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Cisco Unified Communications Manager Features and Services Guide, Release 6.0(1)
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Index
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Preface
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Cisco Extension Mobility
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Call Throttling and the Code Yellow State
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Cisco Unified Communications Manager Assistant With Proxy Line Support
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Cisco Unified Communications Manager Assistant With Shared Line Support
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Cisco Call Back
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Client Matter Codes and Forced Authorization Codes
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Music On Hold
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Cisco Unified Communications Manager Auto-Attendant
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Barge and Privacy
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Call Park and Directed Call Park
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Call Pickup Group
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Immediate Divert
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Malicious Call Identification
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Multilevel Precedence and Preemption
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Custom Phone Rings
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Cisco Web Dialer
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Cisco Unified Communications Manager Attendant Console
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Call Display Restrictions
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Quality Report Tool
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External Call Transfer Restrictions
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Presence
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Cisco Unified Communications Manager Device Mobility
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Hold Reversion
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Mobile Connect and Mobile Voice Access
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Intercom
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Do Not Disturb
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Monitoring and Recording
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Feedback
Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
MLPP interaction 14-27
access, restricting with partitions 11-3
access control
MLPP numbering plan
example (figure) 14-21
explained 14-20
precedence patterns
example (figure) 14-21
explained 14-20
access list
adding 24-8
configuration settings (table) 24-10, 24-11
configuring 24-7
deleting 24-10
finding 24-7
updating 24-9
ac user
associating with devices and pilot points 17-29
configuring 17-22
agent call
barging or monitoring 27-10
alert, call pickup group 11-3
alternate party diversion (APD)
example (figure) 14-10
explained 14-9
announcements
blocked precedence 14-19
blocked precedence (figure) 14-19
busy station 14-19
MLPP 14-17
unauthorized precedence 14-18
unauthorized precedence (figure) 14-18
application dial rules
configuring for Web Dialer 16-10
application users
configuring for Web Dialer 16-8
Attendant Console
See Cisco Unified Communications Manager Attendant Console
audio sources
configuring 7-16
creating for MOH 7-9
default MOH sample 7-9
for MOH 7-8
managing for MOH 7-10
multicast 7-10
storing for MOH 7-9
unicast 7-10
auto call pickup 11-2
automated alternate routing
See AAR
B
bandwidth
insufficient with AAR for MLPP 14-27
barge
activating with built-in conference bridge 9-9
built-in and shared conference bridge differences (table) 9-2
configuration checklist (table) 9-10
configuring 9-9
described 9-2
installing and activating 9-8
interactions and restrictions 9-6
intercom usage 25-3
overview 9-1
related topics 9-12
service parameters 9-11
softkey 9-3
system requirements 9-6
BIB call information and call display 27-23
BLF
configuring for directed call park 10-22
directed call park configuration settings 10-22
BLF/SpeedDial
buttons 21-19
