Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

explained 17-1

abbreviated dial

described 43-25

access log 4-3

access privileges

roles 4-2

ad hoc conference

drop conference settings 24-7

initiating 24-6

Join softkey 24-7

limitations 24-9

SIP phone restrictions 24-8

using cBarge softkey 24-7

using conference softkey 24-6

administrator

tools

BAT 47-1

CAR 47-2

Cisco CallManager Serviceability 47-1

more information 47-3

overview 47-1

admission control 5-13, 8-1

alternate routing

video 44-8

analog telephony protocols

CAS 40-5

described 40-3

E&M signaling 40-4

ground-start signaling 40-4

loop-start signaling 40-4

announcements 23-4

announcements (table) 23-4

annunciator 23-1

announcements 23-4

announcements (table) 23-4

configuration checklist (table) 23-6

dependency records 23-5

more information 23-6

overview 23-1

planning configuration 23-2

system requirements and limitations 23-3

tones 23-4

troubleshooting 23-5

understanding 23-1

appliance 1-1

application dial rules

configuration design 19-1

configuration error checking 19-2

application user

associating devices 21-3

configuration checklist (table) 21-5

described 21-1, 21-2

more information 21-6

audio quality 8-1

automated alternate routing (AAR)

dial prefix matrix example (table) 17-3

enable service parameter 17-3

example 17-2

explained 17-1

line/DN and AAR groups (table) 17-2

autoregistration

configuration checklist (table) 12-3

described 12-1

more information 12-4

multiple protocol support 12-2

understanding 12-1

B

balanced call processing

explained 6-3

bandwidth

allocation of 8-1

calculations for admission control 8-4

used by Cisco CallManager 5-7

used by codec types (table) 5-7

barge

described 43-20

Basic Rate Interface (BRI) 40-6

BAT 47-1

Bulk Administration Tool (BAT) 47-1

buttons

directories button 43-27

messages button 43-27

C

call admission control 5-13

gatekeepers

components 8-8

explained 8-6

in a distributed setting (figure) 8-7

locations

explained 8-1

illustrated (figure) 8-2

more information 8-10, 9-22

overview 8-1

trunks 8-6

call completion, QSIG supplementary service, see Cisco Call Back

call control 22-2

call coverage

call forwarding 17-10

described 17-10

hunting 17-10

maximum hunt timer 17-11

personal preferences 17-11

call detail records (CDRs)

