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Cisco CallManager Administration Guide, Release 3.3(3)
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Index
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Preface
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Introduction
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Server Configuration
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Cisco CallManager Configuration
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Cisco CallManager Group Configuration
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Date/Time Group Configuration
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Device Defaults Configuration
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Region Configuration
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Device Pool Configuration
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Automated Alternate Routing Group Configuration
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Enterprise Parameters Configuration
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Location Configuration
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Auto-Registration Configuration
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Survivable Remote Site Telephony Configuration
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Partition Configuration
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Calling Search Space Configuration
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Route Filter Configuration
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Route Group Configuration
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Route List Configuration
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Route Pattern Configuration
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Translation Pattern Configuration
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External Route Plan Wizard
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Special Characters and Settings
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Route Plan Report
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Cisco CallManager Attendant Console Configuration
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Conference Bridge Configuration
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Media Termination Point Configuration
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Transcoder Configuration
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Media Resource Group Configuration
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Media Resource Group List Configuration
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Service Parameters Configuration
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Call Park Configuration
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Call Pickup and Group Call Pickup Configuration
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Cisco IP Phone Services Configuration
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Meet-Me Number/Pattern Configuration
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Cisco Voice-Mail Port Configuration
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Cisco Voice Mail Port Wizard
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Message Waiting Configuration
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Cisco Voice-Mail Pilot Configuration
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Voice-Mail Profile Configuration
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Device Configuration
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CTI Route Point Configuration
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Device Profile Configuration
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Gatekeeper Configuration
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Gateway Configuration
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Cisco IP Phone Configuration
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Trunk Configuration
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Phone Button Template Configuration
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Softkey Template Configuration
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Adding a New User
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Searching the Global Directory
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Plugin Configuration
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Dependency Records
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Feedback
Table Of Contents
Displaying the MAC Address of a Phone
Configuring Speed-Dial Buttons
Speed Dial Configuration Settings
Configuring Cisco IP Phone Services
Directory Number Configuration Settings
Cisco IP Phone Configuration
Cisco IP Phones as full-featured telephones can plug directly into your IP network. You can use the Cisco CallManager Administration phone configuration windows to configure the following Cisco IP Phones and devices:
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Cisco IP Phone 7900 family (models 7960, 7940, 7935, 7910, and 7905)
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Note
After you add a Cisco IP Phone to Cisco CallManager Administration, information from the RIS Data Collector service displays in the Phone Configuration window. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display.
The following topics provide information about working with and configuring Cisco IP Phones in Cisco CallManager Administration:
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Configuring Cisco IP Phones
You can automatically add phones to the Cisco CallManager database by using auto-registration, manually add phones by using the phone configuration windows, or add phones in groups with the Cisco Bulk Administration Tool (BAT). By enabling auto-registration, you can automatically add a Cisco IP Phone to the Cisco CallManager database when you connect the phone to your IP telephony network. During auto-registration, Cisco CallManager assigns the next available sequential directory number to the phone. In many cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to a phone. If you do not use auto-registration, you must manually add phones to the Cisco CallManager database or use BAT. BAT, a plug-in application, makes it possible for system administrators to perform batch add, modify, and delete operations on large numbers of Cisco IP Phones. Refer to the Bulk Administration Tool Guide for Cisco CallManager for detailed instructions on using BAT.
After you add a Cisco IP Phone to Cisco CallManager Administration, the RIS Data Collector service displays the device name, registration status, and the IP address of the Cisco CallManager to which the phone is registered in the Phone Configuration window.
For information on how to configure phones as well as H.323 clients, CTI ports, and other devices from Cisco CallManager Administration, see the following topics:
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Displaying the MAC Address of a Phone
The Media Access Control (MAC) address comprises a unique, 12-character, hexadecimal number that identifies a Cisco IP Phone or other hardware device. Locate the number on a label on the bottom of the phone (for example, 000B6A409C405 for Cisco IP Phone 7900 family models or SS-00-0B-64-09-C4-05 for Cisco IP Phone models SP 12+ and 30 VIP). Cisco CallManager makes the MAC address a required field for Cisco IP Phone device configuration. When entering the MAC address in Cisco CallManager fields, do not use spaces or dashes and do not include the "SS" that may precede the MAC address on the label.