configuration settings (table) 10-23, 21-20
configuring 21-18
built-in bridge
See BIB
built-in conference bridge, barge 9-9
C
call classification configuration settings (table) 20-8
call display restrictions
configuration checklist (table) 18-6
configuring 18-5
configuring in user device profile 1-17
configuring phones for 18-8
enabling 18-2
interactions
call park 18-4
conference 18-5
conference list 18-5
extension mobility 18-5
listed 18-4
voice mail 18-5
introduction 18-1
related topics 18-13
sample call flow (figure) 18-12
sample configurations
calling search spaces 18-9
call park 18-12
devices 18-10
gateways 18-10
listed 18-8
translation patterns 18-10
scenarios 18-3
service parameter for connected number display 18-13
system requirements 18-3
translation patterns for 18-6
call forward
MLPP interaction 14-25
calling search spaces
Cisco Unified Communications Manager Assistant
configuration tips 3-20
SUBSCRIBE (for Presence) 21-9, 21-13
call monitoring
See monitoring
call park
Cisco Unified Communications Manager Attendant Console usage 17-14
configuration checklist (table) 10-8
configuration settings (table) 10-11
configuring 10-8
configuring a number 10-10, 10-20
deleting a number 10-12
example with MOH 7-5
finding a number 10-9
installing and activating 10-8
interactions 10-5
interaction with call display restrictions 18-4
introduction 10-2
overview 10-1
restrictions 10-7
setting service parameters 10-9
system requirements 10-4
usage example 10-2
call pickup group
activating 11-6
assigning to a directory number 11-16
auto call pickup 11-2
call pickup busy 11-3
call pickup no answer 11-3
call pickup no bandwidth 11-3
configuration checklist (table) 11-7
configuration settings (table) 11-12
defining a pickup group for other group call pickup 11-16
deleting 11-15
finding 11-11
installing 11-6
interactions
call accounting 11-5
calling search space 11-5
dependency records 11-6
listed 11-5
overview 11-4
partitions 11-5
route plan report 11-5
time of day 11-5
introducing 11-1
notification 11-3
other group configuration checklist (table) 11-9
overview 11-1
related topics 11-17
restricting access 11-3
restrictions
listed 11-6
overview 11-4
service parameters 11-10
system requirements 11-1, 11-4
using with partitions 11-3
call preservation
with MLPP 14-27
call queuing 17-9
call recording
See recording
call throttling
introduction 2-1
related topics 2-3
troubleshooting 2-2
call transfer
MLPP interaction 14-26
call waiting
MLPP interaction 14-26
cBarge
activating with shared conference bridge 9-9
softkey 9-4
CDR
recording for precedence calls 14-25
CEF
See Cisco Extended Functions
channel nonpreemptable 14-12
Cisco Call Back
additional information for Cisco Call Back notification with SIP phones 5-6
configuration checklist 5-7
description 5-1
interactions and restrictions 5-5
interactions with Call Forward, iDivert, and Voice-Mail System features 5-6
overview 5-1
setting service parameters 5-10
softkey template 5-8
suspend/resume functionality 5-4
system requirements 5-5
understanding 5-2
Cisco CallManager Attendant Console Server service
service parameters 17-33
understanding 17-10
Cisco Customer Response Platform
components 8-3
Cisco Extended Functions
activating for QRT 19-22
DB Change Notifier 19-5
DBL library 19-4
multiple applications in a cluster 19-6
QBEHelper 19-4
redundancy manager 19-4
screen helper and dictionary 19-4
SDI Trace and Alarm 19-5
service architecture 19-3
service architecture (figure) 19-4
service dependency 19-5
service dependency (figure) 19-6
service parameters for QRT 19-24
Cisco Extension Mobility
adding 1-15
bulk administration tool 1-9
configuration checklist 1-13
configuration example 1-12
configuring 1-11
description 1-2
device profiles 1-2
equivalency 1-7
illustrated (figure) 1-3
information for users 1-24
installing 1-11
interaction with Presence 21-9
login call flow 1-5
logout call flow 1-6
overview 1-1
subscribing 1-23
system requirements 1-8
user device profile, associating 1-22
using 1-24
Cisco IPMA
See Cisco Unified Communications Manager Assistant
Cisco IP Manager Assistant service
Cisco Unified Communications Manager
MOH servers 7-6
Cisco Unified Communications Manager Assistant
architecture overview 3-2, 4-2
assistant console dialog options 3-40, 4-28
assistant console interface 3-4, 4-4
bulk administration tool 3-8, 4-7
