Upgrading Cisco MSE
For instructions on automatically downloading the Cisco MSE software using Cisco Prime Infrastructure or for manually downloading the software using a local or remote connection, see the “Updating Mobility Services Engine Software” section in Chapter 2 of the Cisco Mobility Services Engine Getting Started Guide at.
This section contains the following topics:
Only users with Cisco MSE 7.4 or later will be able to upgrade to Cisco MSE 22.214.171.124. The following scenarios are available to upgrade to Cisco MSE release 126.96.36.199 from Cisco MSE 7.4 or later.
Note Do not uninstall the releases 7.4, 7.5, 7.6, or 8.x, instead stop the Cisco MSE and run the installer.
Upgrading from 7.4 or Later to Cisco MSE 188.8.131.52
Note If you already have Cisco MSE Release 184.108.40.206 installed (either with or without the CSCuv55645.zip patch), you can upgrade to Cisco MSE 220.127.116.11 using the upgrade procedure here.
To upgrade from release 7.4 or later to 18.104.22.168, follow these steps:
Note Untar the Cisco MSE software image before placing it in the /opt/installers directory.
Step 1 Upgrade the Cisco MSE from Cisco MSE Release 7.4.x to Cisco MSE Release 22.214.171.124.
Step 2 Download the 126.96.36.199 software image from Cisco.com. The file to be downloaded is: CISCO-MSE-L-K9-8-0-130-0-64bit.bin.tar.gz.
Note If you are downloading the above file on a Windows system, remember that some browsers modify the downloaded filename. If the downloaded filename is not correct, you must update it to the correct filename before using Cisco Prime Infrastructure to transfer the file, or directly copying the file to Cisco MSE. The correct filename is CISCO-MSE-L-K9-8-0-130-0-64bit.bin.tar.gz.
Step 3 We recommend that you back up the Cisco MSE using Cisco Prime Infrastructure.
Ensure that you have copies of your MSE license files before performing the upgrade. If you do not have copies of the MSE license files, copy the *.lic files under the /opt/mse/licensing folder of the MSE to your local machine.
Step 4 To download software to a Cisco MSE, choose Services > Mobility Services Engine from the Cisco Prime Infrastructure UI.
Step 5 Click the name of the Cisco MSE to which you want to download software.
Step 6 Choose System > Maintenance > Download Software from the left menu.
Step 7 To download the software, perform one of the following tasks:
- To download a software listed in the Cisco Prime Infrastructure directory, click the Select from uploaded images to transfer into the Server radio button and choose a binary image from the drop-down list.
- Cisco Prime Infrastructure downloads the binary image to the FTP server directory you specified during the Cisco Prime Infrastructure installation.
- To download a software that is available locally or over the network, select the Browse a new software image to transfer into the Server radio button and then click Choose File. After locating the file, click Open.
Step 8 Click Download to send the software to the /opt/installers folder on the Cisco MSE.
Step 9 When using Cisco Prime Infrastructure to transfer the image to Cisco MSE, the file will be decompressed, and the.gz will be removed from the filename. Verify that the Cisco MSE image file (CISCO-MSE-L-K9-8-0-130-0-64bit.bin.tar.gz) is in the Cisco MSE /opt/installers directory.
Note When copying the image file directly to the Cisco MSE, without using Cisco Prime Infrastructure, the filename on Cisco MSE will remain unchanged as CISCO-MSE-L-K9-8-0-130-0-64bit.bin.tar.gz.
Step 10 Go to the to the /opt/installers directory using the cd /opt/installers command.
Step 11 To unpack the installation files, run the following command:
tar xvf CISCO-MSE-L-K9-8-0-130-0-64bit.bin.tar
This unpack action yields the following files. These files must be in the same directory when running the installer. The installation process uses the MSE_PUB.pem and signhash.bin to validate the integrity of the Cisco MSE image.
Note If the Cisco MSE image file was transfered directly to the Cisco MSE and not downloaded using Cisco Prime Infrastructure, then the following command should be used to decompress and unpack the installer files:
tar zxvf CISCO-MSE-L-K9-8-0-130-0-64bit.bin.tar.gz
Note Do not untar or gunzip the database package.
