Overview
Unified Messaging feature provides a single storage for different types of messages, such as voicemails and emails that are accessible from a variety of devices. For example, user can access voicemail either from the email inbox using computer speakers or directly from the phone interface.
The following are the supported mail servers with which you can integrate Unity Connection to enable Unified Messaging:
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Microsoft Exchange servers
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Microsoft Office 365
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Gmail Server
Integrating Unity Connection with Exchange/Office 365 servers provides the following functionalities:
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Synchronization of voicemails between Unity Connection and mailboxes
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Transcription of Unity Connection voicemails.
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Text-to-speech (TTS) access to email.
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Calendar access that allows users to do meeting-related tasks by phone, such as, hear a list of upcoming meetings and accept or decline meeting invitations.
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Contacts access that allows users to import contacts from mail server and use the contact information in personal call transfer rules and when placing outgoing calls using voice commands.
Unified Messaging with Google Workspace
Unity Connection 15 and later provides a new way to users for accessing the voice messages on their Gmail account. For this, you need to configure unified messaging with Google Worspace to synchronize the voice messages between Unity Connection and Gmail server.
Integrating Unity Connection with Gmail server provides the following functionalities:
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Synchronization of voicemails between Unity Connection and mailboxes
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Transcription of Unity Connection voicemails.