described 47-2

video 44-11

call diagnostics and voice quality metrics

described 43-24

call display restrictions

configuring in translation pattern 17-28

call diversion (forwarding), QSIG supplementary service 40-9

called party

transformations 17-25

transformations settings 17-27

transformations settings (table) 17-27

caller identification

restrictions 17-28

support for device control protocols (table) 17-33

support vs. device control protocols 17-32

types 17-28

call failure, avoiding 27-4

call forward

described 17-10, 18-6, 43-20

in multiple voice-mail systems 29-5

multiple voice-mail systems examples 29-5

calling party

presentation settings 17-28

restriction settings 17-28

transformations 17-25

transformations settings 17-25

transformations settings (table) 17-26, 17-29

calling search spaces

dependency records 15-3

examples 15-2

explained 15-1

guidelines and tips 15-3

list of topics 15-1

more information 15-4

search for phones 43-26

call park

described 43-21

call pickup

described 43-21

call pickup group

see features and services 34-1

call preservation

explained 11-4

scenarios (table) 11-5

call processing

balanced load

explained 6-3

by Cisco CallManager 2-2

combined with redundancy (figure) 7-3

calls

making and receiving multiple per directory number 18-7

on-hook call transfer 43-22

video 44-2

call select

described 43-22

call transfer, QSIG supplementary service 40-10

call transfer using hookflash 29-6

call waiting

described 18-7

CAR

overview 47-2

Catalyst 4000

4224 voice gateway switch 39-7

access gateway module 39-7

voice gateway modules 39-5

Catalyst 4224 Voice Gateway Switch 39-7

Catalyst 6000

Cisco Communication Media Module 39-7

configuration illustrated (figure) 28-7

described 28-10

FXS analog interface module 39-6

hookflash transfer 39-6

T1/E1 line card 39-6

voice gateway modules 39-5

Catalyst DSP

more information 28-10

overview 28-1

understanding 28-1

Catalyst MTP 28-2

Catalyst switches

6000 family 28-10

CDR

described 47-2

CDR Analysis and Reporting (CAR) 47-2

centralized TFTP

master centralized TFTP 10-8

overview 10-7

channel associated signaling (CAS) 39-1, 40-5

characters, special

configuring 17-15

described (table) 17-16

Cisco Access Digital Trunk Gateways DT-24+/DE-30+ 39-2

Cisco ATA 186

configuration checklist (table) 46-2

connecting to Cisco CallManager 46-1

more information 46-2

Cisco Call Back

described

Cisco CallManager

additional documentation 1-2

bandwidth usage 5-7

becoming inactive 25-3, 27-5

benefits 1-2

call processing 2-2

configuration, configuring 5-2

configuring 5-2

CTI redundancy 45-6

groups

configuring 5-3

described 7-1

illustrated (figure) 7-2

introduction 1-1

key features 1-2

more information 1-2

redundancy 7-1

server, configuring 5-1

supported voice codecs 5-7

voice mail connectivity 29-1

Cisco CallManager System Guide

conventions xxv

organization xxiv

related documentation xxv

Cisco CallManager User Options 43-28

Cisco Communication Media Module (CMM) 39-7

Cisco Conference Bridge (WS-SVC-CMM) 24-3

Cisco DPA

illustrated (figure) 32-2

integration overview 32-1

more information 32-3

Cisco IAD2420 Integrated Access Device 39-4

Cisco IP Communicator

default phone button template 43-13

described 43-8

Cisco IP Manager Assistant

softkey templates

described 43-15

Cisco IP Phone 7914 Expansion Module 43-4

Cisco IP Phones

12 SP+, described 43-7

30 VIP, described 43-7

7905, described 43-5, 43-6

7910, described 43-5

7911, described 43-5

7912, described 43-4

7914, described 43-4

7920, described 43-4

7935, described 43-7

7936, described 43-6

7940, described 43-3

7941, described 43-3

7960, described 43-3

7961, described 43-3

7970, described 43-2

7971, described 43-2

overview 43-1

Cisco IP Phone Services

configuration checklist (table) 35-3

dependency records 35-3

guidelines and tips 35-2

more information 35-4

overview 35-1

understanding 35-1

Cisco IP SoftPhone 21-5

Cisco IP telephony

applications 2-2

call processing 2-2

clients 2-3

components 2-1

configuring system 3-1

infrastructure 2-3

more information 2-4

network 2-3

overview 2-1

support 2-1

Cisco IP Video Phone

7985, described 43-6

Cisco JTAPI

using user directory 21-1

Cisco Messaging Interface (CMI) 30-2

Cisco SIP endpoints

SIP profile 41-18

Cisco SIP IP Phones

models supported 43-7

Cisco TFTP service

alternate paths 10-8

configuration checklist (table) 10-9

list of topics 10-1

more information 10-10

overview 10-1

understanding 10-4

Cisco Unity

configuration checklist (table) 31-5

connections with the phone system (figure) 31-2

integrated mailbox configuration 31-4

messaging integration

description 31-2

overview 31-1

more information 31-7

