Cisco Unified IP Interactive Voice Response (IVR)
| Overview | Product Overview |
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| Status |
Not Orderable
EOL Details
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| Series Release Date | 21-MAY-2002 |
| End-of-Sale Date | 31-DEC-2025 |
| End-of-Support Date | 31-DEC-2027 |
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This product is supported by Cisco, but is no longer being sold.
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Note: Version 12.5(1) is the final version of the stand-alone Unified IP Interactive Voice Response (IVR). Going forward, users are encouraged to migrate to Cisco Unified Contact Center Express, which has IP IVR functionality embedded.
Supported Release: - Unified IP Interactive Voice Response (IVR) 12.5(1) (EOL) |
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- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Data Sheets and Product Information
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Cisco Unified IP Interactive Voice Response 12.0
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Cisco IPIVR 10.x
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
End-of-Life and End-of-Sale Notices
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Security Notices
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Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)
- Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
Field Notices
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Troubleshooting
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Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)
Support FAQ
- Troubleshoot Silent Call Due to Absent Audio File
Troubleshooting TechNotes
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