calling search space and partitions, configuration tips 3-20
Cisco Unified IP Phone interface 3-5, 4-4
Cisco Unified IP Phone Services, configuration tips 3-27
configuration checklist for proxy line support (table) 3-13
configuration checklist with shared line support (table) 4-11
configuration wizard for proxy line 3-17
configuring assistant phones, tips 3-29
configuring assistant proxy and incoming intercom lines 3-35
configuring manager and assigning assistant for proxy line 3-32
configuring manager and assigning assistant for shared line 4-21
configuring manager phones, tips 3-28
configuring manager primary and incoming intercom lines 3-32, 4-21
configuring shared and incoming intercom lines for assistant 4-24
database access architecture, understanding 3-5, 4-4
deleting assistant information 3-37, 4-25
deleting manager information 3-34, 4-23
dial rules configuration 3-39, 4-27
installing and activating 3-11, 4-10
installing the assistant console application 3-39, 4-27
interactions 3-7
intercom usage 25-4
manager and assistant configuration 4-20
manager and assistant phone configuration 3-27, 4-18
manager assistant administration interface 3-6, 4-6
manager configuration 3-40, 4-28
message waiting indicator 3-10
more information 4-29
multilevel precedence and preemption 3-10
Multilevel Precedence and Preemption (MLPP) 4-9
phones, configuration tips 3-31, 4-20
providing information to managers and assistants 3-39, 4-27
route point configuration tips 3-21
setting service parameters 3-22, 4-14
starting the Cisco IP Manager Assistant service 3-27, 4-18
system configuration with proxy line 3-17
system requirements for proxy line support 3-7
system requirements for shared line support 4-6
time-of-day routing 3-10
updating assistant information 3-38, 4-26
updating manager information 3-34, 4-23
with proxy line support 3-1
with shared line support 4-1
Cisco Unified Communications Manager Attendant Console
associating devices and pilot points with ac user 17-29
call park usage 17-14
client configuration settings (table) 17-38
configuration checklist (table) 17-17
configuring 17-16
configuring attendant settings 17-38
configuring held icon timers 17-40
CorporateDirectory.txt file
creating and uploading 17-34
deleting 17-35
CTI usage 17-15
dependency records 17-40
directed call park usage 17-14
directory 17-9
enabling super provider 17-23
extension mobility usage 17-14
firewall support 17-12
hunt groups
configuration settings (table) 17-31
deleting members 17-33
understanding 17-2
installing 17-36
installing and activating 17-16
interactions 17-14
IP phone requirements 17-13
music on hold usage 17-14
overview 17-1
PC requirements 17-12
pilot points
configuration settings (table) 17-26
configuring 17-25
deleting 17-28
finding 17-24
resetting 17-29
understanding 17-2
redundancy 17-11
related topics 17-41
restrictions 17-15
starting after installing Windows XP SP2 17-37
system requirements 17-12
users
configuration settings (table) 17-21
configuring the ac user 17-22
deleting 17-21
finding 17-19
understanding 17-2
voice-messaging requirements 17-13
Cisco Unified Communications Manager Auto-Attendant
Cisco Unified Communications Manager and the CRS engine 8-4
components 8-3
configuration checklist (table) 8-4
description 8-1
installing 8-4
managing 8-6
overview 8-2
understanding 8-2
Cisco Unified IP Phone Services
Cisco Unified Communications Manager Assistant
configuration tips 3-27
Cisco Web Dialer
See Web Dialer
client matter codes
BAT usage 6-4
CAR usage 6-4
configuration checklist (table) 6-5
configuration settings (table) 6-8
configuring 6-7
CTI, JTAPI, and TAPI usage 6-4
deleting 6-8
described 6-2
enabling for route patterns 6-8
finding 6-6
installation 6-5
interactions 6-3
requirements 6-5
restrictions 6-3
system requirements 6-5
user information 6-13
codecs
for monitoring and recording calls (figure) 27-21
code yellow state 2-1
common network facility preemption
example (figure) 14-14
example with retry timer Trr (figure) 14-15
explained 14-13
conference list
interaction with call display restrictions 18-5
CorporateDirectory.txt file
creating and uploading 17-34
deleting 17-35
CTI
Cisco Unified Communications Manager Attendant Console usage 17-15
event delivery for monitoring and recording (figure) 27-24
requirements for monitoring and recording 27-24