To display the MAC address when the phone is powered on, perform the following steps:
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For more information about displaying additional configuration settings on Cisco IP Phones, refer to the Cisco IP Phone Administration Guide for Cisco CallManager, the Cisco IP Conference Station 7935 Administration Guide, and other phone documentation provided with Cisco IP Phones.
Related Topics
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Adding a Phone
Before a Cisco IP Phone can be used, you must use this procedure to add the phone to Cisco CallManager. You can also use this procedure to configure H.323 clients, CTI ports, Cisco ATA 186 telephone adapter, or the Cisco VG248 Analog Phone Gateway (each of the 48 ports is recognized and configured as a phone). H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting clients. CTI ports designate virtual devices that Cisco CallManager applications such as Cisco SoftPhone and Cisco AutoAttendant use.
Note
Note
Procedure
Step 1
The Add a New Device window displays.
Step 2
The Add a New Phone window displays.
Step 3
The Phone Configuration window displays.
Step 4
Only the settings that are appropriate to the chosen phone type appear in your window.
Step 5
A message displays stating that the phone has been added to the database.
Step 6
After you add a Cisco IP Phone to Cisco CallManager Administration, information from the RIS Data Collector service displays in the Phone Configuration window. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display as illustrated in Figure 45-1.
Figure 45-1 Phone Configuration Window
Step 7
Next Steps
If you want to configure speed-dial buttons to this phone, see the "Configuring Speed-Dial Buttons" section. If you want to configure services for this phone, see the "Configuring Cisco IP Phone Services" section.
Related Topics
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Copying an Existing Phone
If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database.
To copy phone settings, perform the following procedure.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Note
Step 5
Step 6
A message displays that states that the phone has been added to the database.
Step 7
Related Topics
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Resetting a Phone
You must reset a Cisco IP Phone after you add a directory number or update its settings for your changes to take affect. To reset a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure.
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Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays as illustrated in Figure 45-2.
Figure 45-2 Find and List Phones Window
Step 3
Step 4
The Reset Device window displays.
Step 5
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Related Topics
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Updating a Phone
To update a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
Restarting the phone reregisters the phones with Cisco CallManager without shutting the phone down. Resetting the phone shuts down the phone and brings it back up (performs a complete shutdown and reinitialization of the phones).
Related Topics
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Deleting a Phone
To delete a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure.
Before You Begin
If you try to delete a phone that is in use, Cisco CallManager displays an error message. To find out which directory numbers are using the phone, click the Dependency Records link from the Phone Configuration window. For more information about dependency records, see the "Accessing Dependency Records" section on page A-1. Before deleting a phone that is currently in use, you should perform either or both of the following tasks:
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Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays as illustrated in Figure 45-3.
Figure 45-3 Find and List Phones Window
Step 3
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A confirmation dialog displays.
Step 4
Related Topics
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Phone Configuration Settings
Table 45-1 describes the available settings in the Phone Configuration window.
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To view field descriptions and help for product-specific configuration items, click the "i" information icon to the right of the Product Specific Configuration heading to display help in a popup window.
If you need more information, refer to the documentation for the specific phone that you are configuring or contact the manufacturer
Table 45-1 Phone Configuration Settings
MAC Address
Enter the Media Access Control (MAC) address that identifies Cisco IP Phones (hardware phones only). Make sure that the value comprises 12 hexadecimal characters.
See the "Displaying the MAC Address of a Phone" section for information on how to access the MAC address.
Cisco VG248 Analog Phone Gateway
The MAC address for the Cisco VG248 gateway specifies the endpoint from the Gateway Configuration window of Cisco CallManager Administration. See the "Gateway Configuration" section for configuration information.
Only one MAC address exists for the Cisco VG248 Analog Phone Gateway. All 48 ports share the same MAC address. Cisco CallManager requires unique MAC addresses for all devices.