system requirements 31-1

Cisco VG200 Voice Gateway 39-2

Cisco VG224 Analog Phone Gateway

configuring 39-4

description 39-4

Cisco VG248 Analog Phone Gateway

configuring 39-2

description 39-2

gateway redundancy 39-14

closest-match routing 17-12

clusters

balanced call processing

explained 6-3

communication between 6-2

compared to groups 7-1

described 6-1

list of topics 6-1

more information 6-4

overview 6-1

CMI

redundancy

described 30-2

illustrated (figure) 30-3

CMLocal date/time group 5-4

codecs

bandwidth used per call (table) 5-7

G.711 5-7

G.723 5-7

G.729 5-7

GSM 5-7

supported by Cisco CallManager 5-7

video 44-2

wideband 5-7

common phone profiles

described 43-19

communication

between clusters 6-2

communication protocols, gateway 39-9

compression of voice stream 28-3

Computer Telephony Integration (CTI) 45-1

conference

ad hoc

initiating 24-6

limitations 24-9

described 18-7

meet me

limitations 24-9

meet-me

initiating 24-9

conference bridge

ad hoc

described 24-6

annunciator 24-4

Cisco IOS configuration settings (table) 24-4

configuration checklist (table) 24-11

dependency records 22-6, 24-9

meet-me

described 24-6

more information 24-11

overview 24-1

performance monitoring 24-10

troubleshooting 24-10

types in Cisco CallManager Administration 24-4

conference devices

Cisco Conference Bridge (WS-SVC-CMM), described 24-3

hardware

MTP WS-X6608 DSP service card 24-4

software, described 24-3

understanding 24-1

video, described 24-3

conference list

described 43-22

conference routers

described 24-2

conferencing

across an IP WAN 28-3

using Catalyst DSP 28-1

configuration

files for devices 11-2

settings

checklist (table) 5-16

list of topics 5-1

configuration checklist

MGCP BRI 39-17

connected party

presentation settings 17-30

restriction settings 17-30

transformations settings (table) 17-31

conventions xxv

counters

video bridge 44-10

CTI

application failure 45-7

applications 45-1

configuration checklist (table) 45-8

controlled devices 45-3

CTIManager

described 45-2

redundancy 45-7

dependency records 45-6

IP phones 45-3

list of topics 45-1

media termination points 45-2

more information 45-8

ports

described 43-8, 45-3

redundancy 7-4, 45-6

route points 45-3

super provider 45-5

user groups 45-5

user management 45-5

D

date/time groups

CMLocal 5-4

described 5-4

DDI 17-13

configuring 17-18

explained (table) 17-18

dependency records

annunciator 23-5

calling search spaces 15-3

Cisco IP Phone Services 35-3

conference bridge 22-6, 24-9

CTI 45-6

directory numbers

described 18-8

gateways 39-13

MTP 27-6

partitions 15-3

phones

described 43-28

system-level settings 5-16

time periods 16-3

time schedules 16-3

transcoders 25-4

device control protocols

and caller identification support (table) 17-33

device pools

described 5-10, 11-3

search for phones 43-26

updating 5-11

devices

accessing TFTP server 10-6

associating to an application user 21-3

associating to an end user 21-4

associating with users 21-3

conference

Cisco Conference Bridge (WS-SVC-CMM) 24-3

software 24-3

understanding 24-1

video 24-3

configuration files 11-2

CTI control 45-3

distributing for redundancy 7-3

firmware loads 11-2

identifying TFTP server 10-6

MTP

characteristics 27-4

support

list of topics 11-1

more information 11-6

supported 11-1

transcoders

resetting 25-4

updating firmware loads 11-3

using Cisco TFTP 10-4

using DHCP 10-4

DHCP

alarms 13-4

and devices 10-4

DNS 13-2

migration 13-4

more information 13-4

server 13-1

configuration process 13-2

TFTP 13-3

dial plans

accessing gateways 39-12

dial rules

more information 19-8

overview 19-1

digital signal processor (DSP) 28-1

digital telephony protocols

BRI 40-6

described 40-5

E1 PRI 40-6

QSIG 40-6

T1 PRI 40-6

digital trunk gateway

DT-24+/DE-30+ 39-2

digit analysis

static

caveats 17-14

configuration tip 17-13

described 17-13

example prior to static digit analysis 17-15

explained 17-13

IPMA example with static digit analysis 17-15

directories button

configuring 43-27

directory

access 20-3

access for Cisco IP telephony endpoints 20-5

configuration checklist (table) 20-6

extension mobility 21-4

LDAP 5-12

more information 20-7

overview 20-1

directory lookup dial rules

overview 19-3

directory numbers

active check box 18-5

call forward

busy trigger 18-6, 43-21

no answer ring duration 18-6, 43-21

call forward information display 18-6, 43-21

characteristics 18-1

conference 18-7

configuration checklist (table) 18-9

dependency records

described 18-8

direct transfer 18-7

features 18-5

call forward 18-6

call waiting 18-7

find all directory numbers 18-8

join 18-7

making and receiving multiple calls 18-7