securing TLS connection 19-7
CTI route points
Cisco Unified Communications Manager Assistant configuration tips 3-21
Customer Response Solutions, installing 8-4
custom phone rings
creating 15-3
customizing files 15-2
introduction 15-1
overview 15-1
PCM file requirements 15-3
D
database scalability 7-7
dependency records
Cisco Unified Communications Manager Attendant Console 17-40
device mobility
configuration checklist 22-9
configuration tips 22-9
configuring 22-6
enabling/disabling 22-10
feature interactions 22-5
feature restrictions 22-5
installing 22-6
introducing 22-1
more information 22-12
network considerations 22-8
operations 22-2
overview 22-1
supported phone models 22-6
system requirements 22-6
troubleshooting 22-12
viewing roaming parameters 22-11
device profiles
and Cisco Extension Mobility 1-2
directed call park
BLF configuration settings 10-22
Cisco Unified Communications Manager Attendant Console usage 17-14
configuration checklist (table) 10-18
configuration settings (table) 10-21
configuring BLF/Directed Call Park buttons 10-22
deleting a number 10-23
finding a number 10-19
installing and activating 10-17
interactions 10-15
introduction 10-13
overview 10-1
restrictions 10-16
setting service parameters 10-19
system requirements 10-14
directory
Cisco Unified Communications Manager Attendant Console, understanding 17-9
directory number
assigning a call pickup group 11-16
DND
activating 26-4
adding to common phone profiles 26-7
architecture overview 26-2
configuration checklist (table) 26-5
configuring 26-5
described 26-1
device parameters (table) 26-6
feature key 26-6
hardware requirements 26-3
high priority call with DND ringer off enabled on a shared line (figure) 26-11
incoming call alert settings 26-2
installing 26-4
interactions
callback 26-4
extension mobility 26-4
hold reversion and intercom 26-4
hunt list 26-4
listed 26-3
MLPP and CER 26-4
park reversion 26-3
pickup 26-3
pickup notification 26-4
intercom usage 25-3
introducing 26-1
normal priority call with DND ringer off enabled on a nonshared line (figure) 26-9
normal priority call with DND ringer off enabled on a shared line (figure) 26-10
related topics 26-13
service parameters 26-5
softkeys 26-6
software requirements 26-3
status notification for SCCP 26-2
status notification for SIP devices 26-2
system requirements 26-2
troubleshooting 26-11
troubleshooting errors (table) 26-11
troubleshooting for SCCP Cisco Unified IP Phones 26-12
usage examples 26-8
domains, MLPP
identifier for MLPP 14-6
do not disturb
See DND
DSCP
mapping to call precedence 14-28
dual more phones, configuring handoff settings 24-23
E
end users
adding to standard end users group for Web Dialer 16-11
enterprise parameters
MLPP 14-36
Presence 21-12
extension mobility
Cisco Unified Communications Manager Attendant Console usage 17-14
interaction with call display restrictions 18-5
external call transfer restrictions
activating 20-5
blocking external call from transferring to external party (figure) 20-4
block offnet to offnet transfer service parameter 20-7
call classification configuration settings (table) 20-8
call classification service parameter 20-7
configuration checklist (table) 20-6
configuring 20-5
gateway configuration 20-7
installing 20-5
interactions 20-4
introducing 20-1
overview 20-1
related topics 20-9
route pattern configuration 20-8
service parameters 20-6
system requirements 20-4
transferring external calls to an external party (figure) 20-3
trunk configuration 20-8
F
features
barge 9-1
call display restrictions 18-1
call park 10-1
Cisco Extension Mobility
bulk administration tool 1-9
Cisco Unified Communications Manager Assistant
assistant console interface 3-4, 4-4
bulk administration tool 3-8, 4-7
calling search space and partitions 3-20
Cisco Unified IP Phone interface 3-5, 4-4
Cisco Unified IP Phone Services 3-27
configuration checklist for proxy line support (table) 3-13
manager assistant administration interface 3-6, 4-6
message waiting indicator 3-10
multilevel precedence and preemption 3-10
Multilevel Precedence and Preemption (MLLP) 4-9
route point 3-21
time-of-day routing 3-10
understanding architecture 3-2, 4-2
understanding database access architecture 3-5
understanding database and directory access architecture 4-4
device mobility 22-1
directed call park 10-1
