Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

explained 15-1

abbreviated dial

described 37-34

access log 4-3

access privileges

roles 4-2

ad hoc conferences

Advanced Ad Hoc Conference Enabled 22-11

description 22-6

Drop Ad Hoc Conference 22-10

initiating 22-6

limitations 22-13

linear conference linking 22-8

Non-linear Ad Hoc Conference Linking Enabled 22-11

nonlinear conference linking 22-9

service parameters 22-10

SIP phone restrictions 22-12

using cBarge softkey 22-7

using Join softkey 22-7

administrator tools

BAT 41-1

CAR 41-2

Cisco Unified Serviceability 41-1

more information 41-3

overview 41-1

admission control 5-11, 6-1

Advanced Ad Hoc Conference Enabled service parameter 22-11

alarms

DHCP 11-4

alternate routing

video 38-9

amwi

described 37-24

analog telephony protocols

CAS 34-5

described 34-3

E&M signaling 34-4

ground-start signaling 34-4

loop-start signaling 34-4

announcements 21-4

announcements (table) 21-4

annunciator

announcements 21-4

announcements (table) 21-4

configuration checklist (table) 21-5

dependency records 21-4

limitations 21-3

more information 21-6

overview 21-1

planning configuration 21-2

system requirements 21-3

tones 21-4

troubleshooting 21-5

understanding 21-1

appliance 1-1

application dial rules

configuration design 17-1

configuration error checking 17-2

more information 17-8

application profiles 18-3

application user

associating devices 18-4

configuration checklist (table) 18-6

described 18-1

more information 18-6

ATA 186 features 40-1

attendant console

See Cisco Unified Communications Manager Attendant Console

audio quality 6-1

authentication

using with credential policy 19-2

automated alternate routing (AAR)

dial prefix matrix example (table) 15-2

enable service parameter 15-3

example 15-2

explained 15-1

line/DN and AAR groups (table) 15-2

auto-registration

configuration checklist (table) 10-3

more information 10-4

autoregistration

configuration checklist (table) 10-3

described 10-1

more information 10-4

multiple protocol support 10-2

understanding 10-1

B

back to back user agent

SIP 35-21

bandwidth

allocation of 6-1

calculations for admission control 6-4

management for video 38-8

used by Cisco Unified Communications Manager 5-6

used by codec types (table) 5-7

barge

described 37-24

Basic Rate Interface (BRI) 33-1, 34-6

BAT 41-1

BLF buttons 37-16

BRI 33-1

Bulk Administration Tool

See BAT

Busy Lamp Field (BLF) buttons 37-16

buttons

directories 37-36

messages 37-36

C

call admission control 5-11

gatekeepers

components 6-8

explained 6-6

in a distributed setting (figure) 6-7

locations

explained 6-1

illustrated (figure) 6-2

more information 6-10, 7-23

overview 6-1

trunks 6-6

call completion, QSIG supplementary service

See Cisco Call Back

call control 20-2

call coverage

call forwarding 15-11

described 15-10

hunting 15-11

maximum hunt timer 15-11

personal preferences 15-12

call detail records (CDRs)