Step 12 Change permissions of the files using the following commands:
chown nobody:nobody./CISCO-MSE-L-K9-8-0-130-0-64bit.bin signhash.bin Database_Installer.188.8.131.52.tar.gz
Note A space must be provided between the filenames in the chown command above.
Step 13 Make sure that the CISCO-MSE-L-K9-8-0-130-0-64bit.bin file has execute permissions for the root user. If not, enter the following command:
chmod +x CISCO-MSE-L-K9-8-0-130-0-64bit.bin
Step 14 Manually stop the MSE service:
/etc/init.d/msed stop or service msed stop
Step 15 To install the new Cisco MSE image, enter the following command:
Note The installation process takes a minimum of 30 minutes. The actual installation time depends on the amount of data present in your system. After the installation, reboot the system before starting Cisco MSE.
Step 16 Start the new Cisco MSE software by entering the following command. If you attempt to start the Cisco MSE, a message is displayed that Cisco MSE should be rebooted.
Step 17 After exiting the installer, enter the reboot command to reboot Cisco MSE.
See “Upgrading Cisco MSE High Availability” section for details on upgrading Cisco MSE high availability.
Configuring History Pruning Parameters
The History Pruning parameters are configured from the Cisco Prime Infrastructure or Cisco MSE user interface. This interface is used to:
- Enable/Disable History tracking for clients/tags/rogue APs/rogue clients/interferers.
- History Retention period—How long (in days) to retain history data.
- Time at which to prune history records.
Starting in Cisco MSE Release 184.108.40.206, the Cisco Prime Infrastructure and Cisco MSE user interface is used to enable/disable History tracking for clients/tags/rogue APs/rogue clients/interferers. The pruning of History data takes place every hour automatically. This hourly pruning task computes the number of history records that must be deleted to bring the record count to the platform limit. After the computation, the pruning task deletes the oldest history records so that the record count matches the platform limit. The history pruning task does not perform anything if the history record count is below the platform limit. The Cisco MSE Administrator cannot change the pruning interval or the history retention duration.
The history record count for various MSE platforms is as follows:
- MSE-3355—7.5 million records
- MSE-3365—25 million records
- Virtual MSE—15 million records
Restoring an Old Cisco MSE Backup to Release 220.127.116.11
Note Before you begin: If high availability is configured, delete the secondary Cisco MSE before restoring the historical data on the primary Cisco MSE. You can add the deleted Cisco MSE after restoration on the primary Cisco MSE successfully completes.
To restore an old database, follow these steps:
Note The regular restore option on the Cisco Prime Infrastructure cannot be used to restore a backup from an earlier Cisco MSE releases such as 6.0, 18.104.22.168, or 22.214.171.124 onto release 126.96.36.199.
Step 1 Stop the Cisco MSE service: /etc/init.d/msed stop
Step 2 Uninstall the software and select the option to delete the database.
Step 3 To restore backup data, you must first install the appropriate version of Cisco MSE software. Use the table below to determine the correct version of Cisco MSE to install.
Table 2 Release Matrix
Version of Database to be Restored
New Version to be Installed
Step 4 After you have installed the software, restore the desired database backup to the new Cisco MSE using the regular procedure from Cisco Prime Infrastructure.
Step 5 To migrate data to 7.x.x.x, follow the steps provided in the “Upgrading from 7.4 or Later to Cisco MSE 188.8.131.52” section.
Compressed Software Image
If you download the Cisco MSE image *.gz file using the Cisco Prime Infrastructure, the Cisco MSE automatically decompresses (unzips) it, and you can proceed with the installation as described in the “Upgrading from 7.4 or Later to Cisco MSE 184.108.40.206” section.
If you manually download the compressed *.gz file using FTP, you must decompress the files before running the installer. These files are compressed under the Linux operating system and must be decompressed using the tar zxvf command. For more information, see the Manually Downloading Software section in the Cisco Connected Mobile Experiences Configuration Guide, Release 8.0.
