Accessible or Available
- Configure and Troubleshoot NTP on CUCM and IM&P
- Identify Unexpected Shutdown in UC Application
- Consider CPU Error Message for CUCM on UCS M6 Hardware
Troubleshooting TechNotes
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Literature
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Ordering Guides
Sales Resources
- Case Study IP Telephony Deployment - ACU
White Papers
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Log in to see available downloads.
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Below are the retired releases within the Cisco Unified Communications Manager (CallManager) series. Cisco no longer supports these releases.
It is recommended that users upgrade to the newest available release. All supported releases are available on the "Releases" tab on this page.
Cisco Unified Communications Manager (CUCM)
- Unified Communications Manager Version 12.0 - End-of-Support Date: 31-Aug-2023
- Unified Communications Manager Version 11.5 - End-of-Support Date: 31-May-2024
- Unified Communications Manager Version 11.0 - End-of-Support Date: 31-Jul-2020
- Unified Communications Manager Version 10.5 - End-of-Support Date: 31-Jul-2022
- Unified Communications Manager Version 10.0 - End-of-Support Date: 31-Jul-2022
- Unified Communications Manager Version 9.1 - End-of-Support Date: 31-Dec-2018
- Unified Communications Manager Version 9.0 - End-of-Support Date: 31-Dec-2018
- Unified Communications Manager Version 8.6 - End-of-Support Date: 31-Jul-2017
- Unified Communications Manager Version 8.5 - End-of-Support Date: 31-Jul-2017
- Unified Communications Manager Version 8.0 - End-of-Support Date: 25-Oct-2014
- Unified Communications Manager Version 7.1 - End-of-Support Date: 24-Jun-2015
- Unified Communications Manager Version 7.0 - End-of-Support Date: 13-Apr-2013
- Unified Communications Manager Version 6.1 - End-of-Support Date: 4-Sep-2013
- Unified Communications Manager Version 6.0 - End-of-Support Date: 3-Apr-2012
- Unified Communications Manager Version 5.1 - End-of-Support Date: 15-Feb-2012
- Unified Communications Manager Version 5.0 - End-of-Support Date: 30-Jun-2011
- Unified Communications Manager Version 4.3 - End-of-Support Date: 26-Jan-2014
Cisco Unified CallManager
- Unified CallManager Version 4.2 - End-of-Support Date: 17-May-2011
- Unified CallManager Version 4.1 - End-of-Support Date: 17-May-2011
- Unified CallManager Version 4.0 - End-of-Support Date: 17-May-2011
Cisco CallManager
- CallManager Version 3.3 - End-of-Support Date: 24-Jul-2010
- CallManager Version 3.2 - End-of-Support Date: 14-Jan-2009
- CallManager Version 3.1 - End-of-Support Date: 14-Jan-2009
- CallManager Version 3.0 - End-of-Support Date: 14-Jan-2009
- CallManager Version 2.4 - End-of-Support Date: 14-Jan-2009
- CallManager Version 2.3 - End-of-Support Date: 14-Jan-2009
- CallManager Version 2.2 - End-of-Support Date: 14-Jan-2009
