Cisco Enterprise Networking Product Analytics
Frequently Asked Questions (FAQ)
Q1. What is Product Analytics?
A1. Cisco IOS XE Product Analytics collects device Systems Information for the purposes of understanding product usage, enabling product improvements and product development, and assisting in product adoption and sales support. Only summarized data of feature usage and statistical counters of configuration are collected. No personal identifiable information, such as MAC/IP addresses, usernames, custom configuration names, or user provided strings, are collected as part of Cisco IOS XE Product Analytics. Cisco processes this data following the General Terms, the Cisco Privacy Statement, and any other applicable agreement with Cisco.
Q2. What IOS XE and platforms are enabled?
A2. Listed Enterprise Networking platforms below.
| Product |
Platform |
IOS XE Release |
| Wireless |
All WLC models (9800-L, 9800-40, 9800-80 & 9800-CL) |
CLI support: 17.9.4, 17.10.1, 17.11.1, 17.12.1, 17.13.1 + Default enabled: 17.9.5, 17.10.1, 17.11.1, 17.12.2, 17.13.1 + |
| Routing |
C8200/C8200L, C8300, C8500/C8500L, C8Kv
G2 Platforms: C8570-G2, C8550-G2, C8475-G2, C8455-G2, C8375-E-G2, C8355-G2, C8351-G2, C8235-E-G2, C8231-E-G2, C8235-G2, C8231-G2, C8130-G2, C8140-G2, C8151-G2, C8161-G2, C8120-VAI-G2, C8120-VAP-G2, C8131-VAI5G-G2, C8131-VAP5G-G2, C8171-G2 |
17.18.1 + |
| Switching |
9300/L/X, C9400/X, C9500, C9500h, C9600, C9500X, C9600X, C9200/C |
17.18.1 + |
| Industrial IoT Switching and Routing |
IE3100, IE3200, IE3300, IE3400, IE3400H, IE3500, IE3500H, IE9300, IR1101, IR8340, IR1800, IR8140H |
17.18.1 + |
Q3. When is Product Analytics enabled?
Q3. Product Analytics is enabled by default after a 7-Day Grace Period.
| Before Upgrading to 17.18.1 |
When Upgrading |
After Upgrade |
| · Cisco Software download site has information to learn more about Product Analytics |
· No change in user workflow and no impact to upgrade experience · Device will boot with no data sent within 7-Day during the grace period window (168 hrs. of continuous uptime and reboot) · Daily syslog notifications for all 7 days · To disable, go to Cisco Smart Software Manager / Smart Account / User Preferences · Syslog notification with grace period indication status · Command to verify the setting status |
· No Action after grace period expires; Product Analytics automatically is enabled. Device will collect report and send to CSSM based on reporting policy · Action within grace period to disable Product Analytics, the data is not collected, and the report is not sent · After the grace period, some reports may be sent based on the reporting policy. Go to Cisco Smart Software Manger (CSSM) to disable |
Q4. How does this help customers?
A4. This data will be used to help Cisco serve customers better. Information would help in decisions such as the software version on which a new platform can be introduced, product lifecycle, product improvement and development, product adoption, faster support, and business decisions.
Q5. What information is collected by Product Analytics?
A5. Product Analytics will only collect System Information and no Personal Identifiable Information (PII) such as MAC/IP addresses, usernames, custom configuration names or user-provided strings, gathered as part of product analytics.
Cisco IOS-XE Product Analytics Description Sheet describes the processing of Systems Information by Product Analytics. All reports collected/sent can be viewed from the device.
The Feature Description Sheet outlines feature enablement data and product usage data as system-level information that is through aggregated data, flags, and categorical breakdown. All data reported back to Cisco is auditable on the device with reporting period and content of the different attributes being reported.
Refer to the links below:
· Definition of Personal Identifiable Information (PII) data
https://www.cisco.com/c/dam/en_us/about/doing_business/trust-center/docs/cisco-personal-identifiable-information.pdf
· Cisco Enterprise Networking Product Analytics Feature Description Sheet (Cisco Trust Portal)
https://trustportal.cisco.com/c/r/ctp/trust-portal.html?search_keyword=product%20analytics#/19893400266872729
Q6. How is the information collected and sent?
A6. Feature usage data are collected on the device and summarized as statistics. A 7-day grace period is
implemented before starting Product Analytics enablement and data collection. Once Product Analytics
is enabled, a report will be created at the end of each day with these anonymized metrics generated and
sent in encrypted format to the Cisco cloud.
A Cisco-signed policy file drives the collection of these statistics and their summarization. This policy
is periodically updated by Cisco.
Q7: How can I check if reports are being sent? How can I inspect the
data in the reports that are being sent?