Cisco CallManager converts the MAC Address for each device by
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EXAMPLEMAC Address for the Cisco VG248 is000039A44218the MAC address for registered port 12 in theCisco CallManager is0039A4421812Device Name
Enter a name to identify software-based telephones. The value can include 1 to 15 characters, including alphanumeric, dot, dash, and underscores. Cisco CallManager makes this field available only for H.323 clients and CTI ports.
Description
Identify the purpose of the device. You can enter the user name (such as John Smith) or the phone location (such as Lobby) in this field.
For Cisco VG248 gateways, begin the description with VGC<mac address>.
Device Pool
Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region and date/time group.
The value that you choose overrides the default value for this type of device. See the "Device Defaults Configuration" section.
Calling Search Space
Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched to determine how a dialed number should be routed.
AAR Calling Search Space
Choose the appropriate calling search space for the device to use when it performs automated alternate routing (AAR). The AAR calling search space specifies the collection of route partitions that are searched to determine how to route a collected (originating) number that is otherwise blocked due to insufficient bandwidth.
Media Resource Group List
Choose the appropriate Media Resource Group List. A Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order that is defined in a Media Resource Group List.
If you choose <none>, Cisco CallManager uses the Media Resource Group that is defined in the device pool.
For more information, see the "Media Resource Management" section in the Cisco CallManager System Guide.
User Hold Audio Source
To specify the audio source that plays when a user initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
If you do not choose an audio source, Cisco CallManager uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID.
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Network Hold Audio Source
To specify the audio source that is played when the network initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
If you do not choose an audio source, Cisco CallManager uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID.
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Location
Choose the appropriate location for this Cisco IP Phone. The location specifies the total bandwidth that is available for calls to and from this location. A location setting of None means that the locations feature does not keep track of the bandwidth that is consumed by this Cisco IP Phone.
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User Locale
From the drop-down list box, choose the locale that is associated with the phone user interface. The user locale identifies a set of detailed information to support users, including language and font.
Cisco CallManager makes this field available only for Cisco IP Phone 7905, 7940, and 7960 models.
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Network Locale
From the drop-down list box, choose the locale that is associated with the phone. The network locale contains a definition of the tones and cadences that the phone in a specific geographic area uses.
Cisco CallManager makes this field available only for Cisco IP Phone 7940, 7960, and 7905 models, and Cisco VGCPhones (phones that use the Cisco VG248 Gateway).
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Phone Button Template
Choose the appropriate phone button template. The phone button template determines the configuration of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button.
The value that you enter overrides the default value for this type of device. See the "Device Defaults Configuration" section.
Cisco CallManager does not make this field available for H.323 clients or CTI ports.
Expansion Module 1
If your phone is connected to a Cisco IP Phone 7914 Expansion Module, choose the appropriate template.
Expansion Module 2
If your phone is connected to a second Cisco IP Phone 7914 Expansion Module, choose the appropriate template.
Softkey Template
Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on the Cisco IP Phones 7960, 7940, and 7905.
Phone Load Name
Enter the custom software for the Cisco IP Phone.
The value that you enter overrides the default value for the current model. For more information, see the "Device Defaults Configuration" section.
Cisco CallManager does not make this field available for H.323 clients or CTI ports.
For more information about Cisco IP Phone software and configuration, refer to the Cisco IP Phone Administration Guide for Cisco CallManager.
Module 1 Load Name
Enter the custom software for the Cisco IP Phone 7914 Expansion Module, if applicable.
The value that you enter overrides the default value for the current model.
Module 2 Load Name
Enter the custom software for the second Cisco IP Phone 7914 Expansion Module, if applicable.
The value that you enter overrides the default value for the current model.
Information
Enter the location (URL) of the help text for the information (i) button. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Directory
Enter the server from which the phone obtains directory information. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Messages
Leave this field blank (not used by Cisco CallManager).
Services
Enter the location (URL) for Cisco IP Phone Services. Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Authentication Server
Enter the URL that the phone uses to validate requests that are made to the phone web server. If you do not provide an authentication URL, the advanced features on the Cisco IP Phone 7960 and 7940 that require authentication will not function.