described 41-2

video 38-12

call diagnostics and voice quality metrics

described 37-26

call display restrictions

configuring in translation pattern 15-31

call diversion (forwarding), QSIG supplementary service 34-9

called party

transformations 15-27

transformations settings 15-29

transformations settings (table) 15-29

caller identification

restrictions 15-30

support for device control protocols (table) 15-35

support vs. device control protocols 15-35

types 15-30

call failure, avoiding 25-5

call forward

described 15-11, 16-6, 37-25

SIP 35-12

call hold

SIP 35-12

calling line

SIP 35-13

calling name presentation

SIP 35-13

calling party

presentation settings 15-31

restriction settings 15-31

transformations 15-27

transformations settings 15-28

transformations settings (table) 15-28, 15-32

calling search spaces

dependency records 13-3

examples 13-2

explained 13-1

guidelines and tips 13-3

list of topics 13-1

more information 13-4

search for phones 37-35

call park

described 37-26

call park Busy Lamp Field (BLF) buttons 37-16

call pickup

described 37-26

call pickup group

described 28-1

call pickup notification

described 37-27

call preservation

explained 9-4

scenarios (table) 9-5

call processing

by Cisco Unified Communications Manager 2-2

calls

making and receiving multiple per directory number 16-7

on-hook call transfer 37-32

video 38-2

call select

described 37-27

call transfer

SIP 35-12

call transfer, QSIG supplementary service 34-10

call waiting

described 16-7

CAR overview 41-2

Catalyst 4000

4224 voice gateway switch 33-7

access gateway module 33-7

Catalyst 4224 Voice Gateway Switch 33-7

Catalyst 6000

Cisco Communication Media Module 33-7

configuration illustrated (figure) 26-7

FXS analog interface module 33-6

hookflash transfer 33-6

T1/E1 line card 33-6

CDR

described 41-2

CDR Analysis and Reporting (CAR) 41-2

CFA Destination Override service parameter 16-6, 37-26

channel associated signaling (CAS) 33-1, 34-5

characters, special

configuring 15-18

described (table) 15-18

Cisco ATA 186

configuration checklist (table) 40-2

connecting to Cisco Unified Communications Manager 40-1

more information 40-2

Cisco Call Back

described 34-9

Cisco Catalyst 4000 26-5

Cisco Catalyst 6000 26-6

Cisco Communication Media Module (CMM) 33-7

Cisco Conference Bridge (WS-SVC-CMM) 22-3

Cisco DSP

more information 26-10

NM-HD supported gateways 26-8

NM-HDV2 supported gateways 26-8

NM-HDV supported gateways 26-8

overview 26-1

supported gateways 26-5

supported routers 26-5

understanding 26-1

Cisco IP Communicator

default phone button template 37-15

described 37-9

Cisco IP SoftPhone profiles 18-6

Cisco SIP endpoints

SIP profile 35-27

Cisco SIP IP Phones

default phone button template (advanced) 37-15

default phone button template (basic) 37-15

NTP reference 5-3

PLAR 35-26

Cisco TelePresence

described 37-10

Cisco TFTP service

configuration checklist (table) 8-8

list of topics 8-1

more information 8-9

overview 8-1

understanding 8-4

Cisco Unified Communications

applications 2-2

call processing 2-2

client 2-3

clients 2-3

components 2-1

configuring system 3-1

infrastructure 2-2

more information 2-4

network 2-3

overview 2-1

support 2-1

supported applications 2-2

Cisco Unified Communications Manager

additional documentation 1-3

bandwidth usage 5-6

becoming inactive 23-4

benefits 1-2

call processing 2-2

configuration 5-2

CTI redundancy 39-8

introduction 1-1

key features 1-2

more information 1-3

server, configuring 5-1

supported voice codecs 5-6

Cisco Unified Communications Manager Assistant

softkey templates

described 37-19

Cisco Unified Communications Manager JTAPI

using credential policy 19-2

using user directory 19-2

Cisco Unified Communications Manager TAPI

using credential policy 19-2

Cisco Unified Communications Manager User Options 37-37

Cisco Unified IP Phones

See also phones

12 SP+, described 37-8

30 VIP, described 37-8

3951 37-8

7902, described 37-7

7905, described 37-6

7906, described 37-6

7910, described 37-6

7911, described 37-5

7912, described 37-5

7914 Expansion Module, described 37-5

7940, described 37-3

7941, described 37-3

7960, described 37-3

7961, described 37-3

7970, described 37-2

7971, described 37-2

7985, described 37-7

