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To help you quickly troubleshoot problems, you can easily view and monitor policy violations in the Alarms page ().
To understand and view more information about alarms, see
These tables allow you to quickly view all Crosswork Cloud alarms by application. To view a description of a specific alarm, click an alarm from the appropriate application table.
| Hardware Integrity Validation | ||
| Dossier Collection Failure | ||
| Expired Device Certificate |
Active alarms are triggered when a policy rule is violated. Follow these steps to view all active alarms.
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Step 1 |
In the main window, click Monitor > Alarms. |
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Step 2 |
Click the Active tab. The Active Alarm table appears.
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Step 3 |
To change the sort order, click any column heading. |
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Step 4 |
To filter column information, click Add Filter under the column heading and enter text on which to filter. |
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Step 5 |
To temporarily suspend alerts for an alarm, select the check box next to one or more alarms you want to snooze, then click Snooze.
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You can temporarily ignore an alarm for a certain period of time or indefinitely. Snoozed alarms will not send notifications until someone intentionally resumes the alarm or until the user defined time range passes. You can choose to snooze an alarm once until it is cleared, one hour, one day, one week, 30 days, or indefinitely.
Although the alarm is snoozed, the alarm state will stay in sync with BGP updates.
Follow these steps to snooze an alarm.
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Step 1 |
Choose Monitor > Alarms. |
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Step 2 |
Click the Active tab. All active alarms appear in the table. |
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Step 3 |
Select the check box next to one or more alarms you want to temporarily suspend and click Snooze. The Snooze Alarm? window appears. |
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Step 4 |
From the Snooze Duration drop-down list, choose the time range for which you want to suspend alerts for and click Snooze. This time range will apply to all the alarms you have selected. |
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Step 5 |
To verify and view snoozed alarms, click the Snoozed tab. |
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Step 6 |
To resume a snoozed alarm, select the check box next to the alarm and click Unsnooze. |
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Step 1 |
In the main window, click Monitor > Alarms. |
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Step 2 |
Click the Snoozed tab. The Snoozed Alarm table appears.
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Step 3 |
To resume an alarm, select the check boxes next to the alarm and click Unsnooze. |
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Step 4 |
To change the sort order, click any column heading. |
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Step 5 |
To filter column information, click Add Filter under the column heading and enter text on which to filter. |
When an alarm appears in the Alarm table, you can choose to view more information about that alarm. In addition to viewing more details about the alarm, you have the option to modify the policy associated with the alarm or choose to snooze the alarm.
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Step 1 |
Choose Monitor > Alarms. |
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Step 2 |
Click the specific alarm for which you want to see details. The Alarm Details page appears. |
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Step 3 |
Click on one of the tabs to view additional information about the alarm.
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Step 4 |
Using the buttons located on the top-right corner, you can update a policy associated with the alarm or snooze the alarm:
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To view alarm overview details, choose Monitor > Alarms, click the specific alarm for which you want to see the details, then click the Overview tab. The alarm Overview page appears.
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Field |
Description |
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Severity |
The configured severity level of the alarm. |
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Activated |
Date and time the alarm occurred. |
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Deactivated |
Date and time the alarm was previously deactivated. |
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Last User Action |
The most recent action performed on this alarm by a user. |
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Expected |
The value Crosswork Cloud expects to report for the alarm. |
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Observed |
The actual value observed by Crosswork Cloud. |
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Violation Peers |
The peers that observed the violation. |
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Geographical map |
The location from where the alarm originated. |
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Notes |
Enter any notes about the alarm. |
To view alarm Looking Glass details, choose External Routing Analytics > Monitor > Alarms, click View for the alarm for which you want to view more details, then click the Looking Glass tab.
 Note |
This tab is displayed only if it is available and relevant to the alarm type you specified. |
Crosswork Cloud Network Insights displays alarm looking glass details as described in the following table.
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Field |
Description |
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Peer AS |
The Peer AS. |
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Peer |
The peer identifier, which is used to identify the peer but keep its identity private. |
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AS Path |
The AS routing path. |
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Communities |
The communities path attribute, if applicable. |
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Last Modified |
Date and time the prefix was most recently modified. |
To view an alarm's relevant BGP update details, click Monitor > Alarms > alarm-name, then click the Relevant BGP Updates tab.
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Field |
Description |
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Not displayed |
A note appears if there are any violation peers with updates older than 6 months, which are not displayed. |
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Peer |
The peer from which the BGP update was received. |
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Peer AS |
The Peer AS from which the BGP update was received. |
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Prefix |
The prefix from which the BGP update was received. |
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AS Path |
The AS routing path. |
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Communities |
The communities path attribute, if applicable. |
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Update Type |
The BGP update type. |
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Last Updated |
Date and time of the last BGP update. |
The Alarm history page displays historic alarms for which you can specify a time range. By default, alarms are sorted by the most recent Event At date. The history of an alarm includes every state transition that occurred during its lifecycle and cannot be altered.
Follow these steps to view alarm history.
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Step 1 |
Choose Monitor > Alarms. |
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Step 2 |
From the Timeframe drop-down list, select a time period that you are interested in. The window updates, displaying alert information for the time range you selected. |
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Step 3 |
You can filter any columns that display the Add Filter text. Click Add Filter and enter text on which you want to filter. |
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Step 4 |
Under the Timeframe drop-down list, click
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to do any of the following tasks:
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