external call transfer restrictions 20-1
hold reversion 23-1
immediate divert 12-1
malicious call ID (MCID) 13-1
Multilevel Precedence and Preemption (MLPP)
using with Cisco Unified Communications Manager Assistant 4-9
Presence 21-1
privacy 9-1
Web Dialer 16-1
file format, Ringlist.xml 15-2
firewalls and one-way media (figure) 27-23
fixed audio source
configuration settings (table) 7-22
deleting 7-22
forced authorization codes
BAT usage 6-4
CAR usage 6-4
configuration checklist (table) 6-5
configuration settings (table) 6-11
configuring 6-10
CTI, JTAPI, and TAPI usage 6-4
deleting 6-12
described 6-2
enabling for route patterns 6-12
finding 6-9
installation 6-5
interactions 6-3
requirements 6-5
restrictions 6-3
system requirements 6-5
user information 6-13
G
group call pickup configuration settings (table) 11-12
H
H.323 gateway
configuring for mobile voice access 24-19
hairpinning 24-21
hairpinning 24-21
held icon timers, configuring 17-40
hold reversion
alerting operations (table) 23-3
call focus operations 23-3
call focus priority 23-9
configuration checklist (table) 23-10
configuration tips 23-9
configuring 23-9
configuring call focus priority 23-11
configuring call reversion timer settings 23-12
description 23-2
installing 23-8
interactions
call park 23-7
CTI applications 23-8
listed 23-7
MLPP 23-7
music on hold 23-7
introducing 23-1
more information 23-14
overview 23-1
providing information to users 23-13
restrictions 23-8
retrieving reverted calls 23-4
supported devices 23-6
supported phone models 23-6
system requirements 23-6
timer deactivation 23-4
timers 23-9
troubleshooting 23-14
hunt groups
broadcast, understanding 17-8
circular, understanding 17-6
configuration settings (table) 17-31
configuring members 17-30
deleting members 17-33
linked, understanding 17-5
understanding 17-2
I
immediate divert
call-processing requirements 12-2
configuration checklist (table) 12-9
configuring 12-9
installing and activating 12-9
interactions
call detail records 12-7
call forward 12-7
conference 12-7
hunt list 12-7
listed 12-6
MLPP 12-6
interactions and restrictions 12-6
introducing 12-1
overview 12-1
phone display messages 12-4
related topics 12-11
requirements for incoming calls 12-3
requirements for outgoing calls 12-3
restrictions 12-7
setting service parameters 12-10
softkey requirements 12-2
system requirements 12-2
using 12-4
indication enabled 14-8
insufficient bandwidth, AAR for MLPP 14-27
intercom
barge usage 25-3
BAT usage 25-20
Cisco Unified Communications Manager Assistant 3-10
Cisco Unified Communications Manager Assistant usage 25-4
configuration checklist (table) 25-5
configuring 25-5
described 25-1
DND usage 25-3
installing and activating 25-5
interactions 25-3
IP phones supported 25-2
overview 25-1
restrictions 25-3
SRST usage 25-4
system requirements 25-2
troubleshooting 25-21
using 25-6
IPMA, Cisco
See Cisco Unified Communications Manager Assistant
L
lines, interaction with MLPP 14-25
login call flow
Cisco Extension Mobility 1-5
logout call flow
Cisco Extension Mobility 1-6
M
malicious call ID
adding a softkey template 13-6
configuration checklist (table) 13-5
configuring alarms 13-6
explained 13-1
feature code 13-2
giving MCID to users 13-7
installing 13-4
interactions 13-3
alarms 13-3
call detail records 13-3
conference calls 13-3
extension mobility 13-3
overview 13-1
related topics 13-8
removing MCID feature 13-8
restrictions 13-4
services 13-1
setting service parameters 13-5
system requirements 13-2
troubleshooting 13-8
using 13-2
malicious call identification (MCID)
See malicious call ID
MCGP
and MLPP 14-27
MLPP
activating 14-34
announcements
blocked precedence 14-19
blocked precedence (figure) 14-19
busy station 14-19
explained 14-17
unauthorized precedence 14-18
unauthorized precedence (figure) 14-18
automated alternate routing (AAR) 14-27
call forward 14-25
call preservation 14-27
call transfer 14-26
call waiting 14-26
CDR recording 14-25
configuration checklist (table) 14-35
described 14-1
domain 14-6
enterprise parameters 14-36
hierarchical configuration 14-24
indication 14-8
installing 14-34
interactions 14-32
introducing 14-1
line feature interaction 14-25
mapping to DSCP 14-28
MGCP 14-27
numbering plan
example (figure) 14-21
explained 14-20
precedence
alternate party diversion (APD) 14-9
alternate party diversion example (figure) 14-10