Cisco Unified IP Conference Station 7935, described 37-8

Cisco Unified IP Conference Station 7936, described 37-7

directories button 37-36

features

abbreviated dial 37-34

audible message waiting indicator 37-24

barge 37-24

call diagnostics and voice quality metrics 37-26

call forward 37-25

call park 37-26

call pickup 37-26

call pickup notification 37-27

call select 37-27

Cisco unified phone application suite 37-28

conference linking 37-28

conference list 37-28

connected number display 37-28

described 37-24

device mobility 37-29

directed call park 37-29

direct transfer 37-29

do not disturb 37-29

hold reversion 37-30

immediate divert 37-30

intercom 37-30

join 37-31

log out of hunt group 37-31

malicious call ID 37-31

mobile connect and mobile voice access 37-31

monitoring and recording 37-32

peer-to-peer image distribution 37-32

privacy 37-24, 37-25

quality report tool 37-33

service URL 37-33

speed dial 37-34

identifying TFTP server 8-7

messages button 37-36

overview 37-1

SIP

3951, described 37-8

models supported 37-9

supported models

described (table) 37-2

listed 37-2

Cisco Unified IP Phone Services

configuration checklist (table) 29-3

dependency records 29-3

guidelines and tips 29-2

more information 29-4

overview 29-1

understanding 29-1

Cisco unified phone application suite

configuration 37-28

described 37-28

Cisco VG200 Voice Gateway 33-4

Cisco VG224 Analog Phone Gateway

configuring 33-4

description 33-4

Cisco VG248 Analog Phone Gateway

configuring 33-2

description 33-2

Cisco Wireless IP Phones

7920, described 37-4

clear filter button

phone search 37-36

closest-match routing 15-14

CMLocal date/time group 5-3

codecs

bandwidth used per call (table) 5-7

G.711 5-6

G.723 5-6

G.729 5-6

GSM 5-6

supported by Cisco Unified Communications Manager 5-6

video 38-2

wideband 5-6

common device configuration

search for phones 37-36

common device configurations

described 5-11

common phone profiles

described 37-23

compression of voice stream 26-3

Computer Telephony Integration

See CTI

conference

described 16-7

conference bridges

ad hoc

described 22-6

annunciator 22-4

configuration checklist (table) 22-15

dependency records 22-14

meet-me

described 22-6

more information 22-16

overview 22-1

performance monitoring 22-14

troubleshooting 22-14

types (table) 22-4

types in Cisco Unified Communications Manager Administration 22-4

conference devices

Cisco Conference Bridge (WS-SVC-CMM), described 22-3

MTP WS-X6608 DSP service card 22-4

software, described 22-3

understanding 22-1

video, described 22-3

conference linking

described 37-28

conference list

described 37-28

conference routers

described 22-2

conferences

ad hoc

initiating 22-6

limitations 22-13

meet-me

initiating 22-13

limitations 22-13

conferencing

across an IP WAN 26-3

hardware-based 26-4

using Cisco DSP 26-1

video 38-10

configuration

files for devices 9-2

settings

checklist (table) 5-15

list of topics 5-1

configuration checklist

MGCP BRI 33-19

configuring

Cisco Unified Communications Manager 5-2

connected line, SIP 35-14

connected name identification, SIP 35-14

connected number display

described 37-28

connected party

presentation settings 15-33

restriction settings 15-33

transformations settings (table) 15-34

counters, video bridge 38-11

credential management 18-3

credential policy

bulk administration 19-2

configuration checklist (table) 19-4

credential caching 19-2

credential history 19-3

described 19-1

events 19-3

JTAPI/TAPI support 19-2

logs 19-3

more information 19-4

using with authentication 19-2

CTI

application failure 39-9

applications 39-1

configuration checklist (table) 39-9

controlled devices 39-4

CTIManager

described 39-2

redundancy 39-8

dependency records 39-7

IP phones 39-4

list of topics

media termination points 39-3

more information 39-10

ports

described 37-9, 39-4

redundancy 39-8

route points 39-4

SIP endpoints 35-28

super provider 39-7

user groups 39-6

user management 39-6

D

date/time groups

CMLocal 5-3

described 5-3

DDI 15-15

configuring 15-20

explained (table) 15-20

dependency records

annunciator 21-4

calling search spaces 13-3

Cisco Unified IP Phone Services 29-3

conference bridge 22-14

CTI 39-7

directory numbers

described 16-9

gateways 33-16

media resource group lists 20-5