To make the.bin file executable, use the chmod +x <filename.bin> command.
The Cisco MSE virtual appliance is distributed as follows:
- Open Virtualization Format (OVF) for VMware
For more information on deploying the Cisco MSE virtual appliance, see the Cisco MSE Virtual Appliance Configuration Guide, Release 8.0.
Updated Software Version Shown in the Cisco Prime Infrastructure After Polling
After a software update, the new Cisco MSE software version does not immediately appear in Cisco MSE queries on the Cisco Prime Infrastructure. Up to 5 minutes are required for the new version to appear. By default, Cisco Prime Infrastructure queries the Cisco MSE for status every 5 minutes.
Upgrading Cisco MSE High Availability
To upgrade for Cisco MSE high availability, follow these steps:
Step 1 Ensure that the HA pair that needs to be upgraded is in normal mode and not in Failover mode. In normal mode, the Primary MSE is active and the Secondary is in standby mode. The output of the gethainfo command on primary MSE will show PRIMARY_ACTIVE and the secondary MSE will show SECONDARY_ACTIVE.
Step 2 Log in to Cisco Prime Infrastructure and delete the MSE HA pair.
Step 3 Perform a full backup of the primary MSE.
Step 4 Stop the primary MSE and the secondary MSE using the service msed stop command.
Step 5 Perform the upgrade on the Primary and Secondary Cisco MSE servers by following the instructions described in Upgrading from 7.4 or Later to Cisco MSE 220.127.116.11.
Step 6 Start both the primary and secondary MSE instances using the service msed start command.
Step 7 Recreate the MSE HA pair using Cisco Prime Infrastructure.
This section describes the operational notes and navigation changes for Connected Mobile Experiences, wIPS, and the Cisco MSE for Release 18.104.22.168 and later releases.
Features and operational notes are summarized separately for the Cisco MSE, Connected Mobile Experiences, and wIPS.
This section contains the following topics:
Operational Notes for Cisco MSE High Availability
VIP and Prime Infrastructure Configuration
- (CSCvb61125) When configuring High Availability on the Cisco MSE, make sure that the virtual IP address (VIP) is assigned first, and then set the Prime Infrastructure password through the setup.sh file.
If you change the VIP after setting the Prime Infrastructure password, you will need to reset the password through the setup.sh file. Otherwise, HA configuration cannot be completed.
Swapping HA Roles
(CSCvb59484) We do not recommend swapping HA roles. If the role or the VIP needs to be changed, follow these steps:
Step 1 Run the setup script.
Step 2 Change the HA role.
Step 3 If the new role is Primary, assign the VIP.
Step 4 Select the Verify and apply option to apply the changes.
Step 5 Restart the Cisco MSE services.
Step 6 Reboot the Cisco MSE, if needed.
Step 7 Run the setup script again.
Step 8 Change the Prime Infrastructure password of the Cisco MSE.
Step 9 Select the Verify and apply option to apply the changes.
Step 10 Restart the Cisco MSE services.
Step 11 From Prime Infrastructure, edit the Cisco MSE configuration so that the primary Cisco MSE uses the new Prime Infrastructure password.
Step 12 Verify that the reachability status for the primary Cisco MSE shows as Reachable.
Step 13 Continue with HA configuration from Prime Infrastructure.
Deleting HA Mode MSE from Prime Infrastructure
To delete the Cisco MSE in HA mode from Prime Infrastructure, follow these steps.
Step 1 From Prime Infrastructure, go to the HA configuration of the primary Cisco MSE and click Delete to break the HA pair.
Step 2 After the secondary Cisco MSE is deleted from Prime Infrastructure, delete the primary Cisco MSE from Prime Infrastructure.
Cisco MSE High Availability Issue When Using Cisco WLC 22.214.171.124
When Cisco MSE is synchronized with a Cisco WLC using the Cisco Prime Infrastructure interface, the appropriate security authentication keys are sent to the Cisco WLC from Cisco Prime Infrastructure. Cisco Prime Infrastructure fetches the security authentication keys from Cisco MSE and then sends them to Cisco WLC. Subsequently, when the Cisco MSE tries to establish an NMSP (Network Mobility Services Protocol) connection with the Cisco WLC, the Cisco WLC validates the connection request against the security authentication keys it has already received from Cisco Prime Infrastructure and accepts the connection. This scenario applies to all versions of Cisco MSE and Cisco WLC.
