Systems Information

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In order to provide you with the full value of your Cisco products and services, we receive and use certain technical data and information about the operation and performance of your Cisco solutions, which we refer to as Systems Information. Systems Information is data generated or collected in connection with your use and operation of Cisco solutions, as well as data provided by you in connection with the delivery of products and services to you (when you submit a request for support services, for example). Systems Information is composed of Telemetry Data, Support Data, Install Base Information, Entitlement Information, Customer Feedback and Security Threat Data, as defined here.

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Systems Information is required to deliver, support, and improve the Cisco solutions and services you have purchased:

1. Solution delivery – to operate our products and deliver services to you with critical and timely system insights, as well as to provide you with warranty coverage, technical support, and similar services.
2. Accelerate Adoption – to derive insights and analytics to help you achieve greater value from our solutions and enable your business objectives. These insights and analytics are critical to provide you with network consultation services, recommendations, and training necessary to help you utilize our products and services in a way that best meets your needs, improves your user experiences, and applies a customer-focused quality of service.
3. Trusted Relationship – to help us ensure that you receive what you purchased or are entitled to, including managing subscription renewals, validating and managing entitlement, trial use, and similar activities. We also rely on Systems Information to help enhance our relationships with you.
4. Solution Improvements – to gain insights that show us how our solutions are working and being used. We use these insights to modify and improve our solutions, as well as to develop new solutions in order to meet our customers’ changing needs.

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We recognize and respect that your Personal Data and Customer Content are especially sensitive and require separate treatment specific to those data types. If any such Personal Data or Customer Content is incidentally received, we will treat that data as Personal Data or Customer Content consistent with applicable law and your contracts or agreements with us. To learn more on how Cisco handles Personal Data and Customer Content, please visit the Trust Portal.

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We collect and generate Systems Information in a variety of ways, and we use this Systems Information solely to meet the objectives stated above (see “Why do you collect SI? What do you do with this information?”). There are some products and services that require Systems Information to properly or fully function. There are other purchase arrangements, such as utility billing arrangements, that require us to collect Systems Information to determine usage. If you choose not to provide us with Systems Information, it may limit or prevent our ability to deliver the solutions you purchased and related advanced feature functions, security capabilities, services, and other insights and analytics.

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We sometimes need to share Systems Information with our trusted ecosystem of partners, distributors and contractors. If you purchase a solution through a Cisco partner, we may provide your partner or its distributor with the System Information needed to deliver and perform that solution, manage your subscription, and fulfill subscription billing and administrative activities consistent with the objectives described above. We may also contract with service providers and share Systems Information necessary to operate and service our solutions. In each instance, each participant in our trusted ecosystem has agreed to confidentiality, applicable law, and other requirements with us that are consistent with our commitments to you.

If the Systems Information does not identify a specific customer, such as when the Systems Information is effectively de-identified, then we may freely use and share Systems Information and related insights and analytics.

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We use information security best practices and controls to protect data in our possession. For further information about how Cisco protects, uses and shares data responsibly, including compliance with applicable laws, data breach notification, data storage, and our data protection requirements, please see here. For information about how we respond to requests for information from governments and courts, please see here.

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There are certain products and services that require Systems Information in order to function and provide the solution to you. We will be transparent about these requirements so that you may choose whether or not to install or use the product, service or specific feature that requires that access. For other products and services, you may have the option to configure whether Systems Information is shared with us or have the ability to decline our requests to provide Systems Information to us.

Cisco Profile Management Tool allows you to view, edit, and set preferences for your personal data. Some products and services have embedded controls for administrators or users to manage their data. We also provide a Privacy Request Form to assist you and your end users with any inquiries about personal data and process requests (e.g., opt-out of specific communications).