media resource groups 20-5

MTP 25-5

partitions 13-3

phones

described 37-38

system-level settings 5-14

time periods 14-3

time schedules 14-3

transcoders 23-5

device control protocols and caller identification support (table) 15-35

device mobility

described 37-29

device pools

described 5-9, 9-3

search for phones 37-35

updating 5-11

devices

accessing TFTP server 8-6

associating to an application user 18-4

associating to an end user 18-5

associating with users 18-4

conference

Cisco Conference Bridge (WS-SVC-CMM) 22-3

software 22-3

understanding 22-1

video 22-3

configuration files 9-2

CTI control 39-4

firmware loads 9-2

identifying TFTP server 8-6

MTP characteristics 25-4

support

list of topics 9-1

more information 9-6

supported 9-1

transcoders

resetting 23-5

updating firmware loads 9-3

using Cisco TFTP 8-4

using DHCP 8-4

DHCP

alarms 11-4

and devices 8-4

domain name system 11-2

migration 11-4

more information 11-4

server

configuration process 11-2

described 11-1

TFTP 11-3

dial plans

accessing gateways 33-15

dial rules

more information 17-8

overview 17-1

digital signal processor (DSP) 26-1

digital telephony protocols

BRI 34-6

described 34-6

E1 PRI 34-6

QSIG 34-7

T1 PRI 34-6

digit analysis, static

caveats 15-16

configuration tip 15-15

described 15-15

example prior to static digit analysis 15-17

explained 15-16

Unified Communications Manager Assistant example 15-17

directed call park

described 37-29

directories button, configuring 37-36

directory

configuration checklist (table) 18-6

extension mobility 18-5

more information 18-6

directory lookup dial rules overview 17-3

directory numbers

active check box 16-5

call forward

busy trigger 16-6, 37-25

no answer ring duration 16-6, 37-25

call forward information display 16-6, 37-25

characteristics 16-1

conference 16-7

configuration checklist (table) 16-9

dependency records

described 16-9

direct transfer 16-8

features

call forward 16-6

call waiting 16-7

listed 16-5

find all directory numbers 16-9

join 16-8

making and receiving multiple calls 16-7

managing 16-5

more information 16-11

overview 16-1

search tips 16-8

shared line appearance 16-2

shared line appearance restrictions 16-4

transfer 16-7

update directory number of all devices sharing this line check box 16-5

direct transfer

described 16-8, 37-29

discard digits instructions (DDI) 15-15

configuring 15-20

explained (table) 15-20

DND

described 37-29

DNs

characteristics 16-1

overview 16-1

Drop Ad Hoc Conference service parameter 22-10

DSCP

SIP 35-27

DSCP marking 38-9

DTMF digits

SIP devices 35-10

E

E&M signaling

delay dial 34-5

immediate start 34-5

wink start 34-4

E1 CAS 34-5

E1 Primary Rate Interface (E1 PRI) 34-6

E1 Primary Rate Interface (PRI) 33-2

Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-3

end user

associating devices 18-5

configuration checklist (table) 18-6

described 18-1, 18-2

more information 18-6

enterprise parameters

described 5-14

Effective Access Privileges For Overlapping User Groups and Roles 4-3

user groups 4-3

expansion module

Cisco Unified IP Phone 7914 37-5

extension mobility

described 30-1

user device profile 18-5

user directory 18-5

F

features

call park 27-1

Cisco Unified Communications Manager Assistant 32-1

Cisco Unified IP Phone Services

directed call park 27-1

extension mobility overview 30-1

music on hold (MOH) 24-1

phone button features (table) 37-16

phone login overview 30-1

fields requiring route patterns (table) 15-19

firmware loads

described 9-2

updating 9-3

Foreign Exchange Office (FXO) 33-1, 34-3

Foreign Exchange Station (FXS) 33-1, 34-3

FXO 33-1, 34-3

FXS 33-1, 34-3

G

G.711 5-6

G.723 5-6

G.729 5-6

gatekeeper, H.323 38-6

gatekeepers

and call admission control (figure) 6-7

configuration checklist (table) 6-10

configuring 6-8

configuring in Cisco Unified Communications Manager 6-9, 36-2

configuring on the router 6-8

described 6-6

gateways

Catalyst 4000 Access Gateway Module 33-7

Catalyst 4224 gateway 33-7

Catalyst 6000 configuration illustrated (figure) 26-7

Catalyst 6000 FXS Analog Interface Module 33-6

Catalyst 6000 T1/E1 and Services Module 33-6

Cisco Communication Media Module 33-7

Cisco IOS H.323 devices 33-7

Cisco voice gateways 33-1

configuration checklist (table) 33-18

dependency records 33-16