call setup 14-8
explained 14-3
patterns 14-7
precedence patterns
example (figure) 14-21
explained 14-20
preemption
common network facility 14-13
common network facility example (figure) 14-14
common network facility example with retry timer Trr (figure) 14-15
details 14-11
explained 14-6
receiving 14-10
user access 14-11
user access channel nonpreemptable 14-12
user access example (figure) 14-12
PRI 14-27
service parameter 14-25
shared lines 14-26
supplementary services
call forwarding 14-29
call pickup 14-31
call transfer 14-30
hunt pilots and hunt lists 14-31
multiple appearance lines 14-28
overview 14-28
three-way calling 14-30
terminology 14-2
trunk selection
example (figure) 14-23
explained 14-22
mobile connect
and FAC/CMC 24-4
and MLPP 24-4
configuration checklist 24-6
configuring access lists 24-7
configuring dual mode handoff settings 24-23
configuring softkeys 24-24
definitions 24-2
described 24-1
feature interactions 24-4
features and benefits 24-3
introducing 24-1
overview 24-1
related topics 24-25
remote destination 24-15
remote destination profile 24-11
restrictions 24-4
security and privacy 24-3
system requirements 24-5
use case scenarios 24-4
with existing cellular phones 24-2
mobile voice access
configuration checklist 24-6
configuring media resources 24-19
definitions 24-2
described 24-1
features and benefits 24-3
H.323 configuration 24-19
introducing 24-1
media resources 24-19
overview 24-1
related topics 24-25
mobility softkeys 24-24
modifying files 15-2
MOH
See music on hold (MOH)
monitoring
adding user for application (figure) 27-28
adding user to groups (figure) 27-29
agent call 27-10
agent cannot control a monitoring call (figure) 27-8
agent conferences in the supervisor (figure) 27-11
agent in a conference (figure) 27-11
architecture (figure) 27-4
BIB 27-23
call characteristics 27-20
call information 27-23
call preservation 27-23
codec for calls (figure) 27-21
configuration checklist (table) 27-37
configuring 27-27
configuring calling search spaces (figure) 27-31
configuring tones (figure) 27-30
CTI event delivery (figure) 27-24
CTI requirements 27-24
described 27-1
firewalls (figure) 27-23
hardware requirements 27-25
interactions listed 27-25
interactions with CTI and JTAPI/TSP applications 27-25
interactions with other features 27-26
invocation of a session 27-6
multiple sessions (figure) 27-9
notification tones 27-20
one-way media 27-22
one-way media (figure) 27-23
overview (figure) 27-2
play tone behavior 27-21
related topics 27-38
restrictions
listed 27-26
security 27-26
with intercom 27-26
service parameters 27-38
session (figure) 27-7
session flow (figure) 27-6
simultaneous with recording (figure) 27-19
streaming through the agent IP phone (figure) 27-5
supervisor conferences in another supervisor (figure) 27-12
supervisor transfers the monitoring call (figure) 27-7
supported devices 27-5
system requirements 27-24
terminology 27-2
turn on IP phone BIB to allow (figure) 27-27
multicast
audio sources for MOH 7-10
configuration checklist (table) 7-11
explained 7-10
multilevel precedence and preemption
See MLPP
music on hold
Cisco Unified Communications Manager Attendant Console usage 17-14
music on hold (MOH)
audio files
deleting 7-30
displaying 7-28
managing 7-28
uploading 7-29
audio sources
configuration settings (table) 7-19
deleting 7-18
explained 7-8
finding 7-17
call park example 7-5
characteristics 7-3
configuration checklist (table) 7-13
creating audio sources 7-9
database scalability 7-7
default MOH sample 7-9
definitions 7-2
described 7-1
failover and fallback 7-13
features
manageability 7-7
server manageability 7-6
server redundancy 7-6
server scalability 7-6
fixed audio source
configuration settings (table) 7-22
configuring 7-22
deleting 7-22
described 7-21
functionality 7-4
list of topics 7-1
managing audio sources 7-10
monitoring performance
overview (table) 7-15
service states 7-16
requirements and limits 7-12
server configuration settings (table) 7-25
servers
characteristics 7-5
database requirements 7-6
explained 7-8
finding 7-23
manageability 7-6
perfmon counters 7-15
redundancy 7-6
resetting 7-25
scalability 7-6
storing audio sources 7-9
supported features 7-5
transfer hold example 7-5
understanding 7-1
user hold example 7-5
N
nonpreemptable user access channel 14-12