By default, this URL accesses a Cisco IP Phone User Options window that was configured during installation.
Leave this field blank to accept the default setting.
Proxy Server
Enter the host and port (for example, proxy.cisco.com:80) that are used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client.
If the phone receives a URL such as www.cisco.com in a service and the phone is not configured in the cisco.com domain, the phone uses the proxy server to access the URL. If the phone is configured in cisco.com domain, the phone accesses the URL without using the proxy because the phone is in the same domain as the URL.
If you do not configure this URL, the phone attempts to connect directly to the URL.
Leave this field blank to accept the default setting.
Cisco CallManager does not display this field for Cisco IP Phone 7905.
Idle
Enter the URL that displays on the Cisco IP Phone 7960 and Cisco IP Phone 7940 LCD when the phone has not been used for the time specified in Idle Timer field. For example, you can display a logo on the LCD when the phone has not been used for 5 minutes.
Leave this field blank to accept the default setting.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Idle Timer (seconds)
Enter the time (in seconds) that you want to elapse before the URL that is specified in the Idle field displays.
Leave this field blank to accept the value of the Idle URL Timer enterprise parameter.
Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models.
Enable Extension Mobility Feature
Check this check box if this phone supports extension mobility.
Log Out Profile
This field specifies the device profile used by the device when no one is logged into the device using Extension Mobility. Choose an option from the drop-down selection box. Options include Use Current Device Settings and Select a User Device Profile. When you choose Select a User Device Profile, a configuration window displays for you to choose the user device profile that was already configured.
Log In User ID
This field remains blank until a user logs in. When a user logs into the device using Extension Mobility, the userid displays in this field.
Log In Time
This field remains blank until a user logs in. When a user logs into the device using Extension Mobility, the time that the user logged in displays in this field.
Log Out Time
This field remains blank until a user logs in and logs out. When a user logs into the device using Extension Mobility, the time that the system will log out the user displays in this field.
Logout
This button displays when a user logs into the device using Extension Mobility. Click the button to manually log out the user.
Disable Speakerphone
Check this check box to disable the speakerphone for this phone.
Disable Speakerphone and Headset
Check this check box to disable the speakerphone and headset for this phone.
Forwarding Delay
Choose whether the forwarding delay for this phone is enabled or disabled.
PC Port
Choose whether the PC port for this phone is enabled or disabled.
Settings Access
Choose whether the user has access to phone settings. The options include Enabled and Disabled.
Configuring Speed-Dial Buttons
You use Cisco CallManager Administration to configure speed-dial buttons for phones if you want to provide speed-dial buttons for users or if you are configuring phones that do not have a specific user assigned to them. Users use the Cisco IP Phone User Options windows to change the speed-dial buttons on their phones.
Procedure
Step 1
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Related Topics
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Speed Dial Configuration Settings
Table 45-2 describes the speed-dial button configuration settings.
Related Topics
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Configuring Cisco IP Phone Services
From a Cisco IP Phone 7960 and 7940, users can access information services, such as weather, stock quotes, or other services that are available to their company. Using Cisco CallManager Administration, you can set up the available services for phones. Users use the Cisco IP Phone User Options windows to modify the services. For information about the Cisco IP Phone User Options windows, refer to the Cisco IP Phone 7960/7940 User Guide. For more information on maintaining services in Cisco CallManager Administration, see the "Cisco IP Phone Services Configuration" section.
Subscribing to a Service
To subscribe to new services for a phone, perform the following steps.
Before You Begin
Add the services to Cisco CallManager. For more information, see the "Adding a Cisco IP Phone Service" section.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
The window displays with the service that you chose. If you want to choose a different service, click Back and repeat Step 5.
Step 7
The service appears in the Your Subscribed Services list.
Related Topics
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Updating Services
Perform the following steps to update a service. You can update the service name and service parameter values, if necessary.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
Related Topics
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Unsubscribing from a Service
To unsubscribe from a service, perform the following steps.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria appears.
Step 3
The Phone Configuration window displays.
Step 4
Step 5
Step 6
A warning message verifies that you want to unsubscribe from the service.