H.323 devices 33-7

identifying TFTP server 8-6

models (table) 33-8

more information 33-20

overview 33-1

port types (table) 33-8

related to dial plans 33-15

signaling protocols (table) 33-8

standalone

VG200 voice 33-4

VG224 analog phone 33-4

VG248 analog phone 33-2

summary of voice gateways (table) 33-8

timer parameter for video 38-10

trunk interfaces (table) 33-8

ground-start signaling 34-4

groups, date/time 5-3

GSM 5-6

H

H.323

call processing 38-6

Cisco IOS gateways 33-7

clients 37-9

configuration notes 38-6

dynamic addressing 38-5

gateways 33-7

registering with gatekeeper 38-6

trunk interaction for video 38-10

used in voice gateways 34-1

video 38-5

hold reversion

described 37-30

hookflash transfer 33-6

hub-and-spoke topology 6-1

hunting

described 15-11

example 15-11

maximum hunt timer 15-11

personal preferences 15-12

hunt lists

described 15-10

hunt group logoff notification service parameter 15-13

log out of hunt groups 15-12

log out of hunt groups softkey 15-13

non-shared-line operation 15-13

shared-line operation 15-14

hunt pilots

described 15-10

wildcards 15-18

I

identification services

QSIG supplementary service, described 34-12

immediate divert

described 37-30

intercom

described 37-30

internet ecosystem 2-1

introduction to Cisco Unified Communications Manager 1-1

IP Phones

See Cisco Unified IP Phones

IP Phone Services

See Cisco Unified IP Phone Services

IP telephony protocols

more information 34-15

understanding 34-1

J

join

described 16-8, 37-31

JTAPI

See Cisco Unified Communications Manager JTAPI

L

licensing

adjunct devices 12-2

alarms 12-3

mobility end user 12-2

more information 12-4

overview 12-1

primary devices 12-1

software license version 12-3

splitting licenses 12-2

starter licenses 12-3

types of devices 12-1

linear ad hoc conference linking 22-8

line groups

described 15-9

load, firmware 9-2

locations

and call admission control (figure) 6-2

and regions 5-8

configuration checklist (table) 6-6, 7-12

described 6-1

interaction with regions 6-3

interaction with regions (figure) 6-4

used in admission control 6-1

video 38-8

log out of hunt group

described 37-31

loop-start signaling 34-4

M

malicious call ID

described 37-31

maximum hunt timer 15-11

media control 20-2

Media Gateway Control Protocol (MGCP) 34-2

media resource group lists

configuration checklist (table) 20-6

dependency records 20-5

described 20-4

media resource groups

configuration checklist (table) 20-6

dependency records 20-5

described 20-3

media resource manager

managing MTPs 25-2

using to manage transcoders 23-2

media resources

call control 20-2

described 20-1

management 20-1

media control 20-2

media resource group lists 20-4

media resource groups 20-3

media termination point control 20-2

more information 20-6

music on hold control 20-3

overview 20-1

unicast bridge control 20-3

media termination point (MTP) 25-1

media termination point control 20-2

media termination points, CTI 39-3

meet-me conferences

description 22-6

initiating 22-13

limitations 22-13

messages button 37-36

MGCP

described 34-2

MGCP BRI

call flow (figure) 33-5

configuring 33-19

MLPP

described 5-13

mobile connect and mobile voice access

described 37-31

modifying files 8-8

MOH

described 24-1

MOH control 20-3

monitoring and recording

described 37-32

MTP

avoiding call failure/user alert 25-5

configuration checklist (table) 25-6

dependency records 25-5

device characteristics 25-4

managing with media resource manager 25-2

more information 25-7

overview 25-1

planning configuration 25-4

SIP 35-3

SIP devices 35-3

supplementary services for a SIP call 35-11

system requirements and limitations 25-5

transcoding services 26-2

types (table) 25-3

understanding 25-1

using transcoders 23-2

MTP WS-X6608 DSP service card 22-4

multisite WAN

using centralized MTP transcoding (figure) 26-4

music on hold (MOH)

described 24-1

N

network video 38-3

NM-HD supported gateways 26-8

NM-HDV2 supported gateways 26-8

NM-HDV supported gateways 26-8

nonlinear ad hoc conference linking 22-9

Non-linear Ad Hoc Conference Linking Enabled service parameter 22-11

NTP SIP 35-28

O

on-hook call transfer 37-32

overview

of Cisco Unified Communications Manager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-14

