An integration use case is a scenario that:

• enables Catalyst Center to interoperate with third-party applications,

• provides network management and operational capabilities, and

• facilitates customized workflows such as event handling and data exports.

Examples of integration use cases include:

• Network management integrations

  • Bidirectional IP grid synchronization

  • Integration with third-party IP address management (IPAM) systems

• Operation integrations

  • Event, problem, and incident management for IT service management (ITSM)

  • Approvals and schedule window information

  • Assistance in issue triage and association

  • Data exports for building custom dashboards and reports

For detailed information about configuring integration settings, see the Deploy Catalyst Center Platform chapter in the Cisco Catalyst Center Platform User Guide.

Catalyst Center supports these capabilities:

• Integrating Catalyst Center into ITSM processes of incident, event, change, and problem management.

• Integrating Catalyst Center into ITSM approval and preapproval chains.

• Integrating Catalyst Center with formal change and maintenance window schedules.

The integration retrieves events related to software image updates, configuration changes to network devices, and group-based policy updates that are required for compliance, security, or any other operational triggers from Catalyst Center. It then publishes the event data on a recurring schedule to an ITSM (ServiceNow) system.

Catalyst Center bundles are prebuilt solutions that enable integration between Catalyst Center capabilities and specific IT domains. You can configure and use these bundles:

• Basic ITSM (ServiceNow) CMDB Synchronization

• REST API

• Endpoint Attribute Retrieval with ITSM (ServiceNow)

• Network Issue Monitor and Enrichment for ITSM (ServiceNow)

• Rogue and aWIPS

• Automation Events for ITSM (ServiceNow)