The security authentication key length was updated in Cisco WLC 126.96.36.199 and later releases to increase security and Cisco MSE and Cisco Prime Infrastructure implementation was also done to handle the longer (SHA2 – Secure Hash Algorithm) keys. In a non-HA (High Availability) setup of Cisco MSE, the communication works correctly regardless of the version of the Cisco MSE and Cisco WLC.
However, in a Cisco MSE High Availability setup, the handling of the SHA2 keys between Cisco MSE and Cisco Prime Infrastructure may not work correctly and this impacts NMSP connection between Cisco MSE and Cisco WLC 188.8.131.52 and later releases. When a Cisco MSE HA pair is setup, Cisco Prime Infrastructure fetches security keys from both primary and secondary Cisco MSE servers and tries to send them to the Cisco WLC. However, the security keys fetched by Cisco Prime Infrastructure from the secondary Cisco MSE are not SHA2 keys and therefore the Cisco WLC does not have the proper security keys for the secondary Cisco MSE. Consequently, after a failover, the secondary Cisco MSE (which is now active) is unable to establish an NMSP connection with the Cisco WLC. Therefore, after a failover, the secondary Cisco MSE is unable to track any clients.
This NMSP issue only impacts the Cisco MSE pair after a failover has occurred.
To ensure that the proper security authentication keys are sent to the Cisco WLC, the network administrator must manually collect the authentication keys from the Cisco MSE using the Cisco MSE command and then add those keys to the Cisco WLC using the controller’s command.
Run the following command on Cisco MSE:
mse > show server-auth-info
Run the following command on Cisco WLC:
Controller> config auth-list add
In general, adding the Cisco MSE authentication keys to the Cisco WLC always ensures that Cisco MSE and Cisco WLC are able to establish NMSP connection.
Operational Notes for Cisco MSE
This section lists the operational notes for the Cisco MSE and contains the following topics:
Resolution to NMSP/SHA2 Keyhash Mismatch Issue
By default, Cisco MSE 8.0 supports SHA-2 keyhash algorithm for peer authentication with Cisco WLC 8.0 during the SSL handshake. Cisco Prime Infrastructure 1.4.2 and 2.1 supports only SHA-1 AP (or Cisco MSE) Authorization template when synchronizing Cisco WLC with the Cisco MSE. This causes keyhash mismatch issue because the Cisco Prime Infrastructure and Cisco MSE use different keyhash algorithm on Cisco WLC 8.0. An option is added to the Advanced Parameters page in the Cisco MSE user interface (UI) to allow the user to force Cisco MSE 8.0 to use SHA-1 keyhash algorithm.
Follow these instructions to configure SHA-1 Cipher:
1. Launch the Cisco MSE admin UI by typing https://mseip/mseui in a web browser.
2. Click Configuration.
3. Choose System > Advanced Parameters from the left menu.
4. Check the Enable Use of SHA-1 Ciphers check box (see Figure 1).
5. Click Save.
Figure 1 Advanced Parameters
6. Unsynchronize Cisco WLC from Cisco MSE, and then resynchronize WLC with Cisco MSE from Cisco Prime Infrastructure.
7. The NMSP status should change to active state.
Note If the FIPS mode (also known as Root Access Control) is enabled on the Cisco MSE, then this option will not be available to the users as FIPS mode requires all operations in SHS-2.
Use a valid DNS sever as CAS and Analytics service to use nslookups.
Rebooting Cisco MSE After Fresh Installation or Upgrade
After a new installation or upgrade of the Cisco MSE software, you must reboot the Cisco MSE using the reboot command.