Step 7
Related Topics
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Finding a Phone
Because you might have thousands of Cisco IP Phones in your network, Cisco CallManager lets you search for phones based on specified criteria. Follow these steps to search for a specific Cisco IP Phone in the Cisco CallManager database.
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Tip
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Procedure
Step 1
The Find and List Phones window displays.
Step 2
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Step 3
Step 4
Step 5
Step 6
A list of devices that match the criteria appears. The field that you chose in Step 2 determines how the devices in the list are sorted.
This window also lists the total number of devices and windows in this window.
Step 7
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Related Topics
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Configuring Directory Numbers
Using Cisco CallManager, you can configure and modify directory numbers that are assigned to specific phones. These sections provide instructions for working with directory numbers.
Use this area of Cisco CallManager Administration to perform tasks such as adding or removing directory numbers, configuring call forward, call pickup, and call waiting, setting the display text that appears on the called party phone when a call is placed from a line, and disabling ring on a line.
Related Topics
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Adding a Directory Number
Follow these instructions to add a directory number to a specific phone. You can configure the call waiting, call forward, and call pickup phone features while you are adding the directory number.
Before You Begin
You must add a Cisco IP Phone to Cisco CallManager before adding a directory number. See the "Adding a Phone" section for details.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays.
Step 3
The Phone Configuration window displays.
Step 4
The Configure a Directory Number window displays.
Step 5
Step 6
A message displays that states that the directory number has been added to the database.
Step 7
Step 8
A messages indicates the number of devices that you want to restart.
Step 9
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Related Topics
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Updating a Directory Number
Follow these instructions to update a directory number that is assigned to a specific phone.
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays.
Step 3
The Phone Configuration window displays.
Step 4
The Directory Number Configuration window displays.
Note
Step 5
Step 6
Step 7
A message indicates the number of devices that you want to restart.
Step 8
Note
Related Topics
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Deleting a Directory Number
Perform the following procedure to delete a directory number from a specific phone.
Before You Begin
If you try to delete a directory that is in use, Cisco CallManager displays an error message. To find out which devices are using the directory number, click the Dependency Records link from the Directory Number Configuration window. For more information about dependency records, see the "Accessing Dependency Records" section on page A-1. Before deleting a directory number that is currently in use, you should perform either or both of the following tasks:
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Delete the media resource groups that are using the media termination point that you want to delete. See the "Deleting a Media Resource Group" section
Procedure
Step 1
The Find and List Phones window displays.
Step 2
A list of phones that match the search criteria displays.
Step 3
The Phone Configuration window displays.
Step 4
The Directory Number configuration window displays.
Step 5
A message displays to verify that you want to delete the line.
Step 6
The Phone Configuration window displays with the line deleted.
Step 7
Restarting the phone reregisters the phones with Cisco CallManager without shutting the phone down. Resetting the phone shuts down the phone and brings it back up (performs a complete shutdown and reinitialization of the phones).
Related Topics
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Directory Number Configuration Settings
Table 45-3 describes the fields that are available in the Directory Number Configuration window.
Table 45-3 Directory Number Configuration Settings
Directory Number
Enter a dialable phone number. Values can include numeric characters and route pattern wildcards and special characters except for (.) and (@). The directory number that you enter can appear in more than one partition.
Shared Line next to the directory number means that the directory number appears on more than one device in the same partition. Refer to "Directory Numbers" in the Cisco CallManager System Guide for more information.
Partition
Choose the partition to which the directory number belongs. Make sure that the directory number that you enter in the Directory Number field is unique within the partition that you choose. If you do not want to restrict access to the directory number, choose <None> for the partition.
If more than 250 partitions exist, the ellipsis (...) button displays next to the drop-down list box. Click the ... button to display the Select Partition window. Enter a partial partition name in the List items where Name contains field. Click the desired partition name in the list of partitions that displays in the Select item to use box, and click OK.
Voice Mail Profile
Choose from list of Voice Mail Profiles that are defined in the Voice Mail Profile Configuration.
