Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top:

Change

See

Date

Added the below new topics,

  • To enable Orchestration Parallel Patch/Rollback options

  • To initiate deployment cache update

  • To check status of Orchestration Deployment Cache

  • To configure Orchestration Scheduled Jobs

April 2026

Added new topics to generate Indentity Token

CCE Orchestration > Orchestration in CCE Deployment > Deployment Tasks > Generate Artifactory Authentication Credentials > Generate the Artifactory Identity Token > Configure Identity Token Auto Rotation

March 2026

Replaced API Key with Artifactory Authentication Credentials

CCE Orchestration > Orchestration in CCE Deployment > Deployment Tasks > CLI to Configure Artifactory URL and Artifactory Authentication Credentials

March 2026

Added CLI Commands

CLI Commands > Cloud Connect CLI Commands > CLI Commands for Cache Service

 November 2025

Replaced CUSP with CCCSP.

Throughout the document

 November 2025

Maintenance Mode supports Router and Rogger through Orchestration.

CCE Orchestration > Orchestration in CCE Deployment > Administration Tasks > Install Patch to Specific Node or Group of Nodes

CCE Orchestration > Orchestration in CCE Deployment > Administration Tasks > Roll Back Patch from Specific Node or Group of Nodes

CCE Orchestration > Orchestration in CCE Deployment > Administration Tasks > Install Windows Updates to Specific Node or Group of Nodes

CCE Orchestration > Orchestration in CCE Deployment > Administration Tasks > Roll Back Windows Update from Specific Node or Group of Nodes

CCE Orchestration > Orchestration in CCE Deployment > Administration Tasks > Initiate maintenance mode for a specific nodes

August 2025

Initial Release of Document for Release 15.0(1)

April 30, 2025

Upgrade to Visual Studio 2022

Throughout the document

Updated Microsoft Windows Server to 2022

Throughout the document

Updated Microsoft SQL Server to 2022

Throughout the document

Updated the OpenLogic-OpenJDK JRE details and included a note in the Java Requirements topic

Preparation > Java Requirements

Added a note about VRU PG that uses existing maintenance mode from Unified CVP

Common Ground Upgrade > Upgrade Peripheral Gateways

Bring down all Unified CCE services on the servers you are upgrading by invoking maintenance mode

Chapter: Common Ground Upgrade

Throughout this chapter

Chapter: Common Upgrade Task

Throughout this chapter

Added Cisco Reverse Proxy upgrade as Stage 1 in the upgrade flow

Throughout this chapter

Updated the common ground task flow

Common Ground Upgrade > Common Ground Upgrade Task Flow

Section in this table that impacts: Unified CCE Central Controller and Administration & Data server Components

Replaced VXML gateway instances with Cisco VVB

Initial configuration Tasks> Configure Unified CVP Operations Console> Configure SIP Server Group

Initial configuration Tasks> Configure Unified CVP Operations Console> Configure Dialed Number Patterns

Features removed and unsupported in the CCE 15.0(1) release have been removed from this guide

See the Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) for the list of removed/unsupported features at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html

About This Guide

This guide describes how to install the components and software for a new Unified CCE system, or to upgrade an existing Unified CCE system.

Audience

This guide is intended for users who install and upgrade Unified CCE contact centers.

The procedures assume that the system has been thoroughly designed and staged in preparation for the installation or upgrade.

Related Documents

Subject Link

Design considerations and guidelines for deploying a Unified CCE solution, including its various components and subsystems.

Design Guide

System diagrams, staging steps and sample test cases for supported models of Unified CCE.

Staging Guide

Pre-installation requirements and issues to address when you prepare for a Unified CCE installation.

Preinstallation and Planning

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Conventions

This document uses the following conventions:

Table 1. Conventions

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names.

For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.