notification tones for monitoring and recording 27-20
numbering plan
MLPP (figure) 14-21
MLPP access control 14-20
O
other call pickup
configuration checklist (table) 11-9
P
parameters, service
CDR 13-5
partitions
restricting access 11-3
using call pickup 11-3
Web Dialer support 16-10
PCM file requirements for custom ring types 15-3
perfmon counters
counter descriptions (table) 7-15
using to view MOH servers 7-15
phones
and call display restrictions 18-8
custom rings
overview 15-1
PCM file requirements 15-3
interaction with Presence 21-3
pilot points
associating with the ac user 17-29
configuration settings (table) 17-26
configuring 17-25
deleting 17-28
finding 17-24
resetting 17-29
understanding 17-2
precedence
alternate party diversion (APD)
example (figure) 14-10
explained 14-9
blocked 14-19
blocked (figure) 14-19
busy station 14-19
call setup 14-8
CDR recording 14-25
explained 14-3
patterns
access control 14-20
MLPP (figure) 14-21
setup 14-7
unauthorized 14-18
unauthorized (figure) 14-18
preemption
common network facility 14-13
common network facility example (figure) 14-14
common network facility example with retry timer Trr (figure) 14-15
details 14-11
explained 14-6
receiving 14-10
user access 14-11
user access channel nonpreemptable 14-12
user access example (figure) 14-12
Presence
authorization 21-7
BLF/SpeedDial
buttons, configuring 21-19
configuration settings (table) 10-23, 21-20
configuring 21-18
configuration checklist (table) 21-10
feature interactions and restrictions 21-10
groups
applying 21-17
configuration example 21-6
configuration settings (table) 21-15
explained 21-5
interaction examples 21-7
interaction with Cisco Extension Mobility 21-9
interaction with phones and trunks 21-3
interaction with route lists 21-4
more information 21-21
overview 21-1
request examples 21-3
SUBSCRIBE calling search space 21-9, 21-13
tips for presence group and presence authorization 21-18
PRI and MLPP 14-27
privacy
activating 9-9
configuration checklist (table) 9-11
configuring 9-9
described 9-5
installing and activating 9-8
interactions and restrictions 9-6
overview 9-1
related topics 9-12
service parameters 9-11
system requirements 9-6
privacy on hold
activating 9-9
configuration checklist (table) 9-11
configuring 9-9
described 9-5
installing and activating 9-8
interactions and restrictions 9-6
related topics 9-12
service parameters 9-11
system requirements 9-6
proxy user, creating for Web Dialer 16-11
Q
QRT
activating 19-14
activating CEF service 19-22
adding softkey template to phones 19-20
alarms and traces 19-22
architecture overview 19-3
can't make calls (figure) 19-13
can't make calls (table) 19-13
Cisco Extended Functions service 19-5
components 19-2
configuration checklist (table) 19-15
configuring 19-15
configuring softkey template in common device configuration 19-19
creating softkey template 19-16
description 19-1
extended menu choices 19-9
information to users 19-30
installing 19-14
interactions 19-14
IP phone support 19-5
overview 19-1
phone configuration (figure) 19-21
phone interface (figure) 19-10
phone interface display (figure) 19-9
phone recently rebooted (table) 19-12
problem categories (table) 19-10
problems with last call (table) 19-12
problem with phone that recently rebooted (figure) 19-13
QRT Viewer 19-25
reason codes (table) 19-10
related topics 19-32
reporting problem with current call (figure) 19-11
reporting problem with last call (figure) 19-12
reports
described 19-26
fields by supported category 19-28
restrictions 19-14
securing signaling connections 19-7
serviceability features 19-21
setting service parameters 19-24
softkey 19-16
softkey layout configuration (figure) 19-19
softkey template configuration window (figure) 19-17
softkey template configuration window after copy (figure) 19-18
system requirements 19-5
troubleshooting 19-30
user interface 19-8
using 19-8
voice quality feedback (figure) 19-9
Quality Report Tool (QRT)
See QRT
R
recording
adding user for application (figure) 27-28
adding user to groups (figure) 27-29
agent conference (figure) 27-18
application-invoked 27-14
application-invoked (figure) 27-15
architecture (figure) 27-4
automatic 27-14
automatic (figure) 27-15
barged call (figure) 27-17
BIB 27-23
call characteristics 27-20
call display 27-23
call information 27-23
call preservation 27-23