Mapping Controller and Associated Cisco MSE Must be Mapped to the NTP and Cisco Prime Infrastructure Server
Communication between the Cisco MSE, the Cisco Prime Infrastructure, and the Cisco WLC are in Coordinated Universal Time (UTC). Configuring the Network Time Protocol (NTP) on each system provides devices with the UTC time. An NTP server is required to automatically synchronize time between the Cisco WLC, Cisco Prime Infrastructure, and the Cisco MSE.
The Cisco MSE and its associated controllers must be mapped to the same NTP server and the same Cisco Prime Infrastructure server.
Local time zones can be configured on a Cisco MSE to assist the network operations center personnel in locate events within logs.
Note You can configure NTP server settings while running the automatic installation script. See the Cisco Mobility Services Engine Getting Started Guide Started Guide for details on the automatic installation script at http://www.cisco.com/en/US/products/ps9742/prod_installation_guides_list.html
Default Root Password
You must change the default root password of the Cisco MSE while running the automatic installation script to ensure optimum network security.
You can also change the password using the Linux passwd command.
Note During the initial login, even if you choose Skip (S), you will be prompted to enter the password. This is because it is mandatory to change the root password at the initial login.
Configuring the Cisco Prime Infrastructure Communication Username and Password Using Cisco MSE setup.sh
You can configure the Cisco Prime Infrastructure communication password using the Cisco MSE setup.sh script file.
The scenarios which you might encounter while configuring the Cisco Prime Infrastructure password are as follows:
- By default, the username used by Cisco Prime Infrastructure to communicate with Cisco MSE is “admin”.
- The username/password used by Cisco Prime Infrastructure to communicate with Cisco MSE can be updated from the Prime user interface only. The setup.sh script only allows changes to the Cisco Prime Infrastructure communication password associated with the username “admin”. If you change the username that is used by Cisco Prime Infrastructure to a username other than “admin” then the password changes made via setup.sh are not effective.
- If you configure a new Cisco Prime Infrastructure password, the password provided is applicable for the Cisco Prime Infrastructure username: admin.
Note The Cisco Prime Infrastructure communication users are API users, and they do not have corresponding operating system users on the Cisco MSE appliance.
Configuration Changes for Greater Location Accuracy
In some RF environments, where location accuracy is around 60 to 70 percentage or where incorrect client or tag floor location map placements occur, you might have to modify the moment RSSI thresholds in the Context Aware Service > Advanced > Location Parameters page on the Cisco Prime Infrastructure.
The following RSSI parameters might require modification:
Contact Cisco TAC for assistance in modifying these parameters.
Wireless Security Module with Cisco Aironet 3600 and 3700 Series Access Points
If you are attempting to deploy Wireless Security Module (WSM) with Cisco Aironet 3600 and 3700 Series APs, then APs should be placed in monitor mode with both submode wIPS and advanced wIPS engine enabled on the Cisco Prime Infrastructure.
AeroScout Engine Module Changes
Starting Release 7.5, the AeroScout engine module is removed from both the Cisco CMX setup and location code. During installation, if you are upgrading from Release 7.2 and later to Release 7.5, then you will be prompted to remove the AeroScout engine. If you agree to remove, the AeroScout engine is removed and by default, the Cisco Tag Engine is started as part of Cisco CMX. If you do not agree to remove the AeroScout engine, the installation will exit.
Ports to be Opened for High Availability Between Cisco MSEs
The following is the list of ports to be opened for High Availability between Cisco MSEs:
- tcp 22
- tcp 80
- tcp 443
- tcp 1411
- tcp 1521
- tcp 1522
- tcp 1523
- tcp 1524
- tcp 1525
- tcp 1621
- tcp 1622
- tcp 1623
- tcp 1624
- tcp 1625
- tcp 8001
- tcp 8080
- tcp 8081
- tcp 9006
- tcp 15080
- tcp 59000
- tcp 61617
- udp 12091
Synchronizing Floor Maps in Location Service
While synchronizing floor maps in location service, we recommend that you synchronize floor maps in batches of 1000 APs at a time.
Operational Notes for Context-Aware Service
This section lists the operational notes for a Cisco MSE and contains the following topics:
Synchronization Required When Upgrading to Release 184.108.40.206 or Importing CAD Floor Images
When upgrading to Release 220.127.116.11 from Release 7.x, you must synchronize after the software upgrade and when CAD-generated floor images are imported into the Cisco Prime Infrastructure.