Effective Access Privileges For Overlapping User Groups and Roles 4-3

service

described 5-14

Maximum Phone FallBack Queue Depth 37-37

parameters, enterprise

user groups 4-3

partitions

dependency records 13-3

examples 13-2

explained 13-1

guidelines and tips 13-3

list of topics 13-1

more information 13-4

name limitations 13-4

path replacement

described 34-13

peer-to-peer image distribution

described 37-32

performance monitoring counters

video 38-11

personal preferences 15-12

phone button template

programmable line keys 37-18

phone button templates

12 series, default template 37-14

30 SP+, default template 37-14

30 VIP, default template 37-14

7902, default template 37-14

7905 SCCP, default template 37-14

7905 SIP, default template 37-14

7906 SCCP, default template 37-14

7906 SIP, default template 37-14

7910, default template 37-14

7911 SCCP, default template 37-13

7911 SIP, default template 37-13

7912 SCCP, default template 37-13

7912 SIP, default template 37-13

7920, default template 37-13

7931, default template 37-13

7940 SCCP, default template 37-13

7940 SIP, default template 37-13

7941 G-GE SCCP, default template 37-13

7941 SCCP, default template 37-13

7941 SIP, default template 37-13

7960 SCCP, default template 37-12

7960 SIP, default template 37-13

7961 G-GE SCCP, default template 37-12

7961 SCCP, default template 37-12

7961 SIP, default template 37-12

7970 SCCP, default template 37-12

7970 SIP, default template 37-12

7971 SCCP, default template 37-12

7971 SIP, default template 37-12

7985, default template 37-12

analog phone, default template 37-15

ATA 186, default template 37-15

Cisco IP Communicator, default template 37-15

Cisco TelePresence, default template 37-15

conference station 7935, default template 37-14

conference station 7936, default template 37-14

IP-STE, default template 37-15

ISDN BRI Phone, default template 37-15

third-party SIP device, default template 37-15

Unified Communicator SIP, default template 37-15

VGC phone, default template 37-15

VGC Virtual, default template 37-15

phone login

described 30-1

phone NTP reference

configuring for SIP phones 5-3

phones

See also Cisco Unified IP Phones

administration tips 37-34

associating with users 37-34

ATA 186 40-1

button templates

default 37-11

described 37-10

guidelines 37-15

listed by model (table) 37-12

Cisco Unified IP Phone Services 29-1

common phone profiles 37-23

dependency records

described 37-38

failover and fallback 37-38

features

Cisco Unified IP 37-24

described (table) 37-16

privacy 37-24

find all phones 37-36

methods for adding 37-23

more information 37-42

SCCP configuration checklist (table) 37-38

search by authentication string 37-35

search by calling search space 37-35

search by call pickup group 37-35

search by common device configuration 37-36

search by description 37-35

search by device name 37-35

search by device pool 37-35

search by device protocol 37-35

search by device type 37-35

search by directory number 37-35

search by LSC status 37-35

search by security profile 37-35

search criteria 37-36

search tips 37-34

SIP configuration checklist (table) 37-38

softkey templates

add application 37-20

configure softkey layout 37-21

described 37-19

PLAR

for Cisco SIP phones 35-26

SIP dial rules 17-7

ports

CTI

described 37-9

presentation settings

calling party 15-31

connected party 15-33

preservation of calls

explained 9-4

scenarios (table) 9-5

privacy

described 37-24, 37-25

private line automatic ringdown

See PLAR

privileges

roles 4-2

profiles

Cisco IP SoftPhone 18-6

common phone 37-23

programmable line keys

overview 37-18

protocols

analog telephony 34-3

H.323 34-1

MGCP 34-2

Session Initiation Protocol (SIP) 34-3

Skinny Client Control Protocol 33-3, 34-2

Skinny Gateway Protocol 33-15

Q

QSIG

Annex M.1 34-8

basic call feature 34-8

basic call setup 34-8

call completion 34-9

call diversion (rerouting) 34-9

call transfer 34-10

Cisco Unified Communications Manager interface 34-15

compatibility with older versions (ECMA) 34-11

facility selection and reservation 34-11

identification services 34-12

message tunneling 34-8

message waiting indication (MWI) service 34-13

overview 34-7

path replacement 34-13

supplementary services

call completion (Cisco Call Back), described 34-9

call diversion (forwarding) 34-9

call transfer 34-10

identification 34-12

path replacement 34-13

Q signaling

See QSIG

quality of sound 6-1

quality report tool

described 37-33

R

redirecting dial number identification service 35-15

redundancy

CTI 39-8

CTI and Cisco Unified Communications Manager 39-8

CTIManager 39-8

regions

and call admission control 5-8

and locations 5-8

described 5-4

example (figure) 5-8

interaction with locations 6-3

interaction with locations (figure) 6-4

SIP devices with MTP 35-3

used with admission control 6-3

used with admission control (figure) 6-4

video 38-8

restriction settings

calling party 15-31

connected party 15-33

RFC4028 session timers 35-25

roles

access privileges 4-2

described 4-1, 4-2

enterprise parameters 4-3

more information 4-4

overview 4-1

standard 4-4

route groups

described 15-5

related to dial plans 33-15

route lists

described 15-5

types, example 15-5

route patterns

closest-match routing 15-14

considerations for using 15-6

explained 15-6

fields in Cisco Unified Communications Manager (table) 15-19

usage 15-6

using the @ wildcard character 15-14

wildcards 15-18

route plans

and Cisco Analog Access Gateways (figure) 15-9

and Cisco Digital Access Gateways (figure) 15-8

list of topics 15-1

more information 15-36

overview 15-4

report 15-36

routers, conference

hardware 22-2

routing

automated alternate 15-1

closest-match 15-14

log out of hunt groups 15-12

time-of-day 14-1

dependency records 14-3

for end users 14-2

more information 14-3

time periods 14-1

time schedules 14-2

understanding 14-1

RSVP

video support 38-9

S

SCCP auto-registration 10-2

search

by authentication string 37-35

by calling search space 37-35

by call pickup group 37-35

by common device configuration 37-36

by description 37-35

by device name 37-35

by device pool 37-35

by device protocol 37-35

by device type 37-35

by directory number 16-8, 37-35

by LSC status 37-35

by security profile 37-35

for all directory numbers in the database 16-9

for all phones in the database 37-36

for directory numbers 16-8

for phones 37-34

search criteria 37-36

security profile

search for phones 37-35

security profiles

SIP trunk 35-6

server, Cisco Unified Communications Manager

configuring 5-1

Serviceability

and video 38-11

service parameter

CFA Destination Override 16-6, 37-26

service parameters

Advanced Ad Hoc Conference Enabled 22-11

Automated Alternate Routing Enable 15-3

blocking transfer capabilities 36-5

call classification 36-5

described 5-14

Drop Ad Hoc Conference 22-10

hunt group logoff notification 15-13

Maximum Phone FallBack Queue Depth 37-37

Non-linear Ad Hoc Conference Linking Enabled 22-11

service URL

described 37-33

Session Initiation Protocol (SIP)