A7. The following commands on the device show the data and contents being sent.
| Wireless |
· show product-analytics kpi · show product-analytics report · show product-analytics stats Reports available on the device: 9800-80#show product-analytics report summary Product Analytics Engine Reports Report ID Policy Version --------------------------- ---------------- 1688256000 17.11.1 Feature Names (KPIs) in a report: 9800-80#show product-analytics kpi report 1688256000 Product Analytics Engine KPIs Report ID : 1688256000 Computed at : 07/02/2023 00:00:00 KPI Name : rogue KPI Value : [{"rogue_ap_count":0,"rogue_client_count":0}] Report ID : 1688256000 Computed at : 07/02/2023 00:00:00 KPI Name : ha_state KPI Value : [{"ha_state":"DB_RF_ACTIVE","peer_state":"DB_RF_DISABLED","ha_enabled":"false ","leaf_mode":"SSO"}] Cisco PublicReport ID : 1688256000 Computed at : 07/02/2023 00:00:00 KPI Name : site_tag KPI Value : [{"is_local_site":"false","count":1}] Report Transmission Details: 9800-cl#show product-analytics report detail Product Analytics Engine Reports Report ID : 1688853600 Policy Version : 17.12.1 Engine Version : 17.12.1 File Version : 5 Period Start : 07/08/2023 00:00:02 Period End : 07/09/2023 00:00:00 Timezone : 7200 Software Version : 17.12.01.0.1030.1686298637..Dublin Serial Number : XXXXXX Product Identifier : C9800-CL-K9 Vendor Identifier : V02 Policy file signature : HjZxuQOI0r6neiLmsAh4/DDF0s9My4YqB/SxeYL7tUTBZodaX6YzaCEWVsN93XHwpWUkQOqx6o0bV SE++gq4HwuirecqcmUgFekFyX2BVsFZCByePZXGV6LDzn8M2nE0M3U5+BgW9QtkhiAdabXsZI94nG +jeH1bxS7XoAvAlVV6LPy3oBGYQYxag2zGOPMWLPLOfIX9roSs6stobZ2bRMrj825UnepWLyggz44 K6dlc8a/iE/OPcTrmDovotqMnK8q2e4vvzTF0OcNOQP4wV9unA1OrXtiQ5XkSxVJSvJyAQWySKGbg gCPuRyLZ1PNjS5Ga2KOaH3XlrGHImlJ5mw== Channels Sent: Sent, Sent, Sent, Sent Retry: 1, 1, 1, 1 Event History Timestamp #Times Event RC Context ----------------------- -------- ------------------- -- --------------------- ------------------- 07/09/2023 04:49:50.342 1 REPORT_SEND 0 TDL 07/09/2023 04:49:50.342 1 REPORT_SEND 0 TEST 07/09/2023 00:00:00.788 1 SERVICEABILITY_ADD 0 tdl_counters 07/09/2023 00:00:00.788 1 SERVICEABILITY_ADD 0 counters Cisco Public07/09/2023 00:00:00.788 1 KPI_ADD 0 rmi_rp_information 07/09/2023 00:00:00.788 1 KPI_ADD 0 clients_max_capability_protocol 07/09/2023 00:00:00.788 1 KPI_ADD 0 dot11ac_client_bandwidth_usage 07/09/2023 00:00:00.788 1 KPI_ADD 0 clients_concurrent_wireless 07/09/2023 00:00:00.787 1 KPI_ADD 0 smart_license_transport_type 07/09/2023 00:00:00.787 1 KPI_ADD 0 aps_per_wncd |
| Routing |
· show product-analytics kpi summary · show product-analytics kpi detail · show license rum id all | in TELEMETRY · show product-analytics report · show product-analytics stats · Test license smart telemetry show sirius_routing_tb#show product-analytics kpi summary Product Analytics Engine KPIs Time Report ID KPI Name ----------------------------- ----------------------------- ------ 06/16/2025 08:12:48 1750061568 ospf 06/16/2025 08:12:48 1750061568 ips_ids 06/16/2025 08:12:48 1750061568 ospf_v3 06/16/2025 08:12:48 1750061568 bgp_ipv4 06/16/2025 08:12:48 1750061568 dsl_ipoe 06/16/2025 08:12:48 1750061568 dsl_ppoe 06/16/2025 08:12:48 1750061568 lisp_intf 06/16/2025 08:12:48 1750061568 prog_grpc 06/16/2025 08:12:48 1750061568 eigrp_ipv4 06/16/2025 08:12:48 1750061568 bfd_support 06/16/2025 08:12:48 1750061568 dsl_support 06/16/2025 08:12:48 1750061568 lisp_config 06/16/2025 08:12:48 1750061568 qos_enabled 06/16/2025 08:12:48 1750061568 tunnel_lac4 06/16/2025 08:12:48 1750061568 tunnel_lns4 06/16/2025 08:12:48 1750061568 tunnel_vpdn 06/16/2025 08:12:48 1750061568 lisp_l2_intf 06/16/2025 08:12:48 1750061568 prog_netconf 06/16/2025 08:12:48 1750061568 security_aaa … … sirius_routing_tb#show product-analytics kpi detail Product Analytics Engine KPIs Report ID : 1750061568 Computed at : 06/16/2025 08:12:48 KPI Name : ospf KPI Value : [{"enabled":"false"}] Report ID : 1750061568 Computed at : 06/16/2025 08:12:48 KPI Name : ips_ids KPI Value : [{"enabled":"false"}] Report ID : 1750061568 Computed at : 06/16/2025 08:12:48 KPI Name : ospf_v3 KPI Value : [{"enabled":"true"}] Report ID : 1750061568 Computed at : 06/16/2025 08:12:48 KPI Name : bgp_ipv4 KPI Value : [{"enabled":"true"}] ... sirius_routing_tb#show license rum id all | in TELEMETRY 1739497992 DELETED E TELEMETRY 1739498073 DELETED P TELEMETRY sirius_routing_tb# show product-analytics report summary Product Analytics Engine Reports Report ID Policy Version --------------------------- ---------------- 1739497992 17.18.1 |