Floor Change or Minimum Distance for Location Transitions to Post to History Log
When history logging is enabled for any or all elements (client stations, asset tags, rogue clients, and access points), a location transition for an element is posted only if it changes floors, or the new location of the element is at least 30 feet (10 meters) from its original location.
Note The other conditions for history logging are as follows:
- Clients–Association, authentication, re-association, re-authentication, or disassociation.
- Tags–Tag Emergency button.
- Interferers–Interferer severity change, cluster center change, or merge.
See Services > Mobility Services > Device Name > Context Aware Service > Administration > History Parameters.
Logs can be viewed at Services > Mobility Services > Device Name > Systems > Log.
Non-Cisco Compatible Extensions Tags
The Cisco MSE does not support non-Cisco CX Wi-Fi tags. Additionally, these non-compliant tags are not used in location calculations or shown on the Cisco Prime Infrastructure maps.
Cisco Compatible Extensions Version
Only Cisco CX Version 1 or later tags can be used in location calculations and mapped in the Cisco Prime Infrastructure.
In the Monitor > Clients page (when Location Debug field is enabled), you can view information on the last heard access point and its corresponding RSSI reading.
Calibration Models and Data
Calibration models always apply to wireless clients, interferers, rogue APs, and rogue clients.
See Chapter 7, “Context-Aware Planning and Verification” in the Cisco Connected Mobile Experiences Configuration Guide, Release 8.0 for more information about client calibration.
Advanced Location Parameters
Settings for advanced location parameters related to RSSI, chokepoint usage, location smoothing, and assignment of outside walls on floors, are not applicable to tags.
See the “Editing Advanced Location Parameters” section in Chapter 7 of the Cisco Connected Mobile Experiences Configuration Guide, Release 8.0.
See Services > Mobility Services > Device Name > Context Aware Service > Advanced > Location Parameters.
Location History Time Stamps
The Cisco Prime Infrastructure time stamp is based on the browser location and not on the Cisco MSE settings. Changing the time zone on the Cisco Prime Infrastructure or on the Cisco MSE does not change the time stamp for the location history.
Tablets and Smartphones with Limited Probe Requests
Many tablets, smartphones, and other Wi-Fi devices with power save mode do not continuously send out probe requests after an initial association to the CUWN. Therefore, calculating the location accuracy of such devices using RSSI readings is not always optimal.
Repeat Use of FloorIDs
In the relevant CAS API, the use of the parameter FLOORID is not guaranteed to return the same value on consecutive calls. It may get changed by such activities as resynchronizing the Cisco MSE. Instead, the parameter FLOORAESUID should be used. The API call getStationHistoryListByArgs can use both parameters in Cisco MSE Release 8.0.
Operational Notes for wIPS
wIPS profile cannot be pushed to Cisco Wireless Controller (WLC) 7.5 or earlier using the Cisco Prime Infrastructure 1.4.x or 2.x with Cisco MSE 7.6.
Operational Notes for Cisco CMX Analytics
While using the newer version of Firefox browser to connect to the Cisco MSE user interface or Cisco CMX Analytics user interface, an error message appears saying “Peer’s certificate has an invalid signature”. For more information on how to fix this, see the https://support.mozilla.org/en-US/questions/776144.
To fix this, follow these steps:
1. Open Firefox browser.
2. Enter about:config in the address bar.
3. Enter browser.xul in Filter field.
4. Verify if browser.xul.error_pages.expert_bad_cert property exists with a value of false.
5. Right-click browser.xul.error_pages.expert_bad_cert and select Toggle. The value will change to true.
6. Exit from Firefox.
7. Launch Firefox again and try the Cisco CMX Analytics user interface. You will be asked to add the exception.
The Cisco CMX Analytics in Release 8.0 the provides ability to view the analytic results in both 2D (Open Street Maps) and 3D Web Graphics Library (WebGL) environments. This provides improved understanding of results on multiple floor paths or when dwell times are calculated throughout a multistorey building. The 3D environment presents the same information as the 2D environment.