understanding 35-1

settings

called party transformations

configuring 15-29

explained (table) 15-29

calling party transformations

explained (table) 15-28, 15-32

configuring

checklist (table) 5-15

described 5-1

connected party transformations

explained (table) 15-34

special characters 15-18

shared line appearance

active check box 16-5

described 16-2

restrictions 16-4

update directory number of all devices sharing this line check box 16-5

shared lines

with hunt lists 15-14

signaling protocols, gateway 33-8

SIP

3PCC 35-23

ad hoc conference settings 22-12

B2BUA 35-21

basic calls between SIP endpoints and Cisco Unified Communications Manager 35-9

call forward 35-12

call hold 35-12

call identification services 35-12

calling line and name identification presentation 35-13

call transfer 35-12

Cisco Unified Communications Manager functionality supported by SIP phones 35-26

Cisco Unified Communications Manager support for Cisco SIP endpoints 35-23

configuring trunk for video calls 38-8

connected line and name identification presentation 35-14

description of Cisco Unified Communications Manager and SIP 35-2

dial plans 35-26

diversion header 35-24

DSCP 35-27

DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 35-10

endpoint

supplementary services 35-12

endpoints

CTI support 35-28

forwarding DTMF digits 35-10

functions and features in Cisco Unified Communications Manager 35-8

join header 35-24

more information 35-28

networking 35-1

network time protocol 35-28

protocol 34-3

PUBLISH

configuration tips 35-17

service parameters 35-18

REFER 35-24

remotecc 35-25

remote party ID (RPID) header 35-24

replaces and referred-by headers 35-24

replaces header 35-24

RFC3261 35-23

RFC3262 35-23

RFC3264 35-23

RFC3265 + dialog package 35-25

RFC3265 + KPML package 35-25

RFC3265 + presence package 35-25

RFC3265 + RFC3842 MWI package 35-25

RFC3311 35-23

RFC3514 35-24

RFC4028 session timers 35-25

RNDIS 35-15

service parameters 35-4

SIP PUBLISH 35-15

softkey handling 35-27

supplementary services 35-11

timers and counters 35-4

trunk configuration checklist (table) 35-19

understanding 35-1

using MTP devices 35-3

video 38-7

SIP autoregistration 10-2

SIP dial rules

dial rule parameters 17-5

dial rule patterns 17-5

overview 17-4

PLAR 17-7

SIP endpoints

overview 35-21

SIP phones

See Cisco SIP IP Phones

SIP profile

Cisco SIP endpoints 35-27

SIP trunks 35-6

SIP standards

Cisco endpoints 35-23

SIP trunks

between Cisco Unified Communications Manager 4.x and 6.x systems 35-7

PUBLISH

configuration tips 35-17

security profiles 35-6

SIP profile 35-6

SIP PUBLISH 35-15

Skinny Client Control Protocol

described 34-2

used by Cisco VG248 33-3

video 38-7

video bridging 38-7

Skinny Gateway Protocol 33-15

softkeys

log out of hunt groups 15-13

SIP 35-27

softkey templates

call states described (table) 37-21

layout (figure) 37-22

operation 37-22

SoftPhone

See Cisco IP SoftPhone

softphone 37-9

sound quality 6-1

special characters

configuring 15-18

described (table) 15-18

explained 15-18

speed dial

described 37-34

standard roles 4-4

standards, SIP 35-23

standard user groups 4-4

static digit analysis

caveats 15-16

configuration tip 15-15

described 15-15

example prior to static digit analysis 15-17

explained 15-16

Unified Communications Manager Assistant example with static digit analysis 15-17