| Switching |
· show product-analytics kpi · show product-analytics report · show product-analytics stats Switch#show product-analytics kpi ? detail KPI detail report KPIs for a specific report summary KPI summary Switch#show product-analytics report ? detail Report detail summary Report summary Switch#show product-analytics stats |
| Industrial IoT Switching and Routing |
show license tech support Device# show license tech support
Smart Licensing Tech Support info Smart Licensing Status
======================
Smart Licensing is ENABLED
License Conversion:
Automatic Conversion Enabled: True
Last Data Push: <none>
Last File Export: <none>
Export Authorization Key:
Features Authorized:
<none>
Utility:
Status: DISABLED
Smart Licensing Using Policy:
Status: ENABLED
Reporting Mode: STANDARD
Account Information:
Smart Account: SA-IOT-Polaris As of Apr 02 12:41:55 2025 UTC
Virtual Account: IOT-switching
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Smart
URL: https://smartreceiver-stage.cisco.com/licservice/license
Proxy:
Address: <empty>
Port: <empty>
Username: <empty>
Password: <empty>
Server Identity Check: True
VRF: <empty>
IP Mode: IPv4 ONLY
Trust Point: SLA-TrustPoint
Miscellaneous:
Custom Id: <empty>
Policy:
Policy in use: Installed On Mar 26 07:30:43 2025 UTC
Policy name: Test Policy
Reporting ACK required: yes (Customer Policy)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 94 (Customer Policy)
Reporting frequency (days): 100 (Customer Policy)
Report on change (days): 100 (Customer Policy)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 365 (Customer Policy)
Reporting frequency (days): 365 (Customer Policy)
Report on change (days): 365 (Customer Policy)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 94 (Customer Policy)
Reporting frequency (days): 204 (Customer Policy)
Report on change (days): 100 (Customer Policy)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 94 (Customer Policy)
Reporting frequency (days): 100 (Customer Policy)
Report on change (days): 100 (Customer Policy)
Usage Reporting:
Last ACK received: Apr 02 11:43:57 2025 UTC
Next ACK deadline: Jul 11 11:43:57 2025 UTC
Reporting push interval: 30 days State(4) InPolicy(100)
Next ACK push check: <none>
Next report push: May 20 03:52:58 2025 UTC
Last report push: Apr 02 11:39:59 2025 UTC
Last report file write: <none>
Trust Code Installed: Mar 26 07:30:43 2025 UTC
Trust Code Type: CSSM
Attributes:
Active: PID:IE-3200-8P2S,SN:FOC2320V0J9
Valid on Mar 26 07:25:41 2025 UTC
Expired on Apr 24 21:55:41 2033 UTC
Trust Code Type: CSSM
Attributes:
License Usage
=============
Handle: 1
License:
Entitlement Tag: regid.2018-06.com.cisco.IE3200_Network_Advantage,1.0_214a4960-0bbc-4b5a-89f7-f7f19eb27dd3
Description:
Count: 1
Version: 1.0
Status: IN USE(15)
Authorized Count: 0
Out-Of-Compliance Count: 0
Insufficient Count: 0
No license: 0
Subscription Expired: 0
Status time: May 20 03:50:58 2025 UTC
Request Time: May 20 03:50:58 2025 UTC
Export status: NOT RESTRICTED
Feature Name: network-advantage
Feature Description: network-advantage
Enforcement type: NOT ENFORCED
Day-0 Verification: NO
License type: Perpetual
Vendor String:
Soft Enforced: True
Handle: 2
License:
Entitlement Tag: regid.2018-06.com.cisco.IE3200_DNA_Advantage,1.0_f02fb39b-7b2d-4cb7-9229-e9ec46fbf209
Description:
Count: 1
Version: 1.0
Status: IN USE(15)
Authorized Count: 0
Out-Of-Compliance Count: 0
Insufficient Count: 0
No license: 0
Subscription Expired: 0
Status time: May 20 03:50:58 2025 UTC
Request Time: May 20 03:50:58 2025 UTC
Export status: NOT RESTRICTED
Feature Name: dna-advantage
Feature Description: dna-advantage
Enforcement type: NOT ENFORCED
Day-0 Verification: NO
License type: Subscription
Vendor String:
Soft Enforced: True
Product Information
===================
UDI: PID:IE-3200-8P2S,SN:FOC2320V0J9
Agent Version
=============
Smart Agent for Licensing: comp_smart_lic_main/b94c89c82
Upcoming Scheduled Jobs
=======================
Current time: May 23 08:19:32 2025 UTC
Daily: May 24 03:51:00 2025 UTC (19 hours, 31 minutes, 28 seconds remaining)
Init Flag Check: Expired Not Rescheduled