WebGL is an advanced feature that provides graphic capabilities. All browsers do not support WebGL on a particular hardware. Verify your browser compatibility in the Get WebGL website. If your browser supports WebGL, then you must see a spinning cube.
If your browser does not support WebGL, perform the following actions:
- Update your latest drivers for video card.
- For Google Chrome, follow the instructions given for WebGL and 3D Graphics in the Google Chrome support website.
- For Firefox, follow these steps to enable WebGL:
1. Download the latest build of Firefox browser and launch Firefox on your computer.
2. In the browser address bar, enter about:config.
3. In the Search text field, enter webgl to filter the settings.
4. Double-click webgl.enabled_for_all_sites.
5. Set webgl.enabled_for_all_sites=true.
- For Safari, follow these steps to enable WebGL:
1. Choose Safari > Preferences.
2. Click the Advanced tab.
3. Check the Show Develop menu in menu bar check box.
4. Choose Enable WebGL from the Develop menu.
Note If your system does not support 3D, then the analytic results are displayed only in 2D Open Street Maps view.
Sometimes, the Cisco CMX Analytics service does not start up because of a stray JBoss process that runs as a root user. If Analytics engine does not start, and if you notice a stray JBoss process with root permissions running, perform the following actions:
1. Stop Cisco CMX Analytics service from the Cisco Prime Infrastructure.
2. Kill the Jboss process.
3. Run the chown -R nobody:nobody /opt/mse/analytics command.
4. Start Cisco CMX Analytics service from the Cisco Prime Infrastructure.
Operational Notes for Facebook Wi-Fi
When you try to pair a location with the Facebook page, it may fail with no notification in Connect and Engage user interface. One of the reasons could be due to Facebook site outage. You can check Facebook API health at the following URL
Operational Notes for Cisco CMX Connect and Engage
While upgrading the Cisco Prime Infrastructure server, the map IDs and the information also get updated. This results in new identifiers for maps. The new identifiers are not automatically synchronized with the Cisco CMX Connect and Engage. This causes the location updates to use the new identifiers, but the Cisco CMX Connect and Engage will not be aware of the new identifiers and cause the location updates to get ignored. To resolve this issue, you must update maps in the Cisco CMX Connect and Engage user interface. To update maps, log in to the Cisco CMX Connect and Engage user interface and choose Maps from the left sidebar menu and click Update Maps from Cisco Prime Infrastructure.
Operational Notes for Mobile SDK
Two different venues with the same Cisco MSEs receiving location updates result in the device location bouncing from one venue to another venue. The Mobile Application Server (MAS) receives updates and changes the location to the most recent update received. The client location then changes from the most recent location update, which can be from either venue.
Enabling Root Access Control in HA Mode
To enable Root Access Control (RAC) in HA mode, you need to enable RAC on both the primary and secondary Cisco MSEs. The RAC configuration is not synchronized across the primary and secondary servers. Therefore, you should enable it on both servers. This will enable the RAC configuration to work on the active server in case of a failover or failback.
Resynchronizing WLC to MSE After an Upgrade
After upgrading Cisco Prime Infrastructure or Cisco MSE, in some cases, the NMSP sync between the controllers and MSE may not work properly. Without performing the unsync and resync of the controllers to MSE, you may not able to push the wIPS profiles to WLC. We recommend that after you upgrade Cisco Prime Infrastructure or Cisco MSE, perform an unsync operation and then resync all the controllers with MSE.
Troubleshooting Errors While Installing Device Certificate on Cisco MSE
If you encounter the “Import Server Certificate failed.: Invalid input file" error while installing device certificate on Cisco MSE, perform the following steps:
Step 1 Combine all certificates in CA chain into single file by concatenating them (for example, ca-chain.pem).
Step 2 Combine the signed server certificate and server private key into single file by concatenating them (for example, server-cert-key.pem).
Step 3 Import the ca-chain.pem as the CA certificate.
Step 4 Import server-cert-key.pem as server certificate.