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Government of Catalonia

Cisco Customer Experience team delivers agile architecture for state-of-the-art facility.

Customer Objective

  • Build a network that would enable true mobility and collaboration

  • Easily manage the performance of this flexible, agile network

  • Create a repeatable network architecture to use at other sites

Cisco Solution

  • Cisco SD Access securely connects the state-of-the-art facility 

  • Full support with planning, design and implementation services

  • Cisco CX team gets the job done within a very tight timeframe

Business Outcome

  • Agile infrastructure gives staff freedom to work from anywhere 

  • Software-defined architecture keeps traffic separate and secure 

  • Solution can easily be rolled out to more government facilities

Government technology team opens a state-of-the-art facility

The Telecommunications and Information Technology Center (CTTI) of the Generalitat de Catalunya is dedicated to driving relentless innovation. Serving 200,000 employees in the Government of Catalonia, this public organization is responsible for leading and managing all of Catalonia’s computing systems and telecommunication services. Providing a wide variety of services to more than seven million citizens across the region, the Government of Catalonia relies on its network infrastructure to support citizen services like public safety, transportation, commerce, and many other systems.

“CTTI provides technology that the Generalitat requires for its digital transformation,” said Ester Manzano, General Director of Digital Administration of Generalitat de Catalunya. “Our organization supports projects for a variety of administrative districts and is opening up a workplace for 2,600 public employees for different departments.”

With a new flagship building under construction and scheduled to open in just weeks, CTTI wanted to transform its workplace by bringing three departments together under a single unified network. The organization was seeking to implement a more mobile collaboration environment through a major strategic initiative that would impact the entire network. The new infrastructure would need to keep department traffic separate and secure, while empowering employees to collaborate however, whenever, and wherever they needed.

CTTI provides technology that the Generalitat requires for its digital transformation. Our organization supports projects for a variety of administrative districts and is opening up a workplace for 2,600 public employees for different departments.

Ester Manzano

General Director of Digital Administration of Generalitat de Catalunya

Moving the workforce steps ahead through a software-defined network

After considering a variety of vendors and solutions, CTTI chose a Cisco Software-Defined Access (SDA) solution.

“We needed a solution that was not only innovative, but complete, and fully integrated. Cisco was the best choice to deliver both,” said Manzano.

CTTI was impressed by Cisco’s SDA technology and its ability to enable automation, performance assurance, security, and ease of operation.

“With Cisco SDA technology, the network adapts to the employee, instead of requiring the employee to adapt to the network,” said Manzano. “Its software-defined approach also enables faster implementation.”

Working under an extremely aggressive timeline as its new facility neared completion, CTTI needed to rapidly validate and deploy its solution, and gain the knowledge needed to use it to its full potential. Through the Country Digital Acceleration (CDA) Program, Cisco proposed a Customer Experience approach. An expert team of Cisco Professional Services engineers teamed up with the customer’s architects and its technology partner. Together, they tested and validated the SDA design in a record time of eight weeks.

Enabling workplace transformation in just weeks

Cisco Customer Experience (CX) worked closely with CTTI and its partner to bring the vision to life in just eight weeks. Cisco Professional Services engineers led the deployment of a secure Cisco Software-Defined Access infrastructure, which delivers the performance needed for nonstop collaboration, backed by automation and simplified management.

The CTTI technology partner had a design in place, and the CX team provided additional guidelines to enable the organization to use the solution in its full potential. Cisco CX provided guidance to CTTI and its partner customer and partner were closely guided throughout this journey, accelerating results and guaranteeing the solution was effectively operated.

“Cisco and Generalitat teams worked together from the beginning as one team, innovating and contributing new ideas,” said Manzano.
“The new solution lets us concentrate different departments in the same building, enabling us to facilitate the adoption of new ways of working, and enhance mobility, transpersonal connections, and efficient management of common spaces,” said Manzano. “Cisco SDA lets us evolve the model of provisioning and management of ICT services with the incorporation of automated processes.”

The updated infrastructure also enables CTTI to better understand user needs, and deliver the level of performance and security they need for specific applications and services.

“The solution lets us extend network intelligence to the employee and device level, so we can profile people and adjust performance to meet their needs,” said Manzano. “If an employee moves to another building, they can bring the same profile with them wherever they go.”

Now CTTI has state-of-the-art facility, and a new way of networking that it can extend to more sites for years to come. The Cisco SDA architecture was pre-validated, paving the way for additional buildings to be considered in a new paradigm.

“This software-based solution opens up new possibilities,” said Manzano. “The network knows how people work, and this enables us to make service more efficient. In addition, this solution can be applied to other buildings in the Catalonian government in the future.”

For more information

To find out more about Cisco Customer Experience and how we can accelerate your success, check out our ebook, Accelerate Your Journey to Intent-Based Networking With Cisco Customer Experience.

Government of Catalonia

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