Cisco Catalyst SD-WAN CloudOps Guide

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Cisco Catalyst SD-WAN CloudOps Guide

Open a TAC support case for the Cloud Infra team

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Provides instructions on how to effectively open and manage a Technical Assistance Center (TAC) case to ensure timely support and resolution for Cisco SD-WAN operational issues.


Before you begin

Procedure

  1. Log in to the Support Case Manager on the Cisco website.

  2. Select New Case > Products & Services > Open Case.

  3. Enter the appropriate entitlement information. You can use the serial number of a WAN Edge device for entitlement information.

  4. Select Next and enter your case details.

  5. Select Technology > Search and enter the appropriate Tech and Sub Tech keywords:

    • Technology: SDWAN - Cisco-Hosted

    • SubTechnology: SDWAN Cloud Infra

What to do next