Reservation configuration mismatch between nodes in HA mode: Expired Not Rescheduled
Start Utility Measurements: Expired Not Rescheduled
Send Utility RUM reports: May 24 03:55:38 2025 UTC (19 hours, 36 minutes, 6 seconds remaining)
Save unreported RUM Reports: May 23 08:55:50 2025 UTC (36 minutes, 18 seconds remaining)
Process Utility RUM reports: May 24 03:52:01 2025 UTC (19 hours, 32 minutes, 29 seconds remaining)
Authorization Code Process: Expired Not Rescheduled
Data Synchronization: Expired Not Rescheduled
External Event: May 24 03:52:02 2025 UTC (19 hours, 32 minutes, 30 seconds remaining)
Operational Model: Expired Not Rescheduled
Communication Statistics:
=======================
Communication Level Allowed: DIRECT
Overall State:
Trust Establishment:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Trust Acknowledgement:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Usage Reporting:
Attempts: Total=4, Success=0, Fail=4 Ongoing Failure: Overall=4 Communication=4
Last Response: FAILED TO CONNECT TO SERVER on May 23 03:55:39 2025 UTC
Failure Reason: Unable to resolve server hostname/domain name
Last Success Time: <none>
Last Failure Time: May 23 03:55:39 2025 UTC
Result Polling:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Authorization Request:
Attempts: Total=1, Success=1, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response: NO DATA TO PROCESS
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Authorization Confirmation:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Authorization Return:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Trust Sync:
Attempts: Total=1, Success=0, Fail=1 Ongoing Failure: Overall=1 Communication=1
Last Response: FAILED TO CONNECT TO SERVER on May 20 03:52:39 2025 UTC
Failure Reason: Unable to resolve server hostname/domain name
Last Success Time: <none>
Last Failure Time: May 20 03:52:39 2025 UTC
Hello Message:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
Telemetry Reporting:
Attempts: Total=0, Success=0, Fail=0 Ongoing Failure: Overall=0 Communication=0
Last Response:
Failure Reason:
Last Success Time: <none>
Last Failure Time: <none>
License Certificates
====================
Production Cert: False
Not registered. No certificates installed
HA Info
==========
RP Role: Active
Chassis Role: Active
Behavior Role: Active
RMF: True
CF: True
CF State: Stateless
Message Flow Allowed: True
Reservation Info
================
License reservation: DISABLED
Last Data Push: <none>
Last File Export: <none>
Overall status:
Active: PID:IE-3200-8P2S,SN:FOC2320V0J9
Reservation status: NOT INSTALLED
Request code: <none>
Last return code: <none>
Last Confirmation code: <none>
Reservation authorization code: <none>
Specified license reservations:
Purchased Licenses:
No Purchase Information Available
Device Enforcement State:
NOT APPLICABLE
Usage Report Summary:
=====================
Total: 27, Purged: 0(0)
Total Acknowledged Received: 23, Waiting for Ack: 0(4)
Available to Report: 4 Collecting Data: 0
Maximum Display: 27 In Storage: 2, MIA: 21(21)
Report Module Status: Ready
Product Analytics Report Summary:
================================
Product Analytics: AVAILABLE
Not Available Reason: <empty>
Total current Product Analytics reports: 0
Other Info
==========
Software ID: regid.2018-05.com.cisco.IE3200,1.0_0b8989f0-34c9-431f-ba99-37bed5e04ef3
Agent State: authorized
TS enable: True
Transport: Smart
Default URL: https://smartreceiver-stage.cisco.com/licservice/license
Locale: en_US.UTF-8
Debug flags: 0x7
Privacy Send Hostname: True
Privacy Send IP: True
Build type:: Production
sizeof(char) : 1
sizeof(int) : 4
sizeof(long) : 4
sizeof(char *): 8
sizeof(time_t): 4
sizeof(size_t): 8
Endian: Big
Write Erase Occurred: False
XOS version: 0.12.0.0
Config Persist Received: False
Message Version: 1.3
connect_info.name:
connect_info.version:
connect_info.additional:
connect_info.prod: False
connect_info.capabilities:
agent.capabilities: UTILITY, DLC, AppHA, MULTITIER, EXPORT_2, OK_TRY_AGAIN, POLICY_USAGE, PRODUCT-ANALYTICS, TELEMETRY_POLICY
Check Point Interface: True
Config Management Interface: False
License Map Interface: True
HA Interface: True
Trusted Store Interface: True
Platform Data Interface: True
Crypto Version 2 Interface: False
SAPluginMgmtInterfaceMutex: True
SAPluginMgmtIPDomainName: True
SmartTransportVRFSupport: True