managing 18-5

more information 18-10

overview 18-1

search tips 18-8

shared line appearance 18-2

shared line appearance restrictions 18-4

transfer 18-7

update directory number of all devices sharing this line check box 18-5

direct transfer

described 18-7, 43-22

discard digits instructions (DDI) 17-13

configuring 17-18

explained (table) 17-18

DNs

characteristics 18-1

overview 18-1

document

conventions xxv

organization xxiv

documentation

related xxv

DPA 7630/7610

functionality 32-2

illustrated (figure) 32-2

purpose 32-2

understanding 32-1

using SMDI 32-2, 32-3

DSCP marking 44-8

E

E&M signaling

delay dial 40-4

immediate start 40-4

wink start 40-4

E1 CAS 40-5

E1 Primary Rate Interface (E1 PRI) 40-6

E1 Primary Rate Interface (PRI) 39-1

Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-3

end user

associating devices 21-4

configuration checklist (table) 21-5

described 21-1, 21-2

more information 21-6

enterprise parameters

described 5-15

Effective Access Privileges For Overlapping User Groups and Roles 4-3

user groups 4-3

expansion module

Cisco IP Phone 7914 43-4

extension mobility

described 36-1

user device profile 21-4

user directory 21-4

external route plan wizard

described 17-33

generated route filters 17-34

generated route groups 17-35

generated route lists 17-35

generated route patterns 17-36

F

features

call park 33-1

Cisco IP Manager Assistant 38-1

Cisco IP Phone Services 35-1

extension mobility

overview 36-1

music on hold (MOH) 26-1

phone features (table) 43-14

phone login

overview 36-1

fields

requiring route patterns (table) 17-17

firmware loads

described 11-2

updating 11-3

Foreign Exchange Office (FXO) 39-1, 39-10, 40-3

Foreign Exchange Station (FXS) 39-1, 39-10, 40-3

FXO 39-1, 39-10, 40-3

FXS 39-1, 39-10, 40-3

G

G.711 5-7

G.723 5-7

G.729 5-7

gatekeepers

and call admission control (figure) 8-7

configuration checklist (table) 8-10

configuring 8-8

configuring in Cisco CallManager 8-9, 42-2

configuring on the router 8-8

described 8-6

gateways

Catalyst 4000 Access Gateway Module 39-7

Catalyst 4224 gateway 39-7

Catalyst 6000

configuration illustrated (figure) 28-7

Catalyst 6000 FXS Analog Interface Module 39-6

Catalyst 6000 T1/E1 and Services Module 39-6

Cisco Communications Media Module 39-7

Cisco IOS H.323 devices 39-7

Cisco voice gateways 39-1

communication protocols (table) 39-9

configuration checklist (table) 39-16

dependency records 39-13

failover and fallback 39-13

H.323 devices list 39-7

models (table) 39-9

more information 39-18

overview 39-1

port types (table) 39-9

related to dial plans 39-12

standalone

digital trunk 39-2

IAD2420 39-4

VG200 voice 39-2

VG224 analog phone 39-4

VG248 analog phone 39-2

summary of voice gateways (table) 39-9

trunk interfaces

table 39-9

Global Directory

displaying with directories button 43-27

ground-start signaling 40-4

groups, Cisco CallManager

compared to clusters 7-1

components of 7-1

configuring 5-3

illustrated (figure) 7-2

groups, date/time 5-4

GSM 5-7

H

H.323

Cisco IOS gateways 39-7

clients 43-8

gateways 39-7

IOS gateway redundancy 39-14

used in voice gateways 40-1

video 44-4

hookflash transfer 39-6

hub-and-spoke topology 8-1

hunting

described 17-10

example 17-11

maximum hunt timer 17-11

personal preferences 17-11

hunt lists

described 17-9

hunt pilots

described 17-9

wildcards 17-16

I

identification services

QSIG supplementary service, described 40-11

immediate divert

described 43-23

intercluster

communication 6-2

voice mail 29-2

internet

ecosystem 2-1

introduction

to Cisco CallManager 1-1

IP Phones, Cisco

12 SP+ 43-7

30 VIP 43-7

7905 43-5, 43-6

7910 43-5

7911, described 43-5

7912, described 43-4

7914, described 43-4

7920, described 43-4

7935 43-7

7936 43-6

7940 43-3

7941 43-3

7960, described 43-3

7961, described 43-3

7970, described 43-2

7971, described 43-2

7985 43-6

features

abbreviated dial 43-25

barge 43-20

call diagnostics and voice quality metrics 43-24

call forward 43-20

call park 43-21

call pickup 43-21

call select 43-22

conference list 43-22

described 43-20

direct transfer 43-22

immediate divert 43-23

join 43-23

malicious call ID 43-23

privacy 43-20

quality report tool 43-23

service URL 43-24

speed dial 43-25

overview 43-1

supported models

described (table) 43-2

listed 43-2

IP Phone Services, Cisco

configuration checklist (table) 35-3

guidelines and tips 35-2

more information 35-4

overview 35-1

understanding 35-1

IP SoftPhone, Cisco

user directory 21-5

IP telephony

applications 2-2

call processing 2-2

clients 2-3

infrastructure 2-3

more information 2-4

network 2-3

overview 2-1

protocols

more information 40-15

understanding 40-1

support 2-1