supplementary services

initiated by SIP endpoint 35-12

supported devices 9-1

switch-based gateways 33-5

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-1

more information 3-4

overview 3-1

system-level configuration settings 5-1

T

T1 CAS 34-5

T1 Primary Rate Interface (PRI) 33-2

T1 Primary Rate Interface (T1 PRI) 34-6

telephony, video 38-1

templates, phone button

12 series, default 37-14

30 SP+, default 37-14

30 VIP, default 37-14

7902, default 37-14

7905 SCCP, default 37-14

7905 SIP, default 37-14

7906 SCCP, default 37-14

7906 SIP, default 37-14

7910, default 37-14

7911 SCCP, default 37-13

7911 SIP, default 37-13

7912 SCCP, default 37-13

7912 SIP, default 37-13

7920, default 37-13

7931, default 37-13

7940 SCCP, default 37-13

7940 SIP, default 37-13

7941 G-GE SCCP, default 37-13

7941 SCCP, default 37-13

7941 SIP, default 37-13

7960 SCCP, default 37-12

7960 SIP, default 37-13

7961 G-GE SCCP, default 37-12

7961 SCCP, default 37-12

7961 SIP, default 37-12

7970 SCCP, default 37-12

7970 SIP, default 37-12

7971 SCCP, default 37-12

7971 SIP, default 37-12

7985, default 37-12

analog phone, default 37-15

ATA 186, default 37-15

Cisco IP Communicator, default 37-15

Cisco TelePresence, default 37-15

conference station 7935, default 37-14

conference station 7936, default 37-14

default 37-11

described 37-10

guidelines 37-15

IP-STE, default 37-15

ISDN BRI phone, default 37-15

listed by model (table) 37-12

third-party SIP device, default 37-15

Unified Communicator SIP, default 37-15

VGC phone, default 37-15

VGC Virtual, default 37-15

templates, softkey

add application 37-20

configure softkey layout 37-21

described 37-19

layout (figure) 37-22

operation 37-22

TFTP

configuration checklist (table) 8-8

configuration files 9-2

customizing files 8-8

gateways 8-6

IP phones 8-7

list of topics 8-1

more information 8-9

overview 8-1

process overview for Cisco IP phones using SIP 8-2

process overview for SCCP devices 8-2

server

accessing 8-6

identifying 8-6

understanding 8-4

time-of-day routing 14-1

dependency records 14-3

for end users 14-2

more information 14-3

time periods 14-1

time schedules 14-2

understanding 14-1

time periods

dependency records 14-3

explained 14-1

more information 14-3

time schedules

dependency records 14-3

explained 14-2

more information 14-3

time zones 5-3

tones 21-4

tools, administrator

BAT 41-1

CAR 41-2

Cisco Unified Serviceability 41-1

more information 41-3

overview 41-1

transcoders

configuration checklist (table) 23-6

dependency records 23-5

failover and fallback 23-4

managing with media resource manager 23-2

more information 23-6

overview 23-1

performance monitoring 23-5

resetting registered devices 23-5

troubleshooting 23-5

types in Cisco Unified Communications Manager Administration 23-2

understanding 23-1

using as MTPs 23-2

transcoding

centralized MTP and conferencing services (figure) 26-4

IP-to-IP packet 26-3

IP-to-IP packet across trunks 26-4

IP-to-IP packet and voice compression 26-3

using Cisco DSP 26-1

transfer

blocking by using service parameters 36-5

described 16-7

on hook 37-32

transformations

called party 15-27

calling party 15-27, 15-28

translation patterns

and called party transformations settings 15-29

and calling party presentation and restriction settings 15-31

and calling party presentation settings (table) 15-32

and connected party presentation and restriction settings 15-33

and connected party presentation settings (table) 15-34

and route plan report 15-36

use for failover 15-15

Trivial File Transfer Protocol (TFTP) 8-1

trunk interfaces

BRI 33-1, 34-6

E1 CAS 34-5

E1 PRI 33-2, 34-6

FXO 33-1, 34-3

FXS 33-1, 34-3

QSIG 34-7

signaling

E&M 34-4

ground start 34-4

loop start 34-4

T1 CAS 33-1, 34-5

T1 PRI 33-2, 34-6

trunks

associated route groups 36-6

call classification settings (table) 36-4

configuration 36-1

configuration checklist (table) 6-10, 36-6

configuring in Cisco Unified Communications Manager 6-9, 36-2

configuring on the router 6-8

configuring transfer 36-4

configuring transfer using call classification service parameter 36-5

dependency records 36-6

described 6-6

gatekeeper controlled 36-2

more information 36-7

non-gatekeeper controlled 36-2

overview 36-1

SIP, security profiles 35-6

SIP configuration checklist 35-19

transferring calls 36-4

types

H.225 gatekeeper controlled 36-3

intercluster gatekeeper controlled 36-3

intercluster non-gatekeeper controlled 36-3

overview 36-2

SIP 36-4

U

unicast bridge control 20-3

user

application

associating devices 18-4

configuration checklist (table) 18-6

described 18-1

more information 18-6

configure phone features 37-37

end

associating devices 18-5

configuration checklist (table) 18-6

described 18-1, 18-2

more information 18-6

user alert, avoiding 25-5

user directory

configuration checklist (table) 18-6

extension mobility 18-5

more information 18-6

user groups

CTI 39-6

described 4-1, 4-3

enterprise parameters 4-3

more information 4-4

overview 4-1

standard 4-4

user management, CTI 39-6

user options

Cisco Unified Communications Manager User Options 37-37

user profiles 18-3

V

video

alternate routing 38-9

and Serviceability 38-11

bandwidth management 38-8

bridge counters 38-11

call details records 38-12

calling routing 38-10

calls 38-2

codecs 38-2

conference control 38-10

conference devices 22-3

configuration checklist (table) 38-12

configuring SIP trunk for calls 38-8

DSCP marking 38-9

gateway timer parameter 38-10

H.323 38-5

locations 38-8

more information 38-14

network 38-3

network example (figure) 38-3

other configuration 38-10

performance monitoring counters 38-11

phone configuration 38-9

regions 38-8

RSVP support 38-9

SIP 38-7

Skinny Client Control Protocol 38-7

Skinny Client Control Protocol bridging 38-7

telephony 38-1

trunk interaction with H.323 client 38-10

understanding 38-1

video phones

Cisco Unified IP Phone 7985 37-7

voice codecs

bandwidth used per call (table) 5-7

G.711 5-6

G.723 5-6

G.729 5-6

GSM 5-6

supported by Cisco Unified Communications Manager 5-6

wideband 5-6

voice compression 26-3

voice gateways

See gateways

voice mail

configuring messages button 37-36

voice quality 6-1

W

wideband 5-6

wildcards

described (table) 15-18

for hunt pilots 15-18

for route patterns 15-18

using @ in route patterns 15-14