SmartAgentClientWaitForServer: 2000
SmartAgentCmReTrySend: True
SmartAgentClientIsUnified: True
SmartAgentCmClient: True
SmartAgentClientName: UnifiedClient
builtInEncryption: True
enableOnInit: True
routingReadyByEvent: True
systemInitByEvent: True
SmartTransportServerIdCheck: True
SmartTransportProxySupport: True
SmartAgentMaxERMNotifyListSize: 6000
SmartAgentUnifiedLicensing: False
SmartAgentSLPEnhanced: False
SmartAgentPurgeAllReports: False
trustpointEnrollmentOnBoot: False
SmartAgentMaxSingleReportSize: 0
SmartAgentSLACReturnForcedAllowed: False
SmartAgentComplianceStatus: False
SmartAgentTelemetryRumReportMax: 600
SmartAgentRumTelemetryRumStoreMin: 500
SmartAgentPolicyDisplayFormat: 0
SmartAgentReportOnUpgrade: False
SmartAgentIndividualRUMEncrypt: 2
SmartAgentMaxRumMemory: 50
SmartAgentConcurrentThreadMax: 10
SmartAgentPolicyControllerModel: False
SmartAgentDisableCacheSWID: False
SmartAgentPolicyModel: True
SmartAgentFederalLicense: True
SmartAgentMultiTenant: False
attr365DayEvalSyslog: True
checkPointWriteOnly: False
SmartAgentDelayCertValidation: False
enableByDefault: False
conversionAutomatic: True
conversionAllowed: False
storageEncryptDisable: False
storageLoadUnencryptedDisable: False
TSPluginDisable: False
bypassUDICheck: False
loggingAddTStamp: False
loggingAddTid: True
HighAvailabilityOverrideEvent: UnknownPlatformEvent
platformIndependentOverrideEvent: UnknownPlatformEvent
platformOverrideEvent: SmartAgentSystemDataListChanged
WaitForHaRole: False
standbyIsHot: False
chkPtType: 2
delayCommInit: False
roleByEvent: True
maxTraceLength: 150
traceAlwaysOn: True
debugFlags: 0
Event log max size: 5120 KB
Event log current size: 19 KB
Local Device: P:IE-3200-8P2S,S:FOC2320V0J9, state[2], Trust Data INSTALLED TrustId:264
Overall Trust: INSTALLED (2)
Clock sync-ed with NTP: False
Platform Provided Mapping Table
===============================
IE-3200-8P2S: Total licenses found: 41
Enforced Licenses:
P:IE-3200-8P2S,S:FOC2320V0J9:
No PD enforced licenses show product-analytics report summary Device# show product-analytics report summary
Product Analytics Engine Reports
Report ID Policy Version
--------------------------- ----------------
1747988540 17.18.1 show product-analytics report detail Device# show product-analytics report detail
Product Analytics Engine Reports
Report ID : 1747988540
Policy Version : 17.18.1
Engine Version : 17.18.1
File Version : 1
Period Start : 05/20/2025 03:52:05
Period End : 05/23/2025 08:22:20
Timezone : 0
Software Version : 17.18.01.0.218947.1743507540..IOSXE
Serial Number : FOC2320V0J9
Product Identifier : IE-3200-8P2S
Vendor Identifier : V02
Policy file signature : klu5l2w/QgW4xoX2xjHOyxRbHgF4uvyCbnkLOfbxkFiJ6R350Gr4e1RWYEexmE4gpMEB3a86UkLmNSvtjtcHmwVgXU4B7 2OVgP1rmMsA4O7b9CMSJx/jYs17fbuEq3ZPEQmU4Enw7oRIIRzX7SN2VVECRktIIp0cEMzvz4LD36HyvkUWR3Xj64B9PBS PA1v0o8rIx1DEorVZ5QMhMj60rK1NnwLCtK87My04hnMbe/KIQsVVwRe1vUp6K6pww0s/erB65PK7EgmbZEU3BFFAAP Xmypkoa8DHvTpXK0IbWkr+Z/ShRsZiy5x9ePaHNGx8DOHUy7ZsiDBjXSg6vzo2zSmiuLWt/Ev2VRVJ3iCXpFd2FsmhagC6U e3Bhsrtz0tVlxTtZPWFUQ/bdPhHdbRrknEEPJBGxgbIXCtOKzCAS/cWZrXw8n2u9/JJ2EUWu1LPbscT6CyMrZEHbOetQGTF 5N6xiYpUkrxJ/048zcTPF6Y/w78BX/MIYjT7WAGu9extE/KB7HoVJAIQyQn5XFJcbOs3zdZdRsU25m6pXosqEgg8ZGusVec6 EWH5Y8CJBTYSiAvwvoMu6fIAE0tL/7YveJ9yux5Ncg94lrjeAWC4di3pvjQASTS6kTAl+duRRfogJzI+HRj5X0wG6EPzz2ly0Q/i 2rhCzwa97e88IbuDH0I=
Channels
Sent: Not Sent, Not Sent, Not Sent, Not Sent
Retry: 0, 0, 0, 0
Event History
Timestamp #Times Event RC Context
----------------------- -------- ------------------- -- ----------------------------------------
05/23/2025 08:22:20.226 1 SERVICEABILITY_ADD 0 tdl_counters
05/23/2025 08:22:20.226 1 SERVICEABILITY_ADD 0 counters
05/23/2025 08:22:20.226 1 KPI_ADD 0 8021x_multi_domain_auth
05/23/2025 08:22:20.225 1 KPI_ADD 0 fhrp_hsrp
05/23/2025 08:22:20.224 1 KPI_ADD 0 common_industrial_protocol
05/23/2025 08:22:20.223 1 KPI_ADD 0 device_level_ring
05/23/2025 08:22:20.222 1 KPI_ADD 0 bgp_ipv4
05/23/2025 08:22:20.220 1 KPI_ADD 0 pagp_port_agg_protocol
05/23/2025 08:22:20.219 1 KPI_ADD 0 resilient_ethernet_protocol
05/23/2025 08:22:20.218 1 KPI_ADD 0 hsr_prp_dual_redbo show product-analytics kpi report <Report ID> Device# show product-analytics kpi report 1747988540
Product Analytics Engine KPIs
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : ospf
