Systems Information (SI) is a combination of data that we receive from our solutions and data collection tools, and information you provide to us about the solutions, including those that are installed in your network. SI is needed to deliver, support, and improve our solutions and services.
As trusted stewards of your data, we hold ourselves and our partners to the following guiding principles:
We clearly explain how we use your data and only use it for that stated purpose.
Systems Information that can be attributable to you is only shared within our trusted ecosystem, meaning the partners, distributors and contractors who help provide our solutions to you and who are also committed to protecting that data.
We hold ourselves and our partners accountable for adhering to the highest standards when it comes to collecting, using, sharing, storing, securing, accessing, transferring, or otherwise processing your data.
In order to provide you with the full value of your Cisco products and services, we receive and use certain technical data and information about the operation and performance of your Cisco solutions, which we refer to as Systems Information. Systems Information is data generated or collected in connection with your use and operation of Cisco solutions, as well as data provided by you in connection with the delivery of products and services to you (when you submit a request for support services, for example). Systems Information is composed of Telemetry Data, Support Data, Install Base Information, Entitlement Information, Customer Feedback and Security Threat Data, as defined here.
Systems Information is required to deliver, support, and improve the Cisco solutions and services you have purchased:
Data generated by instrumentation and logging systems created through the use and operation of the product or service.
|Support Data||Data we collect when you submit a request for support services or other troubleshooting, including information about hardware, software and other details related to the support incident.
|Install Base Information||Types, quantities and location of installed Cisco devices, products, or software releases.
|Entitlement Information||Software license, warranty, cloud, and service subscription information.
|Customer Feedback||Technical data or suggestions contained in oral or written communications you provide us regarding modifications or improvements to a product or service.
|Security Threat Data||Threat intelligence data, URLs, metadata, NetFlow data, origin and nature of malware and other information necessary to enable security features of a product or service.
We recognize and respect that your Personal Data and Customer Content are especially sensitive and require separate treatment specific to those data types. If any such Personal Data or Customer Content is incidentally received, we will treat that data as Personal Data or Customer Content consistent with applicable law and your contracts or agreements with us. To learn more on how Cisco handles Personal Data and Customer Content, please visit the Trust Portal.
We collect and generate Systems Information in a variety of ways, and we use this Systems Information solely to meet the objectives stated above (see “Why do you collect SI? What do you do with this information?”). There are some products and services that require Systems Information to properly or fully function. There are other purchase arrangements, such as utility billing arrangements, that require us to collect Systems Information to determine usage. If you choose not to provide us with Systems Information, it may limit or prevent our ability to deliver the solutions you purchased and related advanced feature functions, security capabilities, services, and other insights and analytics.
We use information security best practices and controls to protect data in our possession. For further information about how Cisco protects, uses and shares data responsibly, including compliance with applicable laws, data breach notification, data storage, and our data protection requirements, please see here. For information about how we respond to requests for information from governments and courts, please see here.
There are certain products and services that require Systems Information in order to function and provide the solution to you. We will be transparent about these requirements so that you may choose whether or not to install or use the product, service or specific feature that requires that access. For other products and services, you may have the option to configure whether Systems Information is shared with us or have the ability to decline our requests to provide Systems Information to us.
Cisco Profile Management Tool allows you to view, edit, and set preferences for your personal data. Some products and services have embedded controls for administrators or users to manage their data. We also provide a Privacy Request Form to assist you and your end users with any inquiries about personal data and process requests (e.g., opt-out of specific communications).