The first option specifies <None>, which is the current default Voice Mail Profile that is configured in the Voice Mail Profile Configuration.
Calling Search Space
Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. The value that you choose applies to all devices that are using this directory number.
Note
You can configure calling search space for Forward All, Forward Busy, Forward No Answer, and Forward on Failure directory numbers. The value that you choose applies to all devices that are using this directory number.
If you set the Forward All Calling Search Space field to <none>, Cisco CallManager uses the calling search spaces of the line and the phone when the user forwards calls by using the Cisco IP Phone User Options windows or the CFwdAll softkey on the phone. If you want to restrict users from forwarding calls on their phones, you must choose a restrictive calling search space from the Forward All Calling Search Space field; for example:
You have two calling search spaces: Building and PSTN. The Building calling search space only allows users to call within the building, while the PSTN calling search space allows users to call within and outside the building. You assign the phone to the PSTN calling search space and the line on your phone to the Building calling search space. If you set the Call Forward All calling search space to <none>, the Cisco CallManager can forward calls to any number within the PSTN or building calling search spaces. To prevent the user from forwarding calls to numbers outside the building, set the Call Forward All calling search space to Building.
AAR Group
Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.
User Hold Audio Source
Choose the audio source that plays when a user initiates a hold action.
Network Hold Audio Source
Choose the audio source that plays when the network initiates a hold action.
Call Waiting
Choose the appropriate call-waiting settings. This field determines whether this directory number uses call waiting when a line is busy (On), responds with a busy signal (Off), or uses the default setting (Default).
The value that you choose applies to all devices that are using this directory number.
Auto Answer
Choose one of the following options to activate the Auto Answer feature for this directory number:
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Forward All
Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window.
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Destination—This setting indicates the directory number to which all calls are forwarded.
Use any dialable phone number, including an outside destination.
Calling Search Space—This setting applies to all devices that are using this directory number.
Forward Busy
Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window.
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Destination—Use any dialable phone number, including an outside destination.
Calling Search Space—This setting applies to all devices that are using this directory number.
Forward No Answer
Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window.
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Destination—This setting indicates the directory number to which a call is forwarded when the call is not answered.
Use any dialable phone number, including an outside destination.
Calling Search Space—This setting applies to all devices that are using this directory number.
Call Pickup Group
Choose the number that can be dialed to answer calls to this directory number (in the specified partition).
Display (Internal Caller ID)
Leave this field blank to have the system display the extension.
Use a maximum of 30 alphanumeric characters. Typically, use the user name or the directory number.
Setting applies only to the current device unless you check the check box at right and click the Propagate selected button. (The check box at right displays only if other devices share this directory number.)
Line Text Label
Use this field only if you do not want the directory number to show on the line appearance. Enter text that identifies this directory number for a line/phone combination.
Suggested entries include boss's name, department's name, or other appropriate information to identify multiple directory numbers to secretary/assistant who monitors multiple directory numbers.
Setting applies only to the current device unless you check the check box at right and click the Propagate selected button. (The check box at right displays only if other devices share this directory number.)
External Phone Number Mask
Indicate phone number (or mask) that is used to send Caller ID information when a call is placed from this line.
You can enter a maximum of 30 number and "X" characters. The Xs represent the directory number and must appear at the end of the pattern. For example, if you specify a mask of 972813XXXX, an external call from extension 1234 displays a caller ID number of 9728131234.
Setting applies only to the current device unless you check the check box at right and click the Propagate selected button. (The check box at right displays only if other devices share this directory number.)
Message Waiting Lamp Policy
Use this field to configure the handset lamp illumination policy. Choose one of the following options:
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Setting applies only to the current device unless you check the check box at right and click the Propagate selected button. (The check box at right displays only if other devices share this directory number.)
Ring Setting When Idle
Use this field to configure the ring setting for the line appearance when an incoming call is received and no other active calls exist on that device. Choose one of the following options:
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Ring Setting When Active
From the drop-down list box, choose the ring setting that is used when this phone has another active call on a different line. Choose one of the following options:
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Character Set
Choose the language in which you want the phone information to display.
Related Topics
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