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : bgp_ipv4
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : fhrp_hsrp
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : hsr_support
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : qos_enabled
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : ptp_over_prp
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : alarm_support
KPI Value : [{"enabled":"true"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : stack_members
KPI Value : [{"member_cnt":1}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : erspan_support
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : modbus_support
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : optics_modules
KPI Value : [{"PID":"GLC-SX-MMD","COUNT":2}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : ptp_power_2011
KPI Value : [{"enabled":"true"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : profinet_support
KPI Value : [{"enabled":"true"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : device_level_ring
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : security_acl_ipv4
KPI Value : [{"enabled":"true"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : hardware_inventory
KPI Value : [{"CN":"Switch1","SN":"FOC2320V0J9","PID":"IE-3200-8P2S"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : hsr_prp_dual_redbox
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : pagp_port_agg_protocol
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : 8021x_multi_domain_auth
KPI Value : [{"enabled":"true"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : avb_stream_res_protocol
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : rspan_vlan_port_channel
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : media_redundancy_protocol
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : common_industrial_protocol
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : virtual_routing_forwarding
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : resilient_ethernet_protocol
KPI Value : [{"enabled":"false"}]
Report ID : 1747988540
Computed at : 05/23/2025 08:22:20
KPI Name : parallel_redundancy_protocol K PI Value : [{"enabled":"false"}]
show product-analytics stats Device# Show product-analytics stats
Product Analytics Engine Statistics
Policy-Version
File version : 1
File path : /usr/binos/conf/product_analytics/product_analytics_policy.json
Data-Store
#Writes : 630
Total write time (us) : 192304
Average write time (us) : 305
#Single Writes : 849
Total Single write time (us) : 44341
Average Single write time (us) : 52
#Queries : 669
Total query time (us) : 79892
Average query time (us) : 119
#Query errors :
Data-Source
#Periodic reads : 400
Total periodic-read time (us) : 5317239
Average periodic-read time (us) : 13293
#Periodic read batches : 715
Total periodic-read-batch time (us) : 4238041
Average periodic-read-batch time (us) : 5927
#On-change reads : 0
KPI
#SQL computatious : 1
Total SQL KPI compute time (us) : 33457
Average SQL KPI compute time (us) : 33457
#LUA computatious : 1
Total LUA KPI compute time (us) : 3
Average LUA KPI compute time (us) : 3
Event History
Timestamp #Times Event RC Context
----------------------- -------- ------------------- -- ----------------------------------------
05/23/2025 08:23:06.850 731 DSRC_PERIOD_RD 0 /services;serviceName=install_mgr_oper/install_local_information;singleton_id=0/local_packages
05/23/2025 08:23:06.850 321 DST_STORE_END 0
05/23/2025 08:23:06.848 321 DST_STORE_BEGIN 0
05/23/2025 08:23:06.848 321 DSRC_NORMALIZE 0 local_packages
05/20/2025 03:52:05.626 1 CRASH 0 crash with builtin policy
Show license all Device# Show license all
Smart Licensing Status
======================
Smart Licensing is ENABLED
License Conversion:
Automatic Conversion Enabled: True
Last Data Push: <none>
Last File Export: <none>
Export Authorization Key:
Features Authorized:
<none>
Utility:
Status: DISABLED
Smart Licensing Using Policy:
Status: ENABLED
Reporting Mode: STANDARD
Account Information:
Smart Account: SA-IOT-Polaris As of Apr 02 12:41:55 2025 UTC
Virtual Account: IOT-switching
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Smart
URL: https://smartreceiver-stage.cisco.com/licservice/license
Proxy:
Not Configured
VRF: <empty>
Miscellaneous:
Custom Id: <empty>
Policy:
Policy in use: Installed On Mar 26 07:30:43 2025 UTC