J

join

described 18-7, 43-23

JTAPI

using user directory 21-1

L

LDAP

described 5-12

directory

more information 20-7

overview 20-1

licensing

alarms 14-3

migrating from 5.0(x) to 4.0(x) 14-3

more information 14-4

overview 14-1

splitting licenses 14-2

starting a license manager service 14-1

transferring licenses 14-4

line groups

described 17-8

load, firmware 11-2

load balancing

distributing devices 7-3

explained 6-3

locations

and call admission control (figure) 8-2

and regions 5-9

configuration checklist (table) 8-6, 9-11

described 8-1

interaction with regions 8-3

interaction with regions (figure) 8-4

used in admission control 8-1

video 44-8

loop-start signaling 40-4

M

malicious call ID

described 43-23

master centralized TFTP

configuration tips 10-9

sending files to the master CTFTP server 10-8

maximum hunt timer 17-11

media control 22-2

Media Gateway Control Protocol (MGCP) 40-2

media resource group lists

configuration checklist (table) 22-6

described 22-4

media resource groups

configuration checklist (table) 22-6

described 22-3

media resource manager

managing MTPs 27-2

using to manage transcoders 25-2

media resources

call control 22-2

described 22-1

management 22-1

media control 22-2

media resource group lists 22-4

media resource groups 22-3

media termination point control 22-2

more information 22-6

music on hold control 22-3

overview 22-1

redundancy 7-4

unicast bridge control 22-3

media termination point (MTP) 27-1

CTI 45-2

media termination point control 22-2

meet-me conference

limitations 24-9

messages button 43-27

message waiting

description 29-3

indication 29-4

messaging

Cisco Unity

integration description 31-2

integration overview 31-1

MGCP

described 40-2

gateway redundancy 39-13

gateways using 39-11

MGCP BRI

configuring 39-17

illustration of call flow 39-5

MLPP

described 5-15

modifying files 10-9

MOH

described 26-1

MOH control 22-3

MTP

avoiding call failure/user alert 27-4

Cisco CallManager becomes inactive 27-5

configuration checklist (table) 27-7

CTI 45-2

dependency records 27-6

device characteristics 27-4

failover and fallback 27-5

managing with media resource manager 27-2

more information 27-7

overview 27-1

planning configuration 27-3

resetting registered devices 27-6

system requirements and limitations 27-5

transcoding services 28-2

types (table) 27-3

understanding 27-1

using transcoders 25-2

WS-X6608 DSP service card 24-4

multisite WAN

using centralized MTP transcoding (figure) 28-4

music on hold (MOH)

described 26-1

N

network

video 44-3

O

on-hook call transfer 43-22

organization xxiv

overview

of Cisco CallManager 1-1

of dial rules 19-1

of system configuration 3-1

P

parameters

enterprise

described 5-15

Effective Access Privileges For Overlapping User Groups and Roles 4-3

service

described 5-15

Maximum Phone FallBack Queue Depth 43-28

Message Waiting Lamp Policy 29-4

parameters, enterprise

user groups 4-3

partitions

dependency records 15-3

examples 15-2

explained 15-1

guidelines and tips 15-3

list of topics 15-1

more information 15-4

name limitations 15-4

path replacement

described 40-13

performance monitoring counters

video 44-10

personal preferences 17-11

phone button templates

12 series, default template 43-12

30 SP+, default template 43-12

30 VIP, default template 43-12

7902, default template 43-12

7905 SCCP, default template 43-12

7905 SIP, default template 43-12

7910, default template 43-12

7911 SCCP, default template 43-11

7911 SIP, default template 43-12

7912 SCCP, default template 43-11

7912 SIP, default template 43-11

7920, default template 43-11

7940 SCCP, default template 43-11

7940 SIP, default template 43-11

7941 G-GE SCCP, default template 43-11

7941 SCCP, default template 43-11

7941 SIP, default template 43-11

7960 SCCP, default template 43-11

7960 SIP, default template 43-11

7961 G-GE SCCP, default template 43-10

7961 SCCP, default template 43-10

7961 SIP, default template 43-10

7970 SCCP, default template 43-10

7970 SIP, default template 43-10

7971 SCCP, default template 43-10

7971 SIP, default template 43-10

7985, default template 43-10

analog phone, default template 43-13

ATA 186, default template 43-13

CN622, default template 43-13

conference station 7935, default template 43-12

conference station 7936, default template 43-12

IP Communicator, default template 43-13

IP-STE, default template 43-13

ISDN BRI Phone, default template 43-13

third-party SIP device, default template 43-13

VGC phone, default template 43-12

VGC Virtual, default template 43-12

phone login

described 36-1

phone NTP reference

configuring for SIP phones 5-4

phones

administration tips 43-25

associating with users