Provides a comparison of tasks and the parties responsible for cloud management, including Cisco SD-WAN Cloud, Cloud-Pro, and Cloud-MSP services. Any functions not listed here are not monitored by Cisco. In this table, "CloudOps" refers to the Cisco SD-WAN CloudOps team.
|
Task |
Cisco SD-WAN Cloud |
Cisco SD-WAN Cloud-Pro |
Cisco SD-WAN Cloud-MSP |
Comments |
|---|---|---|---|---|
|
Provision fabrics |
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|
Provision fabrics from Cisco Catalyst SD-WAN Portal |
Customer |
Customer |
CloudOps |
– |
|
Monitor and troubleshoot cloud control components infrastructure |
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|
Monitor CPU and data disk utilization |
CloudOps |
– |
||
|
Troubleshoot loss of connectivity to network interfaces |
CloudOps |
– |
||
|
Troubleshoot failure to reach instances |
CloudOps |
– |
||
|
Monitor Cisco Catalyst SD-WAN services |
||||
|
Provide expiration notification of control component SSL certificates |
CloudOps |
– |
||
|
Monitor availability of the Cisco SD-WAN Manager web server |
CloudOps |
– |
||
|
Troubleshoot loss of control connection to the control components |
CloudOps |
– |
||
|
Manage capacity of Cisco Catalyst SD-WAN control components |
CloudOps |
CloudOps monitors and upgrades the instance capacity as defined in the Catalyst SD-WAN Recommended Computing Resources Matrix, according to the number of devices on the fabric. Cluster expansion may occur. |
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|
Disaster Recovery |
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|
Capture periodic volume snapshots |
CloudOps |
In multitenancy, volume snapshots apply to the entire multitenant Cisco SD-WAN Manager cluster, not to individual tenants. |
||
|
Capture periodic configuration backups |
CloudOps |
In multitenancy, configuration backups apply to the entire multitenant Cisco SD-WAN Manager cluster, not to individual tenants. |
||
|
Capture on-demand snapshots |
– |
Customer |
Customer |
– |
|
Restore fabric based on volume or configuration |
CloudOps |
– |
||
|
Upgrade software |
||||
|
Upgrade control component software |
CloudOps |
CloudOps * |
CloudOps * |
* We perform upgrades only to recommended releases. |
|
Upgrade edge device or node software |
Customer |
– |
||
|
Upload and manage edge images in Cisco SD-WAN Manager Software Repository |
CloudOps |
Customer |
Customer |
– |
|
Other tasks |
||||
|
Onboard Cisco SD-WAN Analytics |
Not applicable * |
Customer |
Customer |
* Cisco SD-WAN Analytics is onboarded by default for all Cisco Catalyst SD-WAN deployments. |
|
Assist with on-premises to cloud migration |
CloudOps |
For more details on the on-premises to cloud migration, refer to . |
||
|
Configure custom subnets and TACACS |
– |
Customer |
Customer |
Set up custom subnets and TACACS during Day-0 provisioning. For Day-N, you can open a TAC case with CloudOps. TACACS is available for Cisco SD-WAN Cloud-MSP fabrics via MT-Edge. Refer to the Cisco Catalyst SD-WAN Systems and Interfaces Configuration Guide for more information. |
|
Renew control component certificates |
CloudOps |
Customer * |
Customer * |
* CloudOps can help renew certificates when requested. |
|
Create Smart Accounts (SA) or Virtual Accounts (VA) on software.cisco.com and attach Cisco Catalyst SD-WAN subscribed devices to the SA and VA |
Customer |
– |
||
|
Allow external management of SA and VA on PNP Connect |
Customer |
– |
– |
Do not allow external management of SA and VA on PNP Connect before provisioning a fabric in Cisco Catalyst SD-WAN Portal. The provisioning workflow automatically enables the external management. |
|
Accept external management of SA and VA and map tenant VA to your SA and VA |
CloudOps |
– |
– |
– |
|
Define device configuration templates and policies through Cisco SD-WAN Manager |
Customer |
– |
||
|
Manage certificates for web servers |
CloudOps |
Customer * |
Customer ** |
* CloudOps can help renew certificates when requested. ** CloudOps can renew web certificates if the Cisco SD-WAN Cloud-MSP fabric is deployed in the cisco.com domain. |
|
Sync edge serials with credentials |
Not applicable * |
Customer |
Customer |
* Cisco SD-WAN Cloud customers can use their Cisco Connection Online (CCO) login credentials for SSO and syncing edge serials. |
|
Manage the allowed IP access list |
– |
Customer |
Customer |
– |
|
Configure a custom identity provider (IdP) |
– |
Customer |
Customer |
Cisco SD-WAN Cloud fabrics only support CCO as an identity provider. You can use SSO to navigate among Catalyst SD-WAN applications such as Cisco SD-WAN Manager, Cisco SD-WAN Analytics, and Cisco Catalyst SD-WAN Portal. |