Cisco Unified CallManager System Guide, Release 5.1(3) - Preface [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Preface

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Preface

This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.

Note This document may not represent the latest Cisco product information available. You can obtain the most current documentation by accessing Cisco's product documentation page at this URL:

http://www.cisco.com/univercd/home/home.htm

The preface covers these topics:

•Purpose

•Audience

•Organization

•Related Documentation

•Conventions

•Obtaining Documentation, Obtaining Support, and Security Guidelines

•Cisco Product Security Overview

Purpose

The Cisco Unified CallManager System Guide provides conceptual information about Cisco Unified CallManager and its components as well as tips for setting up features by using Cisco Unified CallManager Administration. This book acts as a companion to the Cisco Unified CallManager Administration Guide, which provides instructions for administering the Cisco Unified CallManager system, including descriptions of procedural tasks that you complete by using Cisco Unified CallManager Administration.

Audience

The Cisco Unified CallManager System Guide provides information for network administrators who are responsible for managing the Cisco Unified CallManager system. This guide requires knowledge of telephony and IP networking technology.

Organization

The following table shows the organization of this guide:

Part

Description

Part 1

"Understanding Cisco Unified CallManager"

Provides an overview of Cisco Unified CallManager and Cisco Unified Communications network components.

Part 2

"Understanding Cisco Unified CallManager System Configuration"

Details the basic configuration flow for a Cisco Unified CallManager system and explains system-level configuration concepts and settings.

Part 3

"Dial Plan Architecture"

Describes route plans, partitions, calling search spaces, time-of-day routing, directory numbers, and dial rules.

Part 4

"LDAP Directory and User Configuration"

Provides information about the LDAP directory and configuration of application users and end users.

Part 5

"Media Resources"

Explains how to manage and configure media resources such as transcoders, annunciators, conference bridges, media termination points, music on hold audio sources, and music on hold servers.

Part 6

"Voice Mail and Messaging Integration"

Discusses how to integrate voice mail and messaging applications with Cisco Unified CallManager.

Part 7

"System Features"

Describes additional system-wide features such as call park, call pickup, and Cisco Unified IP Phone services.

Part 8

"Devices and Protocols"

Explains how to configure supported voice gateways, protocols, Cisco Unified IP Phones, video telephony, and software applications for Cisco Unified CallManager.

Part 9

"System Maintenance"

Describes administrative tools and system maintenance for your Cisco Unified CallManager system.

Related Documentation

Refer to the following documents for further information about related Cisco Unified Communications applications and products:

•Installing Cisco Unified CallManager Release 5.1(3)

•Upgrading Cisco Unified CallManager Release 5.1(3)

•Release Notes for Cisco Unified CallManager Release 5.1(3)

•Cisco Unified CallManager Administration Guide

•Cisco Unified CallManager Serviceability Administration Guide

•Cisco Unified CallManager Serviceability System Guide

•Cisco Unified CallManager Features and Services Guide

•Troubleshooting Guide for Cisco Unified CallManager

•Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager

•Cisco Unified CallManager Bulk Administration Guide

•Cisco Unified CallManager Security Guide

Conventions

This document uses the following conventions:

Convention

Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[ ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

< >

Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Timesavers use the following conventions:

Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.

Tips use the following conventions:

Tip Means the information contains useful tips.

Cautions use the following conventions:

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.