Overview
You can configure calendar and contact integration on Unity Connection with Exchange or Office 365 servers. For more information on calendar and contact integration, see the Calendar and Contact Integration, page 1-11 section.
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Configuring Calendar and Contact Integration
You can configure calendar and contact integration on Unity Connection with Exchange or Office 365 servers. For more information on calendar and contact integration, see the Calendar and Contact Integration, page 1-11 section.
Review the system requirements to ensure that all the requirements for Exchange 2019, Exchange 2016 and Office 365 are met. For more information see the sections “Requirements for Accessing Calendar Information for Meetings” and “Requirements for Accessing Exchange Contact Information” of System Requirements for Cisco Unity Connection, Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/requirements/b_15cucsysreqs.html.
Configure the Exchange server with which Unity Connection is integrated for calendar and contact integration. See the following sections:
Configure Unity Connection for calendar and contact integration. See the Configuring Unity Connection for Calendar and Contact Integration.
(When enabling Personal Call Transfer Rules only) Verify that the users or templates are assigned to a class of service that enables them to use the personal call transfer rules feature.
Configure the Unity Connection users for calendar and contact integration. See the Configuring Unity Connection Users for Calendar and Contact Integration.
Test the calendar integration. See the Testing Calendar Integration with Exchange or Office 365 Servers.
Do the following tasks to configure Exchange 2019, Exchange 2016 for the calendar and contact integration:
Confirm that Client Access role has been enabled on Exchange 2019 and Exchange 2016 server.
Do the Configuring Exchange 2019, Exchange 2016, for Calendar and Contact Integration, page 4-2.
(Optional) If you are using SSL for secure access to the Exchange server, follow the steps mentioned in the section Configuring Secure Access to Exchange 2019, Exchange 2016.
Note |
If you have already configured secure IMAP with SSL on Exchange server and enabled the certificate for both IMAP and IIS, then follow the section “Configuring Exchange 2019,Exchange 2016 for Calendar and Contact Integration” procedure on page 4-2. |
Step 1 |
On the Exchange server, open the Internet Services (IIS) Manager application. |
Step 2 |
Go to Internet Information Services > <Exchange server name> > Web Sites > Default Web Site. |
Step 3 |
Right-click Exchange and select Properties. |
Step 4 |
In the Exchange Properties dialog box, select the Virtual Directory tab. |
Step 5 |
From the Content For This Resource Should Come From menu, select A Directory Located On This Computer . |
Step 6 |
Confirm the Local Path is set to \\.\BackOfficeStorage\<your-domain.com>\MBX. |
Step 7 |
Select the Read check box. |
Step 8 |
Select the Directory Security tab. |
Step 9 |
From the Authentication and Access Control menu, select Edit. |
Step 10 |
In the Authenticated Access section of the Authentication Methods dialog box, check the check boxes for one or more of the following options:
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Step 11 |
Select OK. |
Step 12 |
In the Exchange Properties dialog box, select OK. |
Step 13 |
Go to . |
Step 14 |
In the right-hand pane, select WebDav and confirm that the status is “Allowed.” If the status is not “Allowed”, click Allow. |
Step 15 |
On the Exchange server, open the Exchange Management Console. |
Step 16 |
Go to Server Configuration > Mailbox. |
Step 17 |
Do the following for each mailbox that you want to configure for the calendar and contact integration:
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Step 18 |
Click OK. |
Step 19 |
Open the Exchange Management Shell. |
Step 20 |
In the Exchange Management Shell, enter the following command: iisbreset /noforce |
Step 21 |
Press Enter. |
Step 1 |
On the Exchange Server, open the Exchange Management Shell application. |
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Step 2 |
Enter the following command, where <Exchange server> is the IP address or fully qualified domain name of the Exchange server and <friendly name> is the friendly name that you selected for the Exchange server:
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Step 3 |
Press Enter. A Certificate Signing Request (CSR) file with the name Csr.txt is created in the root directory. |
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Step 4 |
Send the CSR file to a Certification Authority (CA), which generates and sends back a new certificate.
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Step 5 |
Save the new certificate in a location that is accessible to the Exchange server on which you want to import the certificate. |
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Step 6 |
On the Exchange Server, open the Exchange Management Shell application. |
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Step 7 |
Enter the following command, where <path> is the full path of the new certificate that you received from the CA: import-exchangecertificate -path <path> |
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Step 8 |
Press Enter. |
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Step 9 |
Enter the following command: dir cert:\localmachine\my | fl |
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Step 10 |
Press Enter. |
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Step 11 |
Highlight the “thumbprint” property and press Ctrl-C to copy it to the clipboard. |
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Step 12 |
If Unity Connection is configured to use IMAP to access both email and calendar data from Exchange server, enter the following command, where <thumbprint> is the “thumbprint” that you copied in Step 11: enable-exchangecertificate -thumbprint <thumbprint> -services "IIS,IMAP" If Unity Connection is not configured to use IMAP but configured to use calendar data from Exchange server, enter the following command, where <thumbprint> is the “thumbprint” that you copied in Step 11: enable-exchangecertificate -thumbprint <thumbprint> -services "IIS" |
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Step 13 |
Press Enter. |
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Step 14 |
If you want data transmitted as clear text, skip the remaining steps in this procedure and continue with the “Configuring Unity Connection for Calendar and Contact Integration” section on page 4-4. Otherwise, open the IIS Manager application. |
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Step 15 |
Go to . |
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Step 16 |
Right-click Default Web Site and select Properties. |
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Step 17 |
In the Properties dialog box, select the Directory Security tab. |
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Step 18 |
From the Secure Communications menu, select Edit. |
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Step 19 |
Check the Require Secure Channel check box. |
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Step 20 |
Select OK. |
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Step 21 |
In the Properties dialog box, select OK. |
Step 1 |
In Cisco Unity Connection Administration, expand Unified Messaging and select Unified Messaging Services. You can modify an existing unified messaging service or create a new service using Add New. |
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Step 2 |
On the New Unified Messaging Service page, in the Type list, select Exchange/BPOS-D and check the Enabled check box to enable the unified messaging service. |
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Step 3 |
Enter the details of the required fields and select Save. (For information on each field, see Help> This Page).
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Step 4 |
Select Test and a message appears indicating whether the configuration has been successfully verified. If the verification fails, follow the above configuration steps to ensure that they have been properly implemented. |
After configuring the Unity Connection server for calendar and contact integration, you can configure the applicable users.
Note |
There must be a user account in Active Directory for each Unity Connection user configured for unified messaging. Also, there must be a corresponding mailbox for each user account in Exchange 2019, Exchange 2016 that communicates with the Unity Connection server. |
Step 1 |
In Cisco Unity Connection Administration, expand Users and select Users. Select an applicable user. |
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Step 2 |
On the Edit User Basics page, in the Edit menu, select Unified Messaging Accounts. |
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Step 3 |
On the Unified Messaging Accounts page, select Add New.
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Step 4 |
On the New Unified Messaging Accounts page, select the following details:
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Step 5 |
In the Service Capabilities menu, check the Access Exchange Calendar and Contacts check box and select Save. |
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Step 6 |
Check the calendar and contact configuration for the user, selecting Test. The Task Execution Results window appears with the test results. If any part of the test fails, verify the configuration for Exchange 2019, Exchange 2016, Active Directory, Unity Connection, and the user. |
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Step 7 |
Step 1 |
Sign in to Outlook. |
Step 2 |
On the Go menu, select Calendar. |
Step 3 |
On the File menu, select . |
Step 4 |
Enter values in the required fields to schedule a new meeting for the current time, and invite a user who has an account on Unity Connection. Select Send. |
Step 5 |
Sign in to the Unity Connection mailbox of the user that you invited to the Outlook meeting:
Unity Connection reads the information about the Exchange 2019, 2016 meetings. |