Policy name: Test Policy
Reporting ACK required: yes (Customer Policy)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 94 (Customer Policy)
Reporting frequency (days): 100 (Customer Policy)
Report on change (days): 100 (Customer Policy)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 365 (Customer Policy)
Reporting frequency (days): 365 (Customer Policy)
Report on change (days): 365 (Customer Policy)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 94 (Customer Policy)
Reporting frequency (days): 204 (Customer Policy)
Report on change (days): 100 (Customer Policy)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 94 (Customer Policy)
Reporting frequency (days): 100 (Customer Policy)
Report on change (days): 100 (Customer Policy)
Usage Reporting:
Last ACK received: Apr 02 11:43:57 2025 UTC
Next ACK deadline: Jul 11 11:43:57 2025 UTC
Reporting push interval: 30 days
Next ACK push check: <none>
Next report push: May 20 03:52:58 2025 UTC
Last report push: Apr 02 11:39:59 2025 UTC
Last report file write: <none>
Trust Code Installed: Mar 26 07:30:43 2025 UTC
Trust Code Type: CSSM
Attributes:
Active: PID:IE-3200-8P2S,SN:FOC2320V0J9
Valid on Mar 26 07:25:41 2025 UTC
Expired on Apr 24 21:55:41 2033 UTC
Trust Code Type: CSSM
Attributes:
License Usage
=============
(IE3200_Network_Advantage):
Description:
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: network-advantage
Feature Description: network-advantage
Enforcement type: NOT ENFORCED
Day-0 Verification: NO
License type: Perpetual
(IE3200_DNA_Advantage):
Description:
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: dna-advantage
Feature Description: dna-advantage
Enforcement type: NOT ENFORCED
Day-0 Verification: NO
License type: Subscription
Product Information
===================
UDI: PID:IE-3200-8P2S,SN:FOC2320V0J9
Agent Version
=============
Smart Agent for Licensing: comp_smart_lic_main/b94c89c82
License Authorizations
======================
Last Data Push: <none>
Last File Export: <none>
Overall status:
Active: PID:IE-3200-8P2S,SN:FOC2320V0J9
Status: NOT INSTALLED
Purchased Licenses:
No Purchase Information Available
Usage Report Summary:
=====================
Total: 27, Purged: 0
Total Acknowledged Received: 23, Waiting for Ack: 0
Available to Report: 4 Collecting Data: 0
Device Enforcement State:
NOT APPLICABLE
Product Analytics Report Summary:
================================
Product Analytics: AVAILABLE
Not Available Reason: <empty>
Total current Product Analytics reports: Show license rum id all Device# show license rum id all
Smart Licensing Usage Report:
====================================
Report Id, State, Flag, Feature Name
1742974114 ACK N network-advantage
1742974115 ACK N dna-advantage
1742974116 ACK N network-advantage
1742974117 ACK N dna-advantage
1742974118 DELETED N TELEMETRY license smart transport Device(config)# license smart transport ?
automatic Use default transport type.
callhome Use the Callhome as transport.
cslu All future communication will use cslu url.
off Disable all communication from Smart Agent.
smart Use the Smart Transport. |
Q8. Will enabling Product Analytics impact device functionality?
A8. No, the infrastructure to collect the analytics is separate from any core functionality of the device
and would not cause undue degradation of service.
Q9. How is the data secured in transport & storage?
A9. Data is encrypted and securely transmitted over a mutually authenticated HTTPS connection during
Transport. Data is encrypted at Rest on a secure Cisco infrastructure.
Both the transport and storage abide by the Customer Master Data Protection Agreement.
https://trustportal.cisco.com/c/dam/r/ctp/docs/dataprotection/cisco-master-data-protection-
Agreement.pdf
Q10. Where will the Product Analytics data be sent?
A10. Data will be sent to Cisco and stored in Amazon AWS
| Wireless |
Wireless product analytics data is sent to the URL https://dnaservices.cisco.com/, and the URL link is hosted and assigned by Amazon AWS. Blocking this URL using a firewall stops the report from being sent to Cisco. The data collected would reside in the United States of America. |
| Routing, Switching and Industrial IoT |
Data is sent to Cisco Smart Software Manager and resides in AWS located in the United States of America. |
Q11. How do I disable / turn off Product Analytics?
