The Call Pickup Group menu option allows administrators to configure call pickup groups. After end users are configured as member s of a call pickup group, these users can answer a call that comes in on a directory number other than their own. When a user hears an incoming call ringing on another phone, the user can redirect the call to their own phone by using one of the call pickup phone features.
Cisco Unified IP Phones that are running SCCP and SIP provide several types of call pickup:
•The Call Pickup feature allows users to pick up incoming calls within their own group. Cisco Unified Communications Manager automatically dials the appropriate call pickup group number when a user activates this feature on a phone.
•The Group Call Pickup feature allows users to pick up incoming calls in another group. Users must dial the appropriate call pickup group number when they activate this feature on a phone.
•The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with their own group. When a phone rings in a group that is associated with the user group, Cisco Unified Communications Manager automatically searches for the incoming call in the associated groups when they activate this feature on a phone.
•The Directed Call Pickup feature allows a user to pick up an incoming call on a directory number (DN) directly by pressing the GPickUp softkey and entering the directory number.
•The Busy Lamp Field (BLF) Call Pickup feature allows a user to pick up a call that is directed to the DN that is associated with the BLF button that is configured on the user Cisco Unified IP Phone.
For more information on how to use and configure the various Call Pickup features and how to configure call pickup groups, refer to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide.