Configuring Calendar and Contact Integration

Configuring Calendar and Contact Integration

Overview

You can configure calendar and contact integration on Unity Connection with Exchange or Office 365 servers. For more information on calendar and contact integration, see the Calendar and Contact Integration, page 1-11 section.

Configuring Calendar and Contact Integration with Exchange or Office 365 Servers

  1. Review the system requirements to ensure that all the requirements for Exchange 2019, Exchange 2016 and Office 365 are met. For more information see the sections “Requirements for Accessing Calendar Information for Meetings” and “Requirements for Accessing Exchange Contact Information” of System Requirements for Cisco Unity Connection, Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/requirements/b_15cucsysreqs.html.

  2. Configure the Exchange server with which Unity Connection is integrated for calendar and contact integration. See the following sections:

  3. Configure Unity Connection for calendar and contact integration. See the Configuring Unity Connection for Calendar and Contact Integration.

  4. (When enabling Personal Call Transfer Rules only) Verify that the users or templates are assigned to a class of service that enables them to use the personal call transfer rules feature.

  5. Configure the Unity Connection users for calendar and contact integration. See the Configuring Unity Connection Users for Calendar and Contact Integration.

  6. Test the calendar integration. See the Testing Calendar Integration with Exchange or Office 365 Servers.

Configuring Office 365, Exchange 2019, Exchange 2016 for Calendar and Contact Integration

Do the following tasks to configure Exchange 2019, Exchange 2016 for the calendar and contact integration:

  1. Confirm that Client Access role has been enabled on Exchange 2019 and Exchange 2016 server.

  2. Do the Configuring Exchange 2019, Exchange 2016, for Calendar and Contact Integration, page 4-2.

  3. (Optional) If you are using SSL for secure access to the Exchange server, follow the steps mentioned in the section Configuring Secure Access to Exchange 2019, Exchange 2016.


    Note

    If you have already configured secure IMAP with SSL on Exchange server and enabled the certificate for both IMAP and IIS, then follow the section “Configuring Exchange 2019,Exchange 2016 for Calendar and Contact Integration” procedure on page 4-2.

Configuring Exchange 2019, Exchange 2016 for Calendar and Contact Integration

Procedure

Step 1

On the Exchange server, open the Internet Services (IIS) Manager application.

Step 2

Go to Internet Information Services >  <Exchange server name> > Web Sites >  Default Web Site.

Step 3

Right-click Exchange and select Properties.

Step 4

In the Exchange Properties dialog box, select the Virtual Directory tab.

Step 5

From the Content For This Resource Should Come From menu, select A Directory Located On This Computer .

Step 6

Confirm the Local Path is set to \\.\BackOfficeStorage\<your-domain.com>\MBX.

Step 7

Select the Read check box.

Step 8

Select the Directory Security tab.

Step 9

From the Authentication and Access Control menu, select Edit.

Step 10

In the Authenticated Access section of the Authentication Methods dialog box, check the check boxes for one or more of the following options:

  • Integrated Windows authentication (sometimes referred to as NTLM)

  • Basic Authentication

  • Digest Authentication for Windows Domain Servers

Step 11

Select OK.

Step 12

In the Exchange Properties dialog box, select OK.

Step 13

Go to Internet Information Services  > <server name > > Web Service Extensions .

Step 14

In the right-hand pane, select WebDav and confirm that the status is “Allowed.” If the status is not “Allowed”, click Allow.

Step 15

On the Exchange server, open the Exchange Management Console.

Step 16

Go to Server Configuration > Mailbox.

Step 17

Do the following for each mailbox that you want to configure for the calendar and contact integration:

  1. In the upper middle pane, select the mailbox name.

  2. In the lower middle pane, select the WebDav tab.

  3. Right-click Exchange (Default Web Site) and select Properties.

  4. In the Exchange (Default Web Site) Properties dialog box, select the Authentication tab.

  5. Select Use One or More Standard Authentication Methods and select the same authentication method(s) that you configured in Step 10.

Step 18

Click OK.

Step 19

Open the Exchange Management Shell.

Step 20

In the Exchange Management Shell, enter the following command:

iisbreset /noforce

Step 21

Press Enter.

Configuring Secure Access to Exchange Server

Procedure

Step 1

On the Exchange Server, open the Exchange Management Shell application.

Step 2

Enter the following command, where <Exchange server> is the IP address or fully qualified domain name of the Exchange server and <friendly name> is the friendly name that you selected for the Exchange server:

  • new-exchangecertificate -generaterequest -domainname <Exchange server> -friendlyname <friendly name>-path c:\csr.txt

    Caution

     
    The domain name for the Exchange server must be the IP address or the fully qualified domain name (recommended) so that the Unity Connection server can successfully ping the Exchange server. Otherwise, the calendar and contact integration may not function correctly.

Step 3

Press Enter.

A Certificate Signing Request (CSR) file with the name Csr.txt is created in the root directory.

Step 4

Send the CSR file to a Certification Authority (CA), which generates and sends back a new certificate.

Note

 
You must have a copy of the CA public root certificate or public root certificate chain. This certificate is needed for configuring Unity Connection to trust the Exchange server.

Step 5

Save the new certificate in a location that is accessible to the Exchange server on which you want to import the certificate.

Step 6

On the Exchange Server, open the Exchange Management Shell application.

Step 7

Enter the following command, where <path> is the full path of the new certificate that you received from the CA:

import-exchangecertificate -path <path>

Step 8

Press Enter.

Step 9

Enter the following command:

dir cert:\localmachine\my | fl

Step 10

Press Enter.

Step 11

Highlight the “thumbprint” property and press Ctrl-C to copy it to the clipboard.

Step 12

If Unity Connection is configured to use IMAP to access both email and calendar data from Exchange server, enter the following command, where <thumbprint> is the “thumbprint” that you copied in Step 11:

enable-exchangecertificate -thumbprint <thumbprint> -services "IIS,IMAP"

If Unity Connection is not configured to use IMAP but configured to use calendar data from Exchange server, enter the following command, where <thumbprint> is the “thumbprint” that you copied in Step 11:

enable-exchangecertificate -thumbprint <thumbprint> -services "IIS"

Step 13

Press Enter.

Step 14

If you want data transmitted as clear text, skip the remaining steps in this procedure and continue with the “Configuring Unity Connection for Calendar and Contact Integration” section on page 4-4. Otherwise, open the IIS Manager application.

Step 15

Go to IIS  > <server name >   > Web Sites  > Default Web Site.

Step 16

Right-click Default Web Site and select Properties.

Step 17

In the Properties dialog box, select the Directory Security tab.

Step 18

From the Secure Communications menu, select Edit.

Step 19

Check the Require Secure Channel check box.

Step 20

Select OK.

Step 21

In the Properties dialog box, select OK.

Configuring Unity Connection for Calendar and Contact Integration

Procedure

Step 1

In Cisco Unity Connection Administration, expand Unified Messaging and select Unified Messaging Services. You can modify an existing unified messaging service or create a new service using Add New.

Step 2

On the New Unified Messaging Service page, in the Type list, select Exchange/BPOS-D and check the Enabled check box to enable the unified messaging service.

Step 3

Enter the details of the required fields and select Save. (For information on each field, see Help> This Page).

Note

 
Make sure to check the Access Exchange Calendars and Contacts check box under Service Capabilities menu.

Step 4

Select Test and a message appears indicating whether the configuration has been successfully verified. If the verification fails, follow the above configuration steps to ensure that they have been properly implemented.

Configuring Unity Connection Users for Calendar and Contact Integration

After configuring the Unity Connection server for calendar and contact integration, you can configure the applicable users.


Note
There must be a user account in Active Directory for each Unity Connection user configured for unified messaging. Also, there must be a corresponding mailbox for each user account in Exchange 2019, Exchange 2016 that communicates with the Unity Connection server.

Procedure

Step 1

In Cisco Unity Connection Administration, expand Users and select Users. Select an applicable user.

Step 2

On the Edit User Basics page, in the Edit menu, select Unified Messaging Accounts.

Step 3

On the Unified Messaging Accounts page, select Add New.

Note

 
Make sure that a unified messaging service is configured before creating unified messaging accounts.

Step 4

On the New Unified Messaging Accounts page, select the following details:

Step 5

In the Service Capabilities menu, check the Access Exchange Calendar and Contacts check box and select Save.

Step 6

Check the calendar and contact configuration for the user, selecting Test. The Task Execution Results window appears with the test results. If any part of the test fails, verify the configuration for Exchange 2019, Exchange 2016, Active Directory, Unity Connection, and the user.

Step 7

Repeat Step 2 through Step 6 for all remaining users.

Testing Calendar Integration with Exchange or Office 365 Servers

Procedure

Step 1

Sign in to Outlook.

Step 2

On the Go menu, select Calendar.

Step 3

On the File menu, select New  > Meeting Request.

Step 4

Enter values in the required fields to schedule a new meeting for the current time, and invite a user who has an account on Unity Connection. Select Send.

Step 5

Sign in to the Unity Connection mailbox of the user that you invited to the Outlook meeting:

  • If the user account is configured for speech access, say Play Meetings.

  • If the user account is not configured for speech access, press 6, and then follow the prompts to list meetings.

Unity Connection reads the information about the Exchange 2019, 2016 meetings.