A11. There are easy ways to disable it at anytime.
| 1 |
Cisco Smart Software Manager (CSSM): 1. Go to Cisco Smart Software Manager (CSSM) / Preferences https://software.cisco.com/software/smart-licensing/preferences 2. License Configuration > Product Analytics > Select Enabled / Disabled 3. Receive an ACK file, with the "No Product Analytics" Flag to apply to the device 4. Device will not collect Product Analytics |
| 2 |
Catalyst Center managed devices: CSSM will push the Product Analytics Flag will be pushed to Catalyst Center License Manager, then to device |
| 3 |
Script/CLI |
| Wireless |
From releases 17.12.2 and 17.13.1, If the product analytics is not configured explicitly (either enabled or disabled explicitly), it will be enabled by default and the user is given a 7-day grace period to turn it off explicitly. During this time, no data would be collected or sent from the device. During this grace period, the show commands for product analytics will display the status as “Not responding” or “Unavailable”. To explicitly turn off the feature at any time, use the no form of the “no product-analytics” command in configuration mode, as shown in the example below: Device(config)# no product-analytics The no product-analytics command is available in releases starting from 17.9.4+, 17.10.x, 17.11.x, 17.12.x and 17.13.x. Turning this feature off stops the device's Product Analytics collection and reports. These changes are preserved in the WLC device configuration across reboots. Note: Turning off product analytics does not impact the collection of Systems Information from other Cisco products such as Cisco DNA Center and disablement of that should be done in those respective products. |
| Routing |
Starting from releases 17.18.1, Product Analytics is enabled by default if it is not explicitly configured (either enabled or disabled). A 7-day grace period is provided, during which users can choose to disable it. During this grace period, no data is collected or transmitted from the device. To disable the feature explicitly at any time, use the no form of the product analytics command in configuration mode, as shown in this example: Device(config)# no product analytics
User can also disable the feature from CSSM smart account as explained in the common part of this answer. Another way to disable is if the smart account has no reporting or air gap or no ack policy installed on the device. |
| Switching |
Starting from releases 17.18.1, Product Analytics is enabled by default if it is not explicitly configured (either enabled or disabled). A 7-day grace period is provided, during which users can choose to disable it. During this grace period, no data is collected or transmitted from the device. To disable the feature explicitly at any time, use the no form of the product analytics command in configuration mode, as shown in this example: Device(config)# no product analytics
User can also disable the feature from CSSM smart account as explained in the common part of this answer. Another way to disable is if the smart account has no reporting or air gap or no ack policy installed on the device. |
| Industrial IoT Switching and Routing |
Starting from releases 17.18.1, Product Analytics is enabled by default if it is not explicitly configured (either enabled or disabled). A 7-day grace period is provided, during which users can choose to disable it. During this grace period, no data is collected or transmitted from the device. To disable the feature explicitly at any time, use the no form of the product analytics command in configuration mode, as shown in this example: Device(config)# no product analytics |
Q12. Where can I find more information on the General Terms and Data Usage Statement?
A12. The General Terms, Cisco Privacy Statement and Data Usage Statement can be found
at the following URLs:
Cisco Customer Contract Experience: https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html
Cisco Privacy Statement: https://www.cisco.com/c/en/us/about/legal/privacy-full.html
How we manage data: https://www.cisco.com/c/en/us/about/trust-center/data-management.html
Q13. Is the data collection and storage GDPR Compliant?
A13. Yes, it is EU General Data Protection Regulation (GDPR) compliant. No Personal Identifiable Information (PII) data is collected or sent. All data is encrypted at Rest and in Transit.
Q14. What is the frequency of report collections?
A14.
| Wireless |
The data is collected over the course of the day and a report is generated at midnight in the local time zone. The report may be sent randomly at any time in the next 12 hours. Note: If the customer opts out before midnight, data is not sent even after upgrading to new software. |
| Routing |
Product analytics is enabled by default after 7 days grace period. A report is generated every 30 days. |
| Switching |
Product analytics is enabled by default after 7 days grace period. A report is generated every 30 days. |
| Industrial IoT Switching and Routing |
Once Product Analytics is enabled, a report is generated every 30 days, and anonymized metrics are sent in encrypted format to the Cisco cloud. |
Q15. What are the bandwidth requirements for this feature?
A15.
| Wireless |
This feature uses a few kilobytes of data per report and sends only 1 report per day. |
| Routing |
Each report is about 21KB, and most config features are collected once every 30 days while some oper data is collected once a day. |
| Switching |
Each report is a few to 20ish kilobytes of data, depending on how many features are enabled. report is generated every 30 days. |
| Industrial IoT Switching and Routing |
This feature uses a 31-35 KB, which includes page/file cache usage of data per report and sends only 1 report per day. |
Q16. How can I get help with further questions?
A16. Open a Technical Assistant Case (TAC) if you have further questions.
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