Cognitive collaboration leverages artificial intelligence and machine learning to augment in-person and distributed collaboration experiences. It describes a fundamental shift in how people work together and leverage technology to foster human relationships, build better customer experiences, and ultimately achieve team goals faster.
Combining natural language processing, artificial intelligence, and advanced algorithms in hardware, software and cloud analytics, users are presented with contextual insights throughout their business communications. This approach overcomes common friction points and enables advanced capabilities like digital assistants, facial recognition, in-meeting profiles of people and companies, noise suppression, and audio transcriptions.
Cognitive collaboration integrates artificial intelligence, enterprise content, and data insights with analytics to provide contextual relevance to your calling, meeting, team collaboration, and contact center communications. It uses the power of the cloud and deep analytics to enable new levels of intelligence and insight to enhance human engagement and team work.
Foster deeper relationships with your team with contextual insights and people profiles. Create more meaningful and proactive customer interactions. Build high-performance teams across organizations. Reduce meeting technology friction points. Easily personalize integrated experiences. Strengthen employee and team engagement. Easily identify relevant work connections with the people and teams.
Cognitive collaboration provides contextual intelligence to make your job easier, provides you with the information you need when you need it and removes points of friction throughout your collaboration experience. For example, cognitive collaboration provides relationship intelligence which gives you information like biographies, work history, titles and reporting structure and facial recognition provides in-meeting name labels to help you know who's who in the room. Digital assistants help you easily carry out collaboration related tasks like joining a meeting, calling a contact and recording a call and can proactively reach out when a meeting is about start. Cognitive collaboration extends throughout the collaboration platform so whether you're in a meeting using a conferencing devices, collaborating in a team space or making a call, you're armed with the just-in-time information you need to take your collaboration efforts to the next level.