Preface

Change History

This table lists changes made to this guide. The most recent changes appear at the top.

Change

See

Date

Maintenance Mode supports Router and rogger through Orchestration.

Graceful Shutdown > Orchestration Framework and Maintenance Mode

August 2025

Initial Release of Document for Release 15.0(1)

Added a new topic related AW VM graceful shutdown.

Graceful Shutdown > Unified CCE Router Graceful Shutdown

March 2025
Features removed and unsupported in the CCE 15.0(1) release have been removed from this guide. See the Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) for the list of removed/unsupported features at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html

January 2025

Product Version Reporting

Smart Licensing > Product Version Reporting to Cisco SSM

December 2024

Extended Agent Events

Smart Licensing > System Setting for Unified CCE Deployment

November 2024

Added a Note about VOS CLIs to manage ciphers.

Web Based CCE Administration > Cloud Connect Administration

September 2024

Session Inactivity Timer

Administrative Tasks with Cisco Unified Cisco Contact Enterprise > System Settings for Unified CCE Deployment

Smart Transport: Transport mode for Smart Licensing

Smart Licensing > Configure Transport Settings for Smart Licensing

July 2024

About This Guide

Unified CCE Administration is a set of web-based tools for creating, configuring, and maintaining objects, such as agents, teams, skill groups, and call types, that are used to operate contact centers. This guide explains how to interpret reporting data that is stored in, and retrieved from, the Cisco Unified Contact Center Enterprise (Unified CCE) Unified Contact Center Enterprise database. This guide also helps you understand the importance of planning, configuration, and scripting for accurate reporting data.

Audience

This guide is written for anyone who uses Cisco Unified Intelligence Center (Unified Intelligence Center) to generate reports using the stock Cisco reporting templates. Stock templates are Cisco templates that are installed with the reporting application, that are populated from the Unified CCE database, and that are qualified by Cisco Systems, Inc.

Contact center supervisors and administrators who are responsible for configuring and scripting Unified CCE will also find this guide useful.

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