calls do not survive agent hold (figure) 27-16
codec for calls (figure) 27-21
configuration checklist (figure) 27-37
configuring 27-27
configuring calling search spaces (figure) 27-31
configuring tones (figure) 27-30
creating a route pattern for the recorder (figure) 27-35
creating recorder redundancy (figure) 27-36
creating recording profile (figure) 27-33
creating SIP trunk that points to the recorder (figure) 27-34
CTI event delivery (figure) 27-24
CTI requirements 27-24
described 27-1
enabling for a line appearance (figure) 27-32
firewalls (figure) 27-23
hardware requirements 27-25
interactions listed 27-25, 27-26
interactions with CTI and JTAPI/TSP applications 27-25
interactions with other features 27-26
limiting codec usage 27-22
modes 27-14
notification tones 27-20
one-way media 27-22
one-way media (figure) 27-23
overview (figure) 27-3
play tone behavior 27-21
recorder as SIP trunk device 27-14
related topics 27-38
restrictions
security 27-26
with intercom 27-26
service parameters 27-38
simultaneous with monitoring (figure) 27-19
streaming through the agent IP phone (figure) 27-5
supported devices 27-5
system requirements 27-24
terminology 27-2
turn on IP phone BIB to allow (figure) 27-27
recording profiles
creating (figure) 27-33
Redirector servlet
configuring 16-10
redundancy
Cisco Unified Communications Manager Attendant Console 17-11
creating for recorders (figure) 27-36
MOH servers 7-6
Web Dialer 16-3
remote destination
adding 24-16
configuration settings (table) 24-18
configuring 24-15
deleting 24-17
finding 24-15
updating 24-17
remote destination profile
adding 24-12
configuration settings (table) 24-14
configuring 24-11
deleting 24-13
finding 24-11
updating 24-13
requirements
Cisco Call Back 5-5
Cisco Extension Mobility 1-8
device mobility 22-6
hold reversion 23-6
mobile connect 24-5
retry timer Trr example (figure) 14-15
reverted calls 23-4
Ringlist.xml file format 15-2
route lists
interaction with Presence 21-4
route patterns
creating for the recorder (figure) 27-35
S
SCCP
status notification for DND 26-2
security
Cisco Unified Communications Manager Assistant 3-26, 4-17
Presence authorization 21-7
with monitoring feature 27-26
with recording feature 27-26
service parameters
barge 9-11
CDR 13-5
external call transfer restrictions 20-6
for call pickup group 11-10
for monitoring and recording 27-38
for recording and monitoring (figure) 27-31
MLPP 14-25
Presence 21-12
privacy 9-11
privacy on hold 9-11
Web Dialer 16-6
services
Cisco Extension Mobility, adding 1-15
supplementary for MLPP 14-28
shared conference bridges and cBarge 9-9
shared lines
MLPP interaction 14-26
SIP
DND status notification 26-2
recorder as SIP trunk device 27-14
trunks
creating to point to the recorder (figure) 27-34
softkeys
barge 9-3
cBarge 9-4
configuring mobility 24-24
templates for MCID 13-6
SRST
intercom usage 25-4
supplementary services
call forwarding 14-29
call pickup 14-31
call transfer 14-30
hunt pilots and hunt lists 14-31
multiple appearance lines 14-28
overview 14-28
three-way calling 14-30
T
templates, softkey
MCID 13-6
TLS, securing connection to CTI 19-7
trace settings, Web Dialer 16-13
transfer
external call transfer restrictions 20-1
transfer hold, example with MOH 7-5
translation patterns
for call display restrictions 18-6
Trr retry timer preemption example (figure) 14-15
trunks
interaction with Presence 21-3
selection for MLPP
example (figure) 14-23
explained 14-22
U
unicast
audio sources for MOH 7-10
explained 7-10
user hold, example with MOH 7-5
users
Cisco Unified Communications Manager Attendant Console
configuring 17-19
understanding 17-2
V
voice mail
interaction with call display restrictions 18-5
W
Web Dialer
activating 16-4
adding users to standard Cisco Unified Communications Manager end users group 16-11
configuration checklist (table) 16-5
configuring 16-5
configuring application dial rules 16-10
configuring for local language 16-9
configuring Redirector servlet 16-10
creating a proxy user 16-11
installing 16-4
interactions 16-4
interactions and restrictions 16-3
introducing 16-1
locale settings in Microsoft Internet Explorer (figure) 16-9
overview 16-1
partition support 16-10
redundancy 16-3
related topics 16-13
restrictions 16-4
secure TLS connection 16-8
service parameters 16-6
servlet
Redirector 16-2
system requirements 16-3
trace settings 16-13